Spent huge money to get my car safetied, left with the alignment unfinished. Brought car back a…read moreweek later still clunking- they thought tie rod said it's on us because we missed it, called back said no it's the steering rack actually and because it's a big job it's not on us. Also lied about how they clamped and installed my stock exhaust they significantly welded a smaller pipe onto my down pipe rather than using a flange.

Helped us out on Canada Day! Patched our tire very quickly. Great guy. Very knowledgeable.read more

Great friendly service. Went the extra mile to ensure I got on the road and registered in Ontario…read moreafter moving here from Alberta.

Also known as East Side Tire, they graciously helped us when we couldn't clear a low tire pressure…read morewarning on our car. Very kind and nice service.

My partner's family have used Ted's for years and when I moved to Guelph I went to them. One of…read moreour friends also recommended them and when my partner bought new all terrain tires for his truck, they provided the best service and competitive pricing. They have been great with me - letting me stop in when I had a TPM issue. They reseated my tire and let me know that the TPM was a module not in the wheel itself. It's worked fine since. I visited the new location today to swap my tires. It took about 15 minutes. All the staff are amazing. The new location is easier to get to - bright and clean. The Woodlawn location is as well but I live much closer to the Whitelaw one. I highly recommend them. Prices are great and you can't beat the staff! We will be getting new tires for our other vehicle in the fall and will definitely go to Ted's!

Repairs flat snow tire. Very pleasant dealing with the front man. All done in half hour.read more

I was able to book having my tires changed over to winters and, when I got into my car to drive…read moreaway, there was a bottle of water waiting for me in the cup holder as well as a "thank you" card sitting on my dashboard. I can't say that I've ever gotten this kind of service as well. Also, there were free face masks available in the waiting area that were cloth rather than the disposable one. Thanks for taking these extra steps Alan

From the owner: Genuine Tire and Auto is a community-focused automotive business operating out of Brantford,…read moreOntario with a strong focus on supporting the need for honest and reliable automotive maintenance and repair. Our unique approach is achieved by providing service and support with friendly, highly-trained service technicians, in our clean, welcoming, and enjoyable facility.

Such a nice clean store! Customer service great…read more These guys took care of me. I will be back when I have tire or car service issues. Thanks Matt and team!

I made an appointment 2 weeks ago to have my summer tires put on my truck as well as an alignment…read more My appointment was for May 24th. Icalled today to get an oil change added to the upcoming work order only to be told that my appointment time was given to someone else. I was told that I would have to make another appointment. Why should I be incovienced because of their incompetence. Needless to say I will not ever give them another chance.

I had a slow leak in my front driver tire. My mechanic in Wingham, where I live, probably would…read morehave had me wait for a couple of days to have the tire repaired. I made one phone call and had the tire replaced while I waited. They also have a female employee who is one of the team. You go girl! Great service at fair market price.

Very helpful. I'm visiting Stratford and our tire had a slow leak that we had driven with all the…read moreway from Kentucky. They ordered the tire and put the spare on the car so we could still make it to our play!

OK I have dealt with Terry at Wellington North tire for a few years and always receive exceptional…read moreservice. Today I took my wifes vehicle in to have the tires balanced and when they were finished they informed me that there was NO CHARGE , Great....... the reason for this was when I had them balanced 5 months earlier there was a problem with one of there balancers not operating properly. They did not have to let me know that and I would have been perfectly happy paying for the service., But thats the type ogf guys they are HONEST ! Thanks guys great customer service. Ric

If I could select zero stars I would! I never write scathing reviews. But there is a first for…read moreeverything. This occurred on 26 Nov 18. I dropped my vehicle off for a tire change and alignment. I was told that it would take 2 hours to complete. I returned 3 hours later to find out that my vehicle was sitting in the parking lot and my winter tires had not been installed. The technician had left the facility and my keys could not be found. After 15 minutes of cluelessness someone found my keys! I received no phone call or notification that only half of the work had been completed. This business does not care about the value of your time, cannot communicate, and is completely disorganized. This is the definition of gross incompetence. After 2 weeks of waiting for this appointment this is the type of service you receive. I will never be back! I have made it clear to friends and colleagues who are patrons of this organization, to avoid this place or run the risk of a similar outcome. Customer Beware! I have never seen a procedure as simple as a tire change so poorly mismanaged.