Love my hair from Megan!…read more I had a difficult problem because it had not been highlighted right the last few times and I came hoping to get it fixed. She exceeded my expectations and I love my hair again. I will definitely be going back soon.

I don't want to go into full detail about the appt, but I just wish I was able to receive a cut by…read morethe stylist I was scheduled with and not someone who may not be too familiar with thick hair and layers. My hair looks like a shelf, has no style and the little layering that is there is uneven. I don't know what do from here but it's bot at all was I asked for.

Turn your back, and go to a proper salon! As the stylist/owner of this salon, himself, said, "I…read morewouldn't use a groupon for my hair needs, I'd go to my stylist, because who knows what you're going to get." Couldn't have said it better himself (which was strange, considering he offers it!). This person, Elsa, who handled my hair couldn't understand the cut that I wanted, albeit with picture and all. I've used a similar photo with my regular stylist, and never had any problem. The coloring seemed amiss too, i.e. she had to be instructed what to put where. If that wasn't bad enough, the place was a bit dirty; brushes and combs weren't sterilized; the stylist kept on pulling at my hair from the back to bring it to my face, to ridiculously ask if that was the right point to cut, rather than use another mirror to show me where she was going to cut, and to actually let me see the length! This place is just unbelievably unprofessional, I wouldnt be surprised if the "5 star" ratings were actually from family or friends of the salon. In short, take the owners advice (ironically!), and bring your business to your trusted stylist. Definitely not worth the saving. Oh and by the way, just to see how "professional" this salon is, the owner loves to give sarcastic responses to any negative review. Will not go back and will definitely not recommend.

Moved to this area and needed to find a good hair salon. Found it! This was probably the best…read morehair trim ever. Josh is great at color and cut. I'm a lifetime customer.

Loved the service , got a silk press and curls , 55 dollars depends on length of hair , I was in…read moreand out will definitely return.

Good service and clean place, the girls are very friedly and profesional, I LOVE THIS PLACE…read more RECOMMENDED!

I would give Parlor 10 stars if I could . My son and I have both been going to Parlor for four…read moreyears. The quality of the cuts and color provided at Parlor are unmatched. Aside from the incredible quality of service provided, it is an absolute delight to walk through the front doors. The Mavens at Parlor make you feel like family. Their recent move to 22nd and Main changed the scenery but not the vibe. My son and I both look forward to our visits. They, along with their sweet pups who frequent the salon, have created an inclusive and affirming space while authentically stating that they "are not for everyone.**" Their website statement: "Parlor is a warm, welcoming, come-as-you-are salon. We have a zero-tolerance policy with offensive or harassing language and behavior from anyone, staff or clientele. Any persons participating in such actions will be asked to leave immediately." If you are looking for amazing hair services, along with an amazing community of people, this is the place for you.

After seeing the amazing cuts and reviews for this salon, as a newcomer to Richmond I was excited…read moreto get a rad cut here. Something went seriously awry for me. Maybe I have lost the ability to communicate effectively. Maybe we entered another dimension of reality and I will wake up soon. This is a hair nightmare. I first had my hair cut from a stylist that was recommended by the receptionist as amazing at texture. I mentioned to her that I was growing my hair out a bit. I ended up with a thick, chunky cut that was, frankly, bad. I called and asked if someone else could fix it. I was slotted in with the owner. She was not happy that my statement that I was having fun getting my edgy, highly texturized short hair just a bit longer was not honored, as my hair was significantly shorter than when I first came in. I stressed that I wanted a soft, super texturized haircut with lot of tendrils and such. The owner has a gorgeous cut, with tons of soft texture, much like what I was looking for. For a reason that I cannot fathom, she cut most of my hair off the back of my head almost to the scalp. She kept going up the back of my head with the comb and scissors and I could not figure out why. Now, looking at it at home, I guess I know why...there are little patches in this very short hair that are sticking straight out, which she was clearly trying to fix. It's like a series of harsh chop marks with a slightly longer patch in the middle. It looks absolutely bizarre and awful. It's also cut super short where I have a natural cowlick, so it legit looks like I have a bald spot back there. I cannot understand why she cut my hair so very, very short, even though we had discussed repeatedly that I was growing it a bit. I am pretty fearless with my hair, and it takes a lot to rattle me. I left the salon shaking, got in my car and had a panic attack, and now looking at the back, am wondering how it will even be possible to fix this. I am guessing someone will have to pretty much shave the back of my head. Everyone in there had the most amazing haircuts. Next level cool. Beautiful salon with the nicest people. I'm absolutely gutted. I want my long twirls and funky tendrils back. It will take a year to get back to where I was. And yes, I will admit that when I woke up this morning and felt my hair and looked in the mirror, I couldn't stop myself from crying. First world problems, I know I know, I don't want to be the woman who cries over her hair, ugh, but what in the actual blank happened here?!

