I requested full transcription services for several audio and video files. Compared to the competition. I definitely made the right choice. I paid 30% less and the follow up post submission was surprising. I made several mistakes on my submissions that would have changed the outcome of what I requested. The person assigned emailed me to ensure I was aware that I made these mistakes and to see if I wanted to correct them. Luckily their attention to detail surpassed my own. Definitely will use them again if I need them in the future. read more

I had a really positive experience with GMR Transcription. Their team was quick to respond, the turnaround time was excellent, and the quality of the transcription was great. Everything was accurate and delivered exactly when they said it would be. Highly recommend if you need reliable, professional transcription services! read more

Our company has used GMR Transcription Service quite a few times and have been very satisfied with the results. We are a manufacturing plant with many Spanish speaking employees. We need our procedures translated and they have done a great job each and every time. Any questions you have they are quick to reply with an answer. You have the choice of requesting a job done ASAP, or a set date, or if you are not in a hurry. All are available at reasonable and varying rates. We will continue to use them in the future. Try them, you'll like them! read more

Incompetent and dishonest. I asked them to transcribe a trial where the witnesses were speaking through an interpreter. We sent them two files. One of the files was transcribed as though the interpreter was testifying during an entire trial, so it was not clear which witness was speaking. Example: Judge: Where did you go after that? Interpreter: The store. The other file was done correctly and clearly reflected the name of the witness who was talking.  I asked why, and they said it was their job to transcribe exactly what was going on. This, even where they claimed to have transcribed hearings in the past. The supervisor, Renee, could not explain the inconsistency as to the speaker labels (why one file was correct and the other was not).  And she said that because they sent it to me in a word document that I could go back and fix it myself. Not only is it not my job but it also makes the certificate of authenticity (which they charge extra for) questionable (seeing as anyone can edit a word document). To make matters worse, one of the files was sent to us a day later than promised and contained mistakes in some areas (evident because the sentences in English are non-sensical). At one point they agreed to refund 10% but not sure if they did. I strongly advise against using this service for legal purposes. read more

I needed a podcast transcribed for court and GMR delivered the product it said it would at a reasonable price and on time. The ordering process, payment and download of the transcription was fast and easy. I also appreciated the guidance over the phone regarding the services GMR offered. read more

I was looking for transcription services provider that could transcribe my college lecture recordings. I needed my lecture recordings transcribed promptly and a friend recommended me to GMR. My professor has a very heavy accent and I thought it would be difficult for them to transcribe it for me. Nevertheless, I am so grateful for GMR Transcription Services as they were able to provide me with amazingly accurate transcriptions, they were done quickly, and their customer service is top-notch! What more could I ask for?! I will definitely be coming back to GMR Transcription Services and highly recommend them if you're looking for highly accurate transcriptions! read more

Transcription is transcription. There are a million companies around who can do it. GMR gets 5 Stars because of service! Fast. Friendly. Reliable. I had an issue with the file type I needed transcribed and every time I called GMR, I got a live person who was ready and happy to help. The issue was quickly resolved and the transcript was in my hands faster than I expected. As a lawyer, I don't have the time or the energy to worry about whether a thing will be done right the first time...that was not a worry with GMR. I tried them once and they have earned my business. Thanks!!! dg read more

Amazing customer service!! GMR customer service staff are responsive and helpful. They are truly dedicated to excellence and customer satisfaction. read more

I got GMR's infomation from Saddleback College's Administration and Record office for a degree translation, so I contacted them and found out they offer the best affordable service. The process is easy,I uploaded my document online at their website and once they finished, I was able to download the document at home. I had a wonderful and hassle-free experience with this company and their service deserves a 5 star rating,thanks to GMR team. read more

GMR Transcription did a great job on our project, and it was completed faster than expected. We would definitely use their services again.

We provided a very difficult audio file to GMR for transcription. It had multiple speakers, poor audio quality and was quite long. It would have taken me weeks to get it transcribed in between my other duties as a paralegal and I would not have had any hair left as difficult as the transcription was in this instance!! GMR truly came through for me and did an amazing job. I would highly recommend them! Way to go GRM and THANK YOU SO MUCH!!! read more

Excellent service, accurate transcribing, timely response to my concerns, and pleasant staff that care. I would recommend this online service to all. I needed accurate work and that is what GMR gives to people. read more

I have used GMR a few times, and in general I am happy with their services. The work is ready when they say it would be, and the customer service is excellent. I always get responses to my questions in a timely fashion. If there is one thing that is not perfect, it's the quality of the transcription. There are more "(inaudible)" comments than I think should be, and not every transcriber is as good. Some of them could be better. Four and a half stars, but five stars for customer service. read more

Really love the customer service that GMR provides. It is fast, consistent, patient, and friendly every time. I got help navigating to the site and file format help shortly after an email question I submitted. Wish more companies did their customer service like this. The transcription was done exactly on time and was quite well done with the exception of a few inaudible words towards the end when a speaker with a thick accent spoke. Will continue to use their services happily! read more

I wish I could give them no stars. They left me high and dry when I needed an important document translated in 24hrs. Never got it the next day and had to hire a different translator for twice the price to get it done in time. read more

I've been using GMR since January 2012. While not a heavy user, I've had several dozen transcripts from them at this point, usually interviews I do for work, but also meetings transcripts. Some of the material I send them is pretty esoteric -- in-depth conversations about technology, medicine, etc. I'm consistently impressed. They're thorough, accurate, correctly transcribe words I wouldn't expect anyone to know. They've handled voices with accents with no problem, and when there has been an occasional question or concern on my part, the customer service is great -- real people answer my emails, and quickly. I did try another service at one point a year or two back -- decent, but not as good. GMR does great work at a fair price, and I'll be using their services for as long as I need transcriptions. read more

Their transcripts were always accurate and quick. I'm glad I used them.

Incredibly professional transcription service. Customer service is superb. Highly recommended! 5 STARS!

Awesome service. It was really easy to upload my files. The follow-up was excellent. I even messed one up, and they kept emailing me to remind me which I really appreciated since my day to day got busy. Great work! read more

I used GMR Transcription Services for the first time about a month ago for research study interview transcriptions. The cost, turnaround time, and quality were exactly as advertised. The staff was very helpful and customer focused, ensuring that I had everything I needed to succeed. I plan on using GMR for the rest of my dissertation needs :o) read more

First time using a transcription service and would highly recommend GMR. Did what they said in the time that they said with great quality - just what we were looking for. Will definitely use them again! read more

As a university student, I cannot express the importance of accurate transcription for my papers. That being said, GMR Transcription was not only incredibly accurate with my tough-to-hear audio, but they were extremely professional along the way. I would definitely recommend this company to anyone that needs transcription services! read more

After paying almost $200 for transcription services for my audio files, including two that had some background noise, I received some of the poorest transcriptions I've ever seen. When asked to correct the transcripts, the majority were corrected, one of which had poorer audio than the file they refused to correct. Playing the audio file loudly to others who've never heard it indicated the audio was clear enough to transcribe. Even portions of that file with poorer audio were transcribed properly but the important sections were horribly botched and they refused to speak to me on the phone or refund my money. Transcribe with them if you're doing a junior high school project and not much else, or risk wasting your money for any serious work. read more