What an absolutely wonderful local establishment. My partner got her aunts watch cleaned here and…read morehad a band changed. The band broke the next week, but they replaced it for free. A testament of their dedication (and maybe the band quality). After having the watch a couple weeks, I accidentally shattered the crystal. So sad. I looked at a few options, but a lot of them you needed to ship in the watch and they couldn't tell you if they could even fix it before seeing it. Also, a lot of those shipping places starting at $70 anyway. It was coach. I took it to the coach shop, but they also did not fix that. With that in mind, I went back to where she had it fixed. The people working in there were incredibly knowledgeable and friendly. They were upfront about the cost and let me know the waiting time. One of them makes their own jewelry and it's super beautiful. Luckily, the watch took less time than the maximum amount I would be waiting, but I was fine either way. They called and I went and picked it up today. The two humans were working and I can tell they truly want to help and enjoy their job. The Crystal was a bit particular but it looks just like new. The cost was $80 with tax which I found very fair as they replaced the battery as well. Wonderful establishment with great employees who are professional and approachable. Recommend it for sure.

I went in wanting their "Bulova 96B332 Limited Edition Breton" they had on display, although it was…read moreslightly used I still was very interested as it is such a nice piece. The price at first wasn't bad but then I checked for it online and it was a whopping $150 less and brand new online versus $900 at this store in Asheville. I'm visiting here for a small vacation and would've loved to take this watch with me back home but I cannot justify spending $150 more for a used watch than buying the same thing online brand new! Other than that the shop itself is very nice and their repair and service kiosk is great.

I was visiting friends in Hendersonville and broke my eyeglasses right at the bridge. I went to…read moreHendersonville optical and Jimmy said he couldn't fix them as they were titanium, but Rudi most likely could as he has an argon laser. Took them to Goldsmith by Rudi, and he wasn't in but would be the next day. Got a text 10 minutes after they opened the next day saying my repair was ready. Excellent fix, couldn't be happier!

What a wonderful experience my family and I had at Goldsmith by Rudi. Our grandmother had passed…read moreaway. She had worn this large tennis bracelet for as long as I can remember. We brought the bracelet in to see what they could do. They made the most beautiful rings for a daughter, granddaughter's, and great granddaughter using every bit of grandmas bracelet. We all have a beautiful reminder of her to pass down for generation. Thank you from the bottom of our heart!

Very friendly and helpful watchmaker and watch store. The watchmaker is J. Walker Copley III and…read morewe were directed here from Hales Jewelers in Greenville, which is about 35 miles away. Walker and I agreed that "wasn't it unusual that Greenville didn't have a watchmaker in town?" But he said there are only 1300 approximately in the USA. This location also is a dealer for Seiko, Cotizens, and Bulova watches, but a main business is watch repair. The only downsides are the store is small, so limited inventory on hand especially women's watches and the watch I wanted to get repaired had to queue up and won't be ready "until after Christmas." It's late June. Walker said he can only work on watches when he is not sellling new watches and that is often limited time and after store hours, which makes sense.

I brought my Seiko in for service and was pleasantly impressed. Excellent service from…read morea true professional gentleman. Five Stars from me.

I had an excellent experience having them resize my ring. I was turned away by several jewelers in…read morethe area because the ring I needed resized contains a lab grown diamond and apparently most places won't touch them unless you bought it there. I called ahead to ask Grant Laughter and he said "if you love it, we love it. We can absolutely do that for you." I was greeted and assisted by the owner himself who thoroughly went over my options and helped me choose a plan for resizing. I paid under $100 and had my ring back within three weeks. It turned out perfectly. These guys are fantastic.

I was greeted warmly at the door into a brightly lighted room with showcases of jewelry for sale. I…read morehad brought a tray full of estate jewelry to sell. Kat, the buyer, took her time inspecting each item, and, as she did, she explained their value and stated the amount she was prepared to give me for that piece. I thought her offers were honest and fair, so I sold all of the items to her as the representative of the company. I would return there in a heartbeat if I ever again have jewelry to sell.

i'm a jewelry designer and was selling gold from my mom's estate. i knew exactly what to expect…read morefrom the gold market while selling some of my mom's pieces. i first went to a different establishment. they tried to undercut by over $600. i then tried scotties. they were so fast and right on target with what i knew the jewelry was worth. thank you!

