Now, they have a kiosk in the mall with products made in the Netherlands but comes from Israel. They call ahead to the store to let them know a person is coming. Very rude and feel entitled. Happened stopped for years. I don't care where it comes from, they are rude and pushy. read more

Gold Elements - So aggravating and rude people. - Cosmetics & Beauty Supply Near Me - The Woodlands, Texas

Scam! They sold me a huge package that included 12 facials (one per month) and a refill of each item in the package I purchased. Then they closed the store which I purchased from in Webster Texas, without notice, and there's no phone line to call. The manager who communicated with me on his own personal phone has also gone missing. Since there are other locations ... As far as the actual products, they are just ok. Definitely not worth thousands $$$, which is what they sell for. After 5 months my skin is at best barely better. Hard to tell. It's been dry the entire time I've used the products. I've also had pimples the whole time. I quit using the products two weeks ago and my skin actually looks better as well as clearer now. read more

The products are carcinogenic. I went in the day after bought the products because I had a reaction and they would not return any products. They also told me to lie on my credit application with Affirm. Steer clear of these shisters! read more

Joey, May, Dylan, and Caroline are gracious and very nice salespeople! I bought a red and blue light therapy wand along with some skincare products back in November and my face and neck looked way better and much improved after one month. I also received 12 free facials (one for every month) and now I have had 5. Abbi is the facialist and does a great job! She is very sweet and it's very relaxing. Just last week I received another 12 free facials for another year after I finish with the first, a deep discount on products, and free refills on everything I bought so far. Very pleased since the products I bought I only need to use once a month now! Great experience all around!! Thanks, guys!! read more

First; the "owner" appears to be suffering from little man syndrome. Rude, cocky, disrespectful, to name a few. He is perfectly fine with exploiting senior citizens out of tens of thousands of dollars. Running credit cards multiple times without conveying any information to the customer. Secondly; Who would pay 6k for a facial that uses Amazon bought cream? No one! That's why they refuse to be up front and honest with anyone. So, to court we go! If anyone has been scammed by these people, reach out and file a complaint with the Attorney Generals office! Shut them down! They get ZERO stars! read more

buyer beware!! stay away from this sketchy business. unethical business practices. sold me a pkg for 12 months of facials with product refill. they closed there doors and will not return calls or texts. read more

They will sell you a 1 year free refill Skin care package, then as you begin to go back for your free refills first they try to hough pressure sell you into buying something else, and when you don't, slowly throughout the year the refill products you purchased are no longer included in free refills. Total scam. ​ read more

Disgusting products and sales associates. I wouldn't swipe a CC with them or let them near your pockets.

So I already don't like salespeople, but goodness, is your job really to insult people as you're *trying to get them to buy your product??* The Deerbrook location doesn't has Yelp, but apparently this is a company-wide thing. I initially ignored the lady when I first got to the mall--two of them were standing at the door giving samples and trying to get people in. But on my way out, I went ahead and responded. She, a Black lady with dreads and a Caribbean accent, did her usual small-talk and elevator pitch, and gave me a sample of their lotion. She brought me in to one of their booths, and asked about my skincare regimen--a fairly simple one because my face rejects everything. To start, she told me I have blackheads (I have moles; hard to confuse the two). But I continued to keep an open mind. She applied some sort of cleanser, then followed it up with an exfoliator; she asked if I exfoliate, and I pretty much had to explain what serum, probiotic soap and an exfoliator brush was... She then took a cotton ball to remove the mixture, which then beaded up similar to what hand sanitizer sometimes does. There was some light dirt it picked up, as it was a deep cleansing kit, and I was somewhat compelled to buy. Then out of the blue--me already asking for her to speak up as the music was loud and I'm somewhat hard of hearing--she asked if I took a bath that morning! I most definitely did, and she legit rolled her eyes around towards that gel-soaked cotton swab. Bold move. And a stupid one. She the said it was $100 for some highly fragrant kit that would have MUTILATED my face (she insisted it wouldn't), then tried to haggle me all the way down to $50. Instead of the New Orleans coming out of me--flipping over the chair and walking out--I gently kept declining...and left. So: sketchy store(s), highly fragrant and possibly overpriced products, and demonstrably bold staff who jokingly/not jokingly insult customers as a means of convincing them to buy. Hard pass. read more

