There is little I can say that hasn't already been violently shrieked into the face of the wretched demon spawn Goldcar calls its employees a thousand times before. Then again, I'm far too miffed to say nothing, so here goes. Goldcar are thieves, plain and simple. I didn't think they were. I thought the majority of negative reviews out there were hyperbolic, or perhaps written by customers who'd just had exceptionally bad luck. I was quite wrong. My girlfriend and I, along with every single other passenger on our flight, were - and I do not use this word lightly - extorted into paying sometimes obscene amounts of money to Goldcar to get cars we had already pre-paid in full. And for every single one of us, Goldcar told a different lie (often contradicting previous lies) that found no support in their terms & conditions or any other form of rational reasoning known to man. During the booking process (about a month before our vacation) I had input my flight details as part of the rental process. According to the rental form, this was to ensure Goldcar would be notified in the event of our flight being delayed. And what luck, because our flight was indeed delayed; by 190 minutes no less! Of course, to be sure we got our car I had also notified Goldcar directly before take-off as soon as we were told about the delay - just in case the flight number wasn't enough. Imagine my surprise, then, when the hysterical, angry Italian creature who "greeted" us at the Pisa International Goldcar counter told us our car had already been rented to someone else, and that we would have to pay to upgrade to a more expensive car if we wanted a rental. I asked him how this was possible - after all I did give them our flight number AND contact them about the delay after all. He simply told us "Not my problem.". When I insisted we get the car we booked, or at least something similar, he said "Okay, then I cancel your booking!" and hand gestured as if tearing the contract apart. I was dumbfounded...only in writing had I heard of people like this. People so wholly committed to being an absolute they appear entirely immune to all logic. You've signed a contract? Doesn't matter! You quote their own terms and conditions? He doesn't care! You try holding him to something he told you not ten seconds earlier? He's already forgotten it. At this point the Italian demon-being behind the counter was quickly becoming so aggressive and threatening it was beginning to worry the other customers. Realizing this wasn't a person that could be reasoned with, I politely informed him I would record the remainder of our conversation, since I would need it for documentation with my travel insurance company (and because I knew what he was doing wasn't exactly legal). This was a YUGE mistake - the Italian man got *very* upset, threw my contract down on the counter and ran out of the room in a huff faster than you can spell linguini. When he returned ten minutes later I'd begun to feel so bad for the twenty people behind me and, realizing this wasn't an argument I could win, thought I might as well just pay the money and get it over with. As I signed the contract, I saw that I wasn't paying for an upgrade at all! In fact I was getting THE EXACT CAR I HAD BOOKED, only with an extra fee added for "GPS rental"! Wonderful, another lie. Not wanting to spend the vacation in jail on manslaughter charges, I rolled my eyes into the back of my skull, swiped my credit card and got on our way. ...but of course it wasn't over yet. You see, Goldcar not only pride themselves on criminally bad customer service, they also pride themselves on dead customers. I can see no other reason why our tires would have such wildly different pressures - the front left about to burst, the rear right nearly flat. Compared to this, the empty wiper fluid and defective GPS unit almost didn't bother me at all. So I pulled into a gas station and filled up the tires. After making sure there wasn't anything else Goldcar was doing to try to kill us, we were finally off to the hotel. In the end, Goldcar lied about nearly everything, made threats and in the end gave us a dangerous car of a lower class than we had paid for with a non-functioning GPS we didn't want but were charged extra for. We got off easy though. Our friends had to pay double their initial rental fee for extra insurance, as the Goldcar demon insisted their Norwegian insurance wasn't valid in Italy. This, of course, was a lie... read more

They don't understand customer service. Returned a car with a malfunctioning window. Had to drive 2 hours with an open window and -2C to start the ride. Not even a sorry or any kind of credit. They want to argue over the level of the gas tank on top of it. And it took over an hour to get a new car because their credit card machine was broken. read more

Goldcar - Broken credit card machine that holds customers up close to an hour. - Car Rental Near Me - Pisa, PI

Great low prices YES but at the end you end up paying MUCH more! TERRIBLE Customer Service, Personnel and policies... Here is my story: First time renter from this company and for the VERY first time since traveling to Italy from the USA in 35+ years I was asked to present and International Driver License although the booking document CLEARLY states: "If your license is NOT in standard Latin alphabet, an international Driver License must also be presented"; obviously my American driver license is NOT written in Chinese, Japanese or Arab but in plain English using "latin alphabet". It was late a night at FCO Airport coming from a 21+ hours trip to attend my father funeral and just before closing but the (bad mannered) staff did not cooperate until "offered" for me to buy a full insurance coverage that more than double my rental price... Same identical issue with another Italian/Brazilian client next to me which also entered in an UGLY confrontation with the lady attending your office... I kept my composure and with no other alternative I was forced to accept the "offer" but trust me I will never consider again to deal from this company in spite of the great low prices they are offering. Very, VERY disappointed. read more

