Darryl is very fair and looks over your jewelry and gives you a fair price for re sell. Nice dejection of jewelry to buy,

I had the worst experience in this store. Being new to the area, I wanted to align myself with giving my business to people that looked like me. Not only was he super expensive but he lied to me. I had an extender put on my 1 karat diamond pendant that I've had for more than 40 years. The original box chain has never broken, I just wanted it to hang longer with a new piece of jewelry I'm wearing. I also needed a new lobster clasp on an anklet. The extender alone cost more than 125.00. When picking up my jewelry I asked if his work, et. was warranty and he replied it was. I didn't wear my jewelry out of the store I didn't put my necklace on until going to my uncle's celebration of life ceremony. I walked out of the shower and it fell to the floor. I looked at it and saw the spring clasp was missing. I took it back to the store the owner said yes the spring clasp is gone and proceeded to quote me 75.00 for repair. I was shocked and reminded him that he told me his work was under warrant. He chuckled and told me his work was under warranty as long as it's in his store and the minute I leave with it, it's no longer under warranty since he's not responsible for the merchandise in my possession. I told him that didn't make sense and 99.9% of jewelry, merchandise, stuff have some type of warranty and based on what he saying now, he intentionally misled and lied to me. He chuckled and said so hear this, if I let you drive my car and you have an accident do you expect my insurance company to pay to fix it and I said of course, your insurance would pay and if you had a deductible my insurance or myself would pay. He said that's not how I do my business and I'm not going to argue with you. I said, who's arguing I thought we were having a conversation. He said, ok I'll give that but that not how I operate and I told him he was upset because his analogy proved him wrong. He said no I don't work that way and laughed. Since I was th only customer in the store I let him know that he was shady and I should stopped when I saw his cases of knock off LV/Chanel purses and sunglasses with $300/$500 dollar price tags and people like him give bad vibes to customers trying to support people who look like themselves. I told him that he is a disgrace to honest entrepreneurs that should be trusted, because I'll think twice about giving my business to others that look like me in this area being a new resident because of his janky action. read more

Owner was very easy to work with. I had him resize 3 rings for me and they came out perfect! And he cleaned them as well. Super nice guy and very knowledgeable and professional. I will be going back to see him next week with a couple of broken bracelets I need repaired. read more

Chester Jewelry - Jewelry Repair Near Me - Chester, Virginia

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These people really know the jewelry business. The store is very clean and well stocked. The attendant was very kind, caring and professional. I highly recommend. read more

I echo all the previous positive comments regarding Chester Jewelry. Daryl Blakey was very knowledgeable, professional and most considerate as he helped me sell estate items. I absolutely recommend this store and I will not hesitate to visit again when the need arises. read more

Very pleased with the experience. I received the watchband in good time. Everything was done to perfection. I highly recommend Chester Jewelry read more

terrible service horrible attitude from owner and he's unprofessional I tried to buy a ring for my husband and they run the place like scammers he kept my money and the item and refused to give me either Ill NEVER return and I advise you to RUN THE OTHER WAY read more

Chester Jewelry Exchange replaced a stone in a family heirloom ring. The ring came back beautiful! Sparkling and Pretty. Thank you for the prompt service and repair. read more

Great customer service! Dropped in for a watch batter replacement. He expeditiously tended to the two customers in front of me which they were pleased with the service they received. Add me to that list too. Had me in and out in a jiffy with reasonable pricing. Highly recommend their business. read more