Mady is truly the best help you can ask for. The process was simple and quick and I received my…read morepassport in 6 days. 100% recommend! Thank you!!!

Thank you Mady for going above and beyond to expedite my passport renewal! Thanks to her quick…read moreaction, I was able to get everything in time for my trip. Mady truly saved the day, and I'm so grateful for her dedication and prompt response. I couldn't have made this journey without her--thank you so much, Mady!

We paid this company $504 on February 4 for 9-day expedited passport service…read more After several follow-ups and conflicting updates, we contacted the passport agency directly and were told the application was not received until February 23. Because the application was not submitted when expected, my husband had to buy a same-day flight to Atlanta, pay for a hotel, and incur additional transportation costs to obtain emergency passport processing. While the company refunded the expedited service fee, they declined responsibility for the expenses caused by the delay and communication from management was minimal. Would not recommend.

gustavo perez leon had a very rude attitude towards myself and my mother. He refused to retake my…read morepicture, although I asked nicely and was a very short and cold with us the whole time do not come to him as he is very miserable and doesn't care about his job he's also very slow.

***AVOID USING THIS COMPANY AT ALL COSTS. "CONCIERGE" PROMISES NOT MET AND NO FULL REFUND. IT WILL…read moreBE CHEAPER AND FASTER FOR YOU TO JUST GO TO THE CONSULATE YOURSELF.*** This was my first time using Travel Visa Pro. I decided to give it a shot because I had a last minute business trip come up that required me getting my China visa. I had about 30 days to do it. When I put in my application, and paid extra for the "concierge services," my agent John Sisson told me I could expect around a 2 week turn around. He also gave me a list of documents to submit, which I did. I should also note, HE insisted I sent my expired Taiwanese passport, which I (and even the resolutions manager, Ruta, who admitted it to me over the phone) believed messed up my entire application. After the 2nd week mark, I started getting multiple strange requests for more and more documentation. This included a "statement" for 1) a "travel" document 2) "name change," which I've never had... 3) AND THEN, John came back and said they also wanted my birth certificate AND copies of both my parents' passports. This was ludicrous - all my Taiwanese American friends, along with my Taiwanese dad who has done visas for my family - never encountered this. They were all stunned that this was happening. The core problem is that I'm estranged from my biological mom's side of the family. I've also never had a birth certificate since I've kept a US passport all my life for I-9 employment, travel, identity verification, etc., and never had the need a birth cert. Never mind that it would be IMPOSSIBLE for me to get a copy of my biological mom's passport (assuming she even has one, or is still alive), I came to find after placing an order for a birth cert with California that it could take up to 14 weeks or more to receive. Since I couldn't afford to wait 14 weeks, I told Lester Sisson my situation. His response was basically, "Well, too bad, that's what the consulate wants." Then I told him and John I needed a refund since their service caused me to cancel my trip. After having to follow up a few times, they put me in contact with Ruta Stankus, the resolutions manager. I discussed everything with Ruta, and how upset I was about this whole situation. And that's where she told ME that she agreed we never should have sent the consulate my expired Taiwanese passport. She (and Lester, in writing) also said that recently, Travel Visa Pro has had lots of issues recently with getting dual Taiwanese-American citizens their China visas. She told me over the phone that she would get my passports back, along with a full refund. I did get my passports back, but they refunded me "the consulate fee" and "10% of the service fee." I asked them for a full refund, but Ruta basically blamed it on me and said YOU withdrew your application, so basically it's your fault. Needless to say, I am REALLY upset. I paid for "concierge" services and because of THEIR delays and incompetence, I had to cancel an overseas business trip. My bigger concern is, if Lester and Ruta are telling me they're seeing China visa delays with dual citizens "all the time," THEN WHY WAS I NOT WARNED BEFOREHAND THAT IT COULD TAKE LONGER THAN 2 WEEKS? It's as if they were surprised that it did, and then when it did, and I subsequently had to cancel my trip, and then withdrew my application, they blamed it on me for not just waiting another 14 weeks to maybe hopefully get my birth certificate. Who knows if I would have gotten random mysterious requests for more documentation and that a birth certificate, 14 weeks from now, would even settle it? So, I've wasted one month, had to cancel/rearrange a bunch of my business plans, and pay for the agency's dishonesty/incompetence with the turn around time. They also stopped responding to my emails asking for a refund. DO NOT USE AT ALL COSTS. THEY WOULD RATHER STEAL YOUR $400 THAN PAY FOR THEIR OWN FAILED SERVICE. I only used them to save myself a trip from having to fly to the consulate myself, but now it would have been faster and cheaper to have just done it myself.

