This is my first time to this location, i am very impressed with the professionalism n respect…read morepatients receive. They are right on time. I had 4 different tests n I was out 20 minutes before my last test was suppose to start. Thank you Northgate.

Receptionist and the two technicians on my July 14 apptmt @ 1.30pm in the Edmonton NorthTown clinic…read morewere pleasant, considerate and attentive. I did, as a Senior Citizen, under the Alberta Health Care System, feel a bit rushed, as I do with other Alberta Health Care medical professionals, with a few exceptions from time to time, leaving me somewhat dismissed/unheard/confused causing me levels of anxiety and frustration. I'm thinking more Seniors and other AHS patients/professional medical/admin involved with similar/other experiences who make them known to appropriate people to help AHS continuously and timely improve procedures/systems for the best overall health for all Canadians. Jean Woods

Brutal service. Had to have a full bladder for appointment. I was told I had an appointment time…read morebut after waiting an hour and 15 minutes with a full bladder I was told I was a "fit in"...was not sure when I'd get in! If you don't know you can't keep people with full bladders waiting! Had to cancel as could not wait any longer. Unbelievable! Figure it out! That should never have happened with a full bladder exam!

Why did you need my birthdate yesterday? I do not understand why this is of any relevance to the…read moreYelp app at all. When I contacted MIC yesterday they said nobody from there from the name of the contact on Yelp worked there and also there is no reason anyone would need my birthdate. It is already on my requisition form. They coincidentally (?) contacted me by text to inform me of my new appointment time, which is why I was told to give this information but nobody knows this person. What's going on?

Friendly staff that work swiftly to get patients through the process . Highly recommended.read more

Came in for a chest x-ray, no booking but there are people waiting in the wait room. Make sure this…read morelocation can do the X-ray you require, usually front desk receptionist will let you know or redirect you to another location and booking over phone. Overall the staff here is pleasant. Parking is moderately big, the wait room is big and stretched. Great ventilation. The wait is quite long probably half an hour but that's also because I'm in for walk-in without appointment. So I'm quite pleased. Just bring a device to distract yourself, you never know how long these waits may be.

From the time I booked my appt to day of..I had an exemplary experience. EVERYONE was for friendly…read moreand helpful. The customer experience was phenomenal

Do you like being treated as a number? Do you think of your…read morebody more as a bag of meat rather than your personal temple? Is your idea of a high-end cruise more like a cattle boat and less like a ocean liner? If you answered yes to one or more of these questions, this MIC location is perfect for you! From the get-go, it's clear that the staff is more into the turn-and-burn approach, rather than actually caring about patients. You're a line item on their daily billing, not a person. This is clear right when you go in from the multitude of waiting areas and the fact that some of the diagnostic room types number into the double digits. If you don't have to go here, don't. Find a smaller clinic like Windermere. If you do have to go here, enter with low expectations and you probably won't be disappointed... but no promises.

NP Shawn Sandhu is my current medical practitioner. I have been most impressed, and appreciative…read moreof, his attention to detail and follow up consultations. He reviews lab / diagnostic reports in a timely manner and explains treatment options. Consultations, in person or phone, are never rushed. Having been without a medical practitioner since the retirement of my long time family MD four years ago, it is very comforting to have such a dedicated medical professional in my corner.

*****I raised these concerns during a phone call, but instead of addressing them, "Pat" (Office…read moreassistant to Dr. Mosherchak and Chan) (780-701-5518) responded with "thank you" and hung up. Since approximately 2018, I have experienced ongoing difficulty reaching the clinic by phone after a longstanding pattern of not receiving callbacks after leaving voicemail messages. Calls frequently go unanswered, and voicemail messages are often not returned. This has been a consistent pattern over several years, resulting in limited ability to reliably contact the clinic regarding patient care concerns. On the occasions I have reached "Pat" (office assistant), I have been told she is busy. However, when I attend the clinic in person she has not appeared to be occupied with patient related tasks and has instead been conversing with staff or not engaged in work at the front desk. I have spoken to other patients that attend this clinic and they have the same complaints and find it highly annoying. This creates a barrier to accessing care and communicating with the office. Based on my experience, patients should be aware of communication challenges when dealing with this clinic.

