First of all I found the prices to be a little higher than other health food stores I've visited. The store is big, but the shelves are empty .
Every time I've gone the fruits & vegetables section was almost questionable . They didn't look fresh, the tempatture in the store is to high for these produce I find which makes them all "mooshie" . They don't last very long if you do buy them , maybe a day or 2 before starting to rot . Most sale items are either expired or expiring within a day.
I went because it's quiet and they had a specific item that other health stores don't carry.
Second of all what started with a good experience ended up in a very bad one.
I noticed after my last visit that they had charged extra item on my bill. A 20$ item to be exact!!! ! I didn't notice on the moment since I had bought other things from the "pharmacy" section and didn't "click" why my bill was higher than expected. My mistake was to not check my bill on site, i felt bad for holding up the line . The cashier was alone and she had about 6 other customers behind me. So I rushed ou When I noticed , I went back to advise them of their error and the cashier told me it was highly impossible that she had made a mistake because the item was in the middle of my bill.
I tried to explain to her that the lady behind me had the item that was scanned on my bill. She had left it on the counter while she went to get something else in the store and when the cashier put her scanner down it probably scanned the item by accident ( cause store scanners do that if you leave the barcode in front of the red light it scans by itself ( I've worked in many store and this has happened to me by mistake)) .
She refused to believe me, told me the manager would check the cameras and call me within a day or two. Never received a call back from the manager . I had to call back numerous times, they never answer the phone . Only once did I get to speak to the same cashier and she said I'll remind the manager and I'll call you back. It's going on two weeks of me calling and never getting an answer . I don't live next door so it's hard for me to go all the way to the stores, cause trust me I would be there everyday until they admit their error.
Even if they don't admit it , atleast CALL YOUR CUSTOMER BACK ! It's the least they could of done. Because now it ends with me having a really bad experience with this store because they don't care about their customers.
CHECK YOUR BILLS ON SITE , don't care about keeping up the line if it's going to save you your well earned money ! Now the store has charged 2 customers for 1 item and I find that very unfair !
They should be able to see in the inventory that they sold one more than what they actually were holding in store. read more