They did not deliver my package to the correct address, even tho i emailed them the address to make sure! Then they told me the pictures showed it was the correct address, and the pictures showed it was NOT! Blurry photos, that showed the wrong letter and building. Then they basically just told me to complain to the company i purchased from. Absolutely insane for a delivery company! read more

Did not deliver package and phone system does not work correctly. Automated response told me to request a refund. Would not respond to email. Tracking shows they got my package 10 days ago... weak sauce read more

I would leave a negative star rating if possible. This is the absolute worst delivery service. I had one package delivered to a fence post on a pasture that wasn't even on my property. I have another package that has never been delivered or received. The message on GOFO shows incorrect delivery address, which is absolutely not the case. My address is correct on the order of the product. I would never choose to use this service and will be cautious of ordering from any company that ships packages via the service. -5 stars. read more

Bad customer service. My packages from SHEIN and Xpluswear fits delivered to a different place not at my apartment and I tried calling them multiple times. CS is based in the Philippines and do not process escalations. They rely on generic AI response. Supervisors are always not available to speak to. Rude agents over the phone. After escalating through email I get messages from a signature saying it's a robot responding. Doesn't make sense but would not order overseas that uses this service because the carrier of the delivery is not capable of reasoning. No US based support that can handle this no one took responsibility. Will definitely not recommend this service. Poor customer response. Not reliable. I hear the agent in the background loud and having a lot of issues with problem response. I was promised a manager call but after a week still crickets! So now I'm missing $150+ worth of merchandise and no one takes responsibility. They keep on sending me the pictures I see from The tracking number provided. Same thing it's delivered but not delivered in my apartment. I communicated this to cs by phone and email but same thing no one took responsibility so I'm left with having to deal will seller from china who won't give me a refund because they claim that they truly sent the package and I believe they did according to the pictures they are right problem is the driver who delivered it took it to the wrong address. I've sent them pictures of my apartment but still stand by the fact that the item was delivered even if it's a random staircase that doesn't show where this company still refused to review and properly investigate this. I won't stress on it now because if none of those companies send me the items that this company lost or this company does not process the claim I'll dispute it with my credit card company because I did not get the items. Just something to note myself that I won't order from companies who use their services. Because I know I'll be worrying all the time weather it will come Or not. Basically my verdict is that this company is ultimately unreliable and have poor customer service. read more

This is the worst delivery service i ever seen 3 times my house was marked undeliverable by lazy courier at a house i got delivers at for 3 years. What makes it worse is customer service they take an extra 3 days to resolve the issue for stuff you pay for. I suggest to watch tracking and if its picked up by Gofo immediately cancel shipment and request atl. Couriers read more

I've had nothing but good experiences from this company, and I order quite a bit of stuff overseas that they handle. I've never once had a problem with these guys. I think pretty much all of the ratings here are for people that have had bad experiences, this company is kind of invisible so nobody thinks to give them a good review. They are a last Mile courier that is not really affiliated with who you ordered your item from. So good experiences end up going to the person you ordered them from not necessarily the person who delivered your package. I came here to balance the scales a bit, you guys do a good job. read more

I ordered something and, unfortunately, the merchant used GoFo Express. My office has a very clear sign stating "NO WEEKEND DELIVERY" and a staffed receiving team. I even put it in the address line for good measure. So what did they do? Delivered it on a Saturday and left the package on the ground in a high-traffic, public area. Turns out, GoFo drivers are allergic to following simple instructions. Thankfully, the merchant gave me a full refund without any fuss, which tells you everything you need to know about who's truly professional. If a merchant offers GoFo Express, just know you're playing a game of Russian Roulette with your package. Avoid them if you can. read more

My package was tossed from the curb to my door, package was damaged and product has yet to be seen, but if it's damaged gofo will have a bill. Do better. Called customer service they hesitated to do an investigation on the driver and then as they were explaining damages issues call was hang up, and got some feedback machine. Unprofessional customer service, Unprofessional delivery. Would give zero stars if possible. read more

