Avoid working with Michele at all costs. I was making payments to go to Japan when all of a sudden my itinerary became "expired". I also had no access to confirmation of a room or flight. I reached out to her and did not get a response for MONTHS. I finally decided to stop making payments and cancel my trip because I felt like I was being scammed and I no longer trusted the travel agent. After more months of waiting I received partial travel credit and the rest of my refund was put in someone else's card. I still have not heard back from Michele about this oversight and still have not received my refund. Please please please avoid this company. read more

I have waited to write this review for two weeks since the return of my inconvenienced vacation in hopes that things would be addressed. Well, I'm writing this review so therefore, they have NOT! This travel agent was referred to our Class Reunion by a classmate. We had our 35th year class reunion in Cancun Mexico this year for Southside Comprehensive High School, now known as Maynard Jackson High. I paid for a swim up room and didn't get it. I contacted the Travel Agent Michele months before my trip to ask if she has me down for a swim up because I see on my confirmation an Ocean view. She confirmed that she has me down for a swim up. I am paying for a swim up and the difference between the swim up and the Ocean view are a couple of hundred dollars (keep this in mind). I continued making my payments for a swim up. A week before check in (June 12, 2025) Michele reached out and asked all of us (about 16 of us) to check-in online 7 days prior to our trip. I went out there about 5 days prior to the trip and again, I saw that they did not have me down for a swim up!!!!! I reached out to Michele Espeut, CEO and no answer. The night before our 7:20am flight, I reached out again and she answered and said she has been working on it. She didn't let me know or informed me of anything before that. Keep in mind, the only time I would receive a answer from Michele would be after I had contacted my classmate (go figure) Come to find out, she was out of the country on her birthday trip. There was no "out of office" email, message or anything to let me know that there would be a delay so regardless of what the Agent is/was doing, I am under the impression that I am being ignored. From June 5, 2025 @10:18 pm until June 11, 2025 @ 9:02 pm NO RESPONSE! June 11, 2025 @9:03 pm I finally got a text saying that she had been working on it and we would have a $400 credit at the RIU Hotel and she was on the phone with Delta for a refund for the difference. My hubby and I wasn't told that the $400 credit would be on the next RIU trip until I reached out to her while in Mexico inquiring why I nor the Hotel can't see it on our file. As of today, July 1, 2025 and since we have returned as of June 15, 2025, I have sent 6 emails inquiring about our refund and the only response I have received from Michele is "Ocean View or Ocean Front because the hotel had your reservation as a Ocean Front". I will never ever, ever, ever book a trip with Global 9 Travels w/ Michele Espeut. The fact that we paid on time and was expecting a great experience and yet we spend most of our first day at the Lobby trying to get a room. Also, we had keep up with what the hotel has us reserved under and the inconvenience we had to endure, it was unacceptable!! If the agent is on a trip, away from the office, common courtesy would be to make absolutely certain that your upcoming trip details are taken care and that make sure that their clients know that you will not be available instead of ignoring the hell out of them! #lessonlearned read more

This service is great. Agent is aways available to help with any question or booking needs. I refer Global 9 to all of my friends.. read more

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Like a previous reviewer we too waited a few weeks before writing this review in hopes that Michele would reach out to us with a genuine interest in learning about our experience. If she was open to listening to the experience then she could have learned from it so no one else has to endure what we endured. To date, she has shown no interest in having a conversation which is why we are writing this review. We relied on our travel agent's knowledge of the travel industry in Europe when planning our trip. Michele, our travel agent, left our safety in the hands of a tour company she contracted with in Italy. In one instance, she failed to inspect the train documents to ensure that we were traveling on the high speed train to and from Florence. We traveled 1.5 hours to Florence on the high speed train but on the return leg we traveled 4.5 hours!!! Because Michele did not do her due diligence our safety was in jeopardy on the return trip. We were dropped off at the train station which was located in an unpopulated desolate area with abandoned business on one side and train tracks on the other. Michele instructed us to arrive 2 hours before departure. Little did we know we would be in a deserted area with no access to seating, water, restroom facilities or train station employees. The only place we saw where we could get some refuge was as a tiny cafe outside the subway entrance to the train station. There we were baited into responding to uncomfortable comments and questions about black on white crime in the US by an employee, Thomas. Upon request I was told there was no restroom I could use and that we would have to walk 5 minutes up the street. Because of the section of town, I asked Thomas if it was safe, he looked at his watch and said if we go now. After 2 hours we were finally able to board the train. When the porter came around to check our ticket he asked why we were on the intercontinental train and not the high speed train. That was our first indication that the ball had been dropped. During the long train ride it became apparent that we were being targeted by three youths and we came up with a plan to protect ourselves. While on the train we texted Michele, in real time, about what we were dealing with for almost 4 hours. She was unaware that we were not on the high speed train which is our point. She should have known since she made the arrangements. This description of our experience is so important for Michele to understand so that the safety of her clients are never in jeopardy. read more

Global 9 Travels is the only agency I will use for my travel needs. Michele is AMAZING! All you have to do is name the destination and give her dates. Every detail is taken care of - all I have to do is pack. She is very professional and is always available to assist, even when she is herself vacationing. If you are looking for a travel agent that has you in mind look no further than Global 9 Travels! read more

Michele was an awesome travel agent! Great eye for detail! She arranged all of our excursions and transportation arrangements. Made this traveling experience effortless and stress free! I would definitely recommend her to every and anyone looking to travel, either within the US or out of the country. read more

I couldn't be more pleased! Everything was done inside of the budget I asked for & I also got a list of activities to do while on my trip. Global 9 was there every step through the trip; Uber, places to eat, finding another flight and even able to change my room if I wanted to. I can say I find the best Travel Agent yet! Can't wait to book again! read more

Very satisfied with Global 9 Travels.. All I had to say was my destination & dates & boom, MAGIC!! Everything from ticket pricing to excursions to places to stay was provided.. Every single detail of Covid tests also.. Every single thing, all around the board was provided.. Very professional & I will be a client of Global 9 Travels from here on out.. read more

This travel agency Rocks! They have live representatives that are fun and live to travel! Best travel advice ever All my business associates love this agency! Great job! Perfect Day From Perfect Works LLC read more