Honestly I had a great experience with this shipping company. They didn't ring my bell my like jerks do. They actually put the package in front of my door. A lot of these 3rd party companies just throw the package in the main lobby. Its nice for a change to have a competent company to bring up my packages with a smile. Their service requests were great as well. If I was a big time seller of merchandise I would probably look into how I could work with them. read more

Gofo Express i a the worst logistics company! I don't often give one star reviews but if I could give negative stars I would. Unfortunately, I have not had one but two packages now that never got delivered. I bought items from Pop Mart who frequently uses Gofo as a domestic courier for US orders. These were packages that were shipped internationally via Yun Express and then were handed over to Gofo for the final delivery. Both times, my packages showed up to date tracking until it arrived at the Gofo delivery station. This is where all tracking stopped. My first package has shown in transit for the last 72 days! I had to call Popmart who offered to send me a replacement package and now my replacement package is also stuck and the tracking is no longer updating. When I tried to call Gofo they basically said i would need to go back to Popmart and that they could not help. It is quite upsetting to not be able to get my packages. These were items that ended up getting sold out by Popmart and I had to go look elsewhere now to purchase them because Gofo never delivered. I don't know if these packages are getting stolen or what is happening to cause all tracking to get lost. I am now hesistant to purchase from any company that uses Gofo. It does not seem that this is a courier that can be trusted for delivering packages. 72 days showing no tracking is unacceptable! read more

Gofo Express - Package stuck at GOFO for over 72 days! - Couriers & Delivery Services Near Me

GOFO, like UniUni, should not be operating in the United States given the level of service they provide. Nor do they deserve even a one-star rating. Amazon should also be included among the most disappointing delivery experiences. Over the past two years, this has been the most frustrating experience I have ever had with logistics companies. Packages are routinely mishandled--thrown at my door, photographed inside the delivery vehicle, then placed on my steps for a second photo, and in some cases even taken back into the vehicle afterward. For business deliveries, drivers often make no attempt to enter the building. Instead, packages are left outside--even when the business is clearly open or closed--making theft almost inevitable. I have personally contacted customer service repeatedly--both by email and phone--with clear, specific delivery instructions that are consistently ignored. Even today, a package was stolen despite my prior efforts to prevent exactly this situation. I have reached out to customer service over 380 times, and only once has my request actually been followed. At this point, I have no confidence in these services and will avoid them whenever possible. read more

The driver showed up in his pajamas and was playing car-thumping loud music in our quiet community. Threw package onto doorstep and left. I was sitting in my living room watching. Completely unprofessional on both sides. I am sure they have done better and have had better delivery people, and this is probably a one-in-a-million; however, I had metal photos inside the package which were thankfully well wrapped by the sender. I don't recommend this company as a final-mile delivery company. read more

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My package was cut open and the content removed. The package was then taped shut with clear tape. The delivery person proceeded to deliver the package taking a picture. I contacted customer service and reported it. The customer service representative confirmed that the package shows where the package was taped and cut open. The idiot delivery person took a picture of where the package was opened. I spoke with the building manager to get the cameras reviewed so we can get the images of the delivery person. I will be filing a police report and contacting Federal Authorities once it is determined if the delivery person was an American citizen. Yes, I'm going to do the most. I'm on disability and reached senior citizen status. I live in a senior building and this has become a common practice. This is why we are working with management to prosecute all parties involved with the theft. DO NOT USE THIS SERVICE. FILE POLICE REPORTS OR CONTACT THE INVESTIGATIVE REPORTERS IN YOUR LOCAL CITY. WE MUST BAN TOGETHER TO TAKE THIS COMPANY DOWN. read more

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Freakin' horrible! They consistently deliver to the wrong address. Then send a picture showing the wrong address. Then, if you do get your order, half the time it's damaged. Boxes crushed. I had one crushed, opened, broken parts put back inside, then taped closed again. read more