See all

This company is I guess a third party delivery service provided by SHIEN online. At the moment I waiting on a resolution with the company.The delivery person left my package on the outside of my porch.No door bell ring to let me know the package was delivered and no signature to confirm someone received the package. So I checked where the picture says it was left , it's not there the delivery person didn't ring the bell and no one signed as they normally do why are there no section for special instructions like other carriers do like Amazon FedEx etc. This is unacceptable and disappointing this is the second time this has happened lately, The first time we did found it in the snow but this time you can clearly see the package was left outside front porch not inside, no one and clearly no one signed for it.I hope they do better. read more

Gofo Express - My delivery... the driver didn't seem to follow protocol I had no knowledge of delivery until I checked the status of my delivery - Couriers & Delivery Services Near Me

See all

Horrible, no customer service at all. Obviously using cue cards bc their answers make no sense at all

I never received my package and it was returned to sender without any active attempt to contact me whatsoever. When I tried to call and figure things out some guy named "Ace" was rude, disrespectful, and uncooperative. I never got my package and instead just had a terrible phone call and told to deal with it. read more

The absolute worst delivery service Ive encountered. 1. They ride in regular unmarked cars with no uniforms. 2. They apparently aren't able to properly navigate their GPS. 3. They lose packages. read more

They have lost two package. Driver opened and stole items out of one package took a picture with the open package. No refund no resolution. Today I called about another package. The I requested the ticker number the CSR said there is none yeah right I asked for a supervisor said I will get a call back in a day. Than I finished my call. The phone range from GoFo I answered on the other end was another customer that GoFo Express connected to me. How does that happen a company connects two customers from two different cities and states to each other. They are terrible company. Drivers don't care they throw packages, don't deliver them and leave them anywhere including on the sidewalk so so lazy. They customer service lies and don't care at all. Terrible company. It must be cheap so companies keep using them because of the value. The customer complaints are through the roof if you value your company, your product and your customer don't use GoFo Express read more

The carrier stole my package he delivered at 11:16 took a picture then 2 minutes after he went all around my apartment to make sure I wasn't there to pick up my package, then suddenly another man went by and stole my package this so weird !! read more

See all

If I could give 0 stars, I would. My package was left in the lobby of a 21-floor building and was stolen. I've watched this company's delivery people literally throw packages into the lobby like garbage. What would it cost to take the elevator and deliver the item to the actual door? This company is careless, reckless, and unprofessional. Any seller or merchant that uses them loses my business immediately. They leave people's names, addresses, and purchases exposed for anyone to take. It's unsafe, irresponsible, and completely unacceptable. read more

Worst delivery service ever. I am giving them a zero. I order from temu a lot and they use this horrible delivery service. Gofo delivers to a building when they can't get in. They never take a photo showing said package delivered when delivery is outside a bldg and not at actual home. They only take photos when it is at an actual apt door. Otherwise photo is of a google map location. I don't live in that building. Finish your job and deliver to the apt on the label. That is not delivering to me. Half ass workers. read more

If you can, have the retailer/company you are ordering from block Gofo Express as the carrier. My dad wanted an item from Temu from a local seller so I made the purchase and it was being delivered by Gofo Express. The delivery driver for Gofo Express mishandled the delivery by throwing the package to my front door and that was caught on my Ring Doorbell. The packaging and the item were damaged because of the driver's actions. Luckily for me, Temu made it right, sent me a refund and had Gofo Express taken off as a carrier to use with any future orders. When trying to address it with Gofo Express, it was going in circles and not taking any responsibility, even with video proof of the driver's unprofessional conduct. If possible, refuse/block Gofo Express as a carrier for your online orders through the retailer. They do not follow any delivery instructions, hire incompetent/lazy/unprofessional drivers and refuse to find a solution or take any responsibility. read more

Horrible experience, did not delivered my package and never got an email with the explanation of what happened to it. Don't ever use this to send a package. read more

Received a package, not to my mail box or my door. They left the package on TOP of the group of mailboxes. Lazy delivery person. It could have been stolen. read more

Gofo Express - The package was left on the top of the mailboxes, not my door - Couriers & Delivery Services Near Me