I live out of state, I bought a gift certificate for $150 for a loved one. I thought she'd love the…read morepampering. She's a busy mom who doesn't have relief/child care in order to get away. It's been 7 months and it just never works out for her to get away. The certificate states clearly at the bottom "WE RESERVE THE RIGHT TO CONVERT GIFT CERTIFICATE FOR SERVICES TO THE ORIGINAL PURCHASE DOLLAR AMOUNT. I called and explained my delima, saying it's been 7 months and it just never works out for the recipient. The clerk who answered said that's up to our manager, I'll get her for you. After stating the situation she quickly and to the point said they do not refund gift certificate. No "sorry for the issue", "I wish we could, but...", not even an "unfortunately". I'm totally disappointed in both the manager and the establishment!

The massage therapist is amazing and has very skilled hands to give you a whole new body! You've…read moretried the rest, now try the best!

The hospitality is great…read more I specifically said I don't like shags, mullets, or anything on trend now. I asked for light airy layers and I got a damn shag/mullet like cut. I have no idea how to style this mess.

Please take your business anywhere other than here. They botched my wife's hair and when she asked…read morefor another stylist to make it right, the owner flat out refused. She literally told me she doesn't care about her as a customer and hung up on me, despite her going to this salon for several years. Don't think I've ever encountered a business owner that rude or with that little empathy. Do yourself a favor and take your business elsewhere.

Clips now called The Craft Salon is a wonderful place to get your hair done. Alysia is very…read morethorough in her consultations and does her best to give you your desired result while making sure it will look good on you and also respecting our bodies and the earth. They use natural products and really take time to get to know you and your hair. Small, friendly, and bright, this salon is a great stop for someone just looking for a change or someone looking for a new stylist. Hey, you can't please everyone, but pretty darn close!

Alysia is the only person I trust to do my hair. She listens to what you want and discusses…read morerealistic possibilities with you, you are really creating art together at these hair appointments. Not only that, her reiki services are impressive. She really has a lot to offer and only wants to help you become the best version of yourself, from the inside out. Between Alysia's skills, the banter and always smiling face of Sarah, the owner, and the extra fluffy friends they bring along for their work day, this salon is so much more than a salon and I always look forward to my appointment. The salon itself is so soothing and comfortable, with plenty of snacks if you're like me and come straight from work and always hungry. Thank you for all that you do, you really have helped me gain confidence that i had lost for so long.

Alexis of Bikini Bar is top notch! Her studio is so clean, feels and smells like a warm home. Her…read morecustomer service is above average and really sets the standards for small business owners. Her waxing/ therapy session is something I look forward to. We have such great conversation during my services. Her waxing services are efficient but also don't take all day. You never have to wait for her, she communicates very well if anything changes and how to get to her studio. She takes all forms of payment and is just a great person. Book with her today! You deserve luxury.

Alexis does a consistent fantastic job with my waxes. Her space is clean and she's friendly and…read moreprofessional. So glad to have found her!