They tried to sell me products. The price kept changing. They ran my card for $1,000. I asked for a refund and have not received it. I am sending demand letter. Multiple employees harassed me and wanted to take me out to dinner. read more

Extremely pushy and misrepresented the product pricing. Buyer beware. The product my friend bought was eventually reduced to $600 after much pressure from the salesperson. Feel like they manipulated him. Anyway, Amazon is selling the same exact product for $150. I know they have more overhead at the mall. I still think their sale tactics and pricing are ridiculous. read more

Aggressive saleswoman pressured my teenage son into purchasing this extremely overpriced and deceptive skin care as a Christmas gift for me on Dec. 23rd. While his gift-giving heart was in the proper place, this woman preyed on his naivety and my credit card, even going as far as giving him her personal cell phone number (HIGHLY inappropriate!) and asking about his relationship status and whether or not he was single. Needless to say, I contacted the store after Christmas regarding a return and was informed rather rudely, that they only have a 14-day exchange policy, which has already passed, and absolutely no refunds. I'm stuck with it so I decided to use one of the creams and now my face has broken out in an awful allergic rash. Buyer beware! read more

RUN! SCAM! This product is nothing special and extremely over priced. Their return policy is a joke! All the product is marked up so they can give extreme discounts making the buyer feel like they are getting a deal of a life time. What they are really doing is over charging for a product that can never be returned. The return policy states that regular priced items can only be returned within 24 hours and a 20% restocking fee will be applied. Mind you all products are discounted so you can't actually return anything. Check out amazon where you can buy the product for much cheaper than their store front. Don't let them scam you! read more

Gold Elements - Cosmetics & Beauty Supply Near Me - The Woodlands, Texas

Super aggressive sales staff - high pressure techniques. You gotta wonder how much they mark the products up to be able to offer the "special deals" they do, especially when you are going to walk out without purchasing anything. Overheard a very uncomfortable conversation with another customer who was having a huge difficulty getting her money refunded because she was dissatisfied with the product. Proceed with caution if you choose to shop there. The body cream is really good though read more

I would give a zero star if I could. Vultures who prey on customers. Felt like I was being held hostage. Stupid me, I bought 2 products & they are not the same as was presented to me. Can't return (doubt they even would) because I do not live nearby. Run fast & faraway from these scam artists. read more

I believe .5 if not 0 stars warranted ... The Woodlands Mall is in a great location and easily accessible for many businesses to partake in the plethora of options available - From dining, shopping, walking, services, etc. What a shame it is to walk in and out of a nice mall in a charming area and have your storefront (Adore - Gold Elements) ruin and/or lessen the experience. What? Wwhhaaattt? To hang out side of your store front and verbally solicit customers is 1 word - tacky. Are you that hard up and your product and storefront so unappealing that you need to stoop to needy and tacky car salesmen tactics? Take a step back and re-evaluate the image you want to sincerely convey to your guests/customers.. Because to me and everyone else - it screams run away! Shame on The Woodlands Mall management to tolerate the tacky appearance and behavior of Gold Elements along with the schmarmy kiosks. read more

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I made a purchase and tried to return it within the 24 hours period. The employees told me they couldn't return my money without thee manager being there and he would not return for 2 days. I said that I was wanting to make my return within the 24 hours period. The employees to me that it would not be a problem, to just return when the manager was there. I returned when the manager was there and he told me I could not get a refund because I had waited longer than the 24 hours. I explained what his employees had told me, and now I have an appt with the owner tomorrow. It shouldn't be this difficult to get a refund. read more

