I paid $6,000 for my son's braces. I never encountered a problem until it was time to remove my…read moreson's braces. He received a retainer but no case. I am not happy with this because out of $6000, my son should have a case. I shared my concerns with the Receptionist Supervisor and she told me she would credit $2.50 to my son's account. Too cute! My son is 16 years old. Beware, If your child has all their teeth, you will not receive a retainer case. You will be instructed to shop around for a case. Due to the fact that they received $6000, I believe this should be PDGO's responsibility. She also offered me to pick up a small case that doesn't fix, which could damage the retainer. Thanks for nothing! It's time for my second son to get braces, and I will not use Pediatric Dental Group & Orthodontics!

I was looking through the Memphis Parents news/magazine when I came across an offer/coupon for…read moreunder 2year olds to receive a complimentary teeth exam I noticed that there are several locations available so I selected the closest to us which was 7675 Wolf River Circle #102 Germantown, TN 38138 I called the number to make an appointment and once given an appointment time/date I saved it in my calendar Next, the day for the appointment was approaching I received an appointment reminder which was nice On the visit-I was greeted by a very sweet front personnel where I signed in and completed filling out medical information In this area- coffee is available so once I completed the medical information I immediately went to the keurig and selected coffee from a variety in a spin wheel Next, I was greeted by another sweet dental assistant that explained the process for the little ones and what to expect etc. along while given a tour of the dentist office which was nice After the tour we then waited in the children's waiting area (toys/train/mazes) for the kids to play with in the waiting area really nice to see When it was my little guy's turn he was greeted with a smile by Dr. Fuson. Dr. Fuson said that he teeth looked good, very good to see spacing for the new teeth that will come later. Overall a great exam I was happy to hear that there a no dental concerns. I appreciate the sweet staff that played with my little guy and helping to make the visit to dentist a fun/comforting thing to do. Thank you! Lastly, upon exiting where you set your next appointment which will be my little guy's teeth cleaning in six months--a sweet dental assistant brought over a dental bag for my little guy which included (crest kids toothpaste, an oral B toothbrush, floss, PDG kids T-shirt, a McDonald's free item card) she also said here's a bag for mommy which included (an oral B toothbrush, dental pamphlets, an appointment card, crest toothpaste, oral B floss, a PDG tumbler and a thank you card) I recommend PDG Pediatric Dental Group & Orthodontics -there's several locations when you make your appointment tell them Jacqueline Wood referred you:))

This office does a great job with kids, today was especially good for my eldest. He has Down…read moresyndrome and is very distrusting of medical professionals in general. His hygienist today was Miss Chastity and if I could give more than 5 stars I would. She was exceptionally gentle, calm, and patient with my son. She had a great demeanor with him and kept an even steady tone while explaining to him what she would be doing and showing him the different implements she would be using. When he made it clear he had had enough of a particular event (flossing for instance) she said "okay we are all done with that, now let's do something else". And if she could come back to it later she would and if not, well that is better than further traumatizing him and making him that much more fearful of medical professionals. Miss Chastity was excellent!! Everyone else was great too but Miss Chastity deserves special recognition for how she treated my son today.

Let's get right to the point. Dental hygienist Chastity. She is amazing. My son has developmental…read moredelays and he is terrified of doctors, white coats, procedures...anything doctor related. Too much medical trauma in his life. He will not and I mean WILL NOT lie flat on his back for any medical professional. He has been held down too many times in his life. Well, he walked back with Miss Chastity, got right on the table, and got right onto his back for her. Um, what?! Then she was AMAZING with him, earning his trust, going slow and gentle, talking TO HIM rather than at him or sternly commanding him or talking to us parents as if he weren't there. That's the usual. But not Miss Chastity. She spoke to him kindly, softly, descriptively, treating him like a human and one with thoughts and feelings (which of course he is!) She took her time and made sure he felt safe, listened to, and respected. And he ended up receiving the most thorough dental cleaning he's had in his life. He allowed her to floss his teeth!!!! A first!!!! (I will also add that all of this follows a not-great visit for him last time with a hygienist who was much less patient). All in all, this place is really good with kids. But I'll be honest, this 5-star review is all about Chastity. I hope we have her again in future visits!! And Chastity, if you ever read this - thank you. You have no idea how happy you made two parents who go into these appointments with dread knowing how traumatizing they are for our son.

Dr. Sellers and her staff were very personable and professional…read more So glad I found them!

I am so glad I found Grove Park Dental Group when I moved to Memphis. They have all of the latest…read moreequipment and Dr. Sellers was very transparent about my dental situation. Whereas my previous dentist tried to pressure me into quite a lot of very expensive work, Dr. Sellers' recommended placing most of those issues on the "watch" list to better understand how they are progressing, rather than recommending immediate, expensive, and painful treatment. All of the staff was great, scheduling was easy, and everyone greeted me with a smile. Felt like I was in very good hands.

