My husband and I have been cruising since the 1970s. We have dealt with dozens of agents throughout…read morethe years while sailing over 100 cruises. By far, the best Cruise Consultant we ever worked with is Natalia Chitorog from Cruise Vacation Outlet [800-797-4635 Ext. 140; 407-275-2244 Ext. 140; or Natalia@CruiseVacationOutlet.com]. Before we book a cruise, we research prices, perks, and we know the cabin we want. This makes our bookings easy for agents to handle. However, what makes an agent "stand out" is when there is a change in plans. For example, if our son has time off and wants to join us, or when we see a special deal offered on an upgraded cabin. In these situations, we can always count on Natalia to immediately contact the cruise line, get back to us promptly, and change our bookings accordingly. Natalia has superb customer service skills, knows her stuff, and how to get things done. We continue to recommend Natalia to many passengers during our cruises. She is a "one-in-a-million Cruise Consultant and certainly the "go-to" agent for us.......Every time. Thank you, Natalia!!! If we could give you 10 STARS we would! Betty and Angelo from New Canaan, CT

Carlos was very helpful and friendly during the booking process, but unfortunately the customer…read moreservice after that was disappointing. Once I had questions or concerns, it became very difficult to get a response, and I had to follow up multiple times just to receive an answer. I was also promised onboard dining as part of my booking, but when I boarded the ship, the dining credit was not there. When I asked to speak with a manager to resolve the issue, the experience became even worse. The manager was extremely rude, dismissive, and unprofessional instead of trying to help. Based on my experience, I cannot recommend this travel agency. Good customer service shouldn't end once the booking is complete.

I have used many travel agencies throughout the years, and they have done a good job, but the best…read morehas been Robin . She is so on top of things and goes out of her way to make it a pleasant dealing. So thorough and patient with the people she is working with. We have booked a cruise this October and I'm not worrying about a thing. Thank you Robin PS i will always use her

I needed to book a cruise for my family that included three rooms and lots of excursions. Having…read morenot booked a cruise in 20 years, I needed a lot of assistance in figuring out which cruise to take and what excursions to book. Robin and Kevin were super helpful in answering questions and tracking down additional information. I'll definitely book through them again.

Scammers. Some how got my fiancées information from a bridal expo she recently attended and called…read moreher up and did the exact same thing as the previous review stated. When she asked for our card number to pay $143 each I told her why would I just give you a credit card number over the phone when you can't prove who you are. She refused to send an email and said she will pass the offer to someone else. Avoid these shady people.

Scammers. Lady read from a script and repeated the same things 6x. Demanded payment over the phone…read moreafter 15 minutes for our "free cruise". Refused to send an email to us or give us a moment to google them. After refusing to give her my debit card number, she was all salty and was like, "FINE- I'll just extend this offer to someone else!" Offer? I thought that we were WINNERS?! She was very awkward. Demanded that my partner be on the phone and made me reschedule to another day and time to do so, but then later said that the offer could be transferred to anyone. It was all very sus. I'll stay on land, thank you very much!

I am the ultimate planner and took a chance with delegating this trip to MY VIP TOUR.. and I am so…read moregrateful I did. Our group of 8 included 4 children under 5 and 2 pregnant women. Danielle was great from the start navigating my particulars and getting all of our reservations booked.. including lunch at Cinderella's castle! Then, she passed us on to our guide Christina. From the moment we met Christina (30 minutes late), I am sure she knew she had her work cut out for her.. corralling all 8 of us and keeping us moving forward with all sorts of requests that can setback the day. Before if get into the particulars.. I never had to pull up my phone to check wait times or choose a restaurant.. I was truly able to enjoy my time with my family. And more importantly, it took the pressure of me having to manage everyone.. which can easily lead to tension. The Magic Kingdom and Animal Kingdom highlights - we rarely, if ever waited in a line. She knew all the secrets to navigate us around the long wait times (especially challenge since there are no fast passes at Disney. When the kids blew up because they wanted balloons, she put us on Jungle Cruise sprinted across the park and tracked down the exact balloons they wanted.. and met us at the exit with balloons for them. When the group needed coffee, she did the same thing with Starbucks.. when I saw the Starbucks lines.. that could easily derail the day. Universal Studios - I was hesitant to get a VIP guide for Universal, but I'm so thankful we did. Even the fast pass lines were long.. and we NEVER waited in a line. We rode Hagrids and the Forbidden Journey rides back to back in 20 minutes.. no wait on either. Hagrids was a 2 hour wait and Forbidden Journey was 70 minutes at the time! She got the whole group right on the Hogwarts train.. 2 of which did not have fast passes. She watched the kids while all the adults went on a ride and got us queued up for the next one.. By the end of the trip we all trusted her like family and are trying to figure out how we can take her on every trip with us! Do yourself a favor and book Christina and MY VIP TOUR. It will enhance the experience, allow you to have more fun AND save your marriage!!

