My first time at this nail salon. My manicure looks good which is not the problem...its the big toe. The polish started to bubble and flake. Its only been 2 days! I was curious about this place for years. The best thing about being curious...if you are logical about the outcome...you rethink repeating the experience. read more

Gloss Nail Bar - The Big toe is already showing air bubbles and flaking. - Nail Salons Near Me - Memphis, Tennessee

I wish I could give this nail salon 0 stars. The only reason they might deserve one star is because both of the ladies who did my manicure and pedicure were very nice during the service and had good attitudes. I can't say the same for the owner of this establishment. I called beforehand to inquire about pricing. The owner was who I spoke with. After my services I was overcharged for every little thing. Including charging for shaping my nails that were already in the shape I wanted them, just needed them slightly shorter than what they were (grow out from my last manicure). Why isn't the shape of the nail included in the manicure price when a manicure is supposed to include the grooming of your nails and cuticle. It doesn't make sense. I was charged double the price I was told over the phone for adding 3 tips to my nails (I keep my nails natural but I broke 3 of them pretty low so they needed tips to be the same length as the others). I was fine paying for tips but I'm not okay that they overcharge for what they initially said the cost would be. I called and complained and the owner had an attitude and was rude. Was basically told "it is what it is". They are NOT up front with their pricing whatsoever so beware if you go here, ask what your total is going to be for each individual service because they won't tell you beforehand!!! I highly advise picking a different salon if you want a reasonable price to pay for nails. I got the basic pedicure (not at all complaining about the pedicure price because I admittedly didn't ask about the pricing for that but it wasn't entirely unreasonable). My complaint is for the price gauging for the basic dip manicure and the poor attitude of the owner. I paid $142 for the basic gel pedicure and dip manicure. I live in California (LA area) and I've never in my life paid this much for a manicure. Pick a different salon if at all possible. Editing to add another picture.... The polish chipped after 3 days. read more

Gloss Nail Bar - there was oil on my camera lens from my manicure. This is to show how they charge unreasonable prices for every little thing. - Nail Salons Near Me - Memphis, Tennessee

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Really, really bad. The gentleman at the front desk acts like he doesn't want you there. The space was dirty. Their prices are also on the higher end for Memphis. Won't be back. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

Dawn was absolutely wonderful !! I didn't have an idea at all for what I wanted besides a cool new style on a French tip ! I picked out a color and she worked her magic !! I'm Inlove with both my nails and her definitely will be coming back to visit !! If I can give 10 stars I would ! read more

Gloss Nail Bar - Memphis nail art - Nail Salons Near Me - Memphis, Tennessee

Dawn was my technician and I did NOT have a good experience. For one, she rushed through everything as if there was a fire. The second and biggest problem was how rude she was. I asked for a color and it was much different than the bottle color, so I asked to change the color ON THE FIRST TOE. She was SOOOOO upset about that. She started yelling things in a different language and it made it awkward for the now frozen workers next to us who were trying to help me pick a darker shade of my color. Overall, too expensive to be barked at and treated like a speed dating round. I will never waste my money here again. read more

So let me just start off as being nice :) the place was very pretty & fancy, loved the gloss special drink. I then sit down & one of the employees starts doing my nails. I want square, it wasn't coming out square they were bumpy, & you could also see through my nail color. We go back the next day & the manager redid them & again I don't get square it's coffin, she also filed so hard she cut me. Never again!! read more

I wish I could say something good but I am struggling! First off all the prices are crazy for pedicures compared to every where else. Secondly I just came in for a pedicure and they took about 9 minutes for the whole shebang. Talk about not caring about the quality of service the nail techs give. In and out is their motto. It's sad because I've tried to advocate for this place but I just can't think of anything good anymore. Moral of the story don't waste your money read more

