From greeting to loading up our new bikes the service at Tom's was flawless…read more Ryan was amazing in helping us select a few bikes to try based on a good conversation about out wants and needs. We tested three bikes and each decided on the same bike in two different colors. Booked our fitting with Tom, the master himself. Based on our schedule, everything went on time. A quick recap of the bikes, service plan, truck carrier installation and off we went. That night we were anxious to try our new bikes on the road and at a nearby park. Extremely happy with the professionalism, no pressure sales approach and patience when asking questions about the product.

Took my Specialized Tarmac Expert in to Orchard Park store and had new extension on my handlebars…read moreput on by Nick the technician. What a wonderful job he did. The new wrap on handlebars looks great also. Tom's Pro bike is the best. Service is always great! Thanks Nick!

I did just stop in for a minute being in the neighborhood I had to check it out. I'm going to…read moreassume the man I talked to was the owner but either way he was very personable and friendly. He asked if I had any questions and discussed bikes with me for a short time. He was knowledgeable about bikes as well as trails and where to ride. The shop is super clean with everything in it's place, neat and orderly. Quite a few shops I've been in things are piled all over in disarray so this was nice, easy to see what's for sale. There were accessories like locks, bells, seats, tubes plus a good variety of new bikes. The prices seemed really great for a bike shop. I can't write about service but I would definitely bring my bike here and try it if needed. The parking lot and entrance are in the back enter from the side street....easy peasy. I look at this as a great find....love to see bike shops around.

If you are looking for no frills, fair, and friendly service, this is the place. Called ahead to…read moremake sure they were open during this complicated time. They have a good system with signs reminding you of the rules without sounding judgmental. I came in with a well loved bike needing a serious tune up. Both staff were very friendly and gave my bike a quick look over with specific explanations of what I needed and why. They gave me a price estimate right away; something I truly appreciate. It was a quick turnover so I came back a few days later and staff was just as friendly and helpful as the first visit.

I've really been pushing to buy everything locally instead of on Amazon, at Walmart, etc. I called…read morethe other day inquiring about getting some additional straps to secure my bikes to my trunk mount rack - the person on the phone advised "Well your rack should have straps on it" and he argued with me a little bit about how I wanted some extras to keep it safe, and he advised "well we don't sell bungie cords", which is not what I was looking for. Thule sells extra bike straps on their website- these things exist. Then I asked if they had covers for it to keep the bikes from getting dirty when you drive with them on the rack. His reply: "That's the price you pay for carrying your bikes on the back of the car." Extra straps and covers exist, so I'm not sure why the attitude was necessary. Needless to say I'm not going to shop there going forward- I don't appreciate being spoken down to.

Kudos and thanks to Northstar Bikes for their support for the Ride for Roswell on June 28, 2025,…read morenot only to service the needs of all riders from the bike support tent at UB, but also to help me personally in a very special way. They agreed to handle my Long Island-residing bike after the Roswell Ride -- to take it back to their shop, dis-assemble and pack it for shipment, and see that it reaches me in Long Island. What more could one ask? Bravo to Pat and the team at Northstar.

I always go here for all bicycle needs. Teddy, thank you for your amazing service today. Their…read morestaff is super knowledgeable about any bicycle you bring in. They offer many kinds of bicycles across a huge variety from old-fashioned to brand-new. It's priceless how thankful I'll continue to be for a well-maintained corner shop Gem in Allentown. Thank you guys. 10 out of 5 stars. May God Bless you all.

Took my bike in for a desperately needed tune up and picked it up yesterday. The brakes work…read moreperfectly (thank you!). New chain (excellent!). But as I'm riding today the gears seem to shift occasionally while I'm just pedaling, not shifting. I'm not a bike expert, but it probably shouldn't be doing that. Sorry, but I'm taking it somewhere else next time. The people are nice and the story of the shop is fun and all, but they don't seem to do a very good job of actually servicing a bike. And that's sort of the point...

