The young lady was most helpful and knowledgeable. I was given the wrong unit on line she quickly…read morefound the problem and created a solution. Im very pleased with the outcome.

The customer service is friendly, helpful, and most importantly professional at the Reames Road…read morelocation, however, the place smells like urine and has been smelling like urine for quite some time now. While the staff is doing great work, the physical state of the property does not match the high level of service that I experience on a monthly basis. I thought that management would have done something about the smell by now, but it appears that no one is inspecting the property on a regular basis. I was taught that YOU CANNOT EXPECT WHAT YOU DON'T INSPECT! To be clear, If you don't inspect the property on a regular basis, then you cannot expect the property to maintain the five-star experience. The staff deserves a cleaner environment to show new customers and to retain old ones. Hope to see better maintenance next time regarding the urine smell, because the customer service is first class! Thank you. J. M. - 3403

We have stored our motor home here for a number of years and rate this place high. The grounds are…read morealways kept neat, there is great security and the owner has always been accommodating and helpful. In the years we've been here, customer service has always been managements priority. And in the years we've been here, I have never heard of anyone having a problem.

The facility is newly built and maintained very well by the Patterson family. From the very…read morebeginning, throughout my stay, and even moving my belongings out of the facility the customer service was top notch. I was renting a storage unit in Monroe while my home was being built in Waxhaw. I found Patterson's Self Storage about six months later and immediately vacated the unit in Monroe and moved my belongings to Patterson's SS. You can truly tell the difference between a large Corporate Storage Company and a small family business on every level. I would pick Patterson's for the customer service, professionalism, quality of the facility and if that is not important to you . . . they were even cheaper than their Corporate competitors. Nice job Patterson Family.

I rented a U-Haul from this location and had some technical issues when trying to pick it up…read moreonline, thankfully Bill was in the office and was so kind and so helpful!!

We had unit D15 from late Jan 2020 until the end of July 2020. We were very happy with the unit,…read morearea, cleanliness of the unit and facility and the safety. We felt the price was fair for the 10'x15' unit as we compared. But the facility is pretty new and was in much better shape than one right down from the road. And seemed much safer with the gate always closed unlike some others. We moved into Cresswind Charlotte and found being a mile away, this was the perfect setup and it was. Thank You!!

E 10th Street Charlotte, NC location: This place advertises great online deals, but I would avoid…read moreat all costs if you need to rent a space for more than 4 months. This place is a total scam and in less than year, I went from paying ~$80 a month to ~$198 a month. They say they "negotiate" monthly rent but it brings the cost down barely $15-20 a month. I was told if I scheduled a move out for a specific date, I needed to pay the monthly rent up front and for the 15+ days I wouldn't be in the unit, I would get that retroactively reimbursed. Called to confirm and they said that wasn't true, and it doesn't say that in the lease. Why was I told incorrect information over the phone then? A huge scam considering somone will likely move into that unit as soon as I move out so they will be getting double rent for a period of 15 days. I would rather sell all of my stuff next time instead of rent with Extra Space. Updating RE comment below from the business manager: it's clear they are only posting comments to "call this number" to make it look like they're trying to rectify the situation, when in reality this number takes me to the same customer service person that gave me the issue in the first place. Maybe send me a more accurate phone number if you're going to comment and make it look like you're trying to remedy the situation.

don't fall for their pricing, they will end up tripling what you pay for your unit over time- once…read moreyou've moved all of your stuff into a unit and it would be too inconvenient or impossible to move it out into a different storage facility. started with a rate of $70 in november 2025, after a few months it has increased to $109 in january 2026, and now they are upping the rate again (for the same unit our stuff has been in for less than a year) to $189 in july 2026. we were assured by the person we spoke to initially that the initial rate given is what we would be paying "for the rest of the year"- i guess they meant for 2025 (nice white lie for sales sake). but now it has almost tripled over 9 months- we are taking our stuff out of our unit before the next price increase a month from now and will reccomend that anyone we know NOT use extra space storage.

The customer service and the storage units are superior! I am very happy that I checked them out -…read moreand decided to rent from them! There's a 10-day notice requested, when you have no further need; -which is completely fair and better than any other place I've used in the past. It feels 'cleaner' than any other place I've used in the past as well. The 'people' running it are helpful and I can tell they like their job (a definite plus!)

When we first rented space over two years ago at BBS they were great. Lorri was the store manager…read moreat the time and she was so professional and courteous to all her customers. She also was a clean a holic so the place was always bright and fresh. Under new management now and the place has gone way down hill. Amy the new manager is rude often, I mean when she is there. The office hours say 9:30-5:30 on the front door. However go at noon or later or even earlier and perhaps while there you need to buy some boxes or tape, that is not possible. Often times there's a note on the door be back at 3:30, be back at 2:00, call this number if you need assistance (which goes to voice mail) and you do not get assistance. I understand employees may need to step out for lunch, or an errand. However there should be someone on site during those business hours. This is not a one time occurrence, but quite often. In the new year I plan on relocating. Given so many options in the area this is not a big ordeal.

I had been shopping area vendors for a competitive bid for a tow hitch install…read more One company quoted $1,200. U-Haul won the bid at $745.00 and did great work. Lydia runs a tight ship and she's a real pro! She gave me great service and the completion estimate was right on time. I would highly recommend this location!

Ms. Lydia, and Mr. Mike are the absolute best at Lake Wylie U-Haul!!Best customer service, awesome…read morestorage units, and the new building is fantastic!!

Extremely helpful and amiable CS reps, fantastic, brand new facilities protect by gates and an…read moreelectric fence and key code locks between Gates and the inside and the elevator. Temperature and humidity optimal for storing antiques or collectibles. Extremely reasonable monthly rates

Recently downsized and needed storage to accommodate furniture planned for a future rental spot…read more Donna got me setup in just a few minutes. Later when the truck arrived with the furniture, I need additional space. Mack made a unit immediately available and handled the paperwork as the movers did their job. The facility is very clean and the staff very friendly.

A new staff member named Yolanda assisted me with a financial matter and did so successfully. No…read moreother staff member worked this hard to help me in the past and I appreciate it!

I was in need of two storage units. Looking online I decided to look into Smartstop self storage…read more Jan sealed the deal for me. The whole process was more involved than I realized, but Jan made it all simple and clear. Jan showed me the units, explain the contract, hours open, elevator close to my units and much more. It's so pleasant to find a employee who really cares about the customer and does her best to server them. Barbara W.