I am originally from Sacramento where there are a ton of Golden 1 Credit Unions. I was worried about whether or not they'd have a branch in Santa Barbara or not. Luckily, they do! This location is conveniently located next to lighthouse coffee, across the. street from the trader joes shopping center! there's an ATM and the bankers and tellers are always so willing to help everyone out. Love that I found a Golden 1 Credit Union and that its in a convenient location ! read more

Golden 1 Credit Union - Banks & Credit Unions Near Me - Goleta, California

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The staff is professional and polite, and the location is convenient and has plenty of parking. Some folks here complain about them not answering the local phone, but I just used the 877 number, got through to a person right away, and made an appointment at the local branch to get something notarized. Fast and easy. read more

If I could give it 0 stars I would. I have been requesting a Payoff quote for the past month and haven't received anything. I have been calling multiple times and 1 they're either rude or 2 they don't know what they're doing. How is it so hard to just send a payoff quote over. Let alone their wait times are so long. I'm unable to log in to my online banking as well. I've even tried to live chat the but their queue is always at 1 and I never get helped. THIS IS FRUSTRATING. At this point I'm gonna wait until they reach out to get payment so I can talk to them hoping this time they take me serious. Do NOT bank with them. Do NOT get a loan with them. read more

Although difficult to reach directly by phone, Golden 1 is a wonderful Credit Union. Staff greet you promptly when you walk in and are kind and helpful. There is usually very little wait when visiting a teller. Golden 1's online banking is convenient and easy to use, and one may order checks and make other inquiries via their online banking website. I definitely recommend! read more

Golden 1 Credit Union - Entrance - Banks & Credit Unions Near Me - Goleta, California

My debit card from a shared branch was eaten by the ATM this morning, before the branch opened. The ATM was not operational a few days ago, and I would not have used the ATM this morning had there been signage letting me know the ATM was still being repaired. I went back at 10am and the card was retrieved for me by branch manager Roland Barrio. I asked him if some sort of a sign could be put outside that the ATM was still being repaired. He said the ATM was now working. I said, clearly there is a problem, since my card was just eaten. He told me I was free to not use the ATM and to take my service to other credit unions if I was unhappy with their service. Is this aggression and lack of accountability particular to Mr. Barrio or prevalent all over Golden 1? I think that it might be Mr. Barrio. My experience with at least two other tellers has been excellent on previous occasions. read more

First time ever that the customer service was the best. I would recommend Mr. Jonathan is the go to person if you want to have a good day. He is fast, great , good customer service and super nice. read more

No stars , very unhelpful and unfriendly. Every time I call, they tell me different or wrong information. Do yourself a favor and go with someone else for your banking and loans. Their a joke..... read more

They do not answer their phones during operating hours and when they do they are very unhelpful. You are forced to go into the physical location which is a major inconvenience for matters that could be handled over the phone. read more

I have been a long time member of G1CU (1995). Now living in So Cal I do all banking online. Due to unfortunate events I had to close all my accounts and open new ones. Luckily Goleta is my closest branch. Anthony and Roland were working this holiday weekend and were AMAZING! So polite and helpful. Roland the manager was very knowledgeable and made the process less stressful and actually very easy. I had my toddler with me and he interacted with her and gave her paper to draw on while we worked through the setup of my accounts. This is a great location and I was so grateful to work with Roland. He even followed up and called me after I left to see if there was anything else I needed help with. So glad this is my bank! read more