I just picked up my recumbent trike from Bert's on Niagara Falls Blvd after a 'level 2' tune up…read more Taylor Olmstead ended up taking care of a couple of things that had been missed somehow. He must have spent close to an hour making sure that when I left everything was right. I can't thank him enough for being so diligent and professional. Also a shout out to Paisley for being very helpful.

Once again I was here for yet again another flat tire. In less than two years and not daily bicycle…read morerides, this is NOW my seventh flat bicycle tire! It's been since 2021 when we got our Citizen bikes and now have 1050 miles on them, which seems to us like a lot but we do NOT ride our bikes everyday. I've owned a bicycle as a preTeen when I'd ride the one way distance of about 23 miles from North Beach San Francisco to the Golden Gate Bridge, then through Mill Valley, then UP to the Mt Tamalpais peak, then speed down without brakes to Stinson Beach and lunch, then ride back at young age of 14 ! I was young BUT knew enough to stop in Sausalito for fish & chips at the then famous Arthur Treachers Fish and Chips! Those were the days! These days here in WNY I've so many flat tires on MY folding 16" ebike since we started riding our real bikes on various area biking/hiking trails since 2021! In ALL of my bicycle days of my past in Spain, France, but mostly in my San Francisco, I've maybe had two flats, back in those days when I rode on the streets and as fast as the cars next to me! Yesterday was flat number SEVEN on my 16" folding eBike and as I mentioned, we do NOT ride often, and on the bike paths we use, I'm always looking out to AVOID stones glass and bumps more than covid! What is it with these bike that is so "bad" I am getting so many flat tires? Are you experiencing this too where you bike? It took them about 35mins and it's as good as new.... AGAIN!

I wanted a good road bike as I have a fitness bike but have been getting into cycling and…read moretriathlons more. I went to Andy at Love and Sprockets first for a fitting. I'm an average height but have long legs for my height. Andy quickly realized this and that narrowed his recommendations down to bikes that would fit me specifically. He even recommended two models that he didn't sell. He just wanted me to get the right bike for me. After doing my research and test riding (even at his competitor's), I found the Argon bike was the best for me and bought it from Andy. He then got it all set up and did a final fitting with me too. He explained the little bit of maintenance I'd need to do as well. In the end, he spent several hours over 3 days with me and was amazing. I highly recommend him and this shop. He knows what he's talking about and works with you to find what's best for you.

Went to the Amherst store looking for an ebike. They didn't have any but checked with the Hamburg…read morestore. They had the bike I was looking and quoted us a price that seemed reasonable. We asked if the employee would let the Hamburg store know that we wanted the bike and were on our way. Drove to the Hamburg store and waited over a half hour until the employee there was done with other customers only to find out that the bike was actually more than double the price given. There was zero attempt made to honor the given price or to reach some sort of compromise. We wasted 2+ hours. Either bait and switch or total incompetence.

Wonderful folks ... splendid service ... fantastic products ... I recommend patronizing this place !read more

Been buying bikes from here since I was a kid! They have a lot of higher end stuff, but can order…read morewhatever someone needs. Super knowledgeable & helpful staff.

Campus is thé place to find a new bike, have your bike checked up for the season or some…read moreaccessories. The staff is very knowledgeable and takes all the time for you. Forget about on line ordering or the bog box stores. Your local bike shop is so much better.

Awesome spot. Employees always greet me with a smile. I stopped in to use the air pump to top off…read moremy tires and they actually did it for me thanks guys. The prices are right and the employees are professional always a great experience

Adam, the owner, provides excellent service and advice. He repaired my bike's brakes when one of…read morethe so called local premier bike shops said they couldn't be fixed. I live in the northtowns, but won't go anywhere else for repairs, tune-ups or accessories. Joe M

Absolutely an outstanding business. I do t have words for how accommodating everyone was. Adam and…read morehis team are great! I'm honestly usually the type to just go buy it new instead of getting something repaired but the prices are very reasonable and I was willing to take the chance. The tune up solved my issues. I highly recommend this local business. Side note: they do a great job at being COVID conscious which is always appreciated.