If I could give ZERO I would. We had to move and we had a 2000 Camry my son was using until it…read morebroke down, we did not have the time to or desire to fix it and junked it. Steve Sosa came our to our residence after making arrangements with my husband. The Car was registered under my name. To my surprise, in September I received a redlight ticket on that vehicle, then 2 separate parking tickets for parking the car on street sweeping days. Apparently they fixed it--decided it was FINE to not register it under their name or anything. The image below if of the car and the person driving it around--getting ME TICKETS!!!!!!

Eddie was great to work with--quick, easy, and professional. He arrived within 30 minutes, checked…read morethe car, test drove, and made a fair offer. The smoothest transaction ever! Will definitely contact them again. 5 stars!

Really easy to set up. Straight forward and no hassle. Fair quote for the car too…read more Glad they were nearby!

Sold them my jeep liberty in December & then my moms Nissan Altima 7 months later. They're…read morereliable, honest and quick to come check the car & pay you on the same day. I appreciate the communication and help.

I called today and got things straightened out. Nothing but great service. I wouldn't hesitate to…read moresell to them again.

Bait & Switch! They gave me a quote to sell my vehicle for $15,000 and was told the quote was…read moregood for 5 business days. The next day they called and said the offer was actually $12,000. I asked why the reduction, since they told me the quote was good for five days. They simply said the original guy made a mistake. Don't believe anything they tell you...I would avoid this place!

EXCELLENT!!! CAll THESE GUYS FIRST!!! Needed to get my 2000…read moreFord Explorer picked up. I am moving out of town and tried for a week to get my truck picked up before I left. I called four to five other companies and two online places who made appointments, then never showed up. I finally called Thousand Oaks Cash for Cars. They are very professional, courteous and reliable!! My call was answered by a very nice man, who took all my info and sent Eddie over the same day to look at the car. They made me a fair offer, paid me immediately and took care of everything. I highly reccomend them. Do not waste your time calling any of the other car junk places. It was really nice to have people show up and be professional. I really appreciated their honesty and showing up when they said they would was a big deal! I wished I had called them first! I highly recommend this company!!

Incredible service. Needed to offload a car that no longer ran, but was unable to get it to a junk…read moreyard before moving. These guys saved my life. They were fair, kind and efficient. Can't ask for more than that. Thanks for your help in a tight spot!

We had a few issues come up on both ends that made us push back the pick of the vehicle but they…read morewere able to come pick it up eventually. Service was quick and stuck to the payment we agree on. This was my first time junking a car and Emilio made it feel like such a breeze.

It was time to say goodbye to my Gigi (1996 jeep grand Cherokee) of 15 years. She and I had great…read moretimes and traveled up and down California together over the years. Fort Bragg/Mendocino, San Francisco, San Diego, etc. She saw the mountains, the desert, the beach. l got her the year I graduated Cal State LA too. She also gave me a lot of issues as jeeps tend to do! She was also stolen but thankfully found and returned! She's been through a lot. But it was time to let her go. Called Emilio and though it took a bit to get in contact with him I'm so happy we were able to set it up so he could come out and pick her up. He's quite the busy man, so be patient. My wife and I were able to have him come out the next day after we had called and spoken to him. He wasn't able to arrive until later in the night due to unforeseen circumstances BUT we were still grateful. Gave us the exact cash amount he had quoted us over the phone as well. Friendly and understanding when I started to cry. What can I say, I mean I did name her afterall! Emilio, mucho gusto en conocerlo! Hasta la próxima! Cuídese! Gigi 4/11/2011-5/20/2026

Dear Galpin Honda Customer Service,…read more I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez

Very disappointed with my experience at the service department…read more I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!!

I made an inquiry on YELP and received a response back within minutes. When I was available to send…read moreMo the information @ my car, he responded a short while later with an offer. We made an agreement and he came out the next day at the agreed upon time. After inspecting my car we completed all necessary paperwork and he gave me a check for the agreed upon price. Mo was a quintessential professional. Everything went as expected. His service was above and beyond. In a world of often failed expectations, dealing with Mo was a breath of fresh air. I highly recommend Mo and Cali Car Buyers.

My experience dealing with Moe was exceptional: he responded promptly to my messages, followed up…read morewhen he said he would, and showed up at the agreed-upon meeting time. He was well-prepared with all the necessary documentation when we met up, and he patiently and thoroughly walked me through them. I would highly recommend him to my friends and family.

Just got myself a 2026 Nissan Altima and I'm so happy! I had a great experience with the sales team…read moreand happy with the terms that we agreed on. Shout out to Isidro who helped secure my deal!

I do not recommend coming to the Nissan dealership in Mission Hills. The customer service has been…read morevery disappointing. I purchased my 2021 Nissan Rogue from this dealership, and since the day I bought it, the vehicle has had ongoing problems. Over the years, I have worked with multiple service advisors and have tried to resolve these issues through the service department, but no one has been able to provide a lasting solution. I have had to bring my vehicle in repeatedly, sometimes almost every week, which has been extremely inconvenient and frustrating. The lack of communication, follow-up, and customer care has made the experience even worse. What disappointed me the most was when a service manager told me that if I was unhappy, I could take my business somewhere else. Instead of helping solve the problem, I felt dismissed as a customer. Based on my experience, I cannot recommend this dealership's service department

George found me a great buyer for my vehicle and the transaction went great! My buyer was able to…read moreZelle me his offer, which made everything so easy. I am very satisfied and got double what other places offered me. Thank you, George!

I read all the great reviews for this place and had high expectations! They did get back to me…read morewithin one day and I appreciate their polite manner, that's why I gave them 2 stars! But their offer was way, way too low to buy my car for parts. I was almost shocked by it!