This is the only way to do Disney's parks!…read more My son and I travelled to Orlando for his 10th birthday. Our tour guide, Cori, knew every detail on avoiding lines-we never waited more than 10 minutes. She was high energy and did a great job of getting us to 3 Disney Parks in 1 day. We were able to enjoy the parks without trying to navigate and make plans to get the most out of our park experience. All we had to do was show up and have fun. We rode Avatar twice and the lines were insane but not for us. I highly recommend My VIP Tour for your Orlando theme park trips.

Do not fall for selling tricks. We were told so many things that just were not true. Although we…read moreasked a lot of questions, they weren't answered fully to our first stay and they dont tell you exactly what youre signing up for. We ended up overpaying WAY too much had we just booked ourselves. Our agent was very nice but I clarified what I was asking regarding our trip many times and was told that despite asking about this trip specifically that we are on, that was for when we get our """free"""" international trip. Very disatisfying seeing all the money we would have saved if we booked outside of this- especially since we "won" this trip and they called us 5 or 6 times saying that it was a free trip and we only pay 20% of our trip. They tried to correct it in saying our second trip to Daytona, FL was paid for after we paid them $600. If we booked ourselves it would have been $416 for OR, but even after adding in the trip to Daytona it would have brokw even. We had a "free" trip to the Bahamas included, but the timeframe they give you to utilize it is impossible to squeeze it all in unless youre unemployed. I have exact notes from our phone calls and wrote everything down, along with the questions asked but it was turned around on us that we must have "misunderstood." We will never, ever book again through this company. Its sad that a place like this can pop a tent up at a festival in our hometown and pretty much scam people into something that sounds great but is not at all what it is promised to be.

Bait and switch tactics. You can't select your accommodations, you can't choose the time of your…read morepresentation and they put you in a 2 or 1 star hotel for 3 nights . Absolutely terrible. They are plain fraud

Great cruise coordinator. Met all our needs. Stayed in touch through planning, trip, and return…read more We'll use Kristina again.

Kristina helped us plan a wonderful cruise along the Mediterranean coast, along with a few days in…read moreLondon & Barcelona. It was our first trip overseas and her expertise helped us feel prepared and confident. She discovered the perfect cruise that matched our budget and preferences to a tee. Her expert insights and friendly encouragement really made a difference. Kristina gets our highest rating!

Horrible service. Extremely rude and would not recommend this women to anyone. She hung up on me as…read moreI inquired about a group trip with for my friends from my country club. Never even got to ask any questions she hung up on me. She is a RACIST

From the owner: As an independent EZ Cruises Inc., agent, I have access to the company's incredible buying power…read more Cruises Inc. is a part of Travel Services International, which ranks among the world's top cruise retailers with nearly 1/2 billion dollars in annual sales. With over 200 ships in the worldwide fleet, our motto is "there's a cruise for everyone". We carefully listen to your needs and then find the right ship at the right price, from casual to formal or budge to deluxe. We can arrange anything from an intimate honeymoon vacation to the chartering of a ship for a company cruise. If you're a seasoned cruiser, you are probably sold on the benefits of vacations at sea. We would love to take you to the next level in cruising! For "first timers" we work hard to answer your questions before you sail, leaving you free to enjoy your vacation. After all, who deserves a vacation to remember, more than you?