There's been a shift in ownership over the past few years, and while the previous crew had their…read morequirks (one gent was acerbic, but could take a snapback like a champ), the newer team? Whole different vibe. In the best way. Now it's run by a pair of brothers, their family, a standout gal, and yes, the shop dog deserves their own five stars. The whole place feels like home with sparkle. They don't just fix jewelry, they reimagine it. I've seen them take tired pieces and turn them into something better than the original. Their custom work is next level, and they somehow always match your vision, even when you're not sure what that is. Do you like estate jewelry, modern, classic, curse words? They'll get you sorted. Bring your gold, your diamonds, your heirloom chaos. They'll breathe new life into it. I brought my girlfriend here and they were so kind (as always) that she was genuinely blown away. This is who they are. Kind, skilled, and quietly brilliant.

Old time service and fair prices…read more I was looking to buy a 14k chain. surely not their biggest purchase of the day but I was made to feel like a long valued customer. Been a while since I have done a jewelry purchase. Now I have found this place, I'll be saving to get one of the pieces I saw today!

Good sales on Silver jewelry but other items are way over priced here. They do offer layaway,…read morethough. Jewelry repairs done on site. The lady owner is a little pushy sometimes but nice.

Had some sterling silver that I wanted to sell, and after reading the positive reviews, I came here…read moreand the experience did not disappoint. Was helped by Ed, who weighed and tested my items, then wrote me a check. It was a seamless experience and I will not hesitate to recommend this place.

Will strongly recommend this buyer to anyone. A completely first class experience. Knowledgeable…read moreand most importantly you get great payments. I was reluctant yet left feeling excellent. This is the place. Thank you!!

The piercing itself was fine. What you'd expect from a kiosk place. The problem I had was with the…read moreupcharging. The website states free piercings with purchase of earrings. I chose a pair for $88. My bill was for $137. When I looked at my bill later, they charged $95 for the earrings, another charge for the protection plan, and another charge for cleaning solution. I did not at any time request the solution or a protection plan, nor was I asked if I wanted it. I would have said no to both. Be careful if you decide to go there.

Jewelers are kind and courteous. Also, good with kids. Overall, they provide exceptional guest…read moreservice. I would highly recommend this location over all other locations in the Richmond area. I live 45 minutes away, it's worth the trip. -- Loyalty -- If not from overseas, our family gets our jewelry from Pagoda (5+ years now). Only problem I've ever had with the Pagoda company is their change in earring back pieces. Seems the current ones are cheaper quality than that of which they had few years ago. Always get coverage it's reasonably priced and helps in case a manufacturing error occurs.

We have worked with the owner, James Inge, on several projects now. He is a quality individual that…read moretakes great pride in the gemstone and jewelry products he hand-crafts for his customers. His natural talent and passion for what he does is an awesome combination. Highly recommended.

Fantastic experience today! Great variety and great prices. The customer service was also…read moreoutstanding. Super nice people!

Been going here for a few years now. Love this place! Antiques to vintage toys, books old coins,…read moremilitary items, coca-Cola items, Fenton, lamps and more!! Need a whole day to look or come back. Will be going back. Service was good, Patty awesome lady and staff! Worth the money.

I visited this store over Christmas. I was amazed at how clean the store was, the presentation on…read morethe floor with such a broad variety of products. The staff were friendly and knowledgeable about the products on the floor. Prices were fair related to the value of the products. I look forward to going on my next visit to that area!

I don't know what happened if management changed or this establishment just started getting greedy,…read morebut the prices are ridiculous from a year ago. Y'all are charging prices that are in competition with department stores selling new stuff. Peo And please don't use the excuse that " prices are going up everywhere", everything is donated to y'all.

Josh and Logan the fantastic duo service technicians were prompt and courteous. Josh answered all…read moreof my questions. Josh came to perform a touch-up paint job on our refrigerator door. We are pleased with his work and the area he painted. It blended in well. Ashley and Billy from the Appliance Place in Colonial Heights, Virginia are dedicated to providing excellent customer service. Thank you so much for solving the problems we had. Blessings to you! Diane P.

I purchased a washer on 7-28-25 at the Colonial Heights store. I was told by the salesman that the…read morewasher could be delivered to my house the following Monday 8-4-25 for an additional $169.00 or I can be picked up on Friday 8-1-25 from the store. I chose to pick it up on the 1st because I needed a washer Immediately. The salesman said they would call me when it came in. Friday came and I never heard anything so I called the store at 2pm and spoke to the salesman again and he said the washer would not be here until Monday the 4th. I expressed my dissatisfaction with my service because I had scheduled help to get the washer into the house on Friday and I had no way of getting the washer in the house on Monday. Again, I was told I could pick the washer up on Friday. The salesman said there must be a misunderstanding. I asked to have a discount on the washer because of the inconvenience and the salesman said he gave me the sale price. The salesman then told me he could give me my money back as a resolution to the problem. I then asked to speak to a manager and the salesman said he would be here on Saturday. I called on Saturday and spoke with a manager and explained the situation again. I asked the manager if they could waive the delivery fee since I had no one to help get the washer in the house and he said he would do it for $129.00. I then said if you could bring the price down to $100.00 I would except that. The manager said he could not do that. I told the manager that I have bought appliances from them before and bought numerous appliance parts but obviously my words fell on deaf ears. I then told him to cancel the order and I would call him back on Monday to give him my credit card information to credit my account. I called on Monday and spoke with the salesman again and gave him my information to return my money. He said he would take care of it. I checked my bank account on Thursday and the money still had not been returned. I called the store again and the salesman said my account was credited on Monday and it may take 2 to 3 days for the money to clear. He said if you don't see the money in your account by Friday to give us a call. I finally got a receipt for the transaction on my phone Friday afternoon. I then called my bank to verify the transaction and they told me that the transaction was actually done on Friday and not on Monday like the salesman said. I know the customer is not always right every time but when you are told that your money has been returned and it hasn't, you can pick your washer up on Friday and you can't. Then you are told you must have misunderstood what was said. If they are willing to lie about when your money has been returned to your account would they also lie about when the washer was supposed to come in? Integrity is everything!!!! I have done business with The Appliance Place for years and I have bought a Refrigerator, Dishwasher and numerous appliance parts from them with no problems. My family has also done business with The Appliance Place before but after this experience neither my family or I will give The Appliance Place our business or recommendations any more.