Yes they hard sell at the door. That is their job. I have been a nurse for 36 years, mostly spent in the emergency room and now corrections. I know when I am being handed a line of bullshit.I have struggled with skincare for years and the money I have spent in the past...I don't want to think about it! This is a medical spa. This a face lift without the dangers of anesthia and an awful recovery period. Is it expensive up front? Yes. Does it take commitment on your part? Yes. If you have reached a point where you have stopped looking at yourself in the mirror, don't want to have your picture taken, and think you look like a bulldog, then sit in the chair and listen to them. They are actually very educated and do know what they are talking about! They even texted me instructions! I am already seeing results and I am just starting this journey. I can't wait to see what the year brings. This an investment in you. This is time, effort, and money invested in you. If you don't want to do it keep walking. And by the way, I have not had an "allergic reaction" to any of the products. read more

Run run run from this store! The employees lure you in and before you know it, you have been talked into buying $$$$. What they FAIL to tell you is "NO refund" PERIOD! Due to unforeseen medical & personal emergency, I needed to return unopened products within 24 hrs & was told I had to contact CS. 3 weeks later, I was offered $300 for $2,380.40 (2 products!) Frankly, I'm embarrassed that I allowed myself to be conned into such an impulsive purchase... but trust me - these sales associates are very good at their jobs! Learn from my mistake. I am not rating their products as I like the makeup (separate purchase). I am rating the sales associates and lack of disclosure on "no refund" policy. read more

Honestly, I don't even know what this store is and had to look it up on the Woodlands Mall website in order to find out the name of the store in order to write this review. I parked in a new area today and used a new door to enter and exit the mall, and I will NEVER make that mistake again. After going to PBK, I entered the mall with my mother, my 4 year old daughter and my grandmother. We were on the OPPOSITE side of the aisle of the mall when entering and these sales ladies were OUTSIDE of the entrance to their store, yelling across to us. Upon entering we were asked 3 times something we couldn't understand, but I said "No thank you" and kept walking (slowly because of my daughter and my grandmother is 90 years old...). Finally, when yelling her question for a 4th time, I turned around and said "we said NO", and she CONTINUED to yell across at us to get us to come in. How is this legal? I'm trying to teach my daughter that No means No and when someone asks her to stop doing something or says no, she needs to stop, yet these adult ladies are teaching her the opposite. I understand this is a sales tactic, would NEVER even think about going there now when it's obvious that they don't respect people. It's rude the way they try to get you to come in and it's driving people out of the mall. read more

Excessively aggressive and deceptive sales tactics used. They will try to keep you in "the chair" to pitch product after product to you no matter how many times you say no. Pitching thousand dollar creams, that they then try to steeply discount AFTER you say no. Pricing is completely arbitrary based on "how rich you look." I made it abundantly clear I was not buying into any cream costing a thousand dollars, period. I specifically asked how much the eye cream was that he put on my face, he tells me $198. I agreed to buy one eye cream product. He gave me "free products" for my daughter because "I like you, I'll give you a good deal, see how nice I am?" After 45 minutes of aggressive sales tactics I had to cut him off and say enough because he wouldn't stop. I even flat out called out his "hustle and he was a little too good", this was my way of politely calling him out to stop hustling me any further. He then proceeds to ask me for my credit card, I start to get up to follow him to wherever the register is, and he insists I stay in my chair, "no need to get up" as if he's doing me some favor, but is out of view of my card, and on the opposite side of where I was sitting. Never at any point does he even show me the total for the cream. The next day I look at my receipt he put in my bag and he charged me for "free stuff" I didn't ask for and $998 for the stuff he told me was $198" Charged me over a thousand dollars!! I returned to the store 2 days later with a Demand Letter in hand after having filed a complaint with Attorney General for Deceptive Trade Practices. I got my money back, but had go to some extreme measures to ensure they would in-fact give me my money back. Report these guys to the Attorney General for a DTPA Violation so they can be investigated thoroughly. They can be fined up to $20K for doing this sort of thing to people. They apparently do it all the time nationwide. Don't let them screw another person over like this. Personally, I'm seeking out a PI Attorney to see about an injunction to have them forcibly stopped with such egregious and deceptive trade practices. Stay away from these thieves. read more

