I ordered a custom mirror with a silver frame and , installed in my living room . It looks…read morefantastic!!! I am most impressed with mirror and the installation too. Thanks George and Sam at Canada Glass and Mirror .

Terrible! Just terrible! I gave them a big order - 23 pieces to be exact - of mirror glass…read moremeasurements and I ordered them as basic as ever and they still got the order wrong!! They got HALF of the order wrong!! (The other half was in one size). Crazy thing is that I sent them The measurements in cm and inches! And I'm not talking about mm or cm bigger, I mean INCHES bigger!! That's a huge difference!! And a huge inconvenience!! I don't understand why the SPECIFIC measurements I ordered came all wrong! And to top it off, there reps had asked me why I did not measure each piece before using them?? How does this question even make sense?? It was a specific measurement ordered.. I should not have to!! I gave them the chance to fix the order - I reached out several times- But In nooo way were they interested in fixing there mistakes. Customer Service ZERO!! To add, there prices are no different than anywhere else, there location was just more convenient at that time, and I was going to refer a lot of clients to them ( I even filled out a business form to register with them) but they just ended up costing me more because I now had to fix there mistakes!! God forbid if you have an issue with your order, I've never seen such a lack in customer service support

Incredibly rude personnel. The person i spoke with on the phone nearly hung up on me mid question…read morewhen I called for a quote and then refused to complete my order despite my willingness to pre-order and pick up in the time specified. I don't know how this place is in business with this kind of attitude.

From the owner: Family owned and operated since 1929. Well known throughout the greater Toronto area. We stock all…read moretypes of glass and do all our manufacturing in house for quick turn-around service.

Chatelet is a "Wow" - the best kept secret in Toronto for elegant pieces that are unique and epic…read more Theresa, who owns Chatelet, is a creative genius who turns out gorgeous hand painted furniture that is truly one of a kind. Don't take my word for it - check out the stunning transformation in the photo below. The compliments I have received on everything I've purchased from Chatelet have been "OMG! That's gorgeous!" If you love elegant, romantic furnishings in the style of shabby chic, French country and/or McKenzie Childs that are truly unique for a VERY reasonable price, run don't walk to Chatelet and get started on creating rooms that are an absolute masterpiece.

Unfortunately, the start-to-end customer experience for me was riddled with unprofessionalism which…read morehas turned me off from supporting this store in the future. When I first came to the store, I was helped by her daughter who was polite, however, I was confused why she spent a lot of time ranting and complaining about her mom (the store owner - Theresa) to a stranger. However, I didn't chalk it up to much and moved on. Awhile later, after I bought a set of chairs, and the owner and I had agreed that her team will not re-paint the wood frame and I'll buy the fabric. This resulted in a mutually agreed discount due to the reduced labour in repainting and sourcing/purchasing the material. However, when my parents came to drop off the fabric, Theresa began back-tracking on our arrangement and tried talking them into paying more! She complained how much labour this project was going to take, and how much she undercharged us for the chairs. Moreover, she began complaining about sourcing trim for the chairs, which again, her daughter confirmed was possible in my first visit! My dad had to offer to buy it for her for her to stop complaining because she was making such a fuss about it, despite it being an essential step in any upholstery job. This all felt rude and disrespectful; why bother negotiating if everything flies out at a moment's notice? We continued on because we had already paid for the fabric and designed our living room with these chairs. We asked that the original chair's fabric be given back to us (for another project, since we paid for it anyways), which Theresa acknowledged. However on pick-up day we found out they had been thrown into the trash!! We were only given a "whoops, my bad" apology. Our family also works with fabrics and DIY projects a lot, so we had a good idea of how much fabric this project may take. We had specifically asked that any excess to be given back to us and we knew how much that excess would be. Upon pick up day though, the remainder was less than what we expected. Also, the wood frame hadn't been cleaned and was covered in dust. Not to mention she proceeded to complain during cash-out, again, how undercharged these chairs were and how she'll never do a project like this again. I simply cannot understand how someone can run a business like this. It's completely unfathomable to our family to ever treat a customer in this regard. However, at this point, we didn't care what she said/did because we were utterly done with this store and just wanted our chairs. The cherry on top though was seeing a recent post on her store with the exact same fabric from our chairs. Now mind you, this fabric is expensive and was from a family-run Etsy store in the UK, and from what I can see, is the only store online that sells it. I have visited the fabric stores the owner said she frequented when finding materials for my chairs, plus about 10 other fabric stores in the GTA, and none of these stores carry this fabric. Given the track record that Theresa has established (not responding to my emails, back-tracking on prior arrangements and trying to get my parents to cough up more money, complaining about sourcing trim for the job, throwing out the previous fabric despite being asked otherwise and not doing anything to rectify that mistake, and passive aggressively complaining about how she charged too little for the chairs throughout the last half of the project), I wouldn't put it past her to have taken a piece of fabric, without permission, for this new project. If this is incorrect, I'll happily withdraw my accusation, however the evidence is really stacking up. Save yourself a world of hurt, and go to another store.

The service is absolutely helpful and very friendly very high-quality work and at price that is…read morevery reasonable

I hired American Glass for a Shower Door Installation. The estimator was careful & precise in…read moremeasuring & planning the Door. A few weeks later, the Installer arrived & the final product was excellent. The installation was seamless, the Door is superb quality. I would highly recommend them for shower door installation.

Really impressed with this place! I needed to replace a bathroom vanity mirror as well as a table…read more They polished the sides to make it look even better than the original. I gave them the measurements and it was ready for a great price in a few days. It was all wrapped very carefully and the manager even helped me load it into my car.

This place is fantastic. Quick turn-around, great pricing and quality! I'm always happy with…read moreeverything I've ordered from here. It makes me smile to know this place is still open after all these years. Awesome family run business.

They fixed my mirror up quickly and well, and charged me about a third of what other places were…read morequoting. In my book, that's 5-star service.