Dear Galpin Honda Customer Service, I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez read more

Galpin Honda - Just a business card from the service worker who helped me . - Car Dealers Near Me - Mission Hills, California

Very disappointed with my experience at the service department. I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!! read more

Here I am at a Honda Dealership 12 miles away...a loyal Honda customer who can't even use his neighboring Honda Dealership because of the way they discriminate against me and treated me less than. Telling me to my face that I did t care about my car because I did t want to spent 3,000 dollars on replacement hoses that were recommended on my 2016 Honda Accord. A year after this horrific experience... I sit here still pondering why this place continues to be like this.... Again let me echo my experience for everyone!!!! My experience at Honda Galpin in Mission Hills was beyond frustrating and one of the worst dealership experiences I've ever had. After dealing with repeated disappointments, poor customer service, and an overall miserable experience, I decided I would rather drive 12 1-3 miles to another Honda dealership just for a simple oil change than ever return.... How Terrible is that!!! It's disappointing that a dealership representing Honda can provide such an unpleasant experience that customers are willing to go out of their way to avoid it. I expected professionalism, respect, and quality service, but instead I was left feeling frustrated and undervalued. Customer service should make people want to come back, feel welcomed......not make them drive farther just to avoid another visit. Unfortunately, that's exactly what happened in my case. I cannot recommend Honda Galpin in Mission Hills based on my experience, and I hope management takes customer feedback seriously and makes meaningful improvements. If you'd like to contact me ... I have all the names of people who have been unfortunately unprofessional Sorry Galpin Honda NEVER AGAIN!!!!!! read more

If you have an older car, please BEWARE!!!!! This place is a complete fraud. They scam you, just to make commission of of you. When in doubt or if you feel lied to, contact BAR and submit a Complaint Form. That's exactly what I did, and I was able to get my full money back. Henry Ordaz is the worst! I took my car in for one thing, and when I got my car back it was jerking. I took it right back, and he tried to get me for a new transmission. This guy has no customer service, he wouldn't keep me in the loop at all!!! And when I got my paperwork back, he lied and said that I refused service for different stuff. He even removed my email from my paperwork, so that I wouldn't review him. I don't know how he's still there. When B.A.R reviewed my case, they made sure I paid 0.00 for my car to get fixed. The only catch was that I do not return to this dealer for car service! PETTY on their end, but that tells you the truth and how they run this business. read more

My husband and I went to The dealership to trade our Honda HRV for a new 2026 Honda CRV all the way from Bakersfield. We were told to come in person and they could get us a great deal instead of over the phone. We didn't want to make the drive, but they painted a great picture for the memorial day weekend sale. We get there and started the paperwork and waited for the numbers. The sales manager George, comes back with a very low trade for our vehicle and tells us we need to put money down. So we had already told him no money down from the get go. Bottom line he couldn't or didn't want to do nothing for us and we had to drive 1 1/2 hours back home. He didn't try hard to make us happy customers and get us in a new car. We are very disappointed with Galpin Honda. Won't shop there again!!! To top it off they told me they didn't run my credit come to find out next day that they did. LIARS!!! read more

I recently purchased a brand new vehicle from Galpin Honda, but the excitement of a new car quickly faded due to persistent alignment issues and disappointing customer service. While my initial sales experience was 5-star, the service department has been a different story entirely. Upon delivery, I noticed the vehicle's alignment was not straight. I promptly made an appointment with the dealership for a re-alignment. Following this first service, the car did track straight; however, the steering wheel was noticeably off-center. I scheduled a second appointment and showed the service department photographic evidence of the off-center steering wheel. After waiting five hours, I was dismissed and told everything was fine and that nothing further could be done. Their only suggestion was to contact American Honda directly. I followed their advice, and American Honda opened a claim. In their formal response, they stated that Galpin had aligned the steering wheel twice--once by the dealership's technicians and once by a Field Technical Specialist--and that extensive test drives revealed no issues. This information is false. The dealership only performed one alignment service; the second time I brought the car in, no work was performed before I was directed to American Honda. I'm frustrated by these "cat and mouse" games. I'm sharing this review to make other prospective buyers aware of the kind of service issues that contribute to the negative reputation dealers often get. They are incredibly attentive during the sales process, but after you sign the paperwork, that personalized service disappears. I am not surprised with the service department here because with my previous vehicle, I took it in for an oil change and tire rotation, and they lied about rotating my tires. I removed two tire caps to see if they'd actually rotate tires and guess what, both tire caps I removed were in the same position, no tires were rotated. My warning to others: be vigilant with the service you receive after a sale is complete and when you take your car for service. Take photos and videos as you drop your vehicle off. read more