Trustpilot reviews Thanks for your review! Gofoexpress logo Gofoexpress Your review is pending.Read more Cliff 0 reviews US Rated 1 out of 5 stars This is the absolute worst delivery... This is the absolute worst delivery service in the world I've ordered tons of things mostly from Temu and have filled complaints with them to no avail. Deliveries are thrown into the driveway away from the house, left on there porch beside the designated DROP BOX or inn top of it. Even in the rain when Theo could lift the box lid and put it in it. I've reconsider even ordering from Temu anymore. Terrible Delivery company work irresponsible drivers.See less Edit Delete What's next? Become a verified reviewer All you need is a photo ID. Verifying helps ensure real people are writing the reviews you read, builds trust online, and lets everyone shop with confidence. Your ID will never be shown on Trustpilot--we'll only display a verification badge. Learn more Keep 'em coming... Trustpilot reviews This site is protected by reCAPTCHA. We collect device and interaction signals for security purposes as described in our Privacy Policy. Choose country United States About About us Jobs Contact Blog How Trustpilot works Press Investor Relations Download the Trustpilot iOS app Community Trust in reviews Help Center Log in Sign up Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Data Solutions Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Cookie preferences Do Not Sell My Info Modern Slavery Statement © 2026 Trustpilot, Inc. All rights reserved. read more

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Apple Valley Ca had a package delivered it says all over my fence deliver to front door do not leave package here! The driver threw over the fence right below the sign that says do not leave here drliver to front door!! The front door is 75 -100 ft from where driver left it,he left literally by the street and took pictures of it and by the time I got out,(im disabled) it was stolen. Gofo said we'll we delivered it so its not our problem they dont care that it was not delivered to front door as long as it is at or near the house thats all they will do! Their drivers apparently CAN'T READ and are LAZY!!! read more

Gofo Express - Couriers & Delivery Services Near Me

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This was easily one of the worst courier experiences I've ever had. Mainly because it was so avoidable. They tried to deliver to a commercial address after hours 3 times, this commercial address has its receiving hours clearly posted. I know this because they eventually delivered the package and left it under that very sign. The package was destroyed. They customer service was arrogant, fully of comptempt and basically embodied the very name of GoFO. read more

The most frustrating delivery experience I've had by far!! My package was shipped from China 10 days ago and reached GoFo's California facility 6 days ago. Since then, the tracking has completely stalled with zero updates. It's impossible to tell whether the package is moving, delayed, or lost. Customer service was equally disappointing. After waiting to speak with someone, the only response I received was that there was "no update" and that I should keep waiting. They offered no explanation, no timeline, and no help. A logistics company that cannot provide accurate tracking information or meaningful customer support defeats the entire purpose of shipment tracking. Based on my experience, I would avoid any seller that uses GoFo Express. read more

bottom of the barrel delivery service, these guys suck more than my vacuum cleaner. my delivery address is my work because I live out of town where nobody delivers to, i have 3 packages waiting to be delivered because they never deliver between regular business hours (8am-6pm) when I wait for them they don't even get out of their car they take photos of the closed sign from the street and leave I've missed one where I was sitting in my car pulled up to the door waiting and they snapped the picture and drove off when I got out of the car, the second time they took a picture of the closed sign while I was standing behind it. the only package Ive ever receved was a joke sign for a gift and there were teeth marks in it like someone took a bite of the package read more

Gofo Express - Couriers & Delivery Services Near Me

A. Using an AI should not be a practice used when delivering a package. B. They SHOULD be using LOCAL numbers instead of ones from Puerto Rico or otherwise. Attempting to call their numbers auto flags it as a scam. Driver would not get out of their car but couldn't make the attempt to contact me in any sense so because my gate was closed as one does they turned around and left and had an AI call me for the -sorry we missed you- Spiel. No second delivery attempt was made the next day. So when am I getting my package?? read more

Someone has been using my return address to send packages filled with plastic trash to people all over the bay area. 200 a week. It's part of a brushing scam engaged in fraud. Gofo Express has done NOTHING to stop it. They don't seem to have anyone here in thre USA. Customer service is in the Philippines. Emails are responded to by people who don't speak english. read more

I used to have a very positive opinion of GoFo Express and honestly thought they were one of the better delivery companies I had experienced. Their delivery photos were especially helpful because they would take pictures of the building, the door, and any identifying numbers or letters to make sure packages were delivered to the correct location. Unfortunately, my most recent delivery was a completely different experience. My package was marked as delivered, and I received the usual text message with a link to the delivery photo. When I checked the photo, it was immediately clear that the package had not been delivered to my building or my front door. The address on my package was correct, but the driver delivered it to the correct apartment number in a different building and got the building letter wrong. I ended up having to walk around to different buildings to locate my package myself. What made the situation worse was the customer service experience afterward. I contacted GoFo Express and was told that the issue would be investigated and that someone would contact me within 48 - 72 hours. No one ever followed up. Mistakes happen, but when a delivery company has a system specifically designed to confirm the delivery location, this should have been caught. And once I reported the problem, I expected someone to actually follow up as promised. I hope this was an isolated incident because I had previously had nothing but good experiences with this company. However, this delivery and the lack of follow-up from customer service were very disappointing. read more

