This company lives up to its name very reliable and punctual and provides great care. They have got…read moreus through some emergent situations. You can call them at anytime and they will answer. I wish I could clone the owner she is such a patient caring and professional person

My mother was transferred from Northwest Hospital to Future Care Cherrywood on Monday, 9/28/15. The…read moreshiny brochure and the "sales" person who spoke with us during my mom's hospital stay left the impression that this would be a modern, attractive facility. Thinking back, I remember this lady admitting she had never been to this facility. Why hadn't the Regional Care Director for Future Care not visited one of their locations? I quickly found out why.... When I visited Future Care Cherrywoof that evening around 8:30 pm, the reality could not have been farther from the sales pitch. Walking into the small lobby area, I detected an unpleasant fishy smell. The front area had a shiny new-looking sign and some nice decorations, but beyond that point I could see that this place has not been renovated since the 80's. Everything was old, worn-out, and dirty. Chipped paint, dirt in every corner, unidentifiable deposits of what I hoped was food on the hallway floor. In my mom's room, the floor was very dirty, and the filter of the air conditioning unit was caked with dirt & dust. 30-year old furniture, no hangers in the wardrobe, on and on. My mom told me that fish was served for dinner--perhaps an explanation for the fishy smell. My mom was on oxygen at Northwest Hospital--a tube that hooked into a unit in the wall. Here, they roll a large suitcase-sized contraption up to the bed to provide the concentrated humidified O2. It made a loud bubbling noise that competed with the filthy, noisy air conditioning unit. I picked up the TV remote to move it and it was sticky & had bits of food on it! **Two days later, the remote was still dirty. Did I mention the suspicious deposits of some sort of food in the hallway in at least 3 places? The floor was old gray linoleum flecked with brown & black specks designed to hide dirt. Unfortunately, there was too much dirt to hide. That night, my mom was awakened by the sound of a naked man who had wandered into her room & was mumbling gibberish. She pressed the call bell, the responding staff member said something like "Hey you, naked again Mr. ??" Apparently this is a regular occurrence causing no concern. The night of 9/29/15, there were heavy rains in the area. My mom woke up sometime during the night, opened the door to the toilet room, and was greeted by a flooded floor and a steady drip of water coming through a completely soaked ceiling tile. She had noted previously that the ceiling tile was stained by an earlier leak. The nurse led her to the hallway shower room to use that toilet. The next morning, the water was mopped up & the ceiling tile was replaced. I wonder what sort of mold was up there after repeated leaks. Please understand that I didn't walk in with a magnifying glass on the hunt for specks of dirt. My observations were only things I noticed from brief glances. Also, my mom is easy to please and has never complained about the environment in hospitals where she has stayed in the past. The staff was friendly, but the nurse was obviously over-worked & exhausted looking. I can't imagine having to work in those conditions. An even more egregious fault of this facility is that they had none of my mom's medications on the evening she arrived, even though they had several hours notice of her arrival. My mom is on many medications for various life-threatening conditions. She was supposed to get two antibiotic doses each day, but they did not provide this until the next night--two missed doses of antibiotic?! She was also not given medications she needs for anxiety & insomnia and has gotten very little sleep as a result. I'm yanking my mother out of there as soon as I can find another place and reporting this place to the ombudsman and to Medicare. Is it honestly too much to ask for a clean, slightly modern facility that can provide patients with the correct medications in a timely manner? Northwest Hospital was like a four-star hotel in comparison. I asked her nurse to provide a list of what medications my mom was given up to that point. I was told that I would have to speak to the doctor about this because they did not have access to computers so could not print anything. The best she could do was look at her paper list of my mom's meds & compare it against the list I had of my mom's medications. I was not, however, given the requested information of what medications she had actually been given each day.

We love the fact that they have Russian speaking staff at all levels and have been able to handle…read moreour family so well.

After being spread so thin with my dad, having dementia, it truly took a toll on our family. We…read morewere torn between home care or assisted living. My family is extremely happy to have chosen heaven on earth home care not only are the caregivers, compassionate, and reliable. they also have provided my dad with late stages of dementia with brain stimulation, activities and exercises. Miss Brown is compassionate and answers her agency phone even during off hours, I have never met a home care agency with such compassion. I am happy that we chose one on one care for my dad and I am extremely happy that we chose heaven on earth home care services dealing with dementia can be A lot. This agency has set the bar high.