God I regret ever doing business with these people. They're earnest and friendly and polite, but holy Christ are they incompetent. Time after time after time, they just get basic things wrong. They seem to think they don't have to get it right because that, like, is hard, whereas you can avoid effort and foresight by just putting on your earnest face and apologizing after you get it wrong. The only reason they're getting two stars is that I was previously a Wells Fargo customer. Wells Fargo will bend you over and dry-hump you with something hard and sandpapery and tell you that you deserve it; they are actively malicious toward their customers. Golden 1 accidentally backs into you with something hard and sandpapery and then tells you they didn't realize that your rectum was there. They made no effort to see whether you were bending over naked, but at least they weren't actively trying to assault you. They're also big on offering you "workarounds" that start with "you can just ..." while using the word "just" to pretend that the workaround is really no big deal for you. Spoiler alert: the biggest lie in their workaround is in fact the word "just," because the problem they're causing inevitably actually is substantially inconvenient for you. As far as I can tell, they have exactly two ATMs in SB County. One is directly outside the Calle Real branch. (Not at all useful if you want an ATM at a location that's more convenient for you then the branch is.) The other is on campus at UCSB, but inside a business that is only open 9-6 weekdays, less on weekends, and not at all for three weeks at a time over Xmas break. That's right: One of their two ATMs in the county is inside a business that's closed three-quarters of the time and is out of the way if you're not already on campus. On top of this, that ATM is CONSTANTLY down. I know the guy who services it by name. He's the guy who tells me that I'm going to get charged $3 by Golden 1 and $3 by another bank whose ATM I'm using if I need money right now. Of course, "you can just" leave campus, walk back to your car, and drive to the Calle Real branch, or "you can just" wait for the 24, take it down to Hollister and Fairview, and then walk twenty minutes (or thirty, if you like being on a sidewalk instead of walking two feet from the turning lane onto a highway) to the Calle Real branch. Then you can reverse the process. In either case, going to the Calle Real branch takes over an hour more than it would if their on-campus ATM weren't broken. Or "you can just" make a small purchase of something you don't need to get cash back ... if you leave campus to find a place where you can get cash back on an ATM card purchase, because there are no places on campus where you can do that. And if you're willing to plonk down money on something you don't need to avoid an ATM fee. Because that's different, you know. As for me, the times where I couldn't just drop everything and "just" spend an hour or two working around their non-working on-campus ATM have cost me well over $1000 during my graduate education, because sometimes I need money now and use another bank's on-campus ATM while Golden 1's is broken. Because it's right around the corner from their ATM, only not in a closed business, and it always works. Unlike Golden 1's ATM, which breaks down every time anyone on campus sneezes, no matter how far away. If it doesn't just so happen that you're on campus at UCSB all the time, your ATM options are even less convenient. You can go to the ATM directly outside the Calle Real Branch. (Or "you can just" use another partner ATM, because "you can just" get online to see a map of where those are. Never mind when you punch in 93106 as my ZIP code on their website, it recommends ATMs in Atascadero, Bakersfield, and Chico. All of which are totally convenient. Or "you can just" find a partner ATM, presumably through their website, which is totally more convenient when searching for partner ATMs than it is when searching for their own.) Their web site is an awful, unusable system, apparently built by someone's nephew as a semester project for a class at a community college. I am currently totally locked out because my phone is getting fixed. Their homebrew system has decided that I need to "verify my identity." Why do they need to verify my identity right now? That's unclear. The only option for doing so? They can call or text me. ON MY PHONE THAT'S GETTING FIXED. Turns out that I'm off camping while my phone gets fixed and don't have another phone available, though I do have my tablet. What did their support team suggest over Twitter and by email? That I GO FIND A PAY PHONE and call in. Awesome service, Golden 1. Thanks for being slightly better than Wells Fargo. Good job clearing a high bar there. read more

Golden 1 Credit Union - If you don't have your phone with you, no, you can't use their homebrew web system. At all. - Banks & Credit Unions Near Me - Goleta, California

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Just a quick shout out to the Service Specialists at this Goleta office. Especially Stefany Pineda. Outstanding service setting up a consolidation loan. Very Kind and thorough (and quick). Also I spoke with Roland Barrio a few months ago about how to create a "repair plan" to improve my credit rating that had slipped due to single accidental missed payment. Very nice group! Thank you! read more

Cannot access staff by phone. Must go to location. Introverted checking account number do all checks bounced. Put my mortgage payment into savings account rather than forward to server. Ruined my 825 credit score due to their staff errors. AND it's my problem, not theirs. read more

Me and my mother have been with Golden One for over 25 years. My sister was with them for many years until she had to move out of state. I've always appreciate their customer care and going the extra mile for all of us. read more

Last Friday, February 23rd, I needed to complete a transaction at Golden 1 Credit Union in Goleta. Myriad complications arose, none of which were the fault of Golden 1, and I must say how thoroughly impressed I was at the response to these complications. The kindness of Karla and her supervisor in assisting me was unparalleled. In our modern world where it is difficult to even speak to a human being let alone have a business matter handled professionally, efficiently, and courteously, Golden 1 deserves sincere praise! Karla and her supervisor stayed half an hour past closing time on a Friday evening in order to troubleshoot the problems and arrive at a resolution. Not only did they succeed, but the whole staff admired and interacted with my eight-month-old baby in the meantime, who was having a very challenging day with his teething. Many thanks to you all for taking the time to help with a smile! read more

Jonathan the manager is really helpful. He's been there for years and really knows what he's talking about. He helped me get a car loan and followed up with me if I had any questions/concerns. Thanks Golden 1! read more

