I found the same items I would normally see in the regular store but at a fraction of the price…read more The selections were amazing and the savings made it even better. A must-stop spot for great deals!

This is a clearance store, it's very clean and organized with a lot of parking. It's very popular,…read morethere were lots of customers. They have clothes that were either returned or from an outlet. You can return items up to a month. You can find some good finds.

Do not buy performance ski boots at Bob's Sports Chalet…read more I recently bought a pair of Salomon S/Pro Alpha 130 ski boots. After my purchase I brought the ski boots home and put in my footbeds only to find that the ski boots caused my legs to bow when I flexed them. I understand that each skier's anatomy is different and their experience in a particular ski boot will vary. However, Bob's does not carry an extensive line of performance ski boot alternatives and I asked for a refund. I received a refund but was charged a 10% fee. The ski boots were never used and were returned in 1 week after purchase. I was mindful of the salesperson's time when I tried on the ski boots in the store and I made a good faith effort to test the ski boots with my footbeds at home. Given the fee that I was charged, I do not believe that Bob's Sports Chalet gave me the same courtesy.

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

First time coming to the store and it wasn't sure what to expect, but it's for any outdoorsman or…read morewoman who likes good quality gear There's 100% satisfaction guarantee for up to a year and they also have a buyback program for anything used to sell as a secondhand item at a lower price There's a bike shop that will service your bike, they have a bunch of camping gear, cold weather gear, clearance clothing items. They also have a backpack section with somebody that can help you go over the different backpacks, the correct way to wear them and the different options when buying.

In the middle of the winter, just the day before the massive snowstorm Benjamin arrived, my winter…read morecoat decided to retire. Granted, it was 7 years old and zippers don't work forever. In an attempt to find an upgrade immediately, I went to REI. At REI you'll find an assortment of items for your active lifestyle. There's items for camping, for hiking, for skiing, etc... The coats are sorted by brand. I looked through, they had just one, in one color and one size. I asked the associate, they told me I could order online. Mind blowing info, isn't it? Unfortunately my online experience wasn't much better. Maybe everyone else is looking to replace their coats at the same time. I walked out empty handed. It might be worth stopping by, since the rest of their inventory looked like it might cater to certain lifestyles.

Went to TAG's Tackle BOX today to get some line put on a pole I bought.The customer service was…read moreamazing.Definitely better value then other stores.Would definitely recommend this place for your fishing needs.Plus they got a cool dog there!!!!

Owner and his family are very kind and helpful, always have everything you need and will take the…read moretime to help you with anything you need

What a great find! It was a bit out of our way, but well worth the visit. Friendly, helpful staff…read more Good selection of bait and tackle. Store like this are getting harder to find but well worth your support.

I stopped by and also stopped to the building behind them to where a friend lives that i know, and…read morewhile visiting I noticed the people in the back were nothing but ignorant. these guys are nothing but loud noisey and, inconsiderate. They have a dog that does nothing but bark at you. 24/7. No matter time of day. You ask them to quiet him they tell you to shut the f up. At one point last summer (2023) they had a guy that would call you hateful derrogatory names (f*ggot) I was highly disgusted by this behavior!!

Had alignment issue with new grip added to my putter. Staff was rude while discussing it. They…read morewere also over a week late putting new grips on my other clubs. Tried giving them a shot but should have gone to Golfers Warehouse where they know what they're doing. Very disappointed.

Staff very helpful Excellent selection of the brooks shoes I…read morewas looking for. Location excellent Prices ok and in alignment with other stores but not much cheaper Leaving positive review due to the quality service received

I went in there today in a panic because i needed football cleats for my kid for today!!! The…read moreowner Janet was nothing short of amazing!!!! She helped us get a good fitting pair of shoes, reminded me of other things we might need WITHOUT actually trying to sell us stuff. She was so helpful - she saved our butts today. I had been in there before and also got great service. Its the kind of service big chains cant match on their best day! Janet - I can not thank you enough. Sports equipment needing people - go see Janet. Thanks Alicia & the kid

Burnt by the return policy .Purchased a golf putter on June…read more9,knowing the golf club return restrictions.(shame on me)There is no area provided for testing clubs.Used club on June 10 wasn't what I hoped.,went to the store with putter on June 11 to try to receive a store credit for my purchase and once again was met with the policy.Asked for owner or upper management info,I was informed that I was speaking to him.I was then handed back the club and told maybe something could be done but due to my attititude NoWay! My only request was for a store credit. Not he place to purchase golf clubs

Friendly, courteous, and knowledgeable about what type of bait is best suited for the various fish…read morein our local lakes and waterways. I purchased some Canadian earth worms at a fair price. I highly recommend this place for a no nonsense shopping for bait experience. Rick Dumas, West Haven

Dee's Bait & Tackle May be the only place around anymore to get your reel properly strung with…read moreline, and pickup all your bait needs to go outside and enjoy the outdoors while fishing. The owner is patient and full of knowledge. Currently because of coronavirus he is coming to the door and taking orders one by one wearing gloves. My daughter had her new pole strung at a big box store in Hartford and it was a disaster, Dee straightened it out, and he keeps us in supply for worms, & grubs. It's a bit of a sketchy neighborhood at first glance, but don't let the surroundings blind you to the neighborly friendly faces you'll meet at Dee's, even waiting in a 6 feet apart line because of social distancing.

Took the fly tying class at Orvis Wellesley last Saturday and Fishing Manager Peyton was excellent!…read moreVery thorough and patient and led us thru the steps to create our own wooly buggers. Highly recommend this class and working with Peyton.

A great store all around for anyone who loves the great New England outdoors. Beautiful clothing…read morefor both men and women in the classic style with Barbour classics and Orvis designs as the staples that never grow old. That with the fly fishing and camping atmosphere plus an appreciation for dogs that are welcomed in warmly make the store a wonderful outing for those who truly enjoy the unmatched New England lifestyle of the area. If you want to learn how to fly fish, they'll teach you their secrets.