We recently purchased a couch from the Brick and the service was great. From the salesman; Stephen…read morewho was extremely helpful to the delivery men, Dave and Alan, who were very professional and put the couch exactly where I wanted and took all the packaging with them.

Every interaction, I would've rather have stuck a toothpick between my toenail and kick a wall…read more What started as a fun experience couch shopping turned into so much of a headache that we would've rathered just cut our losses then have to deal with these people. Settings expectations and not following through, to abysmal delivery services, 0/5 stars on customer service. After stringing us along for months and months and then giving us the classic "well it was an approximation." Then we asked for at least a store credit and it was "against their policy." Still waiting for a piece of a couch we bought in May and it's mid September. If their policy was to ensure unsatisfactory customer service, then they get a 10/10.

Fantastic service, even during the pandemic. Was able to purchase a new stove by sending questions…read moreby email, and getting answers and pictures back. Contact less purchase and proper social distancing, and they even put it in my suv. Definitely a great, local, shop!

My wife and I purchased a dishwasher from here. They had a 'deal' but the unit was at the…read morewarehouse. Comes in after a week, but wasn't the model promised. My wife's phone number was on file. When she was calling the day before five times throughout the day on the day it was promised, they never answered. After the last time I called from my cell (not on file) and they immediately picked up... what a coincidence. It was in the next day - but ended up being a different model and we had to notice it and mention it. They don't check model #'s at the warehouse and in receiving apparently, it was shady business. But we still got a deal I guess - lower price than what we seen online even though we got suckered into getting an older model that we didn't really want. I just didn't want to wait 2 more weeks to get something from costco...

Having dealt with Canadian Appliance Source three times (fridge, dishwasher, range), I'm a bit…read moremystified about all the 1 star reviews. As a distributor, Canadian Appliance Source is not responsible for the working condition of the appliance. Unless it is damaged in transportation, the Product Manufacturer is the source for repairs, maintenance, etc., as opposed to the middleman who distributes the product, but has nothing to do with its assembly. You can purchase extra warranty if you have concerns. My most recent purchase went smoothly, earning Canadian Appliance Source a 5 star review. I was in the market for a dual-fuel range (electric convection oven with gas range), and Canadian Appliance Source offered a wide range of products at very favorable prices. Delivery was easily arranged, the range arrived at the appointed time, and they hauled away my old range for no charge. They also offered hook-up service for the gas at a favorable cost. However, in my case, that wasn't necessary, as I have a friendly electrician neighbour who will just do it for me. I purchased a bit of extra warranty to cover the first full year of operation. I find that, if something's going to break down, it either does it right away or 10+ years later (assuming that you care for your product). It also helps to take the time to do a bit of research into the product lines that interest you. I had liked my previous Electrolux stove and assumed that I would get another, but I read so many favorable reviews for the GE Range (loaded with cooking options), and Canadian Appliance Source had just the model and the exterior finish that I was looking for, and at a far better price than those offered by the many competitors. I've had very positive experiences, but I have never looked to Canadian Appliance Source for Customer Service, so perhaps that explains the stars on my review. Anyway I will be back there again for my next appliance, whenever the time comes.

