the property manager does not answer the phone when you call. I tired notifying them of my…read morecancellation last month and did not get an answer. I finally got a call back once the month began and was told I had to pay for the month as I didn't cancel before the month started. Still haven't heard back from them but they also have continued to try to bill me after I've communicated I want it canceled. Replace the property manager with someone of integrity and morals. Over all storage unit was ok, billing went up from $65 to 118 a month.

The manager here, Jennifer, is extremely snarky and rude. They are never available by phone. Expect…read morethem to blow up your phone if you're 5 minutes late on a payment, but you will never reach a human if you call them or need help with something. The units are barely kept up with, and the staff is incredibly unhelpful.

Worst place ever. I have rented there for years. Then I was in hospital for few weeks and…read morerecovering at home they were going to auction off my stuff. Add on bunch of crazy fees!!!! Stay away from this place they don't care at all

Be aware of the fact that the rate is NOT guaranteed. The rate on my 5x10 unit DOUBLED in least…read morethan one year through two price increases! The place is nice, clean and convenient but a I question the business practice of offering a very low rate then jacking it up as quickly as they did.

So my daughter had a painting she needed to mail. FedEx wanted 300.00 to make a box. I stopped at…read morethis Uhall and I got a box and tape for less than 20.00.The young man and I wished I had gotten his name, but he helped me since I had just had hip surgery and taped the box up for me. It is so nice to see a young person know what customer service was.He even offered to load in the in the car. I will be back for all my moving needs. The young man was in his late teens or early twenties. I hope he hears of this review

Horrible experience dropping off. Just drove one way through 4 states and lazy owner Mackenzie…read morewouldn't help take my Jeep off with charging fees. So she sat and watched me through the window. Was told I could drop it off anywhere and she said that was inaccurate and made me call corporate to fix the problem, without offering to lift a finger to help, even though I called her location earlier to confirm and was told it was fine. I could see if the place was busy, but I was the only customer in the store. Pick another Uhaul location if you can.

I was really pleased with the way they do business. They were flexible with me and my schedule and…read morejust real easy to do business with.

This is the only self storage business to consider in the Charlotte area. I have been storing there…read morefor about 6 years and in comparison to other storage facilities the difference is night and day. Clean and well maintained grounds, secure location with zero security concerns, and a professional and friendly office team. The rates are also the lowest around - I know because I checked 11 area facilities before realizing that 521 Storage was a no-brainer.

I would not recommend this place to anyone. I kept my belongings at this facility for a month and a…read morehalf. The first three weeks the air conditioning was off. I let Joyce, the woman at the desk, know about it, and she replied, "well it should be on," and she would take care of it. Needless to say, the next day it was still off and subsequent weeks after it had been turned on, the temperature ranged from 82-87 degrees. I never complained anymore about it. When I went to vacate the unit, the 1st of the month was a holiday, so they were closed. When I went back on the 2nd to turn in the key, I explained to Joyce that I had one more item in the unit that I needed to retrieve. She told me that I could not go back in, unless I paid for another month; as stated in the contract. I brought up the problems with the air conditioning hoping that she would at least let me retrieve my item for the inconvenience; after all I paid for a climate controlled unit that was not being climate controlled. After arguing with her, she refused to let me back in without paying. I asked for the owner's contact information, but she refused to give any of his information to me. This is another prime example of a money hungry business that exhibits poor customer service. Clearly, they do not care about their customers at all. Don't expect any consideration or courtesy from this place. Instead of trying to do favors for the people that keep them in business, they would rather rip them off.

Friendly, clean and safe. Three key virtues. All here. Easy to get to for my business coming from…read moreCharlotte, right off of I-77.

Great service, but very slow at coming to pick up my car I was told 10:00am but didn't get my card…read morepicked up into almost 3:30 great company but need to be a little faster, I had to cancel my plans.

Great Service, Always inviting and friendly, establishing excellent rapport. My stay here has been…read morenothing but stellar amazing. The facility is always kept clean and well maintained. The staff Ms. Melissa and Desiree are amazing, and so helpful. The moving truck is such a great value, with cold A/C and such a smooth ride (Lincoln Status) I've never been around such great people who treat you like family. This is the as place you can call your second home (for your stuff ) lol :) A++++

We have 2 units here. One we rented in person, the other over the phone. Both were very easy…read moretransactions. The units and building are nice clean and climate controlled. I like that they have large flat moving carts to use and a truck. The employees are friendly and helpful. The prices on the units are reasonable and you can't beat the location. The building is very secure and I feel my items are safe there.

I wish I could give no stars! this place is absolutely the worst storage place in America!! the…read morerates go up without notice, the staff are some of the rudest people I've ever met in my life and they tell you that you get 24hour access and charge you for it only for that to be a lie and don't bother asking why it's not granted because you will get some bullshit answe. don't waste your time and money on this place!! totally not worth it!

The staff was phenomenal and that is the most important thing to me when I'm conducting business.read more