My wife's part time Caretaker is wonderful. She is always on time, gentle and makes her feel…read morespecial.

If you're looking for a personable and hands-on physical therapy experience, look no further than…read moreSmith & Prothero. I had previously tried other centers, including Drayer, where although the staff was friendly, I often felt like I was on my own--more like paying for "gym time" than receiving personalized care. At Smith & Prothero, the experience was entirely different. From start to finish, I received one-on-one, hands-on therapy tailored to my needs. They don't just hand you a list of exercises--they work with you throughout the entire session to ensure you're doing them correctly and progressing toward recovery. I had the pleasure of working with Rick, who was not only knowledgeable but also genuinely invested in my progress. I have also worked with Laura and Willie( both amazing and very much hands on therapist). I can't recommend this place highly enough! You won't be disappointed!

In the past two years my wife has needed to go into a Rehab enter. The first time was two years ago…read moreafter she had back Surgery. They put her in a facility near where we lived. The facility was nice and seemed to be well equipped but seriously understaffed. It often took a half hour to an hour for an aid or nurse to respond to her call requests. Facility okay, staffing an issue. This time she after having fallen many times in our unit she was hospitalized, They decided to send her to a Rehab Center in Anne Arundel County. This place, though highly rated by Medicare was awful. It was a rather dingy facility in which you were immediately overwhelmed by the smell of urine and feces! It also took an hour or longer for anyone to respond to her calls, often she was told just to "go in your diaper" until we have time for you! The PT/OT facilities were bare-boned and she received barely more than 20 minutes of one or the other during weekdays. And on one of those days they had a group session instead of individual treatment where none of her Rehab needs were addressed! This place was so awful I found myself crying to myself, feeling guilty that she had to stay in this disgusting facility! I fought for and finally received the OK to transfer her to Lorien, Elkridge! I can only describe it as like going from the worst Motel 6 in the world to the Carlton-Ritz! Lorien Elkridge in a very welcoming, clean, well-equipped facility. And the staff, including the those working the front desk, are very welcoming, responsive, kind and caring!! She rarely waits more than 5 to10 minutes when she request assistance. They seem to be eager to get whatever she needs and often do the same for me. The nurse in charge, is on the ball and is willing to put up with my inquires of her medical treatment and requests from me to obtain specific treatments and/or mess (I will admit that my career with the FDA as an expert in both Medical Devices and Pharmaceuticals does give me an unique knowledge base.) She gets OT and PT every weekday, often for as long as an hour each! I can't rave enough about this facility and its staff. If you live near Elkridge you definitely would want to send your loved one her if they need rehab. Heck, even if you don't live near here, I would still recommend you check this facility out.

Wonderful building and inviting staff I had the pleasure of joining Lorien in Elkridge during the…read morepeak in pie

Eldersburg Medical Adult Day Care was suggested to me by a social worker friend. They are a less…read morecostly alternative to an assisted living facility and allows my mom to live with us a home. I am able to go to work during the day, knowing that my mom is safe at their center. I highly recommend their services. Mom loves attending the program at Eldersburg

I believe that the level of care provided is worth the wait... and I say wait, because every time I…read morehave an appointment at this facility my average "wait" to see my ortho, from my appt time is 1-2 hours. So picture this: I show up 15 minutes early for my appointment. I sign in, I sit in the waiting room for 45 minutes, only to be called back and to sit for another 45 minutes to an hour before the doc actually comes in to talk to me. We discuss my symptoms for about 5 minutes and then the doc goes back to work with other patients and sends me on my merry way. If I didn't think that the doctor level of care here was well above par and I was not on short term disability (granting me the free time to sit around for hours at a time), I'd probably find another doc for treatment in the local area.

Fantastic experience! Thank you so much for your excellent care and fantastic staff. Keep up the…read moregood work!

I was extremely nervous on trying this experiment, however, Esha and Jessica were extremely nice…read moreand helpful polite. They easily put my mind at ease. I wasn't sure what to expect as they parted my hair and took pictures at different angles. I was told this would be used to see before and after hair growth. They were very professional. I highly recommend them.