Mishandle packages, deliver to incorrect addresses and then state through their own investigation they did okay. They have 0 costumer service and state that I should just ask the small local business to refund me. Do not ship with them if you're a small business they'll just steal from you and your costumer and then be rude about it on the phone. read more

Do not ever use this company no matter what you do. Do not ever order products from a company that uses them as a shipping company. They're atrocious. They do not deliver where they're supposed to deliver and then they do not honor their agreements. read more

The delivery people constantly leave my packages in random horrible places. On the hood of my truck! 4 feet from my carport on a stormy day. On the steps in front of my house in the rain, and right beside a busy highway instead of pulling into my driveway. read more

Purchase delivery for an online item. Not much to say other than the delivery person did not handle package with care. I had no choice in the carrier and the delivery was late and heard a bang against the door. I am guessing the delivery driver tossed it against the door instead of walking all the way up the stairs. No damage, just startled me and not what you should do. Shipping was included with purchase so not directly paid by me. read more

in all seriousness this is modern robbery. I mean that literally. I've had four packages stolen by drivers with GOFO as witnesses and they will still use self created loopholes to get out of it. The second your package is assigned to them it's over. Kiss your package goodbye. Consudrr yourself incredibly lucky if it actually arrives. I've never come across a more blatantly irresponsible organization in my life amd I've circumvented the globe twice. its really that horrific. read more

GOFO Inc. Delivered my merchandise, when I pickup the box, it was cut open, the wrist watch was gone, stolen. When I filed a complaint, they told me the delivery was successful and no abnormalities were reported. They consider that matter closed. I have an empty box, and this is their idea of good service! read more

My package was out for delivery at 7am from a few miles from its destination where I work. It never arrived and after 9pm an alert posted that the destination wasn't accessible because we close at 8pm. They couldn't deliver a small package within 14 hours and choose to deliver that late at night when it's not even near the holidays. Talk about a ghetto @$$ company. I will refuse to order from any seller that uses them ever again. read more

This company is absolutely awful. I will stop shopping with any merchant that uses this service as a method of deliver. See the attached video of how my fragile merchandise was delivered. I call the company a million times and no one return the calls. A total disgrace. read more

If i could give 10 negative stars i so would. I have 2 differnt package coming thru them and wrote in my address part how to use the intercom. They couldn't delivery both my packages at 2 different times. They give false tracking, dont read directions and dont use common sense when delivering. read more

If I could give a negative review I would this company decided to place my package in front of my door instead of in a secured package room after they walked by the package room. My apartment is on the third floor. After afterwards, they proceeded to tell me that their delivery driver followed protocol, and it was a successful delivery, even though my package was stolen. Them and Halo ring company are trash. Do not order anything from them and DO NOT USE GOFO. Straight bullshit. read more

The representative was Rude, Unprofessional & awful. I was trying to explain that the person making the delivery didn't even try before saying its the " Bad Address" & the fact its the second time happened in less than 10 days, instead of listing to me he kept interrupting me then said " I am not arguing with you" that's when I responded with " I am not arguing with you, I am trying to tell you its not the first time this happened so you have the info that way if there is any way you can help" then likeness child he responded " you know what I am going to stop talking & not answering you". If there is a stars in the negative I would have e given him those stars to that piece of work, I hope he have what's coming g to him & when that happens I hope I am there to see it. read more

GOFO has got to be the worst delivery company that I have ever seen. Delivery drivers do not follow delivery instructions because they don't give a f#@&. I have a recorded video/audio from my ring camera. Delivery driver was so busy BSing on his phone that he didn't see the huge parcel box with a 1 ft x 1 ft sign that reads please put package in box so instead just throwing the package on the floor while on the phone and never looking up to see the delivery box. Customer Service for this company is non-existent. Trust me I tried to contact them. Just a horrible company! A I star rating is too much. read more

I am furious. The way a package was just delivered. It was thrown in the middle of the lawn open. I would never use this company or buy any from anyone who uses this company to deliver merchandise. I obviously would not recommend this company to anyone. read more

