For a company that preaches Courteous and Reliable service, I was none to please when nobody showed…read moreup for our appointment. They say, we are not like other companies and show up when we say. Well that certainly DID NOT OCCUR! Not only did they not show up for the scheduled appointment, but nobody even called to say they would be late. After an hour of waiting, I went to my doctor's appointment. Once I got home from the doctor's and checked my Ring, did I notice that someone finally showed up. This however was over an hour after I left a message, asking if they still were coming. Talk about first impressions!

Keystone carpets Eddie and Andrew just laid some laminate flooring in our kitchen and dining room…read more Looks amazing. Was done in a professional and timely manner. I feel like it was a great value as well.

My wife called the day before with the limited information we were able to provide to obtain a…read morequote. We were greeted by the secretary and the owner the same day. The following day, Brian and Dante came out and did a quick and professional job. They represented that business very well in my opinion. The quote was exactly what they collected in the end, and left a clean space when they were finished, taking away the old carpet and padding. I will use them in the future!!

Seemingly legitimately honest and helpfull! We bought an area rug online thru Rugs.com. We simply…read moreneeded carpet pad. He could have sold me anything for cash on the spot. He however advised to wait for the rug to show up, so that he could best advise on the appropriate type of pad. This is a small business well worth my respect.

We had the best customer service and install that I could have hoped for. JJ Pride-Olsness was very…read morehelpful in giving me an immediate quote and helping me select pad/ carpet that I would be happy with in my needed space. He was super friendly and knowledgeable. The day of my install was seamless- Vic and his crew were fast and did a great job- very friendly and I couldn't have asked for more. Highly recommend.

It's refreshing to deal with a business that really cares about their customer. Dealing with…read moreDebbie was a pleasure, she knows the products she sells and what will work best for your home...we bought Shaw vinyl brand. We where very pleased with the installation. The crew of 5 that installed our purchase knew exactly what they were doing, very professional, on time each day as promised and floors looked amazing. This crew has been together for about 20 years, that says allot about finished result. Price paid was about 12 percent less than closest estimate and we could not be happier. We can recommend Carpet Barn without any hesitation. Again.....a big thanks you to Debbie.

This business offers an excellent selection of flooring, the best prices and timely installation…read moreservice. We ordered our carpet and it was an upgrade from similar carpet we'd seen at other places. Our carpet was installed about 2 weeks later and they even tore out the old for a very reasonable price.

Poor post sales customer support in regards to follow-up via phone calls and email. Had asked…read moreInland Flooring (Darrell) to help resolve some issues with wood flooring by filing a claim. I was told by the manufacturer that I had to initiate this claim thru the retailer (Inland Pacific Flooring). I tried to initiate however very poor follow-up by Inland. They kept on using excuse "...Oh, its' been really crazy around here... haven't got to it yet...". I was told this twice over a period of 2 months still with no action or follow-up.

Excellent service! I would recommend Wayne to anyone who needs carpeting work done. I was…read morefrustrated with Jeff Myers Floor Covering due to their rude customer service and procrastination in finishing up their work so I went online and found Waynes Floor Covering. Wayne came to my home in Spokane Valley, WA to give me a free estimate on how much it would cost to stretch my carpet and came back the next day to start working. It took Wayne a little bit over an hour to stretch all the carpets in my house. I was a happy camper after that. Overall, great customer service, reasonable price, quick and well done job. Definitely will do business with Waynes company again.

Wayne reglued several loose transition pieces and to fill the small gaps at joints, he used a…read morecompletely different type of trim that did not match at all. It was a different size, shape, and color. There was another area that the glue did not hold and Wayne did go back to reglue it, but he would not replace the filler pieces that did not match the existing trim. Ultimately we had to hire another contractor to finish the job. Wayne would not accept our offer of partial payment for the work he did complete. The quality of work was terrible.

We purchased a home which is less than 4 years old. Spokane Carpet One installed the floors. I…read morecalled because the carpet which leads from one room to the other is fraying and coming apart. I kind of figured they'd come right out and fix it since it's so new. Nope. I was told there's a one year warranty and so they charge for repairs. I'm a little appalled they weren't more interested in standing by their work. I spoke to the store owner who said maybe it was a dog who created the problem. In all fairness the previous owners did have a dog, but we don't see any other issues that dog caused so I'm doubtful. It's also gotten significantly worse since we moved in and we don't have a dog. I'm giving 2 stars since the rest of the flooring looks good, but just beware that if their installation doesn't stand the test of time (fairly minimal time as homeownership goes), you're likely on your own.

If you want to waste your time waiting for a call from this company even after being emailed by…read morethem, this is the place for you. Very inconsiderate customer service. Hope others avoid being ignored.

Excellent prices and quality options. Reliable company. I had work performed on a short deadline…read moreand they did a professional job.

The guys at Carpet Remnant Outlet were so helpful. We needed carpet for a basement room and were…read moregoing back and forth over color and which one to choose. They were patient in letting us take the sample outside to look at and compare it to many others in their showroom. We placed an order but still weren't sure so they held the order until we could come in with a cushion from our couch to compare colors. That made all the difference in the world. They are very helpful and work to make sure the color and thickness are just what you want and expect.