This felt like I was walking into a nail salon for the rich and famous, lol ! It's absolutely beautiful. They have plenty of staff for whatever your need is. I was in and out faster than it takes to just soak your dipped nails! There are so many Gel colors to choose from it's almost ridiculous, a girl can never have too many colors though I do feel like $25 for just the gel color on my own nail, literally no shellac overlay was a bit much.... however for the overall experience and no wait time as a walk in is worth it. If the color lasts two weeks it will be awesome! I'll update my review on that at a later time read more

This review is coming from someone who doesn't leave reviews unless it is truly earned. Gloss Nail Bar earned their 1 star review today. But let me say if you don't want to read my detailed experience then just trust this review and DO NOT GO HERE IF YOU WANT YOUR NAILS DONE WELL. Expensive & horrible customer service. I went in to get a pedi & mani. First got the pedi and got a basic pedi with regular paint. He asked if I wanted gel after I told him regular and I said no thank you it usually doesn't stay longer one way or another for me. Being friendly even tho it was strange for him to ask after I said what I wanted. The man doing my toes did not speak English well at all. I asked 2-3 times what he said. But that's beside the point. The color was honey yellow. He starts painting my nails after he finishes the 4 minutes of doing the actual pedicure. When he starts the first layer of color it appears to be a little dryer than usual; chunky. He stops for a second and tried to shake it hard to loosen it then proceeds to paint it on unsuccessfully. He's shaking his head a little bit like he's frustrated, and I don't say anything. He keeps trying but it is not even or smooth on the nail, so I say I'm ok with getting a different color. He shakes his head, keeps going and says that's why gel is better. I keep watching him try to finish with the clear coat and I say sir I'm sorry but that's not working and I'd like to change colors so it is done well. He acts frustrated and not really acknowledging the fact that it isn't good and that I should get a new color. So I pick a new one and he tosses something into the sink under my feet. Frustrated, he rubs off my color and walks away as I wait 5 minutes or so for him to get it and come back. When he starts on the new color he does the base coat and then immediately does the color. It goes on better but he is rushing. Not taking time for the layers to dry. The manager speaks out to him that he has another customer as he seats her a few seats beside mine. So he's flying. He finishes and my toes were HORRRRRRIBLE. The color was darker and lighter in different spots. Not one solid color. It was NOT done well at all and this is a service!! He didn't care how it turned out and didn't take pride in how it looked for the customer. He said you're done and grabs my stuff and takes me to the front to get my mani. I'm standing there looking at my toes in disbelief hoping someone can see what I see. I tell the man who's about to do my nails to look at my feet. He bends down to look and touches the big toes and it messes up the paint. I guess to see if that was what it looks like after it dries? But it wasn't even close to being dry. Idk but he says on no. Again doesn't speak any English and just kinda looks at me. I had been there for over an hour and knew I couldn't go back there to get it done AGAIN. So I tell him if he could just take it off because I don't have time to do this all over again and I can't believe this is the service they are giving!!! So he takes it off and I told him thank you but I'm not getting the manicure. Why would I get the next service if the first was HOOOORRIBLE. They aren't cheap either. He manages to get out that I come back and he will do it personally for me for free. I asked his name and said thank you and walk out. As I'm walking out that man chases me down as I'm about to my car and says to come with and speak with the manager. I go back with him and talk to the manager at the front thinking he wanted to hear about the experience. Ha! Jokes on me. He said you need to pay for your services. (I saw him talk to the guy who took the color off my toes so he knows that I had it taken & why I had him do it). I said I did not have a good experience AT ALL and your employee did a horrible job with a horrible customer service job. He said well you still got what you wanted. You got your feet scrubbed and toes done. You cannot leave without paying for a service. I was totally taken back. He said it is $35 but I'll take off $10. I was honestly lost for words but did not want to make a scene. I'm so easy to work with and understand people mess up, but there was no apology or excuse for this type of experience and poor customer service. I paid the $25, regrettably. When I left, I felt so cheated and gave away $25 to someone who did not care about their customer. That's why I'm here writing this. Biggest regret of all, I didn't take pictures to show how incredibly bad my toes looked. It would be all you'd need to see to NEVER GO HERE AGAIN after reading my experience. (Side note, my friend went with me too and her nails looks horrible too lol. We were supposed to go together but she was 20 minutes late and didn't get a pedi just a mani.) Times are hard no doubt but it's sad if you think you can get away with doing a horrible service. read more

