Superior service and great prices at this boutique-style jeweler. Wonderful attention to detail…read more Mark completed my repairs to my total satisfaction. His appraisals were extremely helpful. I enthusiastically recommend Mark and Petersburg Jeweler.

Supporting a local small business did not go well for me. I dealt with multiple problems, but 2…read moremajor things arose. My items were not completed when promised. But worse than that, a ring that needed a small opal replaced was sized down 1 whole size (which wasn't requested.) Because gold was removed from the band, when Mark returned it to the correct size, the band is very thin. So disappointing.

Owner was very easy to work with. I had him resize 3 rings for me and they came out perfect! And he…read morecleaned them as well. Super nice guy and very knowledgeable and professional. I will be going back to see him next week with a couple of broken bracelets I need repaired.

These people really know the jewelry business. The store is very clean and well stocked. The…read moreattendant was very kind, caring and professional. I highly recommend.

We didnt buy anything but this review is for the service and hospitality from the people in this…read moreshop. It is a cute little place that we found while on our jewelry research. We walked in and was immediately greeted and welcomed with a smile. We did tell the lady that we were just looking around and she was telling us about the background of her shop and how she specialize in custom jewelry which we found interesting and the jewelry in the display cases shows the work they put in to creating their one of a kind peices. They had pendants that I have never seen before and the concept was beautiful. I found a ring that I thought was beautiful and she let me try it on since it was pink. Overall if I could customize a peice of jewelry especially a ring, I would order it here since the work looked beautiful and you could see the love put into it.

I took a heart shaped mini diamond studded pendant to Jewelry Creations to have a pendant holder…read morereplaced. I selected a holder from a catalogue and was told that the repair would total $29. I thought that was a fair price and so I agreed to the repair. When I picked up my jewelry there was no holder.I was told that the original O ring was soldered. I had no idea that the O ring needed any type of repair. The O ring is very small and on the receipt there was a large O ring drawn which I assumed was the holder. Upon closer inspection I can see that the drawing was referring to the original O ring, but no one explained to me that the original O ring was an issue. I brought the pendant home and placed a swinging holder on the O ring just as I had it before the repair and that is how i will wear it. I am right back to where I was before I spent $29. I wanted a non swinging holder to prevent the pendant from swinging. I have used this business before for jewelry repairs and was completely satisfied. I will never ever take any jewelry to this business again. I feel as if I was a victim of a switch and bait scheme. It is a lesson learned. I should have checked the BBB for a review, but this business is not registered on their site. That should be a warning for everyone. Make sure you get your expectation in writing before you do business with any business. Just beware. We are living in a time that integrity and trust is not to be assumed.

I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Love my grillz. Didn't take long to make them...got them in a little over a week. Very pleased…read more They listened to what I said I wanted and designed something better!

If you go here, weigh your jewelry! I brought my chain in for repair & when I got it back, it was…read moredrastically underweight. Make sure they're actually repairing YOUR chain & not swapping it out with smaller mm or size. Weigh your jewelry before you drop it off & bring a scale to weigh it in store when you pick it up! Words of advice from my jeweler!

I had walked in to get my young sons chain repaired. The young lady who helped me said "Ok give me…read morea couple minutes" and walked to the back, returned just a couple minutes later with the chain repaired and apparently it was just a simple fix for her! I had asked how much I owed and she said "Nothing, it's no problem. Have a good day" This was the first time I had been in this shop and that was so kind of her! Also as I was waiting I browsed the jewelry and noticed the broad selection. They are wonderful and I will definitely be back.

Went to get my ring resized, it was easy and they finished earlier than expected. They also had a…read morenice selection of jewelry at various prices so I could get something new!

Quickly repaired my watch as a walk in ($15/battery). I had tried to repair it myself so he had to…read morereassemble it too. Thank you

First time here and impressed. Quick, friendly, and honest service. Replaced batteries for 3…read morewatches: 1 Vitorinox and 2 Tags. I would come back here for all services in the future.

I came to these guys with a watch that I did not know how to adjust. When I gave it to the man at…read morethe counter, it took a couple of tries to get right, no biggie. He took it to the back each time he adjusted it. Once he had gotten it to my liking he went to the register and spent almost the same amount of time fumbling with the register as he did adjusting the watch. Then, he says, "$10". I fork it over but $10? Thats steep for a 5 minute adjustment. I went home and after a few days it felt too tight so I looked up the method to adjusting the band and what I found was disheartening. It is such a simple process, just use a flathead screw driver and flip the clip up, done. This man charged me $10 for that. Granted I should have looked it up in the first place, I still think this jewelry store could use some lessons in ethics. They took me for my money, don't let them.

From the owner: We specialize in fine jewelry and quality repairs done on site. Most repairs done the same day.read more

What a beautiful store and very nice people! They bought…read moresome items from us at a very fair price. They offer beautiful jewelry at fair prices!

I had several gold pieces from my charm bracelet changed to necklaces for my daughters. They also…read morewere there when I busted out crying when turning my fathers gold into other Jewlery. They were compassionate and patient . That was about 6 years ago and I'm headed back to them now for an update appraisal on a family ring. This is a jeweler you can trust!!I'm so glad they are still in business . Covid knocked many family businesses to the curb, so glad you are still going strong. Also I love just going into the store , it's like a beautiful museum!

I was so grateful to find this guy. I have a vintage Breitling watch that was losing time. This…read morepiece has a lot of sentimental value to me. I sent it off to Breitling to be repaired. After a couple of weeks Breitling contacted me with bad news. The watch was not repairable. The parts were no longer available and they said it was a total loss. They did offer me $2,000 in credit if I let them keep the watch. Something told me to get the watch back. Which I did. A family member told me about the watch mechanic. I figured that I had nothing to lose. Within a week I was wearing my vintage watch again and it keeps perfect time. I will never buy another Breitling again. However I will take all my timepieces to the watch mechanic for all my repairs and tune ups He is very reasonable and he also makes custom jewelry.

From the owner: Vintage Mechanical Watch Repair Have a vintage watch you…read morelove but the big Watch Houses refuse to repair for you? Give me a call and we’ll see what we can do. My prices are much more reasonable and you’ll get your watch back on your wrist far quicker than if you sent it off for repair. Hours by appointment only. Check out the link to my website for frequently asked questions and typical costs.