I was very nervous about using a third-party service to get my Visa, but I also couldn't afford to…read morego spend four days in Washington, DC. Every step of the process, Travel Visa Pro was thorough and communicated so well. It was amazing, and their pricing is also fair and far less than some other services. I'll totally use them again.

Horrible customer service, it was a terrible experience to deal with this office. They were rude…read moreand unhelpful in answering any of my questions or even doing something as simple as providing an order tracking number. Do not recommend at all.

Called and Raven explained the process. I made an appt. for 2:30. I went in early, and they took me…read moreimmediately. Everything was exactly as explained. I worked with Silana, and she was very nice and knowledgeable. Great experience.

Second time visiting today, and still waiting for a person to help me just pick up some gosh darn…read moremail box keys. Been waiting over 15 minutes so far, with a line out the door while only one lady is taking customers. When I first arrived the second time, they had four people manning the front. Magically they've all disappeared to the back. Chaotic and extremely curt service. I don't expect perfection but there are loads of improvements needed in training and hiring more personnel for this high traffic post office. I'm sure it's not the employees fault since they're just government workers but I would recommend going to another post office if you can (e colonial one had been fairly efficient and far less busy).

This place is N.A.S.T.Y. The USPS raises rates almost EVERY YEAR and they can't afford to spruce…read morethis place up once every 20 years?!?! This place looks like not a single thing has been done since the year 1962. Peeling paint, filthy walls, gross, outdated flooring you name it! Just nasty. Third world counties can do better. Shame on the United States Postal Service!!!!

Reasonable rates and very accommodating! Easy to schedule even with short notice - and the driver…read morewas knowledgeable, professional, and super nice!

Do NOT do business with this company. They convinced us to go on a time share promotion, with a…read morepromise that we'd get our $250.00 deposit back after we listened to their 2.5 hour time share presentation. We attended the presentation, but instead of simply refunding our credit card, they set us up with this confusing "My Vault " credit card application and one month later we've yet to see our funds-despite numerous calls to Holiday Inn Club vacation corporate and My Vault (they are incompetent as well). We were transferred around and around, given non working phone numbers. They promised that they would resolve our issue and return our call.... No follow up. If this is the way they handle a simple transaction, how could you trust them to manage an ongoing time share for you?

Holiday inn Club Vacations took over my old home resort in Tahoe Dev 2019. They did very well rep:…read morepandemic safety measures. . That was the end ofthings going good. Every single promise they have ever made, they have broken. Would've given them a minus 10 stars if I could.. I had 3 timeshare weeks and in am getting rid of 2, thanks to them. Just when I thought they couldn't get any any ores as far as paperwork and accounting goes, they took a straight nosedive down to complete incompetence. Was told last year that 3 months is not enough time for me to relinquish my weeks. I gave them 5 full months in 2025 and they still haven't taken it off the books, but they damn sure it took my $3,000 to relinquish the time, and had nerve enough to send me a bill for next year's maintenance fees!!! After I'd been told repeatedly that wouldn't happen! The last lady I spoke to in the accounting department told me to disregard the bill verbally. I've got emails saying the same thing in writing. Have zero faith that this won't go to collections. If you want to buy a timeshare, know that I thoroughly enjoyed mine until Holiday inn took it over. If you want bang for your buck, instead of nightmares, you've been warned. Do not buy a timeshare from Holiday inn Club Vacations! BRW, I told the lady this was her last chance to keep me from going on social media and telling the world exactly how they do business. She told me to be patient again.