I carried two anniversary clock for repair. Was called to pick them up and I paid the $225.00. got…read morethem home and they would not run. I called back and was told to bring them back which I did. Mind you I live 45 minutes away one way. Was called to pick them up and I ask the question if they are going to run when I get them home and was told yes, wrong they would not run. I ask for my money back and was told no refunds. I have taken them to another repairman. I am out $225.00. Lesson learned.

We took an old, sentimental clock in for repair. Chris was the third person we found to take a…read morelook. No one else would even try to fix it. Within 24 hours Chris let us know he could fix it, gave us pictures of what was broken, length of time and price. All were very acceptable to us. He had it done much quicker than he expected and now 1 week later the clock is keeping perfect time. So happy to have found him. Highly recommend.

If I could give a zero rating I would - dropped off piece for repair told it would be a week to two…read morefor repair at almost 3 weeks got a call with the "estimate" and was told it would be there same day or next day, over a week later at almost a month I called and demanded the piece back. Was told he would fix it and over night it to the store - got a call the next day went to pick it up and only thing that had been done was a jump ring added the two main reasons it was sent it was not touched.

I was recently in Saslow Jewlery Store in Hendersonville. The store manager and sales associate…read morehelped me with a repair on my father's watch. I can not express how professional and helpful they were! The store manager showed me a gold bracelet and necklace as a gift for my mother. This is not a Jewlery Store that I have done business with before but I will certainly be a customer be of the this establishment because of the employees that were so dedicated!!!

I got my ring appraised at Marthaler Jewelers. This family owned business is an amazing place,…read morewhere they treat you with care and respect. They were prompt in returning my ring and getting me the information I needed. They were earlier than expected! Pick up was an easy process.

To say that I'm thrilled is an understatement! Andy and the team at Marthaler have now designed…read moreseveral custom pieces for me. The first being these two beautiful bands, they took my vision and made it an amazing reality. After 27 years of marriage I wanted to make use of my husband's gold wedding band and my original wedding band. My husband has switched to silicone rings so I asked Marthaler to use the gold to make a ring for me and they did it and did it so perfectly. They are now fixing the prongs on my engagement ring and making another custom ring and I cannot wait to see the results! Their design process is great and they will print a 3D print for you so you can see it before it's done. They are also wonderful people, I highly recommend visiting their showroom.

This jeweler, no doubt one of the oldest in Asheville, is fantastic! I wish the watch selection was…read morelarger and more diverse, but otherwise this shop is 5-Star all day long. And importantly, they're an official dealer for Shinola, a high quality American brand with a great story we can all be proud of. Their display of gemstones alone is worth stopping by to behold - it's still under construction, but already offers an impressive, educational and beautiful experience. Probably the best thing about this jeweler is the extremely high level of service provided. These folks are genuinely attentive to your needs, couldn't be any friendlier, and are highly knowledgeable as well.

I think Spicer Green should stick to selling beautiful jewelry rather than dabbling in the Watch…read morebusiness. It's been a while since I've needed a watch battery. My last experience was walking into a store, having the Clerk install my battery and walking out. That was certainly not the case here. To the almost 30 minutes, it took to get my information when I dropped the watches off; to being told my watches would be done on Wednesday, only to call on Thursday, to be told that they were done, but someone needed to call me before I could pick them up!That call finally came in on Friday. And when I have needed batteries for these particular watches before , every time the jeweler has always set the time. The time was not set on either of these watches and I spent the morning googling how to do it. (Complex vintage sport watches)I briefly mentioned how dreadful my experience was to the Nice lady that checked me out. And she was very nice to not charge me. Which I appreciated. Go there for Beautiful jewelry which they have. Not to get your watch worked on.