Very quick and easy experience! Every employee we met knew how to get there as it was our first…read moretime at MCO and our first time using this service. We had 2 big luggages and one carryon, totaling $31 to hold it for the day.

This family owned company was my vacation hero! we had a very short Disney trip - and one of our…read morebags did not arrive with us. I called Hold My Luggage - completely desperate. These wonderful women cared about my problem, found my bag and delivered it to my hotel within a couple hours. they were texting and calling with their status. they cared about getting me the bag and didn't give up until they located it and delivered it. Please use them!

Mhmmm... MCO... one of the busiest airports I've ever been to…read more The Starbies is a lifesaver whenever you're traveling at all odds hours. I actually enjoy the lounge and the options offered even if they are limited. Depending on the hour and the terminal you can also get a decent selection of last minute shopping done too. Pro-tip: If you can travel in or out of terminal C it feels like an entirely different airport hence the 4 stars. However, if you have checked luggage be prepared to wait for hours possibly for your bags. Get TSA and/or Global Entry if you travel often through this airport.

bad experience. The lady's weren't listening to me as a person. I'm trustworthy and honest with…read moreeverything. I don't lie, I see how much I was charged before that was cheaper. Try another company that is expensive and good with everything!!!! The hurt my heart really bad and I have anemia

I used to be a huge fan of Southwest, it was all that we would fly. They have changed their model…read moreand I have to say it has gone down hill. I recently had flights from Orlando to Milwaukee and headed to Milwaukee I did not encounter one pleasant employee. From the bag check to the flight attendants everyone had an attitude. At the gate they stopped boarding the flight until more people went to check their bag. They kept yelling at everyone that there was not enough space for your bag. I also had upgraded my seat to an emergency row and still somehow ended up in the last boarding group. I was literally the 5th to last person to board the plane. With the upgraded seats, I did not have extra leg room as I was told and the seats were very small, apparently we had an old plane. However, you do get alcohol if you want for free, (I did not know this until she never came back to charge me), and later learned. You also get upgraded snacks and reserved overhead bins. When I tried to order the flight attendant kept making me repeat myself and eventually rolled her eyes at me. It was definitely not what I expected from them. On the flight home, we were going to miss our connection and upgraded our seats to be closer to the front. They seemed to not know what to do with a wheelchair and ultimately boarded up over an hour late. On the second flight, we did not have enough transfer time to use the restroom, so by the time they came through with snacks, I did ask about the seatbelt sign and needing to use the restroom. I was told, "the pilot will not be turning it off". So I asked again could I not use the bathroom? And was then told, "I'm not going to stop you". It was just very strange when I was trying to follow the rules. They also closed the door knowing there were still people transferring and on their way. I thought that was terrible. Overall, I do think the service has gone down. the price is not the cheapest anymore and you have to pay for checked bags which used to be their draw. Increased prices, paying for checked bags and rude customer service. Not the best. I have another flight in October so I am curious to see if I had off days with them.

Hey yall, I spent…read more$380 today on a flight, that got delayed again. 2 delayed flights today. Wow. So we're all on plane right? Then we go to almost take off and the pilot tells us that we're gonna be sitting on the plane for a while because of weather conditions and 25 planes haven't left either. Wow. Plane was set to leave at 10:55am and here we are sitting on the plane at 12:35pm and we haven't left yet. Wow. I can't believe today. My first plane was delayed too.. the airplane was broken. Smh. This is costly too. Never again! I will have to fly out a 2 days in advance next times just to be safe because this is crazyyyyy! I'm so late! Thank god I called my job and told them I'm delayed!! They said get here as soon as you can.

Brightline Orlando Station to West Palm Beach…read more When Richard Branson helped bring Brightline train service connecting Orlando and South Florida, I thought, oh my gosh--what a great concept! Well, I recently had the opportunity to actually put it to use. I couldn't get a flight out of Orlando, so instead of stressing, I decided to take Brightline from Orlando to West Palm Beach, where I was able to catch a flight. And I'm so glad I did! I upgraded to Premium, which included drinks, a meal, and snacks. Definitely worth the upgrade! The seats were comfortable with more than enough legroom, tray tables for dining, and reclining seats. The train itself was clean, the ride was incredibly smooth, and we arrived in a timely manner. The onboard service was wonderful! The attendant was very friendly and came around offering drinks, snacks, and lunch. I enjoyed a Bloody Mary with a tin of sour cream chips, and for lunch I had the chicken and corn pasta, which was pretty good. Overall, this turned what could have been a frustrating travel day into a comfortable and relaxing experience. Couldn't get a flight? Brightline to the rescue! I would absolutely ride Brightline again, and Premium is the way to go!