We went in and everything was fine! The service was fine and people were generally nice. Once we were done my nails looked fine and my sister's nails looked fine. BUT then we got our ticket and for a plain set of acrylic nails they charged me SEVENTY THREE dollars. Their listed price is $40. They upcharged me for everything they could think of; including the shape, and the length (which apparently are different things?) So what would have been a $70-ish nail trip turned into a $110 dollar nail trip (BEFORE A TIP) for the bare minimum. I didn't ask for anything special, my sister didn't ask for anything special, the bare minimum. Charged out wazoo. read more

Gloss Nail Bar - Our ticket. - Nail Salons Near Me - Memphis, Tennessee

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Didnt get my nail techs name but he was horrible. Terrible attitude, he didn't paint my whole nail and instead of telling me he couldn't do a design he just butchered the one I showed him. The worst part is I paid 95 dollars for this experience. read more

I have been to Gloss Nail Bar previously and my nails have never looked this bad. My nail tech was rushing to get my nails done and did a poor job. I asked her how to get the glue off my fingers and she told me to wash my hands later and pick it off. Very disappointed with my nail tech. The photo is after I washed and picked the glue off. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

I LOVE my dipped nails! Long did such a great job! He took his time, was extremely kind, and produced great work! I'll definitely be back! read more

Gloss Nail Bar - OPI: Tiramisu for Two - Nail Salons Near Me - Memphis, Tennessee

Great spot in my neighborhood. My wife suggested that we go there tonight and I was like "Nah!". I know that she really wanted to go for her benefit and wanted my buy in. I decided to try it out and honestly it was actually really great. I had a beer and a foot massage. So that was cool. Bethi took care of my feet and made sure I got a couple of drinks too. I didn't know what to expect from a place like this. I'm glad my wife convinced me to go . I walk a lot at work and my feet feel awful every day. This was a great way to unwind and relax at the end of the week. I didn't know that "nail salons " were like this. I never considered going to a place like this before because I thought that they only painted nails. I'm pretty sure I will go back and get my feet taken care of regularly. read more

I went and got a manicure before I went on vacation on a Tuesday. I got the dip with an extra tip since my nails are so short. The color of the nails and everything was great, but by Thursday they were popping off! All they needed was more glue. So I went back when I got back home from vacation, they said since it had been 6 days they couldn't fix them without charge! All they said was, next time call and tell us. There will NOT be a next time for me. I spent 70 dollars all together just for them to fall off within 2 days. That's ridiculous!! read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

I got dip nails - and it looks like I now have permanent flaming hot Cheeto fingers. Not only are my fingers red tented but there is polish all around my nails. Pictures taken after showering. The paint job itself is also really rough and uneven. Unfortunately the worst manicure I've ever gotten. read more

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Went to gloss on Tuesday Mar 23rd. Got a full set done by JASON. And he told me it'll be a $10 up charge for my length. The set ended up costing me $65. $35 for fullset $20 for gel color $10 for length! I asked why is it $20 for gel when it's usually $15 extra dollars. The man at the front desk says it's because of the length when I already been charged $10 for length! He then became aggressive and says "WE DONT MAKE IT PRICES" when I know that's a bold face lie! On the following Sunday evening (5days later) my nails were lifting! I had 4 nails to lift. I went Monday morning and told them I need a repair on these lifting nails. The same guy who works front desk asked me who did my nails I told him Jason. He then proceeded to say we charge for repairs! I said no not on this set it's been less then a week! He then told me to sit at the bar! Finally I get pulled to sit down and start I show JENNE my lifting nails and she says it'll be $7 per nail! I said no you guys have to honor your work if less than a week! She got away from the table and stated talking in Vietnamese to the front desk guy! And I'm assuming he told her to complete the job. She rushed my nails and didn't shape them of anything! The whole time she kept looking at clients come in with frustration because she couldn't make money from them. Once I got home I noticed how uneven my nails are! And Now on Tuesday a day later another one of Jason's nails are lifting! I WILL NEVER IN MY LIFE GO TO GLOSS AGAIN! THEY ARE OVER PRICED AND NONE OF THE TECHS KNOW HOW TO LAY NAILS PROPERLY! SEAL THE NAILS SO THEY WONT LIFT! SIMPLE!!!! read more

