This store is small, but packed with lots of merchandise. Am sure there's something for all pets, but good luck in finding it. Luckily the store is small, so it won't take long meandering up and down each aisles. Customer service is very lacking in this store and never once was I offered any help while I was browsing (and I've been to this store a handful of times). Two cashiers working on Saturday morning and I was in and out of the store without anyone acknowledging me. And the store wasn't busy on this particular Saturday morning, two customers at cash and one roaming around in the store. I usually drop in on Saturdays after my workout since I'm in Liberty Village, but I definitely prefer going to my local pet store in my neighbourhood because they always welcome me in the store even after it's been a long time since my last visit. Why can't staff just smile or say hello upon customers entering? The checkout is right at the entrance so it's definitely easy to do, isn't it? read more

Global Pet Foods - Pet Stores Near Me - Toronto, Ontario

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I am grateful for the help and compassion I received when I made a special trip to this global pet foods in liberty village. I was searching for an item to help my cat who was at the end of his life. I found it here. Amanda was very kind to me, read more

If I could leave NO STARS, I would. Absolutely horrible customer service, which is a shame because it's really the only pet store in Liberty Village. I bought a pet bed for my dog. They had a pretty terrible selection, and an elderly female employee was helping me search through their messy pile to find something suitable for my dog. I expressed concern at the time of purchase saying that it's not what my dog was used to and that I hoped she would like it. Well- it turns out she didn't like it... I tried coaxing her in with treats and she just wouldn't even step foot in the bed. I returned to Global Pet Foods the next day, less than 24 hours later, and spoke to the SAME elderly female employee about returning the bed. This employee was extremely rude and condescending and told me that returns were not allowed on pet beds. I reminded her that I was just in last night, and that I purchased the bed from her, and that surely she remembered my hesitation in buying the bed in the first place. She wouldn't budge, simply jabbing her finger at the receipt and saying no returns. I expressed that I wish she would have told me that when I was debating whether or not to purchase the bed in he first place. She said "it smells doggy"- which is just an outright lie, but even if it DID... Duh, this is a pet store! Everything smells doggy! I told her I had the bed less than 24 hours and that my dog never stepped foot in it. And at this she basically just scoffed in my face. My patience was wearing thin so rather than explode at her for being so ignorant, I gave her the dog bed back and said that she could consider it a donation. A return policy is one thing, but treating your customers like criminals is another. This branch of Global Pet Foods obviously had NO interest in creating loyal customers. I will never shop in this store again. read more

People are great - I can't walk by without my dog making me go in. They don't carry the dog food I feed my dog but they order it in for me

Staff is always sweet and helpful! Love the in-store cat :) They always greet me when I walk in and ask if I need any help and leave me alone if I decline. Have gotten stuff for my fish, cat and hamsters before :) read more

Probably the biggest pet store in the 'hood it is well stocked with lots of varieties of cat and dog food, including a freezer full of raw food. A good selection of treats and a smaller selection of dog toys, bowls, collars. The customer service is spotty- I was once told that a manager would call me regarding a product I was interested in ordering.....alas no phone call. Also, they lose a star for convincing me that the blue flowered life jacket was the 'boy version'. It looked, as it probably sounds, ridiculous. I would go in if I was in the neighbourhood but generally I prefer to shop at Timmies, pet pod, and Helmutts. read more

I recently had a bad experience with an employee here. I used to live by another Global Pet location and asked about transferring over my account (if you buy a certain number of bags of food you get a free bag). Annoyingly, the systems aren't linked up. He said that I should take the receipt for the bag I was buying that day back to my previous location or that I should call them. I asked if he could just call them since I would probably lose track of the receipt. His response was "it is easier if you just call them yourself". Easier for who? So lazy and unhelpful. read more

I live in Liberty Village and go into this store often. This Global Pet Foods promotes animal cruelty. They keep Betta fish in jars, with the lids screwed on, and a tiny hole for them to barely gasp for air. I came in last week to see how often they change their water, and the following week it was murky and cloudy which means their water was filthy. Those fish are getting burned to death by their own waste. They're water should be changed DAILY, or don't keep them at all since no one wants to buy a miserable looking fish. When will pet stores get it? These are tropical fish that need heathers and SPACE. They should be educating the public, not making it more of an ignorant place. If I could give no stars to this pet store, I would. Don't support this business, they need to learn. read more

Friendly and knowledgeable staff but prices generally higher than helmutts... Beef neck bones are 6.99 vs 4.95, for instance.

I am very happy to have such a great pet store within walking distance of my home. The staff are always friendly and helpful and they have a great selection of dog food and toys. read more

They have a good selection of treats and foods that help with my dog's skin issues. Prices are not too expensive. Staff are very knowledgeable but not always helpful. read more

Absolutely love this store! The staff is amazing, knowledgeable and Bella (our pug) loves visiting. We've switched her diet a few times due to allergies and we have been going here since she was a puppy because of their large selection of great quality food, bulk bully bones and raw hide chew bones, knuckles etc..... read more

Staff was friendly and quite helpful! Quite expensive for same products found at alternate stores for much less. staff was knowledgeable and helped when looking for products. good price on a doggy play-pen - similar to pricing I found on Kijiji for used one. Overall good place to shop if in need of convenience. 4 stars definitely for the staff :) read more

Great store with free parking. Yes its small but the selection of products is outstanding and yes they will place custom orders for you. Always found them to be very friendly and helpful. It can get a little confusing on the weekends when the regular staff isnt in but overall this is my go to place now. read more

I normally buy my pet supplies at Pet Value at King and Dufferin, but I was given a Global Pet Foods gift card so I tried the near-by Liberty Village location. Big mistake! The staff had very little product knowledge, and when it came time to check-out - not a single employee knew how to process a gift card - I couldn't buy anything. Unbelievable, especially considering they have a display at the cash register selling these very gift cards. I'll stick with Pet Valu. read more

This is my go-to pet store. The staff are knowledgable and friendly, they always have the foods I need in stock and have given me great advice (that have saved me thousands in vet bills) when it comes to the health issues that my pets suffer from. Highly recommend this store for anyone with pets. read more

Love this location - despite being a smaller store they carry a fairly large variety of foods and treats for your pets. The staff have always been friendly and helpful when I've had a question or special request to order in to store (YES they order in products that they don't have in stock as long as their supplier carries it). Prices are in line with other stores in Toronto. read more

This store really feels like a small town pet store, friendly staff and they aren't pushy at all about selling. As a bonus carry all of the raw and high end foods that my dog likes. Every time I come in with my dog they always give him a little treat. I'd give it 5 stars but sometimes the place is a little cluttered. read more

Customer service is regularly awful. It's worth a longer trip to go elsewhere. They often don't answer the phone, and when they do, can't bother to check what they have in stock. Although this is one of the closest pet stores to my house, I avoid it whenever possible. (Plus, their prices are more expensive than anywhere else I shop! I would rate them less if I could...) read more