Good Lord, where to begin? First, they spent a week trying to deliver my package to a store that's been closed for a month. I emailed their customer service team and called them with very clear instructions of where to find my mailbox and that, surprisingly, I do not live in a closed store. Well, then it took them a week to not be able to find my mailbox which is less than 10 feet from where they kept trying to deliver my package. So then, after two weeks of sending emails and making phone calls to customer service and them not being able to find my mailbox, I requested that my package just be delivered to the UPS store near me. They couldn't find the UPS store. Then, they decided to hold my package "for instructions requested". No idea why it's so hard to just drop off a package to the UPS store, but apparently, they need a team to examine this very confusing directive of "deliver package to the UPS Store" before they can proceed. Don't these trucks / vans have GPS? So, to ANYONE even considering purchasing from Shein, be fully aware that the "deals" you're getting will very likely never be delivered because they notoriously use GoFo. read more

GoFo flat out refuses to deliver to my house. I have had 15-20 packages returned to the sender because they say my house is too far off their route. Wild. And they told me that. I'm just too far away to take the time to deliver my package so the driver just takes my packages back to the gofo facility and they return them to my supplier. I have had to delay productions because I'm not getting the parts and hardware I'm ordering from China. If you call Customer service they just ask me to update my address. I have asked to talk to a manager. There is never one available. They say they will have someone call me never do. I have spent hours trying to find a solution and get my packages. There is literally no way to get help. read more

Gofo Express - Here it is with the delivery exceptions when I asked what this meat they said my house was too far off their route to deliver to. Crazy. - Couriers & Delivery Services Near Me

I have never had a bad experience with this company. When they are handling last mile, I know exactly when I'm going to get my package. They are very consistent. I don't understand the negative reviews... I am a very picky person when it comes to recommending anything. I don't recommend things because I just don't. Again, I don't understand the negative reviews. I've had nothing but good things to say about this company. read more

Gofo Express - This is what they bring me... raw materials to make glow in the dark cadles. - Couriers & Delivery Services Near Me

Horrible company. If you're in e-commerce, do not use these guys. They won't consistently deliver and give zero communication. When you call them, they will offer inconsistent lies - saying the location was closed (even if it's a place of residence) or that the building doesn't exist (even if they literally delivered to that location two weeks ago). Horrible experience for the buyer. read more

Thieves with a terrible customer service department. they will steal your package then tell you to prove it. the customer service department called to follow up and tried to argue with me instead of resolving the issue. Would give zero stars if I could. read more

I ordered a patriotic wreath and what I received does not look like what was shown. I want to return and get my money back. How do I send this back? read more

They claimed that my package was delivered and even attached a photo as proof of delivery. See those black mailboxes in the photo? I contacted the company that owns those mailboxes -- ParcelPending.com -- and they confirmed that nothing was placed under my name in their system on that day. However, GOFO keeps sending me the same photo of the package in the mailbox, insisting it was delivered -- completely ignoring the fact that the package was clearly placed there just for the photo and then taken away. Total scammers. read more

Gofo Express - The confirmation of the missing package from the company that owns the mailboxes in which my package was 'succesfully delivered' - Couriers & Delivery Services Near Me

See all

I've had several items not show up and even stolen by Gofo. They need to improve customer service at their call center as well. Overall not an enjoyable company to deal with. read more

I purchased an item on temu about a week ago it was one of those fan hats. It's funny how this company delivers what they want to when they want to and how they want to what they use these inferior delivery services like this company. This is basically one of the worst companies on Earth. I've never had this much problems of any delivery company ever. Every time there's a problem with this company they need to just go out of business or just become defunct. I got a refund for my item because it had to go back to temu read more

Gofo Express - Couriers & Delivery Services Near Me

Horrible company. Lost my package but insisted that I first contact the vendor to initiate a trace. Customer service agents don't have the power to do anything except to read from a script. The location of local facility isn't available and they don't have any local contact numbers. Stay away from Gofo Express! read more

Stole my package, says it was delivered to receptionist, there is no photo attached, says zip code and name are wrong (desptine agent on the call confimrming it is correct). I`d pay extra for shipping so that they used a decent courier or USPS. Also there is no receptionist at my building, a bunch of crooks who stole over 400$ worth of cosmetic products. read more

Gofo Express - This is their "proof" of delivery. This place is a joke. - Couriers & Delivery Services Near Me