Just returned from Pisa after renting a car from Rhodium, which is Gold Car's premium service. The rental fee was very attractive, so I booked a 5 day rental with full insurance for 200 Euro. However, when I went to the rental desk, I was told that the 50 Euro insurance was not honored by Gold Car and that I would need to pay 20 Euro per day for the coverage I wanted. So instead of costing 200 Euro for 5 days, the new total was 300 Euro. But wait, there's more. They assessed a 93 Euro fee for fuel, in case I didn't return the car full. When I rented the car, I told the agent that I would need to return the car before their office opened (8 AM) because my flight was at 7:30 AM. He told me that it was not a problem, but that I should leave the car in their lot, so I did so. I left the car in the lot at 5:30 AM and could not find a drop box either in the lot or in the rental building, so I left the keys in the car. When I returned to the US, I got an email saying that because I had not returned the car, they were charging me 70 Euro per day for a late fee. When I wrote back saying that I had left the car in their lot, I received another email saying that they were charging me 140 Euro late fee plus 150 Euro for abandoning the vehicle (which was parked in their lot the whole time). On top of all of that, they charged me about 77 Euro for returning the car with a full tank (after charging me 93 Euro in case I did not return the car with a full tank). The car had 5/8 tank when returned. So, to summarize, my original reservation was for 150 Euro plus 50 Euro for full coverage insurance. At the time of rental, they charged me another 100 Euro for full coverage insurance plus 93 Euro in case I didn't return the car with a full tank. After I returned the car, they charged me two days late fee at 70 Euro per day (it was returned to their lot 2 hours before it was due) plus 150 Euro for abandoning the car in their lot. Then they charged me another 77 Euro for not returning the car with a full tank. So my 200 Euro for five day rental is now 200 + 193 + 220 + 77 or 690 Euro. Think I'll ever use Gold Car again? Maybe you'll have better luck, but I wouldn't trust them. read more

Waited nearly an hour when we were only third in the queue only to be overcharged, hard-sold, and ultimately ripped off. Never go to GoldCar. I've filed a complaint. Everyone in the line seemed to be having the same experience. How do they even stay in business? read more

I booked a car from Goldcar.com to collect the vehicle at Bari Airport office, and after having ascertained by telephone through your customer service that my card (Barclays Visa Debit ) was valid despite not recognizable as a credit card, I proceeded to the online booking and paid 136.26 £. Arrived at the office I was informed of the inability to deliver the vehicle booked, much less provide for reimbursement. I find this procedure inadmissible and prosecutable as fraud considering the incorrect information provided by your customer service and despite, as confirmed by the operator, I previously booked a car with Goldcar making the payment with the same card. The customer service at Bari Airport confirmed to me that the card is regularly accepted in Spain. I believe that the misunderstanding arises from the fact that after calling the customer service, a voice message informed me that the call would be turned to the Spanish office, where my card is accepted. No car and no money refund! Goldcar is a joke! read more

Goldcar tried to charge 70 euro's for "late return" while the person receiving the car confirmed me everything was fine and my deposit would be fully returned. Total rent was 50 euro's, no matter which exact hour I would return the car that day. I checked this before making the reservation. I specified this estimated time I would return it, however tried to call several times in advance to discuss a later return. No answer for 3 of the numbers I found. Really bad service I will never rent here again and advice everyone I ever speak to do the same. This is not how you treat customers, just try to charge them 70 euro's for what actually cost NOTHING extra (specifying other hour to return the same damn day). In addition, air conditioning was making an annoying ringing sound every 5 minutes, and of course the screen cleaning flued was empty after 1 use.. However, this can happen, the bad service however, is inexcusable. read more

Agreed. Goldcar in Pisa airport are a bunch of cowboys. Do not rent with them if you can avoid. I rented a Smart car for 6 days with an on line rental broker for a cheap rate ( 155 euro). When I arrived in Pisa I was told by Goldcar that I would have to pay 20 euro to have the car filled, and was charged 78 euro for a tank of gas. This worked out as nearly 100 euro for a tank of gas that actually cost less than 40 euro. I also purchased excess insurance with the third party. When I told Gold car this the told me they did not recognise the third party and would not deal with them. I told them that they had no choice but to send me a reciept in the event of an accident. The girl was very rude and said she would charge me the full excess of 700 euro in the event of a 1 cm scratch on the car. In the event, everything went well but I do not recommend Goldcar at all read more

