Nice, found what I needed, helpful staff. Overall exactly what I wanted to happen. Everything was…read moreeasy to get to

A really awesome store. They could quite possible have any cool thing you've been looking for…read more The bald guy could use a lesson in customer service and sales. Kind of turned me off of putting my hard earned money to a place that isn't willing to put value in doing well for a customer. Be interested, be helpful, be excited about selling your product. I'm sure someone else would.

Came here on a Tuesday afternoon on the hunt for new shoes for my son for school. They were pretty…read morebusy. In fact, as we walked inside towards the back, my son got upset because he saw that the line was super long. After a verbal battle and 30 minutes of searching we took our shoes upfront to purchase and the line went down considerably. We did ask for help when we couldn't find a size we needed and one of the employees were super kind and helpful. The young man at the counter was super helpful trying to get me signed up for rewards to save myself 15% but it didn't work. No worries. Their prices were very reasonable.

What a nice store. They have clothing along with a pretty good selection of shoes. They have a big…read moreselection of clearance but I did not think the prices were very good for an outlet. The other thing is there is no bathroom. We got stuck in there during a really bad thunder and lightening storm and my niece had to use the restroom so we had to get soaking wet to leave to use a restroom. They are busy busy busy. I never got much interaction with the staff because they are super busy. I love dropping in just to see if I can find something I like.

Fishing license FRESH / SALT. Poles , bait, tackle, string,…read morelures, I could write all day. The gentleman who work here are knowledgeable in all and if don't know the answer will try to find for you. I have been coming here with my Dad, Uncle, Grandfather and husband for over 30 years. I recommend to everyone with a boat or without. Just fishing....Come on. They have everything you will need. Plenty of parking. Easy location and right out to so many fishing spots in area. Thank you for outstanding service over all the years. I hope you are always here!!!!

This is a veritable fairyland for fishermen, boaters and such assorted interests. It also has…read moreclothing in the north section of the large store that was a Be-Lo Supermarket when I first moved to Virginia Beach decades ago. The spacious counter is conveniently located in the center of the store. It's staffed with a plentiful number of knowledgeable employees who are both friendly & helpful. Our quest for the day was for a Norfolk City Permit for my sister's new kayak. Although the Lake Smith/Lake Lawson Natural Area is in & maintained by Virginia Beach, the waterway winding through it is owned by Norfolk & requires a permit. It's far more convenient than applying for one on line & having to wait for the stickers to come. The second purchase was to buy a new CG approved life jacket since my friend in CG reserves told me they were monitoring kayakers after recent accidents. Her previous use of my life jackets from the boat I sold was to use them as back rests. No can do anymore!! They had a supply but none that fit my sister. So we left with only the City of Norfolk boat (kayak) license & sticker. It's a convenient & a valuable resource for us to be able to obtain the permit quickly and close. The same can also be said for fishermen & those who frequent the nearby waterways, inlets & the Chesapeake Bay.

My husband and I bought some shoes for our son for Christmas back in Aug. We finally got them out…read moreof the bag and noticed they were two different sizes. I called and they said they would exchange them right away! I brought them in today and everyone was so friendly and helped right away! No problems at all with exchanging one of them for the right size either. Bought some other things while I was there and overall great experience! Will be back in.

This store has the most amazing retail staff! I went in without my daughter at first and worked…read morewith an employee to find her a pair of shoes. She was wonderful and I'm kicking myself for not getting her name. When I got home the shoes ended up not fitting. My daughter LOVED them as they were such a perfectly bright color for her. I called and they were able to put the next size up on hold for us. We showed up the next day and we ended up working with Hannah. I have to say, I showed up with my 3 kids hoping it'd be a quick in and out. Unfortunately the next size up was still too small. My daughter also has one foot larger than the other and we're trying to figure out big kid sizing or women's sizing... shoe fit, etc. Hannah spent about an HOUR with us trying to figure out the best shoe in style and fit for my daughter. My daughter also talks incessantly and I have 2 young boys. It was not an easy task but she helped us so cheerfully the entire time. I learned so much from talking with her about shoes and sizing. They also called the Williamsburg store for us to see if they had her size since my daughter was SO IN LOVE with these shoes. I was willing to drive since finding a good shoe in her size and preferences has been complicated. If it wasn't for her, I would not have been able to make it out of the store with shoes AND my sanity intact. I am so very grateful! Another gentleman processed our return/exchange and he was also wonderful! I missed his name but it's clear that this store hires well. I can only hope that their staff are so wonderful because they're also well cared for.

This was a nice REI. They had lots of items to choose from. Great service by the staff in the floor…read morewhen I was looking for a certain size jacket. They've also got one of the best value-priced sections I've seen with all types of discounted return and lightly used items for sale.

I'm gonna hold on a full 5 stars after many recent experiences over Christmas…read more Products = 5 stars Service = 5 stars Inventory = 5 stars Return policy = 5 stars REI Membership = 5 stars I always recommend REI.

There is a large variety of sports clothing and gear. The service was ok for an outlet store the…read morecouple of staff member we ran into seem genuinely willing to help. The prices as ok in some cases there other items similar to the parent store. Will continue to check it out.

Still a thrill to find the best deals for name brand sporting equipment and clothing.read more

Great customer service upon walking in the door…read more Staff engaged me for my needs and explained promotions going on now. Also a secret shopper hack to save more through their app. You designate items as "wish list" to receive additional savings. I was looking a their skate shop in the back for a possible gift. They also service skate boards and alike in their back room. Good experience and I would return.

Top notch customer service and great selection of products!…read moreGo to spot in the area. Highly recommend!

Well they moved. Reduced there in store stock by over 75% and the place is not that easy to locate…read morefrom the road. They've moved into a previously bank building and it still looks like one. I mean You can't even see the sign from the road. Luckily a kind lady who waited on me Gabe some really good directions to get there. Was looking for some sew-on Lieutenant patches, something they previously had in stock but now they don't. Can order them online but I needed them right away. So I left without. The store is small, a decent stock but nothing really spectacular. The prices are decent and the customer service is great. With that being said I would suggest shopping elsewhere if you are not in the area. I drove a great distance for some patches but they didn't have them. Happy Yelping.

I've been to this Norfolk Prime Outlet location a few times now and have usually been able to find…read morewhat I'm looking for here. This is a large-sized store at the end of the outlets (so you can park closer and walk right in if this is your specific need) with a well-stocked store of both men's and women's items. I've purchased SPF hiking shirts and clothing here as well as winter jackets, coasts, and fleece at great prices. They now have a rewards program you can join and earn points towards $ off.

I'm a super big fan of the brand and have a ton of Columbia in my closet. When a new outlet was…read moreannounced I was excited and went there the week after they opened. I followed that by several other visits, but no purchases until my third visit. I also had a return that was smooth. Same great stuff I usually buy online, but customer service lacks. The location in the Norfolk Premium Outlets is a great one just off I64 and North Hampton on the Norfolk/Virginia Beach line. Same great name as online and your able to try it on which is a big plus. I love them enough to go back again and will hope this time that someone acknowledges me after being in the store with virtually no customers after 20 minutes and needing help in shoes.