Couriers take photos as if they delivered the goods, then take them back! If you see your package assigned to Gofo, cancel it immediately. read more

Gofo deliver driver's are so lazy! I have a sign on my front door that states, "Do Not Toss, Throw, ​or Otherwise Mishandle Packages. Please Place Packages on Stand & Ring Doorbell. Amazon, FedEx, UPS, all have no issues with this. Gofo and SpeedX drivers walk up to my porch steps, take a picture of the pack​age/s, then they toss, throw, or slide my packages. I've repeatedly reported this with video proof for months to Gofo and requested to speak to a supervisor. They all say the same thing, "We will forward your number to the supervisor after we end this call and they will call you back." Not once have I heard back. This has been an on going issue since December. Still waiting for a supervisor to call back, I know they never will. read more

See all

For all the times I've had orders from TEMU get Lost, Damaged, or Arrive so late, they were worthless, This experience with GoFo Express made up for all of it! I requested Priority Delivery in order to receive items prior to Easter, but ran into problems with a "Customs Hold" on my items taking a week longer than expected (thanks to the trumpanzee!). The morning that my parcels "Cleared" customs, they were quickly dispatched with a delivery driver. The driver was Friendly & Professional, delivering the boxes directly to me, ON EASTER MORNING!! This service was Above & Beyond what I was expecting from this rather obscure, regional, last mile delivery service contracted by TEMU. Their dedication to Customer Satisfaction, which is so very rare in this day and age, truly Saved Easter for my Nieces, whose Easter Baskets would have been half empty with it! THANK YOU GoFo Express!!! read more

Gofo saw the photo and agreed wrong delivery they said get a refund from shipper ! They admitted fault but won't take responsibility. This company has no idea how to run competent company. read more

Idiots the my package over my fence to my dogs and then took a picture of my dogs for their delivery confirmation. Would not recommend.

This douche bag delivery driver decided to take it upon himself to use a permanent marker to write an "A" on the trim next to our door. When we checked the delivery tracker, it stated the item was delivered by GOFO, even though we ordered it from Amazon. read more

Gofo Express - Couriers & Delivery Services Near Me

See all

Gofo Express is by far the worst courier service I've dealt with. They use third-party drivers (like DoorDash drivers) to deliver packages, including many shipped with Temu, and they cannot give you a reliable delivery date. Their "policy" is to say delivery will happen within three business days after a package goes out for delivery, but even then you'll be very lucky if it shows up. In my case, they claimed they couldn't find my house--even though our address is clearly marked, and painted on the street in front, and no other courier has ever had an issue. It's now been five business days since my package first went out for delivery. After the first failed attempt, they told me it would be delivered the next day, but instead the tracking now shows it's being sent back almost 200 miles away. Customer service is even worse. Whether by phone, email, or WhatsApp chat, I only get the same canned responses: "At this time your package is at the sorting center. The investigation team indicates your re-delivery has already been scheduled." No actual delivery time, no window, no help. I don't trust this company at all. If you read reviews online, they average one to two stars for a reason, with many people reporting lost or stolen packages. I'm refusing to do business with anyone who uses Gofo Express as their shipper, and I'll be advising my friends and family to do the same. read more

Gofo Express - Tracking - Couriers & Delivery Services Near Me

See all

If there is less than 1 star, I would do that.. THE WORST DELIVERY COMPANY EVER!! They never follow my instructions for the delivery (duento gated community i live in) , keep giving a false information sometimes hang up on me during the phone call.. I have requested the comp6to block gofo for the future order. read more

They said they couldn't deliver my package. I live at an apartment where there is a package room and our actual apartment front door. In the three years living here no one has ever had an issue with finding the apartment till this delivery company. I contacted them and they had me in great detail go over how they could deliver to the package room and where exactly my apartment was located in the apartment complex. Waited and their tracking just said shipping from LA. I reached out again and they informed me that they shipped it back to the vendor. They never even tried to deliver again. No way for the Christmas present to get here now. read more

No response when trying to contact customer service. Package is over a week late with no updated delivery date. Tracking states it hasnt moved in over 2 weeks. read more