I love going to this location. Customer service is amazing! The vibe is laid back and relaxing. I typically request the dip on my nails and shellac polish on my toes. The cat-eye and various colors available provide me with a wide range of options. read more

Gloss Nail sent me several text messages about 25% because "we miss you". The text led me to believe the services were 25% off. I learned AFTER the services were rendered to click on the link that said it was happy hour! The text sent several times should have said, happy hour at Gloss nails click for details. I have gone to several Gloss nails but will NEVER return. I picked 3 colors and they didn't have neither. I said at that point, you all will owe me another 25% and mentioned my texts. The technician didn't say, "no, that's during happy hour only", another customer said oh yeah, I need to use mine as well, so no one is clicking the link to the misleading texts. Additionally, I had to come back immediately because my nail on the middle finger was messed up. The front desk clerk threw the middle finger towards me and held it for a second while she was explaining to the technician who was a distant away that my nail was messed up. Never again will I patronize with any Gloss Nail especially the highland location. The misleading texts followed by the disrespect was unacceptable. Attached is a copy of the text sent to me and the lady who threw up the middle finger at me. While scrolling through the reviews, I noticed they only address good reviews and totally disregard any negative reviews. Feedback is feedback read more

Jaz did an awesome job on my pedi! The vibe is busy but chill. The drink was great, I got the tequila sunrise after asking for one. I had a design in mind so but it was only one nail tech available that did design. I had no problem waiting! Once she finished neither of us like the design so I told her maybe we could try another one. I finally decided, nope I'll just get them all one solid color. Bad disappointment! So they had to drill off the color of all the other nails and repolish them. The 2 stars comes from them charging me for length 10.00. I feel like they did that because the tech attempted to do the design on one hand and it was a no go! I do not have extendos. My nails are short. I won't go back to them any time soon. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

Went for a pedi! This place is very clean and nice, service was quick and great. I'd make this my primary spot for sure.

I visited the Highland location of Gloss Nail Bar today right after they opened so they wouldn't be too busy and rushed, which they weren't. I have been coming here for a few years now since moving into the neighborhood. I have noticed a change in staff recently which isn't a huge concern as long as the new staff knows what they are doing. I always get the same thing done with exception to design difference. I get my nails done in dip and sometimes a design and sometimes just plain dip. Today I requested a dip with a design and a manicure. The manicure you couldn't call a manicure of any sorts! After taking off my old dip my hands were dried and he used the tool on my dry hands to push back my cuticles. That was the end of my manicure, period!! I was charged for that! Good thing he didn't try cutting them as that wouldn't have worked at all since they were dry and didn't push back at all because they didn't move. I have never and I mean never had such a horrible experience that someone called a manicure before. Then we get to the dip which actually went very well. I was surprised but pleased to see that the dip was applied correctly and cleanly. I wish I could say as much for the design. I have posted pictures of the design I asked for and the design I got. The design I asked for seems pretty simple to do, a few lines and then a few dots. I showed him the design before he got started with the dip process so if there was an issue he should have raised it then. I would have been ok with him telling me he couldn't do it, I would have left my nails plain or he could have used a sticker but don't stay silent and then do my nails and leave them looking like this! When he was "done" he put some cuticle oil on my nails but no lotion on my hands to finish the "manicure" I had supposedly gotten. He was up and out of his chair and headed to the front to put my information into the computer and get me out of there. I didn't even have time to say anything to him about my nails. I was going to say something to the "manager" but he was on a call when I got to the front desk to pay my bill. The guy that did my nails had already put my information into the system but I had a $15 credit I wanted to use and the "manager" said "oh he already charged you" meaning he was to lazy to redo the charge, which I hadn't swiped my card yet so I don't see what the big deal was. This was by far the WORST experience I have ever had at Gloss although I have been noticing the service going down in the past few months. It seems as though it's time to find another nail place which makes me sad since this nail salon is so convenient, has great hours and decent prices but at the end of the day this is unacceptable. read more

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Pedicure was rushed, literally 15 minutes. Le was pretty rough and even "burned" me with the drill while trying to take my gel polish off. Cuticles were also poorly cut. I won't be returning to any Gloss Nail bars in Memphis. read more