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I called to see if I need an appointment and they said no. Got dropped off there and then I was told there was a 20 minute wait and I had to wait in my car. When I told them I got dropped off because the streets were still frozen over they said sorry, you can't wait in here. So I went outside in the freezing cold to wait. When they called me back 20 mins later there was a woman sitting in the front chairs "waiting". I was told it would be $35 and then I knew I would be charged 5-10 additional dollars for the French manicure. I had to ask several times for a light pink color on top. It still did not look good but I had given up at this point. When I went to pay I was told it was $60. I asked why so much and she said it was another $15 for gel polish (which I NEVER asked for). She said oh yea it's always gel polish when you get white French, which isn't true at all. I paid and was waiting on my ride when a male came over to me and offered a $10 (10??? I paid 15 extra) gift card. When I said I would not be coming back but he could give me my $15 back and he said he couldn't do that. Unbelievable!!! Terrible customer service and I will never go back! read more

It's always clean but this location isn't as good as the others. My dip chipped off three days after getting it. Just short enough where I can't get it fixed for free. My nails last three weeks when I go to the east memphis or crosstown location. After my second time go there, I received an infection on my pointer finger. I don't recommend this place unless you want a round of antibiotics and your skin sliced open to let it drain. Absolutely disgusting. You can see how puffy and red my skin is. This is less than 5 days after I got them done. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

Jennie has always and the only one that does my nails she is the greatest I always tell her let her do her own design I'm always satisfied with her work thanks Jennie read more

If I could leave no stars, I would. This place is ridiculous. My boyfriend & I went in for pedicures, a manicure (him), & a fill in (me). Pedicures were ok, but definitely not worth what they charge. My fill in still looks like I need a fill in. The didn't have the same color white (which no one told me until she was finished filling my nails in with this see thru white that looked like regular acrylic). Then, they offer to fix it AT MY COST ($15+) to have them paint over it with white gel polish, so my nails would look all one color. I asked to speak to the manager & she had the most horrible attitude along with the eye rolls & bad disposition. My nails look like mike n Ike's & my boyfriend's nails are all different lengths. This is the worst salon I have ever been in. They think they can treat people any kind of way & think that people will continue to patronize their business. THEY WILL NEVER GET ANY MORE BUSINESS OR MONEY OUT OF ME. read more

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Just had my nails done and I love it. One of the things I do is show up looking like a mess the first time I visit any location. It helps me gauge how people are treated, and whether or not they're worth my business. I have to say I was absolutely taken care of in the best way! I asked for my nails a specific way and they delivered 100%. They were very kind, and the atmosphere really put me at ease. I felt like I could relax and just enjoy myself, which is something you don't really get often at a nail salon. It didn't suffocate me with the smell of nail polish, so I didn't leave with a migraine either! Most definitely my new nail place. read more

I have been to this one a few times and have never had any complaint. My nails and toes always look great and I love the complimentary drinks. However, almost two weeks ago I had the WORST nail experience. I would not recommend Jaz or see her again. My mani and pedi HURT. She slowly pulled the skin around my nails and also left my nails and one of my toes bleeding and in pain for days. I also had gel and the coat was very thin and chipped just after two days. I'll be back, but I wouldn't ever see the same nail tech again. read more