Galpin Honda - Steering wheel off center - Car Dealers Near Me - Mission Hills, California

To buy an electronic car at this place was the worst decision The agent has no idea how new technology works. Johnny the sales person for him it's more important to be playing games on the phone than to answer all the customers questions. read more

Alex Perez, service writer at Galpin Honda in Mission Hills California gave my wife and I excellent service last week with a repair to our 2019 HRV. Alex is creating, "Goodwill," for Galpin Honda which is a tangible asset. Thank you Alex for doing a fantastic job. Respectfully from Kathy and Walter Tribe in Sylmar California. Have a great day . read more

Please beware of terminology used and get things in writing! Make sure to check everything because the deal on my used truck was way too good to be true. The people were nice and that's the only reason I'm giving 2 stars here. This is a long story but worth a read as a learning exercise! The dealership had a crazy good deal on a 2012 Ford F250 Lariat Package 4x4 with only 45K miles and was (what I thought) in perfect condition. I drive all the way to the dealership (Orange County to San Fernando) to buy it right when they open because it was an "amazing deal". After a few hours of waiting and signing paperwork, and declining the warranties, I finally have the keys to start my drive back to Orange County (2 ish hours with traffic). I get about 10 miles away from the dealership and as I try to close the sun roof it makes a popping and grinding noise and it's stuck open. I call the dealership back and I was told that since it's a Sunday, the service dept is closed so I would have to bring it back Monday. I ask if I can go to another Ford dealership or any mechanic in my area and pay for it up front and then we can workout the details on some sort of reimbursement or discussion on how to remedy this. I was told, "no, it needs to come here so the service team can fix it. We'll take care of it." That last sentence is important and now I now to ask what that means. I wait till Monday and speak to the dealership and was told to bring it in the following day (Tuesday). I take the day off work so I can drive back to the dealership (2 hours each way) and was given a loaner car. I was told shortly after I made it back home that it was going to cost ME $3,500 to fix the sunroof because I declined the warranty and bought it as is. Turns out the track was broken on the sunroof...weird isn't it...I open it and it breaks... I hate to say it but selling this truck at KBB trade in value now seems to make sense if you throw in the $3,500 repair bill for the sunroof. I'm not saying they knew that something was wrong, but it does seem kind of fishy. I did try to negotiate this a bit since I was under the impression I wouldn't pay for this because of my discussion with the sales woman and manager saying "We'll take care of it" on my initial call back to the dealership. They offered me $700 off of the repair which is even more frustrating after I offered to split it 50/50 with them. After them holding on to the truck for about 2 weeks, the next thing that was brought up was how the truck pulls slightly to one side, which isn't a very big deal but they told me that the alignment is good but the gear box on the front axle is off and needs to be replaced. I didn't even bother to wait for a quote on this as I have a diesel truck repair guy in Costa Mesa and I'm already well aware they are not going "take care of it" This whole situation could've been avoided if their communication with me was upfront and clear. I spent 2 entire days of my life driving to and from San Fernando/Orange County because I was under the impression that when I spend $30K+ on a USED truck, they would "take care of me" -- their words--...even if I'm willing to split the bill on a repair that magically has issues driving it off the lot. One last little caveat for this that shows how under inspected it was, the hoses and spray nozzles for the windshield wiper fluid were completely broken and not working. I thought it was out of fluid and when I popped the hood and located the fluid reservoir I found the hose tucked down into the side of it. It's a quick $20 fix I know, but it shows that they just wanted to flip this truck and not respect their customer and do that little repair themselves. The hose tucked down next to the reservoir shows something was either, hidden, or not inspected at all. Buyers, please beware of any used cars you purchase from here and definitely check out everything before you take delivery of the vehicle. read more

Just got a car here and it was great. Malik and Nelson are very friendly and professional thank you for helping me read more

Giovanni said he would match a lease offer from Santa Monica Honda. Drove 30 min each way and his deal was $100 more per month and more down. Not apples to apples as I asked him to confirm ahead. Bait and Switch, just trying to get me in the door. Shame on Galpin Honda, Either he wasn't very smart to know it was not apple's to apples or he thought he was very smart and I wasn't going to be, both are terrible characteristics in a person. DON'T TRUST Where is the helpful Honda guy at when you need one? read more