I am so thankful I read reviews before I buy. They are very convincing about their products. I was snatched up before I knew it. The Israeli sales lady was so beautiful and her skin flawless. I was becoming swayed by the pitch. She instantly put me in a chair and proceeded to put stuff under my eyes for wrinkles and the cleaned my hand with a cleanser that made my veins protrude. She told me the product was $995 but she was going to be nice and sell it for the bargain price of $299 but wait there's more, she will throw in the face scrub and a facial worth $159 but wait there's more she was going to give my stepdaughter the same scrub and facial as well, or I could get $50 off instead.. She then said she would put a lotion in as well. I was complimented about how young I looked and how fortunate my husband was, so on and so on, I made it clear I was fortunate to have him! She is good but I never buy stuff like that without seeing what everyone else has to say. I am doing my part to warn others so they don't fall into their trap. I was finally able to get out of there and walk around the mall with my family. On the way out we tried to avoid the store and the guy came to us and asked how much did she offer the products for and we said $249 and he said, no no we give it to you for $149. We declined and got out the door. I'm sorry but that's a big stretch with pricing. Thank you for everyone that takes the time to warn others! read more

This place is a scam, do not ever go there!!! They rip you off!!! Bad return policy, only have 24 hours, and there is a 20 % restock fee. No returns on discounted items, but yet everything is discounted. Beware don't go there!!! read more

Please beware of highly assertive sales techniques, gaining trust and friendship, so you are caught off guard at the Deerbrook Store. Have done business there since Dec. '19. Products are way over-priced but persuasive discounts make you justify purchase. The store manager, Ms. Eldar Alon, called me on Feb.2, '22 stating she had given me too many discounts. An owner said I needed to repay--$23K! I do not owe them anything, but because of her insistence I agreed to help out my "friend" & allow her to charge $2k. When I checked with my credit card, she had charged $12,990 & $2,165 on a second card. I did not give her permission for the second charge. This is fraud & is filed with Humble police. Other charges are under dispute or fraud as well. Permission was given to her by deceptive motives. Very slick of her to call b/c there is no record. However, I did text her confirming the $2k limit. I am a recent widow and a senior, but there is a very hard heart of manipulation going on in this company. Complaints against them are plentiful. Their no return policy has never been discussed with me. It is stated on their receipt which you sign first, then it is printed out. They have grossly violated the Deceptive Trade Practices Act and will be help accountable. I hope Deerbrook Mall will reconsider renewing a contact with this company. I am not trying to write an epic review. I am writing to warn other customers. What a horrible way to conduct business--through deception and manipulation when you have very nice products. Unbelievable!. I regret that I had to post 1 gold star in order to submit this review. They don't deserve any good stars. Very sad! read more

Wonder why their store in The Woodlands Mall was shuttered and dark at 2pm Saturday??? Enquiring minds need to know!!

Beware. The thermal face mask did not work as sold. Told me to wait a week to do it again. Did it again and did not heat up. They do not disclose the return policy. No refunds or Exchanges...even if it does not work. Going through my credit card fraud right now. Beware! read more

I avoid going into the mall at the entrance where Gold Elements is located. They are the most rude, annoying people ever! They attack you with questions and chase after you with samples even after you've said no thank you. They don't take no for an answer and continue after you telling you all kinds of false compliments. They should not harass potential customers like this. I see underage girls approached all of the time, they need to be shut down. It's like being in a foreign country where they do the same in some of the shopping areas. This should not be allowed in a mall in the United States! Wish no stars were an option. read more

super aggressive sales staff. you say no after the eye cream bit when the stop you in the mall. they tell you I can give you a deal on the products cause i like you, and well throw in free facials. go in for facial be careful. I paid them for a deal for $2706.00 on my card. while my card was out of my hands, they charged me an extra $2225.00 for products I dint receive. argued charge with my credit card company and closed the dispute without refunding my money, they are a bunch of thieving crooks that take advantage of people who say no and I'm on a fixed income and buget the pressure you and take advantage beware their special deals are not deal and I've found there item they say are 10.000 0r 11.000 or some made up high number and give you a deal ,can be found on the internet and not a golden elements spa, I lost a bunch of money to them. just be ware and stay away from the three high pressure salespeople. in the spa. if i could leave no star's id be happier. I'm so mad at them they better not even try to call me at home to ask where I am because I haven't been in. I will never go into that awful place again read more