I made an appointment online and scanned a picture of my requisition right away. I wanted an…read moreappointment sooner rather than later so I followed up with a phone call the next day. I wound up changing my location to get an earlier appointment but since I had already entered everything, it was easily done. They mentioned that I should bring my Alberta health card and a photo id, when I arrived, there were three receptionists but I still had to wait to be entered present. I saw the technician and was out though in 30 minutes from the time of my appointment. If you are late for a scheduled appointment, they may turn you away. One couple was turned away for being late. They recommend coming 15 min early, probably so you have time to change into a gown before hand. I was already dressed in just light stretch cotton knit, so no changing was required. Avoid logos or prints on your clothes or you'll likely need to change. No buttons, no zippers. Everyone seemed pretty professional and effective. The technician seemed competent and patient with me.

This location is well equipped with lots of private imaging rooms. The office space is clean,…read moreorganized, and easy to navigate. The staff are quite good at pre screening for Covid before allowing patients to come into the clinic. There are some private waiting rooms which allow patients to be separate from the larger main waiting room. The staff I've interacted at this location has been quite professional and good at their job. I understand that the staff need to confirm your personal information but saying your full name, address, and phone number out loud in front of everyone isn't very private. There should be a better way of confirming this information without announcing it to the room. This clinic is located close to Royal Alex Hospital which is convenient however it's in a questionable neighborhood.

This is a great hospital. The court yard is beautiful. My wife came early Sunday morning and from…read morethe time we walked through the door the hospital staff were very friendly and really good with everything. My wife delivered our baby Sunday evening and the nurses did their best to keep her comfortable. I've been to hospitals with rude or lousy nurses but every nurse here went above and beyond. After our baby was born they helped my wife and baby with anything they needed. That also let me stay over night with my wife so I could sleep. The downside of the hospital is the paid parking and trying to remember when it expires and a lack of food options for guests on the weekends but Tim Hortons was good.

I had a rather good experience at this hospital for an appointment recently. I liked that they used…read morethose little coaster things to indicate when they were ready for your appointment rather than just calling your name (which is much easier to miss). The staff members I interacted with were positive, helpful and kind. Their information was very useful and I'm sure that I'll have such positive visits here in the future.

Older style but decent clinic. In my opinion it doesn't need the newest fixtures to have good…read moredoctors. It's clean and tidy. Front waiting room has a area for kids and a table full of reading materials. Most I ever wait is half hour when it's really busy (compared to most walk-in clinics, this is a short waiting time before speaking with the doctor). I'm not sure if they're taking any new patients at the moment but it's worth asking if you feel you've had enough going to rotating doctors at walk-ins or are not being listened to at other clinics (you are your biggest advocate for your health after all!). I was lucky to be referred here on behalf of a friend who was a long time patient, as is her family. My doctor is no stranger to dealing with patients with chronic pain issues and I get the feeling from the patient demographics that the other doctor is very knowledgeable too. I can honestly say that I'm impressed that my doctor also takes the time to ask the hard questions, to see how are you handling things in work and life. There's very few days I feel rushed through the appointment but I also warn the receptionist as I book if I think things will need more time for the next visit too. I really hope the changes that all AB doctors are facing this year doesn't affect this clinic. I can honestly say, 15 min barely gets into my full summary of things/updates for her and usually my shortest time there is a half hour. Most times we go past that and I'm very grateful that she gives me that time. There is no debit/credit machine here. So if you need forms filled out or have other services not covered by health care, then you need to bring cash or cheque. There's a bank across the parking lot that is a good back up if you have no idea what the fee will be. It is also tricky calling in to make appointments as the phone hours are reduced and no voicemail option. I always make my next appointment before I leave (I'd rather have to cancel/postpone than be stressed trying to get through to make an appointment). There is also no after hours/weekend times that I know of here. The latest appointment is usually mid afternoon. Parking lot is huge and even if you're not right up by the clinic, there's lots of other space as it's part of a larger strip mall area. Shoppers Drugmart is in the same parking lot in case you use that drugstore for your prescriptions/don't want to drive all the way to your regular location. There's a gender neutral washroom at the back but nothing fancy by any means. In summary a good doctor is worth the driving distance and I'm glad I have her on my medical team to get me mobile.