I wouldn't have bothered posting but they kept bugging. So here's my story: Honda has a special of a one pay lease of $3800 for a Honda Prologue for 24 months. What this means is that instead of paying a monthly lease, I pay all the months in 1 lump sump. Hence one pay lease of $3800. So I went to the dealership and Ron (salesperson) told me he could do that deal. Shows me the paperwork and bam $4600+ in taxes and fees. WTF? I know I had to pay fees and taxes but why so high? He then told me I had to pay the total vehicle tax. Bullshxt. Why would I pay the full amount of taxes on a vehicle Im only keeping for 2 years. In California I know you only pay taxes on the monthly lease payment or in this case the $3800 one time payment. So I said no thanks and contacted other dealerships. I told them what happened and they said that's not normal. Only time I pay the full amount of taxes is at the end of my lease term and if I decide to buy the car. So either Galpin Honda does it different from the rest of the dealership or they're scamming their customers. Be warned. I included pics of my conversation with one of them. read more

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I recently had my car serviced at Galpin Honda in Mission Hills. While the sales team was great and professional, the maintenance service left much to be desired. My car is fairly new, only about six months old, and was always well-maintained and free of any damage. However, after the service, I noticed damage that the team refused to take responsibility for. Despite discussing the issue with the supervisor, the resolution offered was to split the repair costs, which I find unfair since I'm confident the damage wasn't caused by me. Additionally, the representative I interacted with, Henry, didn't show proper courtesy or acknowledgment, which only added to the frustration. Overall, it feels like the maintenance team doesn't truly care about their customers or their vehicles. I hope this feedback helps others make informed decisions and encourages better accountability in the future. Not to mention . Mr Henry made a walk through right at the beginning,all around the car , no where in the paper work did he mark any damage in my car. read more

Galpin Honda - Car Dealers Near Me - Mission Hills, California

Came in twice because my in-laws were in the market for a new car and wanted to compare different options. Both times, we were approached by Amir who nearly made us completely remove Honda from consideration. The first time, he was being passive aggressive, and condescending. The second time, we had an appointment with someone else, but he assisted us while we were waiting for our agent. This last time, not only was he passive aggressive and condescending, he also raised his voice at me and yelled at me for "giving him attitude". All because I was asking him for the price of the two cars he mentioned, and he wouldn't give me a price and just kept saying "a thousand more". I later learned from another agent that the car he said was "a thousand more" was actually almost 2k cheaper. This isn't just a lack of transparency, but is an active attempt to scam my in laws by discouraging them to look further into the cheaper car. On top of all that, both times he was showing us cars, he spent more time trashing other brands like Toyota rather than talking about why Honda would be a good choice for my in laws, showing he's not knowledgeable enough about the product he's selling. He kept pushing a higher trim no matter how many times we told him we do not want and will not consider leather due to having pets. Amir is the exact type of person that gives sales reps a bad reputation. read more

Yusuf Fuad. He's a big asset not only on Mission Hills location but to Honda company. We knew him since he was in Honda Van Nuys, almost 2 decades and 3 Honda cars after. We keep on coming back to Honda Mission Hills because of him. Very professional, very helpful and most of all, easy to talk to. Always pick up our calls and answer all our concerns. We will not go anywhere else but here, he's the best sales rep we ever dealt with. Thank you Yusuf read more