The website is outdated. I was on the phone with customer service for an hour just trying to get my online account set up. Once it was set up, I learned I was unable to pay my bill from an outside account without filling out more paperwork and mailing it in. I have only been a customer for a week now and can already tell I'm going to have issues with this Credit Union. I would not recommend this credit union to anyone. On a positive note, I spoke to a real person on the phone and he was polite and professional. He was eventually able to solve the problem. read more

I am happy with this bank. I love that no deposit slip is required. Always have been very helpful and courteous. I have had nothing but good experiences. Recommend to all. read more

Golden 1 Credit Union - ATM always available. - Banks & Credit Unions Near Me - Goleta, California

Website sucks always saying they can't complete my payment, the lady was rude said well when did I make a payment I said two weeks ago! Long story short I had a confirmation number it said that my payment went through so I decided to call because I saw they haven't charged me for a car payment and turned out it was reversed now my car payment is late, I am so angry, also this isn't the first time they mess up.. one time they charged me for two months. Hate it can't wait to be done with them! read more

impossible to reach on the phone, as it rings busy 24/7, and their app doesn't allow online payments, so how the samhell am i supposed to pay you???? read more

I've been doing business with Golden 1 Credit Union for more than ten years. No one has ever been rude or unpleasant. Everyone has always been helpful, kind, and friendly. I've never had any problems with their service, and they've shown great patience in explaining things when I didn't quite understand the financial implications of something. Highly recommend. read more

I love Golden 1. The staff are helpful, friendly and businesslike. Jonathon, the manager, is great -as is the entire staff. They gave me a good deal on my car loan-way better than dealer financing. I will take a California credit union any day, where they know your name, treat you like a human being, have reasonable fees and do not siphon off our money into Wall Street. read more

Everyone was nice and happy to help me with my kind of silly problem. The 3 people I've talked to the couple times I've been there were all nice able to help me quickly. read more

Great employees and good bank. I have been with this bank since I was 15 and have gone to others but never closed my account at G1. Thank you for everything and keep up the good work! read more

They get a two star rating from me, simply because their website and customer service online is absolutely HORRIBLE. Almost every time I tried (Laptop) to log in, I either can't, or I have to jump through hoops. That goes for my phone too. I tried resetting my password and it locked me out completely for weeks and weeks. "Can't confirm your I.D." Same laptop. Same phone. I just tried to call customer service at the number that THEY provided, and they want to know how old people are in my house. Whether you rent or own etc. It's a bunch of crap. If you don't play their game then it hangs up on you. HORRIBLE CUSTOMER SERVICE! Very frustrating. There is no "Skip" Function. The bank itself in Goleta is great. Top-notch customer service, but the online service ruins it. I have to go to the ATM, just to check my balance. Unacceptable! If the actual employees weren't so great, I would have given them a one star rating. If they don't get their act together soon, I'll be moving on to a different C.U. read more

Rudeness at its finest. Branch manager named Silia was extremely rude to us. Placed us on hold during a phone call but instead of putting us on hold we could hear her discussing our situation with employee Jonathan then soon after we were placed on hold again(this time with music) for a long time without her letting us know that they were busy. I was forced to hang up and call back. Silia answered the phone showing absolutely no remorse from been extremely unprofessional and unethical during our first call instead demonstrated sarcasm and stated " yeah we are busy with another customer.." really? so she just put us on hold for ever and doesn't even explains whats the situation. How can someone with this level of customer service can be called a Branch manager? Really disappointing, rude and very unprofessional. How sad. We are taking our business somewhere else. Mr. Jonathan did call us back afterwards but obviously was instructed to not make things easy for us because we complained about it. Please get some training or hire more qualified people. Unbelievable!! read more

G1 will not allow my wife to join with me! I've been a member for over 30 years (that doesn't count?) and when I remarried a few years ago they wouldn't add my wife. Due to a bad divorce over 12 years previously--a car had to be repossessed from her ex-husband and that's the sole blemish on my wife's credit record! Even bankruptcies are forgiven after so many years but this one car repossession--noooo wayyy by G1 !!!! read more

Definitely the worst company I have ever had to deal with. Not the worst bank but the WORST company! I deposited a check on the date it was supposed to be cashed. The atm took my check. When I called to ask why it wasn't deposited they claimed they didn't have any information on the check and they sent it to my last address. I repeated claimed that I don't live there anymore and they didn't do anything. I still never received the check and they never never gave me any information on the check, not even the check number!!! I also stayed on hold for over an hour every frickin time I called. I finally cancelled after this fiasco. Since then, 3 months ago, I have received a welcome email and welcome letters in the mail. And for the life of me I can't figure out why. The most unorganized and frustrating company I have EVER had to deal with. Maybe a manager will contact me about this post; probably not because of how hard it is to deal with this company! read more