Missed our train because of Brightline's own parking and shuttle operation, then got treated as if…read morewe'd overslept. Arrived 45 minutes early, per the website's guidance. All lots full except South economy. 15-minute wait for the shuttle, 30-minute ride to the station. That consumed the entire recommended arrival buffer before we ever reached the platform. At the station, the manager on duty declined to assist and told me to call a number listed on the website -- the website lists no phone number. I found the Orlando general manager's line myself. He told me roughly 10% of passengers miss trains due to oversleeping, suggested I wasn't being honest, and ended the call. The train service itself may be fine. The ground operation at Orlando and the customer service behind it are not. If you go, plan for 90 minutes and expect no help if the shuttle fails you.

We had an amazing time at Gatorland! The kids absolutely loved it, and there was something for…read moreeveryone to enjoy. Seeing the alligators up close was definitely a highlight, and the entire experience was both fun and exciting. Once inside, it was super convenient to pay cash for cool extra rides and wildlife photos. We paid cash on the spot to pose while holding a baby alligator, which turned out to be our favorite souvenir photo of the whole vacation! Since almost the entire park is outdoors along open boardwalks and natural trails, carrying a raincoat or umbrella was an absolute lifesaver when a typical Florida rain shower rolled through. Food and drinks were reasonably priced, and the staff was 10/10--friendly and helpful throughout our visit. A great bonus is that Florida residents get 50% off admission, making it an even better value for a family outing. Between the amazing military perk, hands-on animal encounters, and welcoming atmosphere, we loved every minute. We highly recommend giving yourself a full day to soak it all in! We highly recommend Gatorland for a fun and unique Florida experience. We'll definitely be back!

This is one of my favorite places to take friends and family visiting Florida from out of town!…read more You are able to see and learn so much about Florida wildlife, and there are so many interactive opportunities too!! There is something for every age here! Ticket prices are very reasonable and I feel like the facilities are decent as well. The animals look well taken care of too. The staff are all very knowledgeable and have so much to share about the animals they care for here. Overall we really enjoy coming here and will continue to come back!

Sasha and his employees are fantastic. I wish I had them back in my hometown of Chicago. Quick and…read morecourteous. Always extremely clean cars that are spacious. Thank goodness Sasha is on point with confirmations because I messed up what time to be picked up to be at the airport on time. Never fear! Sasha made it happen and I had a great driver who got my family and I to the airport on time with a smile. Ive been using this service for 8 years and will never use another. Thanks again!

Great, high-end shuttle service…read more We used OOWs from Orlando Airport to Cocoa Beach for a cruise we were going on... The owner Sasha is very organized and prompt - He contacts you multiple times to confirm pickup locations and times, and his driver is on-time. Excellent travel service... We will definitely use again when taking another cruise.

Superb experience. If you are in Orlando and need a car/shuttle service to move you around, move…read moreyou to different locations or get a pickup/drop off to the airport, these are the folks to call first. Not only are they punctual, constantly communicative and willing to adjust as your needs do, they are genuinely nice people to deal with. And you give them your stops and drops and they will put a schedule together for your review and adjustment. Tremendous service. We were a party of 11 and they moved us to two different locations over a two week period and dropped us back at the airport - seamlessly. I honestly think they are the best value for money to move around Orlando that you can get and I looked around a lot when planning the vacation. They will be my first call anytime I'm in the area.

We used Orlando On Wheels (OOW) for transport to and from OIA around our trip to Europe. The…read moreexperience was first class all the way around. After a tough trans-Atlantic trip home, no sight could have been better than seeing our driver Ryad waiting for us at baggage claim. OOW was proactive about communication on both trips, three weeks apart. I never had any doubt or confusion about what was happening with transportation. Awesome!

We used Panda for two transfers while in Orlando. Both were flawless. Marcus and his team are top…read morenotch.

Great. Great. Great. They text you to let you know when the driver is on their way, when they…read morearrive and if you need to reach them. Super service and very impressive. Missy was my driver. I do wish they allow you to add the gratuity when you check out after ordering on the web site. I did not see that is doable. Nor do they take venmo to offer the gratuity. Anyway, I have them for a return to the airport too. Magnífico!

