First red flag should have been them entering my name wrong in the system so I couldn't get in my…read moreunit to drop stuff off. Then when I go to pick it up and due to the changed code on my unit we have to talk to someone at the front desk... where there's a sign at 1:50 that says, "We'll be back at 2:30." We come back a 2:30, sign has been changed to 3:00. We bang on the doors and hit the call button that doesn't work until 10 minutes later someone shows up saying that we can't be banging on the doors and glass because they'll break--this is hurricane proof glass I'm knocking on. Overall, Happy today is the last day in the unit. Won't store with this chain again.

The facility is clean and staff are super nice. However, the rate on my unit increased after 6…read moremonths without warning or notification. When I called to clarify the increase, I was told it's common for rates to go up after 6 months. Buyer beware.

I used this place after I need a larger storage unit....very family friendly and just solid good…read morefolks! I price checked them and they were the cheapest all around and will even pro-rate move ins with month to month on the larger warehouses.

This place is well secured and has very helpful staff. We rented for only a few months but it was…read morewithout incident.

Relatively pleasant staff, but this company -- unlike most -- won't pro-rate, so when I got stuck…read moreand left one day into the next full month, I had to pay for the entire month for a giant unit. GO ELSEWHERE.

Outright Negligence, Bait-and-Switch, and Zero Accountability…read more This is hands-down one of the worst customer service experiences I've ever had. I rented a storage unit at Go Store It Self Storage (20 Garris Rd, Wilmington, NC 28403) and was assigned a 3rd-floor unit. When I arrived to move in, the elevator was completely broken. The on-site manager openly admitted they could not fix it, and multiple tenants confirmed the elevator had been out of service for days -- meaning the company knowingly rented upper-floor units that were effectively unusable. That's not an inconvenience -- it's deceptive and irresponsible. I contacted corporate customer service expecting a basic level of professionalism. Instead, I was met with indifference and refusal. There was a first-floor unit available, yet they refused to move me as a courtesy, despite the fact that THEIR facility was not functioning as advertised. Their solution? Charge me an additional $30 per month to access a usable unit. In other words, I was forced to pay extra for their failure. That is a textbook bait-and-switch. This company took my money while providing a non-functional facility, showed zero accountability, and pushed the cost of their neglect onto the customer. Renting a 3rd-floor unit without a working elevator is unacceptable and borderline fraudulent. If you're considering this location, be warned: equipment may not work, management won't help, and you'll be expected to pay more just to get what you already paid for. Avoid this place unless you enjoy frustration, wasted time, and being taken advantage of.

Doing my move to the area in stages, I needed an affordable and safe place to store just a few…read morethings. This company and location is the place for that! The process of getting some small storage space was easy: reserve the space online, confirm on a call, show up during normal business hours to sign the contract and get access to the storage space, move stuff into storage. I definitely recommend this company for anyone's storage needs based on the low cost, seamless process, and great customer service.

My brother and I had a great experience with the Manager. he was very informative and answered all…read moreour questions. very understanding to our situation. will refer anyone to this Oleander dr location

Good. Cheap have stored my stuff here for a year. No mold. Abdalla is very helpful and great to…read morework with.

This place was cool at first, never had any issues. Then some lying jerk took over as manger! Had…read moreour contract terminated without cause. Then lied and said my husband was at our unit past 10 pm...lies! That happened once months ago and the previous manager was aware of it. The car wouldn't crank so what the hell was he supposed to do? Sleep out there. He fixed the problem and left. They are going to start loosing more customers as long as he's there. Glad we're at a better place now!

I know theft is a risk when renting but I'd only had my unit for a month and a few days. Oct 28,…read more2024, I found my storage unit at SecurCare Self storage on S. College Rd. (Wilmington, NC) was burglarized. I lost thousands of dollars worth of items. Thief/thieves nearly completely cleaned my unit. I was devastated. The office person of the storage facility told me she thought it happened over the weekend and that 9 or 10 other units had also been broken into. The lock had been pried off the door of my unit. The storage unit is fenced in and has a gate code to enter. The thieves took an entire large garment rack with most of my clothes on it, which tells me they had to have been driving to take all of what they did. I recently had to purchase new clothes for the winter as they took most of clothes I had for cold weather. I had taken much time to build up a small nest egg for myself of essentials and wants to have when I moved into my new place. Most of that was taken from me in probably a matter of hours.