Gloss Nail Bar - Nail Salons Near Me - Memphis, Tennessee

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I was charged a total of 60.00 for dip and tips where the pricing is 45.00 on the website. I was charged a additional 5.00 for them to shape my tips that I paid for then I was charged another 5.00 for the length of the tips.I was charged for a manicure that I didn't received. I went last Thursday and I can feel separation from my nails and the tips. All of my nails that a paid a additional 5.00 to be shaped are all different shapes and sizes. I asked for white and they used a milky/off white that doesn't match my toes. The person that did my pedicure put me in a chair that the bowl barely worked. Also the person that did my pedicure messed up my nails in the past and had to correct them well over a year and his service was horrible. I was charged a total of 91.00 dollars for a horrible pedicure and ugly nails. read more

I am a regular here. Jennie always does my nails and pedi. I always bring in pictures and she nails it! Or if I just let her do her thing, it's great too. She's knowledgeable and after seeing me for 2 years she knows my style. :) read more

I went for a pedicure with a friend recently and, as I was waiting to be helped, the man at the front desk looked around me and attempted to help the woman behind me instead. It wasn't subtle, he actively stretched his neck and body to look around me almost as if he was trying to make a point. This felt extremely pointed and passive aggressive. I'd said nothing rude. I just waited quietly to be assisted, so this was completely uncalled for. It took the woman behind me to convince the man that I was first, although my friend and I were standing directly in front of the desk. It felt like a micro aggressions, and even my Caucasian friend noticed and said it seemed to have a racist undertone. I was so uncomfortable and even the woman behind me (who was Caucasian) seemed uncomfortable. I've never experienced this before at this establishment, and this was my first time seeing this employee or manger, but it left a bad taste in my mouth as a pay customer who was just trying to have a fun girls day. Also they rushed through my pedicure and took there time doing my friends. I will not be returning. read more

Love it! Pauline is the best! I come here every 2 weeks or so. Great vibe! My nails always look great after I leave. I highly recommend!!

I had the worst customer service I've ever experience here. I'm honestly still a little shaken as I write this the next day. I went in at 5:30 after work, they said it would be a 30 minute wait since they are short staffed. I was fine with that, but didn't leave until after 8:00. 5 days later, my dip nail fell right off and two other nails were doing the same. I was out of town for the weekend and about to travel again so I called on Monday made an appointment to come back in to get them fixed. When I show up, Isabel the front desk worker says that they are short handed (again) and that they would get to me when they have time...because she (Isabel) was not the one on the phone. As they were about to fix my dip, Isabel comes over and accuses me of lying on the phone (same phone conversation she was not on.) She tells me that I can only get one finger fixed or to leave and come back at 9:30am the next day. When I told her I made an appointment and would not have come in had I known that I they were this busy she disrespectfully says that she has already apologized for being short staffed, and that maybe I should not come in on Monday afternoons since they are so short staffed and that maybe I should not even come in at all. She made me feel so belittled and small. I told her that I felt so disrespected to which she then asked the lady beside me if she was being rude. (Not what I said) She caused a scene saying she did not want to be pulled into the conversation. Thankfully the technician I believe Sydney was kind and fixed my one nail and super glued the other two. I'm also very thankful for the ladies beside me who were very kind and consoling after her behavior. I always make an effort to be kind and have even wrote a 5 star review about another technician when they asked me to. I love to support local businesses but I cannot support when customer service is demeaning. read more

Gloss Nail Bar - Dip 4 days later... - Nail Salons Near Me - Memphis, Tennessee

Well.... I waited 20 mins to get to the chair for pedicure. Waited another 10 mins on a nail tech to get to the chair. Once I was at the end of my pedicure. I asked for my toes to be buffed and shined. "We don't have any more buffers". Therefore I asked her to put a clear coat on. She said it will take 5 mins to dry. We are now looking at minute 10. And the nail tech has not returned and I'm supposed to be getting a manicure. I will never be returning to this location. This has been a horrible experience. I'm now walking out without my manicure. I don't recommend this location. read more

Jalin is the best!! His meticulous care made my nails and toes look awesome. He was so knowledgeable too. Can't wait to comeback !