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Beware!!!! Do NOT buy here!!!! I drove 75 miles to them because they advertise a 10yr/100,000 mile added warranty that comes with the vehicle you buy. Got a used 22 Honda Pilot and only after a bout 3 months they tell me I have to replace the seat frame ($4000) because it's defective but that I'm NOT covered!!!! Ummm, excuse me?! You want me to pay $4000 out of pocket on a vehicle you just sold me a few months ago that YOU certified? Yeah, no. Absolutely not. So i started reaching out to my Sales guy, Hugo Lopez, who stated that I would have to reach out to the used car sales manager, David Godina, who by the way, never has time to ever get back to anyone apparently. Because he called me one time and I called him right back and then I called them again and again and again and he's just so busy screwing people over on their "certified" used vehicle vehicles that he never has time to call anyone back. The only time I was able to get a hold of him was after Peter, the service manager, who has been nothing short of amazing by the way, is the one that told him to get a hold of me I think it's ridiculous that they only care about the money and don't care about the loyalty of a customer, or making sure that customers are happy. Please be aware of this scam that they are running at this dealership, they tell you one thing, but it's a lie and it's really another. They told me that on this used certified vehicle that I was purchasing. There was one minor accident turns out there's two. Why lie?! I haven't even had the car a full year yet it's only been about seven months and the car has lost $11,000 in value!!!! reason being? Apparently the higher trim vehicles are in short demand, so please be aware when you guys are purchasing vehicle vehicles through this dealership. I only ever came back here because it's my 3rd Honda in the last 12 years and I WAS a loyal customer. Again, WAS! Now they're trying to get me into a brand new pilot and they are telling me that in order for me to get any discount I will be forced to finance through Honda. I can't go through my own credit union. I think management really needs to take a look into this. And I think higher management needs to retrain the used car sales manager into having better customer service. I really am hoping to hear back from the GM (David Gillum), if he cares about his loyal customers. I'll post an update. read more

Came in today to purchase our 2nd vehicle from Honda Galpin. We are trading in our lease and purchasing our new HRV 2025. We love coming to this dealer where you feel like family. Angel remembered us from 3 years ago. Now that's what amazing customer service is! We came, test drove, haggled a little , and purchased! Thanks Angel for your great service!!! read more

Galpin Honda - Our new Honda CRV Hybrid - Car Dealers Near Me - Mission Hills, California

I asked to get the online price that was advertised and they would not do that. Finance manager was very rude about the online price. Yet he said he wanted to take care of me. Not sure what that means sounded very inappropriate during a car purchase. Not sure why I could not get the online price when my credit was great over 800. I ended up not doing business here since they can not offer the online price posted on the website. The salesperson was great but unfortunately upper management was terrible. read more

My second time buying a car here it's just so much easier than other dealers. Michael Fogelman makes everything so easy and is not pushy at all. Veronica is finance is very easy to work with and great at finding discounts. read more

I went with my husband to look at the Honda Passport at Honda Galpin. We met with Yani Andikian He was amazing! He gave us all the details and features of this car and answered all our questions. He was very pleasant, knowledgeable and very professional. We've seen many salesmen in the past who are very pushy. We were so relaxed with Yani and felt no pressure at all. He let us test drive the car and we took our time deciding on the color. Then he went through the process in making a deal. He introduced us to Veronica in financing and she was great as well. She explained all the service packages and gave us a great deal. This car dealership was a wonderful experience for us. We were done in 3 hours. We definitely would recommend Honda Galpin and Yani Andikian. Thank you again Yani for this wonderful experience. We love our first Honda Passport Trailsport Elite 2026! read more

These people are frauds they are quick to get you into buying a car!! But when you find a problem with the car you purchased they want to charge you 400 + dollars to fix it even tho you just purchased the vehicle. Also not to mention when you ask to speak to management they leave you waiting for 1 hour + which is crazy meanwhile all management in the back are just chatting it up worse place to get a car!!! Poor service they don't care to speak to you nor acknowledge you!! Definitely going to Van Nuys Honda next time to purchase vehicle from previous experience I don't know why I even came here big MISTAKE !! On top of it NECKLACE THAT WAS STOLEN FROM ONE OF THE EMPLOYEES AT GALPIN HONDA I CHECKED BEFORE MY CAR WAS SERVICED AND WHEN RETURN MY GOLD NECKLACE WAS GONE read more

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We had to replace a vehicle relatively quickly, were happy with Hondas, and wanted to try a new dealership. We arrived at Galpin 30 minutes before they were opening on a Saturday to grab something from their cafe, and a manager immediately connected us with Kobe Hernandez before the dealership officially opened for the day. Kobe listened to what we wanted, quickly helped us into a test drive, worked with us as we wanted to look up the ladder from the base model to the top level accord, and hung in there with us as we negotiated a price and payment that worked within our budget. We then worked with finance consultant Veronica Flores who took us through the signing process. Like Kobe, she was personable, down to earth, and listened to what we wanted and didn't want. We also connected over a shared hobby. Overall, a great experience with Galpin Honda. Hopefully we won't have to buy another vehicle anytime soon, but if we do, this'll probably be the place we will choose. read more

I went in to buy a car for my sister and Beverly made this a fun, easy, and a very enjoyable experience! Thanks! Definitely recommend!