BEWARE!!!! Was lured in here yesterday and had their undereye product smeared on me without even asking permission. High pressure sales and I stupidly bought their products. Had a terrible allergic reaction later that day and was going to return unopened product the next morning. When I read their receipt I was further horrified. No reputable company would have this return policy. Very expensive lesson in how not to be conned. Should have listened to my gut. They are complete con artists! Run, don't walk past their storefront. I will be contacting the mall management and the BBB to file formal complaints. read more

I am a 63 year old woman. Like many females and males out there I was hoping to get a product that would help the aging process that life throws at us. Walking in the mall I was approaches by this young lady about a product that would help with my wrinkles. I was worried because after chemo my skin was sensitive to so many chemicals so I was careful putting anything on my face and body. I was assured the ingredients were all organic and natural. The girl put a cream on me, I wasn't allowed to look in mirror while she did this and finally after a few minutes I was allow to look and my face felt tighter and the winkle that was there were gone. Just wow. I was ecstatic. I have been through hell with the battle of cancer and it has taken a toll on me. To see the woman I had hope to become was once again in front of me. I purchase the product and a few more . I was given instructions on how to apply and shown the door. 30 minutes later heading home I look in mirror and my face had loosen up and there were those winkles back, lol. But that night I felt a small burn but remember that saleslady had said there would be that feeling of heat. In the AM my face felt hot. I look for a number to call Gold Element and could not find number on receipt. and no listing at the mall. I called a location that was listed at a different location and was told I would be contacted. Never heard back. I called them back and number disconnected. Tomorrow I am headed to doctor to see why my face is red and irritated and hoping no damages was done to my eyes. The reviews are true. They are not who they pretend to be. A real business would list a number to their company for customer services. Do not make the same mistakes this old gal did. Review review. No money can take the place of the pain I am in now. I lost what I had hope to help me and am suffering but I can give advice now to others to please be careful. If it sounds to good maybe there's a catch. read more

Workers who stand outside the store are annoying and intrusive. Just let me shop in peace!

I have been shopping at The Woodlands Mall since it first opened, so believe me when I say this, I've visited just about EVERY cosmetics store this mall has to offer. Don't get me wrong, I have nothing against any of the other cosmetics stores, but I truly believe that the customer service offered here is unmatched and unrivaled in terms of high quality and care. Yes, they do approach you from time to time to show you their products, but that is just the nature of doing business! They want to make a profit, but can only do so if they 1) have your attention and 2) demonstrate that their products are worth buying! I really don't understand why anyone would want to sully this store's reputation just because their employees are open and upfront about desiring you to buy something. So...I'm writing this review for three main reasons, and I'll let you be the judge of whether you think this review deserves more 'weight' than any of the others. Clearly, I like their products - so there's no reason to go on and on about any of that, because that's just obvious...I wouldn't be a returning customer if I didn't like what they had to offer. The primary reason why I am writing this review, though, besides obviously liking their products, is that I think their customer service is fantastic and deserves praise. The employees spend time with you to understand what you want, what you don't want - and they are very much friendly and gregarious...it looks like they enjoy their work, and they add a nice vibe to atmosphere. My second reason for writing this review, is that, after being notified by one of the store owners/managers about their problem with the store's current status on yelp, which stood in direct contrast to my personal experience, I felt compelled to give them a genuine boost. I don't think in any way whatsoever, any store/company deserves to incur such wrath simply for wanting to help others and sell good products. Again, this comes back to great customer service. I think it's wonderful that they want to show me what they have, and I think anyone with even a modicum of self-esteem would think the same way. And my third reason for writing this review: location. It is just in such a wonderful area of town. I love this mall so much because it is easy to access, clean, full of options, and high-class. I may be unique in that I prefer to do my shopping in places where I can feel comfortable - knowing the people are upscale and of sound mind - and that's how I feel when I shop at this particular store. That about wraps it up. I just felt compelled to share my feelings with everyone...because as someone who grew up with a father who ran a family business, I understand how important customer reviews are, and so I felt compelled to share my unvarnished, unadulterated experience with prospective shoppers. I think this store deserves it. They have treated me very well. read more

