I stopped in because I was looking for a place to try tanning in the area. I've been tanning before…read morebut it's been awhile. The chick working (blonde) was soooo helpful and friendly. She explained all the package options and what might be best for me depending what my tanning reasons/goals are and what I'm looking to achieve. She showed me the price breakdowns and explained the bed levels. She also asked me relevant questions and helped me pick out a lotion. The rooms were cozy, more tiki like and cute. Everything seemed clean and fresh. The whole atmosphere was warm and inviting. I had a great first experience and tan. I'm looking forward to going back tomorrow.

I had just received a spray tan at the location in crystal lake location everything about my…read moreexperience was wonderful and could not ask for more! Customer service was 5/5 as well as the tanning products! Coming from a very fair skinned red head I never get tan and this was my second time getting a tan. Clearly I was a little nervous and did not want to come out looking to dark but wanted just a little bit of color. Not only did the worker talk me though everything that would fit me but also took the time. As I have never been tan before the confidence levels where giving after this tan! Would recommend time after time again! The tan color was perfect and all around wonderful! Clean and refreshing all around felt so cozy and so welcoming, there was feminine products in the bathroom if needed such as wash cloths, deodorant, spray, makeup remover etc.

I've made 2 visits with Ann Marie at McHenry Medspa and am so impressed with the time she has taken…read moreto provide the education I was looking on the services they offer. Excellent Customer service and building a loyal customer before she worries about how much revenue they will bring is clearly at the forefront of her practice. I'll be back!

This place has completely changed my skin and I just got fillers in my lips and they came out…read morebeautiful

I have been going to easy can for years.And mchenry and I buy packages cause I have severe chronic…read morepain and renault.Sinjaman, winter time my entire body locks up and freezes, so I go there for a relief of pain.I went in and I had a brand new package and the next week.I went back and they are permanently closed.The number on the door that you can contact is disconnected.No other number to be forwarded because it's said.If you want to purchase the beds, etcal, because i'm interested no way to contact how do I get reimbursed?No clue, and everything is out of date.Nothing is showing, it is permanently closed

Staff is super nice and helpful. Beds are definitely older (they look like they're from the 90s)…read morebut they still do a good job. Prices are very fair and place is very clean!

This is a hard one. I've been coming here on and off for years. The beds have always been too of…read morethe line and until today very clean. I was out in two separate dirty beds. Not only that, there's a CrossFit company next door. And you can hear EVERYTHING! The music, instructors talking and you can physically feel them drop the weights throughout the entire salon. So unpleasant, many people tan to relax and that's far from relaxing. Back to the dirty beds. It's just a lack of caring obviously. Will not be back. Also this is in McHenry btw.

The girl at the desk was super nice & helpful, I have only lived in Mchenry a few months so I need…read morenew places to go that are nearby, for my hair, nails, tacos lol etc. & she really took the time to try & help me out. I've been going to LA Tan for years but the nearest location isn't convenient for me so I wanted to give this place a try, In was highly satisfied with the bed I went in & the prices were very reasonable. This was only my first time going but I'd definitely recommend it.

By far one of the nicest and cleanest of the Tanning salons I have been to. Miranda and Michael are…read moreamazing employees and well experienced and educated on products and the service they provide. The owner and manager make sure that the employees are well educated to help us out. I only know this as I ask how they now so much at a young age and I was advised that they go through tons of training monthly to ensure we get the best experience. Miranda & Michael are 2 employees you want to listen to when picking out a package and lotion. You want results fast listen to them

I must say this is by far the best LA TAN Ive ever been to, this location is huge super clean and…read morestaff upon arrival is super friendly. I am new to the area and I love this location. So many rooms so many beds. I was impressed with their level 1 bed as this location this particular bed is stronger that the ones in other locations. Beds are brand new looking. I enjoy coming here. :) Keep up the customer service and cleanliness

I went in for the first time today and met Candy. She was fantastic. Candy was super knowledgeable,…read morefriendly, and warm. She helped me pick a tanning package that would work best for my needs as well as a lotion too. She explained daily specials, offered information on the three types of sunless tanning they offer and throughly explained the different beds. Key West Tan was bright, clean and comfortable. It did not feel like a pretentious tanning club nor a worn out 1990s tanning store. It is the perfect spot to stop at, say hi and get yourself a nice glow. I enjoyed my first visit and am looking forward to coming back, getting a great summer glow, as well as doing to custom sunless spray soon.

I love this place! Hidden gem. It's a clean environment and the culture of this salon is top notch…read more All the staff and owner are so sweet and you can see they enjoy their job! I like the pricing and the location as it's in a strip mall next to a jewel. As a working and school going mom and wife it's easy to access and has good hours. Wish i can be there more! Cheers to Key West M

Very friendly work associates. Good deals on various tanning options. Nice and clean layoutread more

I went on a half price Sunday and the bed shut down because it was too hot. So I was told I had to…read moresave the minutes and use them the next time I went tanning. I was not offered to use the other bed to finish tanning. Then I went a month later to use the remaining minutes but I was told by the same employee I could not use them because it was half price Sunday and that I would have to come in on another day. I was already inconvenienced the first time because I did not get to use all my time I paid for and then I was being told to use the time I had to be inconvenienced again. I asked to speak with the manager and she was not available, the employee told me they would ask Melissa the owner to call me tomorrow when she was in. She didnt call me, according to her, the employee did not mention the issue to her. When I explained what happened the owner stated the minutes could just be used as a 5 minute tan only and additional minutes could not be added unless you would buy points which I never have bought because I just buy minutes. I explained that if this is their policy they should have it posted so people are aware of the rules but then I was told it is not a policy. I was being yelled at that she did not have to get reamed at for 4 minutes. I told her I was not the one yelling that she was yelling. She also put in that as a customer I dont even pay as a regular customer because I just go on half price Sundays. She went on saying she was thinking about getting rid of half price Sundays because they are too busy and cause the beds to shut down when they are overheated. She also explained that customers get upset when they close on Sundays for Holidays, I was not sure how this applied to me as I was not saying anything about that. She said she was not trying to make excuses for the employees but that that employee was a thorn in her side and due to family she could not fire them. Then she went on a rant and gave very unprofessional excuses for why that particular employee handled it poorly. In the end she said she would credit the 4 minutes of money back to my account but she never even asked my name and she hung up on me. I would say the employee learned their customer service skills from the owner. If they have policies the customers should be aware of before spending their money there they should be notified of those policies. When there is an issue it should be handled more professionally and courteously.