Luis Nava was great, he's experienced and patient. Answers all my questions and made financing smooth and enjoyable. Thank you, highly recommended! read more

This dealership is fantastic! The staff is incredibly welcoming. Beverly approached us and made us feel right at home. She thoroughly informed us about all the available models and trims, and we were thoroughly impressed. We came in looking for a new vehicle for my fiancé, and we were sold on the new Hybrid Accord Sport L. We were so impressed that we ended up leaving with two of them. read more

Angel Arias-Rivera went out of his way to get me the right car and deal - from the moment we first spoke on the phone to the moment I left Galpin with my lovely red 2025 Honda, I felt that he fully understood my circumstances and preferences. read more

Explain to me why the hell I'm paying $700 for a HONDA!!! I could buy a Lexus for that kind of money. I can't wait til my 3 year lease is almost up and I can finally turn it in and go someplace else. Every time I make my car payment, I feel like they really bent me over and laugh as I take it. I hate that I was taken advantage of and will never lease Galpin or Honda again. Oh and don't forget the $500 extra charge for the stickers they placed on my door handles to prevent scratches. You know, the kind you can get on Amazon for $12! read more

HUGE shout out to John Katerjyan, the service professional who was assigned to me. Let's just say that was the biggest blessing right off the bat. I bought my Honda from them 9 years ago and though I have had excellent service with other technicians John is by far the most outstanding!! He is so knowledgeable, honest, and goes above and beyond efficiently to get things done. He's also personable and a perfect communicator, which is key. He was thorough and timely in communicating all the steps of the service issues my car had (shout out to the mechanics as well they found things wrong that another dealership did NOT, which could have been very costly repair wise down the line). I highly recommend John in particular for your service needs, and Galpon always for their knowledgeable mechanics (truly the best in the biz). 10 stars if could give them to this experience!!! read more

On August 30, 2025, I came in for an oil change. Before leaving my vehicle, I informed my service advisor, Alex Perez, that my PSI sensor light was on. He assured me he would make the team aware. Two hours later, I picked up my car. When I got home, I noticed a dent on the trunk lid that was not there before. I immediately called and texted Alex, but received no response. Throughout the week I attempted to reach him with no luck until I called the office directly. Only then did Alex message me back, saying he needed to review the inspection report before responding further. During that same week, I also had to put air in my tire three times after the service. I informed Alex about this as well. He asked me to return on Saturday, September 6th. At that appointment, he told me that according to the report, the dent on my trunk had already been there--which I know for certain is not true. After another two-hour wait, I was told that my tire had a nail and needed to be replaced. On Monday, September 8th, I returned for the replacement tire. I arrived at 2:45 p.m. but was not finished until 5:24 p.m. Alex explained that he was waiting for claim approval. I pay extra for tire insurance. He then proceeded to ask me if I was willing to pay the tire service on my car if the insurance didn't approve it because if I left with my car without the claim being approved in the next couple of days it would come out of his paycheck. Which I instantly declined to. I should not be put in a position where the advisor asks me if I can pay or else it'll come out of his paycheck. This entire experience has been frustrating and inconvenient. The service team did not thoroughly address my concerns during my initial visit, which caused me to waste two additional days at the dealership. Issues that should have been resolved on the first visit were mishandled, showing a lack of urgency, accountability, and thoroughness. Only reason I came to this dealership was because it's conveniently close to home, but after this experience I rather make the 45 min drive to the Honda dealership in Hollywood were I know they will take care of their customers and make our concerns a priority. Will definitely not be coming here again to service my car or recommend any of my family and friends to this location. read more

11 days later now and I still haven't received a call from a manager like I was promised. The closest thing to a follow up is this "Mariza G business manager" person saying that I can contact them? No thanks. You guys have my info, I left it with the receptionist the day of this incident thinking the safety of your customers was a priority and that you would at the very least check the cameras to see who this person is and validate my claim. Again, I'm just glad I was in my car WITH MY DOORS LOCKED. I can't help but thinking, if this was just a few minutes later when I was actually inside the building, that my car would most likely have been broken into and Galpin would still do nothing about it! read more