I would have written 0 stars, but the way Yelp is set up, I had to rate one star as a minimum. Stay away from here, it is a scam.

I would like to give 0 stars but it isn't an option. Don't get suckered by these very aggressive salespeople. They are smooth and well trained to prey on insecurities. They are quite creative in telling about themselves, their world travels and the customers they've worked for. They demonstrated how I could improve my appearance and even gave me a coupon for a free facial. After repeated attempts to make an appointment via phone, I gave up. The phone never gets answered. Yes, I must admit I fell for their scam. Thankfully I didn't spend a lot. The customer service number connects with another store that says The Woodlands Store is not part of their franchise. I hope their lease is up soon and not renewable so they will leave and take their shoddy business somewhere else. read more

-0- Rating. I fell for their scam in Cozumel when we were on a cruise. The eye treatment for puffiness worked in the store on both my husband and myself. It does not work for me now that I am home. They told me I would get an email with 2 vouchers for free facials at their Woodlands location. I have read the reviews about that location to my amazement that people cannot make contact for the free facials. The credit card receipt I received said nothing about All Sales Final, No Refunds but the email receipt does. I did not see it until Sun. Dec, 12th, 2016 when we returned from our cruise as I did not have Wi-Fi while out of the country. Of course they started off with one price and kept reducing it to get you hooked. read more

RUN!!! I only gave a one star because one must select a minimum of one star to post a review. Salespeople were extremely aggressive and I am embarrassed to say, I ended up buying some excessively expensive products. I fell for "it was nominated for a Cosmopolitan Award several consecutive years" (a Google search later, turned up no Cosmopolitan Magazine Award Nomination as I was led to believe). To be fair, In the store when they tried the products on me, I thought I noticed a difference, however, later that evening the results vanished. I did try the products on at home and I did not notice any results at all, in fact it really irritated my skin and I followed the instructions exactly as was provided to me. Because of skin inflammation, I checked out all the ingredients in the products and some of the ingredients appear to be toxic. Additionally the inside seals were either broken or missing when I opened up the packages. Not feeling good about my purchase, I checked my receipts and one states that I may return in 14 days if product is unopened and the other receipt states all sales are final and cannot be returned. Since it all started to feel suspicious, I checked out the Google Reviews for The Woodlands location and every reviewer had given positive feedback on at least a dozen or so other Gold Elements locations across the country. I also found a number of complaints online similar to mine. I feel very much like I have been scammed. Buyers beware!! UPDATE (Oct 04, 2016): I went back to the store to return the products w/in 24 hours ( I bought the products at 2:42PM CST on Oct 3, 2016 and tried to return the products at 1:14PM CST on October 4, 2016). I was met by the store manager Jen who told me she that although they wanted me to be happy and they stood by their products just as they promised me when I made the purchase, they could not accept returns at the store without corporate authorization that I had to call corporate for an authorization (none of this was told me at time of sale). She indicated the corporate offices were not open on a Sunday, I would need to wait for business hours. I called anyway at 1:49PM when I got home and someone named Casey told me he would have someone call me back to discuss. I asked when I could expect a call and he said soon. He never indicated they were closed today as I was told at the store. When in the store, I also happened to mention that I could not find the Cosmo Nomination online and they told me they would show me validation online but of course they could not find it. Will update after corporate calls me back, somehow I suspect they won't. read more