Had a pretty rushed pedicure- less than 20 minutes. Didn't feel like the job was done thoroughly and my gel lifted in less than 2 weeks

So my daughter and I went to the location in Lakeland The best experience we ever had. Alana was the great I will be going and they had my favorite color Let's Be Friends!! read more

Fill in great service will come back again staff was very attentive thanks iiiiiiiiiiiiiii

I tried Gloss Nail Bar the day before my trip to Jamaica and regret every penny spent. How am I supposed to get my groove back looking like I'm looking? Winston was not checking for me and these nails. My gel nails chipped and started peeling by the time I got where I was going. Toes weren't gel and still chipped the same. $91 wasted. Go somewhere else, y'all. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

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Willow is absolutely incredible. Kind staff and met all my nail needs. Easy to check in and easy pay on the way out the door. My new favorite nail salon for sure. read more

The establishment was clean, decorated beautifully and the service was inviting and professional. I was immediately greeted and was asked to sign in, they provided me with some refreshments while I waited (10-12min). Mimosas are served at this location for the adults so I treated myself to one. A friend recommended Wi or Willow for nail techs. Wi did my mani/pedi and did a stunning job! I got a short deep French set for my nails & toes with 2 acrylic big toenails. I typically get a full set on my toes but Wi assured me he could shape my natural nails to my liking and to my surprise he did! He was attentive & didn't try to change my mind on what I wanted IYKYK. The salon was family oriented, I saw husbands and wives bring their daughters, as well as men just enjoying some self care! Love to see it! This is my first time visiting a nail salon in Memphis, and it's safe to say I will be a regular! read more

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Dawn is fantastic! Truthfully, everyone here is great including Ted and Vanika at the front desk! I have ben coming here for about two years and I still love it! read more

After reading reviews I didn't have high expectations but as soon as I walked in I was greeted and the place was surprisingly pretty full. I was seen within less than 10 minutes of waiting with no appointment was just waiting for someone to finish up. Way bigger nail salon than I expected and a lot of workers. Tim did such a great job on my gel manicure and I'm actually a really picky person. He didn't use a drill all he used was a file on my natural nails. You can tell he is very experienced and knows what he is doing. Loved his work so much I never write reviews but thought I would since reading reviews prior on this salon I was expecting a negative experience. I just had this mani with Tim so I can't speak on how their other services are but 10/10 recommend him. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

I really had a horrible experience here. I went on Friday to get a dip set and after just a few days one of my nails has broken. The nail tech didn't do a neat job at all as you can see by looking at my nail bed, and this isn't my first time having a bad experience at Gloss Nail Bar. Their service seems to be getting worse & worse. The tech did a sloppy job on my nails. It seems that they try to rush and get done, but won't exhibit quality work. It's sad that they don't care to give quality service to their customers. $55 gone down the drain. I won't be going back again! read more

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My first visit here with my daughter's. The staff is very professional, atmosphere is relaxed and laid back. The massage chair and glass of cabernet sauvignon is my favorite of all. The lighting is calming and the music is as well. The boutique is exquisite and upscale.I think I mentioned already I really love this massage chair. overall visit I am very impressed and the service is amazing. I will return again with my daughter's this was a sweet experience. read more

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If I could give a zero I would. Let me just say tech was nice and I tipped her well... but this is what my nails look like after just 6 days. Cuticles are looking awful and nails chipped and cracked after just 4 days. Also she cut me so bad under my thumb cuticle. It's just now healing.. my cuticles just look so awful.. I need a mani already. Will never return to any of the 2 locations. I've officially had awful experiences with both locations... should of know after the many I've had at crosstown. I never write a review but this place needed it, enter at your own risk... honestly I wouldn't return if they paid me read more

Gloss Nail Bar - Nails and cuticles 6 days later - Nail Salons Near Me - Memphis, Tennessee

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This place was nice inside but he didn't do a good job. They're messy and on a couple of the nails, the paint isn't close to the cuticle. read more

Gloss Nail Bar - Gel manicure - Nail Salons Near Me - Memphis, Tennessee

Dawn was an amazing nail artist. I gave her the picture for the inspo and she did exactly that! She was so precise with the shaping i loved that especially! I will be going back to see her! read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