Update I took my car into Galpin Honda for an issue with the AC. They diagnosed it as one thing, but something didn't feel right, so I took it to another mechanic for a second opinion. Turns out, Galpin Honda was completely wrong--the real issue was something else entirely. It really feels like they were just trying to upsell me on unnecessary work rather than actually fix the problem. If I had gone along with what they said, I would've wasted a lot of money and still had the same issue. Honestly, beware if you're planning to go there. Based on my experience, it seems like they're more interested in making money than giving honest, accurate service. read more

I had the best experience working with Amir Ghorbanpour. He is the kindest and most patient salesman I've ever met. At no point did I feel like he was just trying to make a sale, never pushy, and he truly wanted to help me which meant a lot. I trusted him completely throughout the process. I was pretty indecisive as this is a big purchase and Amir remained incredibly patient as I went back and forth on my decision. I think he showed me almost every used honda on the lot! He never rushed me or made me feel like I was an inconvenience. Instead, he supported me with genuine care and understanding the whole way through. If you're looking for someone who listens, cares, and makes the car-buying experience feel comfortable and stress-free, Amir is the person to see. He was truly great, and I'm so grateful I had him as my salesman. I also want to give a shoutout to Ana in finance. Paperwork is usually stressful, but she made the process comfortable and easy to understand. She helped me through everything to the very end, and I left feeling confident about my purchase. I'm covered with a full 10-year warranty through Galpin, and even though I haven't had to bring my car back yet, I fully trust they'll have my back as the car ages. If you're looking for a dealership where you feel cared for every step of the way, Galpin Honda is it. Ask for Amir and Ana!!! read more

Galpin Honda - 2024 Honda civic ex - Car Dealers Near Me - Mission Hills, California

I have leased 3 cars at Galpin. I started with a woman salesperson, and when she left the company I was referred to a male. After helping me with my car this male salesman proceeded to follow me on Instagram, message me repeatedly and ask me multiple times if I would go on dates with him!!! When it was time to trade in, desperate for relief, I looked for a different salesperson. This salesman was notably rude and hasty. I felt like I was discussing every matter through an air of passive aggression and a heavy eye-roll. I felt bullied, pressured, and belittled when trying to navigate my car replacement. Out of anxiety and confusion, I signed the worst deal of my life. And I was talked into buying a protection package that has done absolutely nothing for me or the maintenance on my car that has only added to the ungodly monthly price of this Honda. I usually get sexually harassed with 0 corporate accountability - so I usually just charge misogyny and sexual harassment to the game, but today is my last straw. I no longer feel like a customer - I feel like a walking target. I came in today for computer maintenance because there's a second recall on my Honda Accord. (Surprise, surprise) On top of that - my windshield wiper sprayers need to be looked at because they might be clogged? So the team tried to tell me a diagnostic fee will be $250. Not to fix - just to look! Final notes - If you're a woman, I highly suggest you have a man available to chaperone you here. I'm being dead serious - if you are alone you will likely be taken advantage of to the fullest extent of your ignorance/possibly sexually harassed by your salesman! Side note - I'm not naming any names because I don't believe this company cares about their customers enough to take my complaints seriously. read more

Vin Diesel's character, the savvy automotive street racer turned government contractor, Dominic Torretto, has been linked to the word "family" and "cars" a myriad of times throughout his appearance in the multibillion dollar grossing Fast franchise. But did you know that Dom doesn't even mention the word "family" until Fast Five? That's right. Look it up, I'll wait. I was surprised at this fact, but it wasn't only until I came to Galpin Honda in Mission Hills that I understood why. I arrived at the dealership with the intent of trading in my car for a new lease. Mind you, I've always been apprehensive about getting new vehicles because the haggling is tiresome. Then in comes Julio, a friendly employee looking to close some deals with potential customers. Potential customers being me, a 20-something dude just trying to make his way from point A to point B in the safest and most efficient, yet most affordable way possible. Julio understood the assignment by taking me on test drives with two different models. I knew I wanted one of two cars, and Julio would not let me settle for anything less than my dream car- a 2024 Honda Accord LX. Yes, you read that right, my dream car is specifically a 2024 Honda Accord LX. I've wanted that baby since I took my first steps and it wasn't even out yet! I really wanted to get it at an affordable enough price, so Julio brings in Ron, one of the senior employees to help me out. By senior, I don't mean old. He's quite the opposite, young BUT filled with experience that could possibly rival literal geriatric seniors that have worked 40+ years in dealerships. Within ten minutes, we closed the deal and I got my dream car. My entire life has led up to this moment. Ron and Julio were incredibly accommodating. They felt like brothers to me in the 5 hours I spent trying to get a new car. If I spent another hour there, I might've been invited to have dinner with their families, which I certainly would have considered because I haven't even had my first meal yet that day. I mention the Fast franchise because I realize that family wasn't mentioned earlier on because family wasn't even present in the first few movies. Rather, it was in a dealership in Mission Hills...it was in Galpin Honda all along. And it looks like it never left. Next time someone asks me which dealership I got my car from, I will tell them, "I don't have a dealership, I've got family." Galpin Honda earned a family member that day, and with my new Honda Accord, I intend to live my life a quarter mile at a time. The four stars is because one of the finance consultants was making hella passive aggressive comments to me about my trade-in. Like dude, the deal is done, move on. He was pretty funny, though. read more