Edited to update after their misleading response on Trustpilot. I wanted a fridge with the door…read morereversed. This was stated. There was no charge stated above the no worry delivery offered or I would have paid it. They was zero reason to remove the door for a fridge smaller than the one going out that previously came in that same door. There was not a single mention of a copper line until they pulled the fridge out. Their response clearly shows how bad their service is! Worst appliance retailer I have had in over 35 years, never going back. Seniors stay very clear of them! I took delivery of a fridge on June 25, 2026 and the following problems occurred: They would not unhook the water supply because the tubing is copper; which is crazy because it is literally the same nuts and the water supply was turned off by me ahead of time! Luckily, I was able to do that for them or I would have had to call an appliance person. They removed my front door, nobody in 30 years has ever done that. They damaged the doorframe in several spots. When they hit the door frame they also dinged the new fridge in a couple of spots. They would not reverse the door because it was not on the order. When I mentioned this to the salesperson, he said that I never mentioned it. I chose the fridge on-line. I had a list that I rhymed off that basically said "exact model number, colour, the type of doors and the fact that I chose this model because I need the door reversed". A lot of packaging was left inside the fridge (they were supposed to remove all packaging). They did not level the fridge and I did not realize that until after I loaded it and used it a bit. Feet would not move. Had to empty the fridge again, pry it up and then turn the feet, put it down, check level and keep doing that myself until it was corrected! This fridge was not the most expensive as it was bought for temporary reasons, not a permanent fridge, so I was extremely accommodating. I wrote to them and listed the concerns and the fact that I was not being too picky. I would fix my house front door as I have that paint; I don't need a replacement fridge, either a door or even the touch up paint will suffice - with some compensation as I did not purchase a damaged fridge at a lower price; They agreed to the cheapest offer which was perfectly fine, they refunded 10% and sent me an Electrolux touch up pen; (note again that I had to unhook the water supply myself). This had taken some time but, in every correspondence, I said the door needed reversing (I could barely use the fridge for weeks). Finally, they said to go back to my salesperson. I did that, he checked and said that it had been too long and now they wouldn't do it. So back to CAS. They sent me a rather rude email stating "This item was delivered nearly a month ago and you did not report this issue to us within the first few days of the delivery. Consequently, our team cannot return to reverse the door due to the liability concerns" then basically told me to talk to my salesperson! So, I contacted my salesperson and also overed to pay $40 which was apparently missed on the order. He checked and the installers said they wouldn't do it now because the fridge is in use. So, what next, call an appliance person and pay that too 7 weeks later it is still difficult to use the new fridge!!!!! This is my overall opinion. Most people will choose this company for the free delivery all included full service. DON'T! YOU ARE BETTER TO PAY FOR THE SERVICE FROM PLACES LIKE THE BRICK OR LEONS. Last year I got a new upright freezer from Leon's, paid the service fee, it was amazing from start to finish. Another sort of comparison, I took delivery on a new box spring and mattress 2 days after the fridge, paid the service fee and that was also absolutely amazing from start to finish. So, if you get a good deal on an appliance from CAS, that could work, just don't get conned by the free service part, it has been extremely painful (and rude when I was an accommodating person from start to finish.).

This is your typical big box Home Depot. There is a Garden Centre and a Tool Rental Centre. It is…read morespacious, clean, with a high ceiling. There is easy-listening music playing in the background. There is free WiFi. The store is wheelchair accessible. There are washrooms in the back. There is free parking in the private parking lot. Review 2023-149

No stars was not an option otherwise I would have picked that!…read more Please if anyone ever buys a major appliance of any kind from home depot do not waste your money on the home depot protection plan! I took it out on a washer dryer combination and when i asked about the protection plan I was told - Just make one phone call and someone will be out straight away to repair the item if they cannot then they will completely replace the machine for me know questions asked! This could not be further from the truth as its been weeks now and I still have not had anyone come out to even look at the machine! Apparently I now have to find a local repair company myself, pay for the repair myself and submit the bill to them for reimbursement I hope. They even asked me if I would like my returned payment to be in the form of a home depot gift card!!! Unbelievable!!

Friendly and knowledgeable staff. Inside the store it looks like the reject parts from the…read moreconstruction of a Transformers army with bits and parts scattered everywhere. However, the staff seem to know everything they have in stock, and how to order parts if they don't have it.

On several occasions I have turned to Oshawa Appliance parts to assist with repairing my home…read moreappliances. They have helped me with my clothes dryer, side by side refrigerator/freezer and my oven. Each time they have provided excellent service. Most recently I called them confident that the ice maker auger motor had broken on my fridge. They recommended bringing in the part to have it tested before ordering it ($160 part). I did take it in and they bench tested it for free, confirming that it, and the solenoid that controls the motor were working correctly. Puzzled, I investigated further (there are a lot of great DIY appliance sites out there with detailed videos) and found that my problem was a couple of broken plastic tabs on a $12 part. I couldn't be happier that I did not waste money on a repair service call, or a motor that did not need replacing. DIY has saved me a lot of money and I have OAP to thank for that.