The band of my 18k Tank Francaise had a broken link: the pin that connects one link to the adjacent…read morelink broke. Cartier said my only option was replacing the entire band at a cost of almost $7,000. The folks at Watch and Gem repair on Washington Avenue in Miami Beach completed a beautiful repair for $150. They are very polished in their business communications and I didn't have to deal with the Cartier attitude. Highly recommend them.

Don't bring canvas watch band from Hermès was damaged while punching holes to fit my wrist. They…read moreholes are not measured precisely. I paid for band $345. This is a lesson for me never bring to a place that doesn't sell high end jewelry for repairs. At least not canvas band.

Fixed two watches for $35.00 . A battery repair on both and he cleaned the inside of one of the…read morewatches as well . Took less than 30 mins

The only place in downtown that was nice enough to size my watch even though I did not buy it from…read morethem. The nicest couple work here and have great customer service. Will be coming here every time from now on.

Did not return numerous phone calls over a several day period, where I asked for location, hours…read moreand availability of a particular item that they had advertised for sale. Will never call these people again.

Very unprofessional. I came upon their business via eBay. I was interested in a watch that they had…read morefor sale. I wanted to do business in person and it was impossible to find their store. I ended up calling multiple times with no answer. I found another number which finally someone replied. After I expressed my interest and intent with the watch the person did not message me back. The watch was after removed from eBay 5 minutes after. The whole business started to seem a little shady to me. I ended up messaging the number the following day, the person replied the watch was "sold". I wish they had communicated this the day prior or at least tried to help a potential customer. Maybe by saying "hey maybe I can get another one, would you be interested?". The lack of customer service was incredible. Be very weary of doing any business with these people.

It's a family owned and operated business third generation very friendly very down to earth willing…read moreto go the extra mile to do any repairs that they can't

In my experience, Manly Jewelry Repair in Biscayne is not trustworthy…read more We left my daughter's custom-made necklace for a simple repair. When it was returned, the chain was different--longer, lighter, and lower quality than the original. This necklace had been worn daily for years, and the difference was immediately obvious. When we questioned this, the owner was dismissive and rude and refused to meaningfully address the issue. The police were called due to concern for my daughter's safety and to make a report. Based on this experience, I believe customers--especially those dropping off sentimental or valuable items--should beware. I do not recommend doing business here.

Very polite and courteous. Devoted plenty of time to examining my piece…read more Unfortunately, at the time of my visit they didn't have the right equipment in the shop to assay its gold content and suggested I return the following week.

Took my necklace to get my clasp fixed. The service was quick and friendly. Jessica was amazing!…read moreShe was very thorough in asking what I needed and making me aware of pricing. My necklace was even ready a day earlier than expected. Thank you for your help !!

Very nice woman to work with. I've been coming here for years. Trusted and honest. Great service…read moreand friendly. Nice inventory

Don't lose your money here. I bought product there and they changed colors after a week. now she…read morewon't even talk to me regarding this. she said screw off your problem. After 2 weeks? white is white not yellow now all my white gold is yellow. they scammed me

I met with Ethan this morning. I must admit I didn't know what to expect. I've never sold a watch…read morebefore and I didn't know what to expect. I was afraid to walk into a seedy back room with watch hustlers. Instead, Ethan was professional, polite and knowledgeable. He pointed out the good and the bad of my watch, which I already knew but appreciated his honest demeanor. We worked out a price that was fair and I was very pleased. I walked out with a check that morning. The process was so painless and pleasant, I only wished they bought and sold cars too. Keep up the good work!

All school classical vintage elegance!! Love this place, amazing experience. Strongly recommendread more

Fixed one of my favorite vintage watches in under an hour. It's been working great. Very thankful…read morefor his help