So sad that it had to come to this... Everything started out great. Millie did a wonderful job with pricing and scheduling, and Willy was helpful in getting my awning built quickly. However, this review has been two years in the making--and I think it's important for anyone considering this company to think carefully before hiring. The good: They built the awning quickly and at a fair price. The bad: The quality of work was subpar. Within the first few months, my awning leaked. I called immediately, and although I was told someone would come, no one ever showed up. I called again when I realized the awning hadn't been properly sealed, which caused two of my lights to short out, followed by the fan I had purchased specifically for the awning. For the past two years, I've called, left voicemails, and texted multiple times. Despite promises, they never returned to fix their mistakes. In the end, I had to hire an electrician to replace the lights and another company to reseal everything. That company did an excellent job. I gave this company every chance to make things right, but they failed to follow through. What began as a great experience turned into a huge disappointment. read more

0/10 DO NOT USE/RECOMMEND This "company" is not company at all. The sales agent Millie shows up for estimate and is very personable but once you sign with them she washes her hands of any issues you may have and directs you to the owner Willy. Willy never answers any phone calls or texts and that was even after we signed, the work was completed in 6 days with many hiccups and headaches (I was already regretting using them as we were starting). Communication is poor to say the least. The workers work maybe 4-5 hours regardless of what time they show up and leave by 4-5 pm. They would constantly bring the wrong materials and do not take care of your property. Cigarettes, debris everywhere and you have to supply them with water bottles every day. They also don't ask how you want things to look and just do whatever they want. I had to hover and watch everything they did to make sure my home was not destroyed. The Patio has only been installed for 4 weeks and is leaking when it rains and now of course that he's been paid Willy will not answer calls or texts. Clearly not standing by the work they do and at this point no warranty I would assume since no one returns my calls. Once installed if you get that far you're on your own to deal with any issues. Please do not use this company, spare yourself the head aches, stress and your hard earned money to a reputable business that will stand by their work and answer your calls. read more

Amazing service , quality installation. The cost was comparable to other vendors, but we could see from the initial meeting that they would provide the best installation and customer service. We did not want a flight by night company and Global has been in business 10 plus years. read more

Global Service & Installation - a patio with a pergol roof - Roofing Near Me - Miami, Florida

Sad to say I wish I had a better review cause Iv seen his work but this guy came by took measurements three weeks ago and NEVER REPLIES TO MESSAGES TEXT OR CALLS. He is the worst at communication and everyone who has used him in my community that I know ALL say the same thing. After him saying I'll get back to you in two days I was patient on day 5 and said ok he's busy but second week, third week I had enough. I want to do the work and need someone serious. I don't know how his company is holding up with this type of communication. I fear getting anything done by him if this is his communication style. read more

We do not recommend Global Service Purgula,they are horrible.They had pretty good reviews,but I'm not sure if I believe in reviews anymore Millie is their sales girl and we loved her. She was wonderful. She could've sold us anything.. They took so long to do the job and I understand there was a lot of rain and then there was no communication with Willie the owner that's who you communicate with their business number goes straight to him and he doesn't return your calls,always out of the country.Workers would show up with no notice they would make a mess water bottles even floating in our pool and juice glass bottles food bags all over..They left huge holes for the columns open for days with no boards covering them.I have two dogs that I was scared that they were gonna fall in them.Many messages asking when they where coming back.. My husband looks out one of our windows from the second floor and notices that they didn't install the fans inside the panels which there's 3 to 4 inches of foam that they're able to install the fans box's,my electrician came out and opened it up and said there was plenty enough room inside now we look outside our windows and we have these fan plates that are covered with 3M goop all over the top of the Pergola,they will never hold up with the sun and eventually look worse and we will need to replace our fans and recessed lights often..One of our columns has something on it that will not come off looks like a sticker was on it,I've tried everything alcohol,goof off and Willie has not returned my calls. This would never be passed by the city.Thats why they came after they received their approval and then did the electric. Now,I know why they waited on the electrical part of the job. My electrician told me he can wire them correctly and put them inside the panels..The 2 panels are ruined by the holes that they made.I told Willie we would do the electrical work ourselves just please replace two of the panels and damaged column,we will deal with all the other up lighting patches that are on top of it.No phone call back.I have a neighbor that has a purgula and his fans and lights electric inside in between the panels.I texted Willie and begged him to please just replace the 2 panels and we can deal with all the other recessed light sloppy 3M job they did.He said it cannot be done and it can. We are very unhappy with this company and definitely do not recommend.. read more

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We had Global Service & Installation remove and replace our aluminum screened in patio enclosure. We had a few hiccups along the way (our fault, not theirs). We are absolutely in love with our patio. They are reliable, polite, and professional. Any issue we had, they promptly respond and correct. 5 stars UPDATE: I have been calling since July 26th to come out and fix a part of the screen and the roof part which is still leaking in one area. Our calls are hardly answered. Last call answered was Oct 11 where Willy said they would come out and I am still waiting... Initially everything was great. Not sure what happened UPDATE 2: on 11/16/18 I received a text from Willy he was going to send the guys over and the screen was fixed. Not sure about the leaking roof area as I wasn't home, but the screen was fixed. read more

Good luck trying to get these people to follow up, or even call you back. I don't know why he even has a phone. Could save himself that expense. read more

Highly recommend it. Professional and good service. They completed our pergola in just two days!!

This company did a pergola without permits in Palmetto Bay. Tried to reach out to them to see if they can help us bring it to compliance. Willy scheduled 2 appointments and never showed up. He doesn't respond to calls. Save your time and money and go elsewhere. read more

Installation went well but then we had a leak and we cannot get them come back to repair the leak. The leak has gotten worse and we are extremely frustrated. Do not hire them as if you have any issues, its impossible to get a hold of them to come back and fix it. read more

The material is good And the employees were very respectful. The designed was also to my liking but for the last 7 months to a year I've been trying to speak to the owner Willy. I called several times a day and sent out various texts about the roof leaking. At times he will answer but always say he's sending someone over to check and fix the roof from leaking. I've yet to see anyone Abd not even a call back. This company is not reliable when it comes to repairs and follow up. The roof leaks so much that water comes under the enclosure and mostly from the top of the roof. It's a disaster and nothing but an headache. I do not recommend that this company be used. read more

My next door neighbor had a covered patio installed by Global Service and Installation and it was so beautiful and perfectly done in every detail, that I decided to call the owner, Mr. Guillermo Lemus. Based on the very reasonable and affordable price, I decided to install an insulated covered porch with the latest LED lights and ceiling fan. His workers are very courteous, professional but above all, the work in impeccable and all done in one day. We are so happy and our patio looks beautiful!!! I highly recommend them without any hesitation. read more