Great atmosphere. Excellent staff and wonderfully experience!! Very thorough with treatment.read more

Saddle Creek Orthodontics is the BEST there is! Dr. Fagala and all of his amazing staff make the…read moreprocess so easy from start to finish. I can't say enough about the attention to detail, client care and customer service we felt each and every visit. Every appointment was on time and we were always able to get in if my son was having an issue. Thank you so much Dr. Fagala and Saddle Creek Orthodontics for everything!!!!

I have seen Dr. Simmons for probably close to 15 years. Since then, I have now seen Dr. Sinclair 9…read moremonths ago and again in the past month. I am pleased to report that Dr. Sinclair continues the excellent level of care I am accustomed to recieving at Windstone. Also, my favorite part is visiting with Otis . If I had dental anxiety, he would alleviate my stress. Thank you to the whole team!

Excellent dentist and overall business. I had work done about 3 years ago through my insurance…read more Paid my portion when I was there and of course the insurance richarded around and didn't pay about $250 of the bill. Windstone didn't send to collections. I have just received a text about once a month notifying me of my balance. I made a payment today and will pay the balance soon. That will be the only play I go from here on out. I know this isn't politically correct but there are no DEI hires in the place. Just excellent dentists and assistants on their own merit.

10-6-25 I was referred by my dental for a broken tooth. My dental was out of town for the week. I…read moresaw Katie Bell and she took an x-ray. She told me that she could only put in an implant. She could not put a bridge or a crown. I told that I will hold off. I took my x-ray with me after leaving the office. I consulted with another dental that I know and he told me that she was wrong to get an implant. She was trying to get more money from me to do the procedure. Well. I got my crown and it fine.

Did a great job, very kind and thoughtful prior to the work and during…read more Will definitely recommend.

When I first came to Utley Orthodontist for my consultation! He and his wife and a few others were…read moresooo nice ! And I really appreciate it because me being from LA coming to the south it's not much of good customer service out here ! Fast forward to me deciding to go with Dr. Utley I was satisfied with me first few appointments he was always super nice and full of life ! However recently I had to endure a very life changing event that I will not include in this review ! But the events led me to miss a lot of my appointments and I was unable to get in touch with the office to let them know what was going on and that I wouldn't make it ! Anyways I called recently to see if I can set up some type of payment arrangement and start back coming to my appointments now that I'm better , well originally I was told that I can pay 204 a month and I could set me up an appointment to come in and get back to usual treatment. Well I was unable to make it and I tried to call back and let them in the office know what and why I was unable to and to see if there was another arrangement we could set up ! Whoever I spoke with was VERY rude NO SYMPATHY OR ANYTHING WHAT SO EVER ! She told me I would be unable to get serviced until I pay 900 dollars flat out no I'm sorry u went through that I'm glad your okay nothing ! As a person who worked as a receptionist at multiple places THAT IS NOT THE WAY ! rude over the phone , so my tooth has been bothering me and don't get me wrong if that's how the rules are and I can't get serviced until I pay my balance that I'm pass due TOTALLY UNDERSTANDABLE! So I simply called to see if someone there can just LOOK at my tooth to see why it's in pain maybe a bracket was messed up or something so I sent a picture and I received a call back and was told to come up there so they can fix my wire ! So I said no problem I asked if they can just take off the rubber bands since they are popped instead of changing them just take them off since I can't be serviced until I pay my balance ! Well the lady told me no they cannot ! Because it's no doctor there ! However the doctor never put my rubber bands on or off they do that ! The dental assistants and if you're fixing my wire why can't u take off my rubber bands ! So I get to the dentist and the dental assistant by the name of MADISON , VERY RUDE AND NASTY , as I said my tooth was hurting bad to the touch so she was trying to pull the wire and I made a little noise because yes my tooth is sensitive which is normal for a person to be uncomfortable, so she backs away and says okay if I can't get the wire you're going to have to wait two weeks for Dr Utley . Just very rude like and I simply told her maam it's going to hurt I can't help the fact that it hurts but I never said you can't continue doing what you're doing ! I never told her wait or gave her any sign I didn't want her to fix the wire . And then on top of that she still put a rubber band on but left the popped ones on , if you couldn't do that because the doctor was gone why did u still do it ?? I love Dr Utley but I hate I had to have this experience with his fellow co workers

Lady at counter is clueless. Waited and waited. Had to go up twice to ask about my appointment,…read morefinally admitted my son was skipped? Lack of caring is not a strong characteristic for the first person you see upon entering.

I would give this establishment a negative zero if I could. Very unprofessional, rude and nasty…read more Very poor service on my crown. The doctor doesn't explain anything, follow up or give feedback about your service. She refuse to provide services to my insurance claim for new procedure. She works the heck out of Elise! I wouldn't bring a dog here. Please, please don't come here. EVER!

Ms Elise Is The Absolute Best! She Is The Reason I Drive…read moreAcross Town For My Visits. She Takes The Time To Get To Know Her Patients! She Is So Sweet And Such A Joy To Be Around! I Pray God's Choice Blessings Over Her! Dr Delois is sweet too, although I never really had to encounter her ! but I love going to that facility