Compared to their competitors the service is way too fast and not as friendly . I live closest to this nail salon and this is my 3rd or 4 th visit and I just cannot go back. They repeatedly picked up their own tools instead of the ones that I brought. I went for the higher end $60 treatment and only received 20 min of treatment. They were not even that busy and still did quick half a$$ job. read more

I really hate to do this because I used to love this location. The second to last time I went here my nails were put in crooked, but they have always been excellent so I overlooked it. The last time that I went to this location was on Monday, February 10th. My nails were rushed. The gel paint does not even cover my entire nail and is lopsided in places or sloppy. The young lady who did my nails pulled so much of my cuticles out that they were bleeding and filed them down so much that she was hitting part of the nail still on the skin that hurts when you try to go that far. The tops of my nails and cuticles bled until Wednesday. I'm not the type to complain, so I just let it slide. She still did the service. However, yesterday, two days after having gel put on, my polish began to chip off right in the middle of my thumb. It was bad work and I paid $50 for something I should have just done myself. This place has gone extremely far down. read more

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I enjoyed my first visit to Gloss Nail Bar yesterday evening. GNB has a relaxing and sophisticated vibe. I use to always drive pass the building. Stepping inside of it for the first time was worth it. What was I waiting on? I instantly felt like I was being pampered. Long was my technician! He was great. I got a pedicure and dip polish on my hands. I had a complimentary glass of wine. The price of those services was high but the quality of the work I received matched. Long took his time with my services. I didn't feel like he was rushing to get me out even thou my services ran pass closing hours. read more

I keep coming here out of convenience and I am done returning. They have some of the worst customer service I've ever seen. They are unapologetic and rude. I called and made an appointment for a pedicure this afternoon. I got here and told them of my appointment. The manager immediately told me that he had no record of anything under name. He then asked if I "even called the right location." I showed him my phone history and told him I called the right location. No apology and nothing else was said to me. I don't need the apology, but what kind of customer service is that? He was silent and then proceeded to tell me he'd try to get me in and asked if I could wait in the car. I know people make mistakes and someone just probably forgot to write my name down, but the customer service is just so bad. I have tried to give this place a chance so many times. It's really sad because the nail techs they have here are SO good but the manager/front desk staff have always been so unfriendly. I will not be returning! Oh and by the way, $63 for a gel pedicure (when I have gel on my toes already) is insane :) read more

I went in for a fill in yesterday and enjoyed my time with my tech. I informed her that I would be making appointments with her from now on! She showed me some of the designs she could do and we agreed that's what we would do next. Fast forward to this morning and I broke a nail putting on my tennis shoes. So I drove to gloss, walked in, and told them what happened. I made a joke about how it was funny that I only lasted one day with it. The tech who I went to yesterday came up to me and said, "You know you have to pay for that, right?" And obviously I know, I don't mind paying at all but it came off so rude because that was the only thing she said to me. I mean I was literally in there yesterday with her. No greeting whatsoever. She pointed at another tech and told me he was going to do it. He was friendly and did a good job read more

I love Jennie! She is so nice and sociable! She does great work! Very quick and efficient! I cannot wait to go back in a couple of weeks!!

Gloss on Highland is the best!! I've been coming here every few weeks since they've opened; always quality service and great nails. My favorite technician is Jennie! Definitely recommend! read more

I had a great experience at Gloss on Highland! Service was fast, and Lisa did a great job with my dip mani!

I got regular polish and within 24 hours 5 nails had chips and one nail lost all its polish. All I did was go to a nice dinner and sleep. Went back to ask them to fix it and they said no. Weren't even nice about it. Don't go there. They just take your money and do a bad job. read more

This was my 2nd experience with this place and I've completely made up my mind. It's over priced, you're paying more for the ambiance than the actual service. I went to Margaret for a fill in and she MUTILATED my cuticles to the point where i was still sore 2 days later. My thumbnails are not the same length, and the gel is bumpy. The price I paid for a fill in is damn near the same amount for a full set. The only thing I like about my nails is the color, and that's not really any credit to them. read more