I paid $6,000 for my son's braces. I never encountered a problem until it was time to remove my…read moreson's braces. He received a retainer but no case. I am not happy with this because out of $6000, my son should have a case. I shared my concerns with the Receptionist Supervisor and she told me she would credit $2.50 to my son's account. Too cute! My son is 16 years old. Beware, If your child has all their teeth, you will not receive a retainer case. You will be instructed to shop around for a case. Due to the fact that they received $6000, I believe this should be PDGO's responsibility. She also offered me to pick up a small case that doesn't fix, which could damage the retainer. Thanks for nothing! It's time for my second son to get braces, and I will not use Pediatric Dental Group & Orthodontics!

I was looking through the Memphis Parents news/magazine when I came across an offer/coupon for…read moreunder 2year olds to receive a complimentary teeth exam I noticed that there are several locations available so I selected the closest to us which was 7675 Wolf River Circle #102 Germantown, TN 38138 I called the number to make an appointment and once given an appointment time/date I saved it in my calendar Next, the day for the appointment was approaching I received an appointment reminder which was nice On the visit-I was greeted by a very sweet front personnel where I signed in and completed filling out medical information In this area- coffee is available so once I completed the medical information I immediately went to the keurig and selected coffee from a variety in a spin wheel Next, I was greeted by another sweet dental assistant that explained the process for the little ones and what to expect etc. along while given a tour of the dentist office which was nice After the tour we then waited in the children's waiting area (toys/train/mazes) for the kids to play with in the waiting area really nice to see When it was my little guy's turn he was greeted with a smile by Dr. Fuson. Dr. Fuson said that he teeth looked good, very good to see spacing for the new teeth that will come later. Overall a great exam I was happy to hear that there a no dental concerns. I appreciate the sweet staff that played with my little guy and helping to make the visit to dentist a fun/comforting thing to do. Thank you! Lastly, upon exiting where you set your next appointment which will be my little guy's teeth cleaning in six months--a sweet dental assistant brought over a dental bag for my little guy which included (crest kids toothpaste, an oral B toothbrush, floss, PDG kids T-shirt, a McDonald's free item card) she also said here's a bag for mommy which included (an oral B toothbrush, dental pamphlets, an appointment card, crest toothpaste, oral B floss, a PDG tumbler and a thank you card) I recommend PDG Pediatric Dental Group & Orthodontics -there's several locations when you make your appointment tell them Jacqueline Wood referred you:))

Friendly, caring, efficient. Lots of smiles from everyone. Willing to listen to any problems and…read moretake care of them.

Dr. Higginbotham and his team are great! Kind and understanding and professional…read more Best dental office I have ever been to!

10-6-25 I was referred by my dental for a broken tooth. My dental was out of town for the week. I…read moresaw Katie Bell and she took an x-ray. She told me that she could only put in an implant. She could not put a bridge or a crown. I told that I will hold off. I took my x-ray with me after leaving the office. I consulted with another dental that I know and he told me that she was wrong to get an implant. She was trying to get more money from me to do the procedure. Well. I got my crown and it fine.

Did a great job, very kind and thoughtful prior to the work and during…read more Will definitely recommend.

Michelle is the very best for me! Great personality and gentle on my teeth! Dr Isario is…read moreprofessional and thorough. Office and waiting area clean and neat. I can highly recommend always.

Michele and Dr. Kaitlin Rioux are both GREAT; here's a high - five to both; very punctual, clear,…read moredetailed; the best dental office I've ever been to. They care, 100%. They do it right, first time. John W.