Galpin Honda - "It doesn't matter what's under a hood, the only thing that matters is who's behind the wheel." - Car Dealers Near Me - Mission Hills, California

Very friendly, helpful, willing to adapt to the customer needs and expectations. Very efficient customer service.

Special recognition to Ilya Landon. I've being buying my vehicles from Galpin Mission Hills since 2014 and this time around was the smoothest process we've experienced. I decided it was time! I'm leasing a 2025 HONDA Hybrid CRV AWD SPORT! Salesperson Ilya made everything possible. Very knowledgeable individual. Always respectful and helpful. I appreciate Ilyan for being patient and never pressuring us. read more

Galpin Honda - Galpin Honda of Mission Hills - Car Dealers Near Me - Mission Hills, California

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I had the best experience buy my first new car at Galpin Honda, thank you Christian Baeza for all the help! He knew exactly what I was looking for, and was really helpful throughout the process. He answered all my questions and he made sure a left happy with my choice. I will definitely recommend asking for Christian. read more

Alexander made sure I got the car I wanted with a payment I could afford and gave me a really good deal on rate.

This place has no customer service and a tendency to rip the consumer off by misleading. I had nothing but issues with a 2025 Honda CRV Hybrid that I bought July 2024. I was under the impression that the car came with complimentary service for a year. Within the first six months and having about 1, 200 miles and other car issues I took it to have its first service. It was done. I am approaching my 1 year so I called service and spoke to Matt. I was told that I had already used the service for the year with the oil change that Galpin changed it with only 1,200 miles. The car now has about 2,200 miles. No service advisor bothered to tell me that it only comes with one oil change and that with 1,200 it was too soon. Galpin just wants to rip people off by not providing the right advice or timely customer service. This way the consumer has to pay thus ripping people off and not providing sound advice. On June 30 I requested that Matt relay a message to the Manager. On July 1, I called Matt again (after 24 hrs) and left another message since no manager has called me. I emailed the General Manager D. Godina on July 1. Late in the afternoon I forward that email to Mariza Gutierrez. I also left countless of messages to both and still waiting to hear from someone. I am a disable veteran and I told Galpin since the onset that I hardly drive the car other than doctors appointments and groceries. How long would it take to finally speak to someone with authority? Still waiting to hear from anyone at Galpin Honda. I will not remove this review since people need to know the truth and avoid this dealer. read more

TOP TIER SERVICE! This location is by far the best service I've ever received from any dealership. Everyone here is an absolute amazing person, and so helpful! They make me want to come back just to be here!!!! It's that great! :) Ilya, who helped me purchase my vehicle is so absolutely wonderful!!! He is attentive and is ALWAYS willing to help me no matter what the question is, he is there! That kind of service you cannot find anywhere else! Jose in the financing department is such a patient and understanding employee! Also very attentive and very kind to everyone! Everyone here is amazing! IM STILL NOT DONE!!! The sales woman at the counter named Melani, is SO incredibly sweet! Her attentiveness and patience is so warming! The baristas at the coffee bean, Andy and Dylan are so amazing! They always have a smile on their face and will make conversation with you and really make you feel welcomed! Not to mention their drinks are FANTASTIC!!! To end this review, I'd like to just say that the people who work here at Galpin Honda, in San Fernando are ABSOLUTELY AMAZING, the owner of this company is blessed to have such wonderful people working here. Everyone always seems so happy to be here and they really are "Happy Honda people" thank you for always being so kind to my family and making me feel part of this family! I will continue to recommend friends and family to come here, just before the experience they will receive! Thank you again! read more