How would you rate your level of satisfaction with this encounter?…read more2 - extremely dissatisfied What exactly made you feel that way?I felt this way because as a patient I did not feel seen. I spent a lot of money for braces, and I feel that the orthodontist should have been open minded and more concerned with my issues that the employees caused. It made me very upset to where I was crying in the car because of how much it felt like the orthodontist did not care. His attitude was very bad and he was unprofessional. Although the force of the first retainer did move my teeth to a better position, I am still highly dissatisfied with the overall attitude of this company. How likely is it that you will go back to this service firm? 1 - extremely unlikely Why? It is extremely unlikely that I will be going back to this service firm because I am very upset about how unprofessional Smile Straight Orthodontics is. They could be a very good company if they changed their attitudes and were more concerned with their patients and meeting their needs. I am happy with my smile now, but their overall unprofessionalism is what is making me never want to go back to them ever again.

The service all around was great! We took a selfie with the staff as well I highly recommend them…read morethey're the best

This was the second orthodontic office I visited while considering braces, as recommended by my…read moredentist -- and hands down, what sets Williams & Hamman Orthodontics apart is their exceptional customer service, smooth process, and genuine focus on making patients feel comfortable while in the chair. From the moment you walk in, you're greeted with a warm smile and welcoming hospitality from Sheena at the front desk. The office is bright, clean, and creates an inviting atmosphere that immediately puts you at ease. I had the pleasure of working with Makayla, who was professional, patient, and communicated each step clearly as she guided me through the X-ray process. Dr. Hennelly later joined us and thoroughly explained the treatment plan for braces. He was knowledgeable, detailed, and made sure I fully understood the procedure and what to expect. Makayla also helped review the financial plan, and to my surprise, Sheena mentioned that I qualified for a school system employee discount -- an added touch of thoughtfulness that did not go unnoticed. Overall, my experience at Williams & Hamman Orthodontics exceeded my expectations. They not only prioritize your smile but also ensure you feel seen, valued, and respected every step of the way.

Every employee at Williams and Hamman Orthodontics is extremely pleasant, professional, and…read morehelpful. They all give 5-star service! Dr. Hamman and Brittany J. are the absolute best! They explained the process of my Invisalign procedure and were always quick to respond whenever I had a question or concern. Dr. Hamman was very encouraging, positive, knowledgeable, and professional. I highly recommend them for all your orthodontist needs.

This office does a great job with kids, today was especially good for my eldest. He has Down…read moresyndrome and is very distrusting of medical professionals in general. His hygienist today was Miss Chastity and if I could give more than 5 stars I would. She was exceptionally gentle, calm, and patient with my son. She had a great demeanor with him and kept an even steady tone while explaining to him what she would be doing and showing him the different implements she would be using. When he made it clear he had had enough of a particular event (flossing for instance) she said "okay we are all done with that, now let's do something else". And if she could come back to it later she would and if not, well that is better than further traumatizing him and making him that much more fearful of medical professionals. Miss Chastity was excellent!! Everyone else was great too but Miss Chastity deserves special recognition for how she treated my son today.

Let's get right to the point. Dental hygienist Chastity. She is amazing. My son has developmental…read moredelays and he is terrified of doctors, white coats, procedures...anything doctor related. Too much medical trauma in his life. He will not and I mean WILL NOT lie flat on his back for any medical professional. He has been held down too many times in his life. Well, he walked back with Miss Chastity, got right on the table, and got right onto his back for her. Um, what?! Then she was AMAZING with him, earning his trust, going slow and gentle, talking TO HIM rather than at him or sternly commanding him or talking to us parents as if he weren't there. That's the usual. But not Miss Chastity. She spoke to him kindly, softly, descriptively, treating him like a human and one with thoughts and feelings (which of course he is!) She took her time and made sure he felt safe, listened to, and respected. And he ended up receiving the most thorough dental cleaning he's had in his life. He allowed her to floss his teeth!!!! A first!!!! (I will also add that all of this follows a not-great visit for him last time with a hygienist who was much less patient). All in all, this place is really good with kids. But I'll be honest, this 5-star review is all about Chastity. I hope we have her again in future visits!! And Chastity, if you ever read this - thank you. You have no idea how happy you made two parents who go into these appointments with dread knowing how traumatizing they are for our son.

These have to be the nicest people EVER. From the moment u walk in. Everything has been so smooth…read moreand carefree.

Williams and Hamman have been wonderful. The office staff is super friendly and professional. The…read moreorthodontists provide great care and are very down to earth. You get the feeling they really care about their patients and love what they do!