This company is 100 % unprofessional. They charge you 120€ extra for the filled tank, which for our car would cost max 60. They force you to add full insurance even if you already paid for it when booking. We met at least 5 renters in and around Pisa airport, swedish and britain, that all said : never this company again. So, choose a well known professional rental if you can! read more

do not use goldcar pisa airport!!!!!!! i cannot stress this enough. they will rip you off. they have the cheapest price for the rental on the websites so that they can then cheat you out of your money when you are at the counter and when you return the car. they find "damages" that do not exist and charged us 149 pounds for extra cleaning of the car because a seat had a small spill on it from our young child. we were charged 506 pounds for damage to a bumper that simply did not exist. it was not there. please please please heed the warnings all over the internet about this company and find a company that is not intent on cheating you. read more

Under no circumstances should anyone rent a car from Goldcar, especially Pisa airport. My wife and I went to the desk to pick up our car, which we booked through Atlaschoice. When we booked we paid extra for the excess cover. At the desk we were told we needed insurance cover, when we decided saying we had taken out cover through the agent we were subject to a tirade of lies and abuse, to an extent I have never encountered. We were told that the deposit (about £1,000) would come out of our account immediately and we would never see it again, the insurance we had was illegal, they would never issue us with a receipt for any damage so we would never be able to claim. When I said I wanted his name he refused a colleague joined in and if anything was more abusive. I asked to see the manager and they refused. They then threatened to cancel the booking if we didn't take out the additional insurance. Fortunately I have hired cars all over the world and realise that what they were saying was rubbish. After about 45 minutes we were given the keys to a car. I asked if there were any marks and they said it was unmarked and gave me a form showing it to be undamaged. Fortunately we carefully inspected the car which had a number of dents and scratches. I went back to the office and asked for an unmarked car and this was refused. I marked up the damage and asked him to sign the form. He put a mark on it but would not print his name. I have now read a number of reviews and realise our shocking experience is not uncommon. I have complained to Atlaschoice and to Goldcar and just get fobed off with terms and conditions statements. read more

DONT use Goldcar - they systematically cheat customers - I have just been charged £200 for a stone chip - literally a tiny stone chip ! the pick up wait was 1.5 hours - rude staff - they tried to pressure sell additional insurance claiming the extra insurance I took out in the UK was worthless. I returned the car immaculate - the inspecting lady (also rude) triumphantly said "the car is damaged - when she found a stone chip - and said if i had taken out their insurance i would have been fine.......I am speechless - please DONT use them! Its a SCAM. read more

TERRIBLE FIRM. Absolutely awful company. Rented a car in Pisa recently. Arrived at car rental building at 2pm and finally left with it at 4pm. They are a bunch of cowboys trying to push the full insurance product and won't give up and worse whilst they take the card charge for the full tank of fuel and will refund you if brought back full (not unusual), they just hit you with an admin fee/surcharge of €32 and blame your booking site for not telling you. Evevryone in the queue was arguing with them and each person took on average over 20 minutes to be dealt with. A truly despictable company and ruined our arrival time to our accommodation. DONT' TOUCH THEM WITH A BARGE POLE AND PAY A LITTLE EXTRA WITH THE USUAL REPUTABLE COMPANIES. read more

Just returned from Bologna after renting a car from Rhodium, which is Gold Car's premium service. The rental fee was very attractive, so I booked a 3 day rental with full insurance for 55 Euro. However, when I went to the rental desk, I was told that the insurance was not honored by Rhodium and that I would need to pay 25 Euro per day for the coverage I wanted. So instead of costing 55 Euro for 5 days, the new total was 125 Euro. I called Check 24 the company I booked the car thorough and which I have relied on all the past years to figure out the truth. I was told they had similar problems with other customers and that Rhodium is applying a nasty deceiving and lying policy in order to get some extra money. Never again! read more

Worst car hire company EVER - complete cowboys. Staff tried to force over £1000 worth of insurance on us despite already having our own cover, when we questioned this the lady behind the counter starting rolling her eyes and basically having a hissy fit in Italian, clearly aimed at us. We said we wouldn't buy it and please process our car - surprise, surprise then they declined our credit card three times in a row, said it definitely wasn't a fault with their machine and that we couldn't hire a car (the bank - HSBC - assured us live on the phone that they were not getting any transactions showing on the system for our card so it was clearly a tactic for Goldcar to inconvenience). They were happy to leave us, with a baby, on a busy weekend evening at the airport with no car despite having pre booked a month earlier. Thankfully, Enterprise car rental nearby saved the day in the end and we managed to get a car eventually. The lady who served us was in her twenties, dark hair, slim and a complete embodiment of vile, racist hostility (you can only take it as racist when someone slags off your accent - Irish - as part of her diatribe against me when I questioned her customer service and asked to speak to a manager - also a request that was refused). Reading other reviews of customer experiences with Goldcar, it looks like we were lucky overall that we didn't leave the airport with one of their cars as they would have stung us for extra money one way or another it seems. Unscrupulous. These guys are the Donald Trump of car hire. read more