I had no issues at all with Frontier Airlines. I needed special assistance and they were up to the…read moretask. I got premium seats which is the way to go on a Frontier airplane for sure! No bells and whistles at all. It was worth the low fare in my opinion. I'd fly them again. :) You can trust me, I can be frugal. ;D

Looking back, I should've taken Frontier as an omen…read more This trip was for my aunt's birthday cruise aboard Norwegian Prima, and somehow the vacation started unraveling before I even made it to Orlando. I'll be transparent: I was late to my original flight. That part is true. It wasn't because I overslept or mismanaged my time, but because someone else's delay caused us to arrive later than planned. I'm not asking Frontier to ignore their policies or hold an airplane for me. What I am asking for is consistency. Instead, I got conflicting information from nearly every person I spoke with. The Frontier ticket counter told me one thing. The customer service phone agents told me something else. Another customer service representative contradicted the previous one. Then I'd finally make it back to the front of the line, only to be told something completely different again. At one point, I literally made the desk agent read every note from my previous phone conversations because somewhere between the call center and the airport counter, the message kept getting lost in translation. I wasn't even able to have the phone representative speak directly with the desk agent, so I became the middleman, bouncing back and forth between the counter and customer service like I was negotiating an international peace treaty instead of trying to catch a flight to Orlando. The most frustrating part involved checked baggage. We had an email stating one deadline. The airport staff cited another. We were told checked bags had to be there by a certain cutoff, despite us arriving within what we believed was the required window based on Frontier's own communication. By the time we reached the counter, we were simply told the window had already closed. Maybe that's the policy. Fine. But if that's the policy, then every Frontier employee should be explaining the same policy the same way. That wasn't happening. In the end, there were no exceptions. No flexibility. No meaningful attempt to help. Just a $261 one-way rebooking fee to move me from my original noon-ish departure to an evening flight around 7:30 p.m. So instead of starting my vacation, I got to spend most of the day sitting in Detroit Metro Airport. The irony? I paid for TSA PreCheck, and by the time all this unfolded, it didn't even matter. I breezed through security only to spend the next several hours sitting in the terminal wondering why I'd bothered paying for expedited screening in the first place. To make matters even more interesting, we later found out someone else in our travel group, traveling separately, also experienced issues with Frontier that delayed them until later in the day. Maybe it was bad luck. Maybe that's just how Frontier operates. Either way, it didn't inspire confidence. The actual flight itself was...fine. It got me to Orlando safely, and I'll gladly give credit where it's due. Once I was finally on the plane, there wasn't much to complain about. The problem wasn't the flying. The problem was everything required to get onto the airplane. Frontier seems to operate under the same à la carte philosophy as Norwegian Cruise Line: charge separately for everything while making the rules feel like they're changing depending on which employee you ask. Policies are policies. I understand that. But inconsistent communication is not a policy, it's a customer service failure. If you're going to tell customers "no," at least have everyone telling them the same "no." Unfortunately, because this was a round-trip ticket, I still have to fly Frontier home unless I want to eat the cost and book another airline. But once this trip is over, I can confidently say this: If Frontier is my only option in the future, it had better be because every other airline has disappeared from the departure board. Otherwise, I'll happily pay more to avoid repeating this experience. By the time I finally landed in Orlando, I thought the hard part of my vacation was behind me. Little did I know, Frontier was just the opening act. Norwegian, Lyft, and Local Rides were waiting to headline the rest of the week. As I'm writing this review, I literally just checked in for my return flight and paid to upgrade my seat. Why? Because after this week, I'm going to be comfortable going home after all this bullsh!t. Frontier already got another few dollars out of me, but at least this time I know exactly what I'm paying for. If the seat reclines and lands in Detroit, it'll probably end up being the best value purchase of my entire vacation.

I'm going middle of the road here. Despite the numerous jokes and complaints about Spirit, I have…read moreyet to have a poor experience. Knock on wood. I may fly Spirit a few times per year because they offer direct flights to some of my regular destinations at competitive price points. My general experience includes a quick check-in and printing of my luggage tag at the kiosk and smooth luggage drop-off. Sometimes the line is very short and sometimes I have a short wait. I have received polite customer assistance at both the kiosk and the luggage drop-off. Astonishingly, most of my flights have had on-time departures and arrivals. A few times, I've even experienced early arrivals. The long and short of it is that I have had reasonably good experiences and will continue to use Spirit Airlines for as long as that remains to be the case.

Ticket counter attendant was courteous and polite. I observed her help a family who was late…read morechecking in for a flight. She worked quickly and expeditiously to assist them with trying to make the flight. When it was our turn at the counter, she also provided good customer service. She made sure she verified our information to include dates and destinations.