Visited May 2019 2 adults My cousins and I needed a nail shop and we were in the area. We stopped by and she received a mani and pedi and just a pedi for me. I gave 4 stars because it really want anything memorable. I stick with my normal place in Southaven. read more

I go to Gloss regularly. Clean and comfortable environment. Bethi is the best tech there. Always takes great care to make sure I leave with beautiful nails. Professional, patient, and extremely talented. Recommend her to all my family and friends read more

When I got my pedicure and got my cuticles cut,the person cut way too far and made my toe bleed and proceeded to still dip my feet back into the same water that my feet had been soaking in before. Luckily my toe never got a fungal infection or anything but that was a big nono for me! You hear horror stories about people getting fungal infections from nail salons and I can see exactly how! No matter how busy you are you should always pay attention to what you're doing and make sure you're doing it right! The pedicure was ok at best. Would have been better if he wasn't rushing and shaped my toe nails too... Probably wont be returning! read more

My pedicure was good. But tbh my dip was rushed. I asked for chrome and he asked if I liked it when he put it on my pinky and I said yes. He did the rest and he didn't put on the chrome evenly. Given, he asked me if I liked it. I was too shy to say no. My pink looks lobbed sided read more

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I had a great experience as always! Alyssa was amazing! She asked questions throughout the service to assure that I got exactly what I asked for and paid attention to detail. 10/10! read more

You should come here if you want to get barked at, treated like a nuisance, and ripped off. Because that will happen every time! It's one of the more expensive nail shops in town, and it's a miserable place to be. read more

I give 5 stars to Andrea (Adrienne?) who was my nail tech. This was my first pedicure since my in grown toe-nail removal surgery and I was nervous my tech would rush through it. Rushing pedicures/mani has been my experiences lately at Gloss with many of my last techs, speed does not equal quality! She cared about the job she was doing and the end result showed. I am happy she is an addition to the team. Also. 3 stars because management smokes cigs by the back door for the entire place to smell. I love Gloss, it is nice inside, good chairs but no one wants to smell cigarette smoke when you are paying 100$ for a mani pedi! read more

Ny nails look amazing! Great service and were very accommodating despite how busy they were. read more

Gloss Nail Bar - Great nails. Also my dog. - Nail Salons Near Me - Memphis, Tennessee

I frequent this location often. The quality of service has declined as of recent. The young man who is running the shop lacks customer service I frequent this location often. The quality of service has declined as of recent. The young man who is running the shop lacks customer service skills. read more

Everyone ask for Nahdia. She was personable and quick to fix any problems I had with length/placement of crystals/color. Probably the best set of acrylics I've had in a while! Gloss Nail Bar is always professional and knows how to take care of their customers. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

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Great service! My sister and I had appointments and they were prompt in getting us into chairs. They have televisions and magazines and your choice of drinks while you get your pedicure. We didn't get manicures but it looked like they had a bazillion (give or take a few) dip colors. I'll be back when I want to pamper myself again! read more

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This was my first time here. I came in after a class I had down the street and wanted to get my nails done after. They got to me right away and even asked if I wanted something to drink. Ty did my dip and tip and did a really good job. I didn't pay as much as I have at other places and everyone was really nice. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

Dawn did an amazing job on my nails and is such a sweet lady! Highly recommend asking for her!

Called and they got me in right away. Salon is super pretty and clean inside. TONS of color options and staff was sweet! I'll be back read more

Gloss Nail Bar - Gel polish - Nail Salons Near Me - Memphis, Tennessee

If I could leave zero stars for this nail shop i would. This is my second time at gloss after deciding to give them a second try after a bad first experience. I had an appointment for 10am this monday morning. I was seated for my gel pedicure and the Hispanic girl rushed it and it was messy as hell. Then I sat down for my dip powder manicure and the man proceeded to leave me unattended to go help someone who had an "appointment " but didnt I have an appointment too? It's cool cause yall will never get my money again. Unprofessional is the best word to describe Gloss Nail Bar. read more