While the place is in quite a beautiful building, I never got the service I initially went to this…read moreplace seeking. My dentist went out of network, after an extraction and bone graft but before the implant and crown, so I sought a new one for that and, most pressingly, to check on the recently arising pain in the tooth just before the empty space. I set an appt here. First, I was told to return to my prior Dentist to have him check the bite on a six month old crown (the painful tooth in question), despite my coming to Botts because the other one was out of network now. However, the only options this botts Dentist provided was to sign a waiver, absolving him of any liability should he damage my tooth in adjusting the bite, or go back to the other dentist. I was frustrated bc I expressly made the appointment about the troublesome tooth, and I felt like I'd been misled when they well knew why I set the appointment. Still, I put that aside, and I go back to my former dentist; then I return to bots asking for a quote for the implant. Since my former dentist had already said I needed a small filling, I let botts do the procedure that day to avoid more wasted time. After the filling was complete, I was quoted approximately $200 for a small insurance-covered filling--which was odd bc I've never paid more than $110, and my prior dentist is one of the top rated in the city. Yet again, I was told that I would have to come back for a separate visit to get the quote; they wouldn't even give me a ballpark without attending the appointment. No one said it would cost anything. So, I set that appointment and returned for it, but no quote was given at the end of the appointment. Instead, they said they'd call me. Minutes after leaving l get a phone call. It's them saying I owe them approximately $200. When I questioned it, the lady said she would call me back. Someone then calls me back, someone different, and says to disregard what the prior person said, that it was an error. A month passes with no quote, and I'm realizing this just isn't a good fit. So, I find a new dentist who promptly got me in for the cleaning and set the implant appt within a month. The situation felt shady, just off to me, so I counted it as an early revelation and moved on. I thought, hey, Botts is behind me, so I didn't plan to post my negative experience. However, after this nasty exchange in the photos, I thought I'd post it and let you read it for yourself. You can also see she lied about a late cancellation. I canceled on June 24th for a July 1 appointment. And before you ask, no, it's not just the receptionist or whomever has the phone. The dentist's bedside manner is also off putting. I just thought it was his personality, but I see it's a culture. Reach your own conclusion about whether it's a fit for you.

The staff is so nice and considerate. They are very understanding when a situation arises and are…read moreneeding to be seen urgently. I have been going here for 5 years and wouldn't go anywhere else.

I wish I could give my experience at this dental office 10 stars! I have been to many dentist…read moreafter living in a lot of different cities and NEVER have I had a better office visit than I did with this group! From the time I walked in as a new patient I knew I was in a special place. Everyone was friendly, professional and the MOST thorough exam in my life. The time Dr Gruen spent with and and explained everything thing during the check up made me feel so comfortable. Lauren cleaned my teeth and it was awesome. I will actually be looking forward to going back in 6 months. I would recommend this entire group to anyone looking for an awesome dental group!

My son went to GT Dental for about 3 years and left in late 2023. He switched to a new Dentist in…read more2024, who found a gigantic cavity in his molar. He had to have a root canal, and a cap put on his tooth because Germantown Dental never caught his cavity when it was small. He almost lost his tooth, and we had to pay several hundred dollars to have it fixed. It is upsetting that Germantown Dental missed this diagnosis. I would never, ever trust their Dentists again.

Was a patient from about 2010 until a few months ago. Ok people, but disappointed in billing…read morecommunication, particularly over last 2-3 years. Can never just pay and leave. Each and every visit paid co-pay plus..with additional charges/billing showing up a few months later. Was being told by others that something wasn't right. I refused to listen, because I believed that's just the way it was. I asked the front desk repeatedly if I was in network. They repeatedly assured me I was. November 2023 got a call from them regarding a past due balance from July of 2022. Had been in twice since that visit, nothing had been said on either visit regarding that balance. That made no sense, but I accepted it. Final visit January 2024. Paid co-pay+, received another ridiculous bill a month later. Questioned them again if I was in network. That call I was finally told that, in fact I was out of network. When I questioned that response, they relayed to me that they had told me that I was out of network in the past. It's not really about the money. I just began to question the integrity, communication and service from this provider.

Loved him! Him and all of the staff were wonderful and made sure I was comfortable, at ease and…read moreeducated about procedure... best dentist I've ever been to! Very skilled, knowledgeable and excellent bedside manner.

Dr. Harrison and his team are absolutely phenomenal! Dr. Harrison is not only highly skilled and…read morethorough but also incredibly trustworthy. I traveled from out of town specifically to see him again, as a former patient 25 years ago who recently had jaw surgery that impacted my bite. His expertise and care are unmatched. Highly recommend!

We love going to Southern Orthodontic Specialists. Brittany at the front desk is wonderful. She's…read morefriendly and always greets us when we walk in the door. My daughter was a difficult patient at first because she was scared. Dr. Harrison and staff were so patient with her and made her feel comfortable. At each appointment she goes back by herself now. We are thankful that we chose Southern Orthodontic Specialists.