There's no way for this company to still be delivering when they have people that deliver that seems illiterate dumb or stupid they continue to keep dropping packages off in my driveway when there's a sign on my fence that clearly states please drop packages off at the front door not the driveway but they keep doing it I don't understand it's always Asian or Indian kid that seem like they don't understand English. They drop it off in the driveway they try to hurry up and run back to their car so you can't see him or say anything to him I'm just so sick of this company. read more

These people have to be the worst delivery company ever Attempted delivery at our business at 9:42PM Being told by a BOT that they will deliver again within 3 days You cannot speak to a live person, just canned auto responses AVOID THESE CLOWNS LIKE THE PLAGUE read more

Regardless of what Cathy N and Louise D say, GOFO EXPRESS IS TERRIBLE!!! I watched today as the crotchety old delivery man threw my package on the porch instead of walking up and setting it down properly. As they say, YOU GET WHAT YOU PAY FOR and GOFO is the result of me selecting the cheaper shipping option. I'll know better next time. They deserve less than 1 star but, oh well. read more

Warning for Military Families: GOFO Cannot Deliver to BasesAvoid GOFO if you live on a military base. After waiting 2 weeks for my packages, GOFO returned them all the way back to Temu.Every major carrier (USPS, UPS, FedEx) delivers to our base without issue, but GOFO lacks the clearance or capability to do so. If you live on a base, I highly suggest requesting a different carrier or indicating in your order notes that you do not want your items shipped via GOFO. Save yourself the weeks of waiting and the headache of a forced return. read more

I only give them 2 stars because at least it was delivered but it was delivered to the wrong address. Our address is clearly on the package but it was delivered a couple of houses over. read more

Absolutely terrible delivery company. GOFO claimed there was an address problem but never contacted me. I received no phone call, email, or text message. I only discovered there was an issue because I checked the tracking myself. I immediately called customer service and spent a significant amount of time confirming every possible delivery detail, including my address, phone number, email, parking instructions, building color, entry instructions, call box, mailbox location, and even surrounding buildings on a map. After that call, GOFO updated the tracking to show "Address Corrected." Despite having all of that information, they later claimed they needed it again. They ultimately returned my package to the sender, saying there had been no confirmation within 14 days. Their own tracking contradicts that explanation because it shows the address was corrected on June 29, and the package was returned on July 5. I did everything I could to help them complete the delivery. GOFO still failed to deliver my package. This experience wasted my time, caused me to miss receiving an item I needed for a trip, and ensured I will never choose a retailer that ships with GOFO Express again. read more

This is the worst shipping company ever. I dont know how they stay in business. I have had 3 packages that were suppose to be delivered by them and surprise surprise they werent and when I called I was told I wasn't getting my packages. Just say you have lazy or thieving employees. They refuse to do anything about it and when you complain they're rude. Just do your job or find another one. read more

Terrible delivery service and terrible drivers that can not follow instructions. Ever since they have been a service in this area they've been a problem. I won't even order from places that I know use them. read more

Delivery person that can read and speak English do not deliver to posted delivery area

Worse service ever 1st lost package 2nd came damaged, 3rd was left in dirt, and the fourth tossed on top someone elses front porch steps and cracked my house gift. read more

Terrible! They lost may package took weeks to response to my emails. My package was delivered to the wrong address with pictures the driver took. They asked me to provide pictures of my house, driveway, front door, and entry. i included the pictures the delivery driver took of where my package was delivered . which clear was not my house. The best they could do was say my package was lost. i didn't get my refund and nothing was resolved. if I could give zero stars I would. Don't use their services. read more

Absolute JOKE of a company. I wish there was a -5 star. Anytime you call them about where your package is and why it has not been delivered AND having to give them two additional addresses. All they have to say is "rest assured it will be delivered in three days including weekends." Yet while playing the waiting game, what is actually happening is that my package had been "on hold" and is being sent back to the seller, because they are incompetent at their job. Yet no one, in the six times I called thought to mention that part. If I find out any company uses this (well known shit delivery service) it will be an immediate no. DO NOT USE!!!!!!! Just google it. read more

This company hires the biggest idiots to deliver. I can get order three different times in a month and one of those times they couldn't deliver it. And I'll get a message saying "it's out for delivery" But yet take 2 to 5 days to actually deliver it. read more