This was my second pedi post COVID. Note that my first pedi was at another establishment. The service was great. BUT as time went on I found myself immensely uncomfortable. Masks were not enforced. No distancing occurred. People were on top of one another, hovered at nail selection and checkout. Now mind you there is a large sign sitting at the entrance regarding masks, but the manager nor the techs enforced this. One patron didn't have a mask on at all. Another patron intentionally had the masks sitting below her nose. Ummm ma'am you are defeating the purpose. Another patron would act like she didn't know it wasn't fully on, but she did. She promptly pulled it up when I stared her down and adjusted mine. I am sooooo grateful no one was next to me on either side. As much as I love Gloss, I will not be going back anytime soon. Safety first. read more

I went to nail shop on Sunday for tips and dip nails. I paid 50.00 by Wednesday 3 of my nails had broken off. I do no manual work at all. So I called back to the shop to tell them they told me to come back in. Same chick did my nails and asked what I did to my nails ... I said excuse me what didn't you do. Its been less than a week. She had an attitude because I'm back because you don't do nails correctly. She had a nasty attitude. I wont be back. I have came to this shop several times even received 15.00 off because of points. But I won't be back. To many other nail shops ... going forth I will stick with my own. # supportblackbusiness @Hannah R ( Business Manager) Thanks for your reply. I always try to treat people how I want to be treated. So after my experience with the technician I thought hmm maybe I was a bit harsh. But what your tech didn't mention was that she blamed me for my nails being broken. As I told her never have I ever broke 3 nails let alone 1 to break within a week. So I'm frustrated because I had to come back after 3 nails to be fixed and not mention I choose to patronize Nail bar passing 100s of nail salon because I live in Millington to get an attitude from your nail technician after she didn't sufficiently do her job. And after reading other yelp reviews from the last few months I'm not the only one with the broken nails and bad attitude experience. So I will take your advice and find another nail salon( and I have) but to better your business retrain and add customer service trainings to your technician. Ok thank you. Bye bye. read more

I have amazing results with NailTech JASON each and every time. I am with him every other Tuesday at 12noon standing appointments!! Pick yourself another day time. Support your favorite. read more

I went in for a pedicure. I was very quickly and painfully given a pedicure! It took 17 min from the time I walked in until I walked out. I asked for the water to be warmer but that didn't happen. She had rings on her fingers that she jammed into my chins and feet for the 2 seconds of massage that she gave. She didn't use cuticle remover so it was painful for her to push the cuticle back. Especially since I had feet in neutral temperature water. I will never go back!! read more

EDIT-- I came back in to have my nails fixed and the service was excellent. I even went back to get another manicure here. I was recommended to come to Gloss by a friend. I loved the environment of Gloss. It's beautiful inside. I made an appointment, though, several days before. When I walked in I had to wait 15 min for my first treatment, and another 20 for my second treatments. Essentially, I was just another walk in, even though I took the time to make an appointment. Including wait time, I was at the salon for 2.5 hours, and almost 1 hour of that was waiting. If you aren't going to honor appointments, don't say you take appointments. It's all about managing expectations. When I left, I was quite satisfied with my nails. I got a dip manicure, and they were so well done!! However, last night, a mere 4 days later, I noticed a chip on one of my fingers. (See picture... though I couldn't get my camera to zoom in very clearly.) This is extremely disappointing, since they said a dip manicure would last 3 weeks. 4 days is way less than 3 weeks. I'm definitely disappointed, and will have to consider whether or not I use them again. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

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I've been to each Gloss Nail Bar since they've been in business, and I typically have a good experience! Today, I didn't! Not at all! The young lady that was assigned to do my services had the worst attitude. No hello, bunch of grunts and eye rolls: even raised her voice at me when i asked another technician about a color reel...The manager stepped in to appease the situation by stating the young lady didn't understand what I was saying. I don't think that was the case as I asked her questions prior and she in turn did not acknowledge me or mumbled a response. I simply wanted to get a relaxing pedi and mani after a long day at work. The experience at gloss nail bar HIGHLAND only added to my stress! I'm very disappointed with my experience today! Hopefully this is a isolated situation., I definitely don't want patronize a business that is ok with such poor customer service. read more