We live 420 miles away from this dealership (4-hour one way drive). We pursued a Glockner Certified Used vehicle purchase based upon online ads at Autotrader and Glockner websites with an advertised list price of $28,989. The price was the same on both websites. Both ads included a $699 Glockner Guarantee Certificate (attached) which indicates in all capital letters that it is INCLUDED with qualifying vehicles: which this vehicle was. Per Ohio law, any advertised price for a motor vehicle represents the full price including all costs to the consumer except tax, title, registration fees and documentary charge. So, by law the Guarantee had to be included. We had asked our salesperson (Dave Peck) to remove the $699 Guarantee and provide a credit o the list price of the vehicle. He indicated that the cost was not optional and could not be removed and was already included in the price of the vehicle. This information conforms to Ohio law. We then moved on to the financing office (Stephen Russell) the vehicle cost was listed as $1,000 more than the list price. It also included an added line item cost of $699 Guarantee. He admitted there was a $1,000 "mistake" and corrected the mistake however he refused to remove the added $699. He stated it was not included the List Cost; it was an added cost. He advised us to walk away from the deal if we did not want to pay the additional $699. I told him that I couldn't believe that we were the only customers to have ever complained about their false advertising - he shrugged his shoulders and indicated that we were not the first customers to have complained and added that "everyone has the opportunity to walk away from a deal." As we had already invested 6 hours of our day with the trip out to the dealership (and still had another 4-hour drive to get back home), test drive and waiting for paperwork to be reprocessed, we reluctantly moved forward with the purchase. The next day, we reviewed the paperwork again and discovered an undisclosed added cost of $70. When we called Steve, he indicated that he was unable to determine what the cost was. He became very defensive saying that it had nothing to do with any Glockner process. He blamed it on the bank "likely mis-allocating a loan origination fee." He said that he would contact the bank and try to figure out what it was and would call me back. In the meantime, I checked with the bank and confirmed that they did not have a loan origination fee. Upon his return call, he indicated that it was another Glockner error related to non-reimbursed tax based on the $1,000 error noted above. He advised that we would be reimbursed via a check they would put in the mail within the next couple of days. Later that day, I called the Used car Sales Manager (Jeff Doak) to discuss how we were misled by Glockner's false advertising of the vehicle list price and frustrated that we experienced multiple financial "mistakes". We felt that it was an entirely unprofessional transaction and they seemed to operate very unethically. And, just like the finance person, he simply said that we should have walked away from the deal. I told the Manager that we believed that the Glockner team's actions were not only unethical but also illegal - and that there are Federal and State laws to protect consumers from exactly what Glockner did to us. I told him that I would endeavor to write as many candid reviews online so that I could warn others what to expect/look out for if they deal with Glockner. I advised that I would also be contacting several agencies to look into their business practices. He replied that I could go ahead and do that and that Glockner has been around for 100+ years; and indicated that they don't break any laws. I replied that I understood his position, but did not agree. False advertising is a violation of consumer protection laws.The car-buying experience that we encountered is the epitome of why there are these types of consumer protection laws. Glockner did not honor their advertised list price. Buyer Beware! read more

Bought a 2016 Honda Accord EXL from Pete Saltsman on Monday. He is very knowledgeable and was quite helpful. No high pressure sales. They have a great team and were all very friendly, got a little car information from Caleb Smith also. What a great experience. Fantastic dealership! Greg Gulker is the GM and took the time to talk with us and ensued we got the best deal. I have bought my last three cars from Glockner Honda Toyota and will definitely buy from them again. It's nice to get such a fantastic deal from a local dealership. Their service department is very accommodating as well. I highly recommend this dealership Anna G. read more

After visiting our local Honda dealers, we decided to purchase a new Honda 2015 CRV from Glockner Honda/Toyota. The staff was very friendly and professional. We felt that they wanted to earn our business. Our salesman, Kevin Castle, answered all of our questions and supervised the installation of some accessories before we picked up the vehicle. He took time to demonstrate all of the features and set up the smartphone. Glockner Honda/Toyota made the entire process including signing the closing papers easy. read more

I recently purchased a Toyota Corolla at Glockner and had a very good experience. Our salesman was Kevin Castle and he did a great job. He was very helpful, but not pushy. He answered all of our questions and provided us with all the info we needed to make our decision. I had been in contact with him by phone and text prior to our visit and he was always very courteous and professional. I would recommend checking out Glockner's for your next car. Tim Douglas read more

Thank you Kevin Castle for making my car buying experience fun, informative and stress free. I appreciated that he took the time to determine my wants and needs for my new vehicle. And to the rest of the staff who worked on processing the purchase, thank you for your professional service and attention to the details. Its exciting buying a new car, and I felt like the staff shared my joy! I purchased 2013 CRV - and I'm lovin' it!!!!! read more

We just bought our third Honda Pilot from Glockner Honda. We really appreciate the no hassle that we get from Glockners. Thank you to Adam and Greg for doing an outstanding job in assisting us with our new 2016 Honda Pilot. We really love supporting our local business and you guys make it the only choice for us. Thank you for working so hard to find the pilot that we have been waiting on. The Rolfe's read more

Great experience with Kevin Castle, ,Gary Gulker, an Robin Frasure. Bought used Chyrsler Town and Country minivan and appreciated the honesty and quick service I got from all involved . This Mimi is happy to be able to Gaul my grand babies around and didn't break the bank and feel safe. Kevin was really awesome would highly recommend you to look him up if you need a vehicle . read more

I recently purchased a 2013 Honda Accord from Glockner. This was one of the easiest car purchases I have ever made. Kevin Castle went out of his way to ensure that we were pleased. They made sure that everything was exactly what we wanted. I highly recommend Glockner and will certainly purchase my next vehicle from there. read more

I have purchased 3 cars from Glockner and each time I have been treated like a queen and I leave very satisfied with the purchase terms. Special shout out to Caleb Smith for his outstanding customer service. He also worked with my brother on his day off to try to trade a van!! Thanks Glockner for your excellent service! read more

I recently bought a Buick Oncore at Glockner's Honda Toyota from Pete Saltsman. I love my car and the service was 5 Star. Pete was excellent in taking care of my car purchase and handled all the details for me. I highly recommend Glockner's Honda Toyota! read more

My family and I have been dealing with Glockner Toyota for 17 years and plan to continue, everyone's always very friendly and helpful. I recommend Glockners to everyone I know and they have all been very happy also! read more