Very kind driver, safe and dedicated to fulfilling his job - taking me exactly where I need to go, accomplish my goals...so thankful for this travel option and kindness of strangers! read more

Golden Eagle is going out of business! It's the only reason I can think of , why they'd never come to pick me up twice this week after multiple calls. And this last time no one has been answering the phone since 2:15pm and I've been trying for an hour and a half. I've called them and scheduled trips numerous times in the past few years and they've always picked me up when I've included a 45 minute leeway. This week however they have totally blown it. I've reserved a taxi in advance. One overnight and the other at 8 am ish in the morning for pick-up at 1pm for two different doctors appointments at 2pm. In both cases even after calling them when it was getting late, they still never got a taxi to me. I've had to cancel and reschedule both doctors appointments. I'm just hoping the doctors aren't going to charge me for missing the appointments. read more

I would NEVER ride in this taxi. This man was tailgating me so badly, the view in my rear view mirror was halfway up his hood. I was doing between 45 and 50 in a 45mph limit and it obviously wasn't fast enough for taxi #9. When he got the chance to pass me, he came over in front of me less than 4 feet from my front bumper. This guy is an extremely inconsiderate driver to the point of being dangerous! I advise finding another taxi service! read more

The dispatcher for Golden Eagle Taxi has made my experience with this Ride Share service horrible 3 out of the 5 times I've called. Shes very rude, argumentative, and could definitely benefit from some Customer Service Training. The drivers on the other hand are always friendly, pleasant, and courteous. read more

I usually write a letter to the top in a given company or corporation when I get extremely bad service or extremely good service as I don't like these type review sites. Anyway I have used Golden Eagle for awhile now and lately all the other complaints I have read on here apply for me as well. Needless to say I did write a letter to the address listed but my letter came back to me. Now I could say that in the letter I didn't go into a scathing diatribe of complaining, I did mention a few key areas of needed better quality in their service such as showing up on time especially when the cab is reserved a days ahead of time for a doctor's appointment first thing in the morning so I could go in get my blood drawn then just take the ride back home without having to schedule a pickup and drop off time. Also 1 other time they just plain forgot about me even after waiting for over 5 hours and calling them multiple times. I ended up canceling to go do a grocery pickup and even though I called the grocery store and they saved me my groceries for when I did get another ride a couple of days later a full half of my groceries were lost and I am still waiting for that part to be resolved. Which will be a letter to another different company. read more

There was an elderly blind gentleman that called for this taxi at 8pm, at 0231 he is still waiting for the driver to arrive, I listened as the driver told him he would be thereto pick him up in a few minutes, it's been hours and no one has arrived yet. read more

Don't bother ! Called for a taxi for work at 1045am. Was told it would be 1130-1200. I was fine with that and when I said it was to get to work the girl said she would send me to the front of the line and send someone right away. Well it was all downhill from there. At 1130 when the taxi hadn't shown up yet I called. I was told she would call the driver and call me back. 10 min later no call. I call again. She says there on there way. As of 1215 still no taxi. I call and she now informs me that they called ME 2 x and I didn't answer my phone so they moved on. I said I had no idea you were gonna call and her response is they dont have to....I said how would I know if you don't tell me, I talked to you 3 x in the last hour and suddenly you need a confirmation! She just said it's up to them and they can do whatever they want and so they don't have to tell me anything lol! My goodness it was like talking to a toddler ! This is a some lady with kids crying in my be background without even an education enough to be answering phones ‍ btw no missed calls on my phone ... so apparently they don't know how to dial a phone either read more

My son needed a taxi from Elon University to the train station in Burlington, NC. They were great on the phone and said that they would pick him up at 8 am no problem. Well they didn't show up until 8:25. He could have missed his train - fortunately he made it in time, but it was stressful. Can't recommend them. read more

So Golden Eagle seems to be the only game in the small town of Burlington. I would normally NEVER call a cab company because in the era of uber & LYFT , cabs are obsolete. BUT !, there are a VERY limited number of Lyft / uber drivers in this area so I had no choice . First experience with Eagle was a call I placed to them at 3pm . The phone rang more then 10 times with no answer . I found this extremely peculiar, second call same thing , no answer . Third call was at 3:40pm and the woman who answered the phone explained it would be more than an hour before I was picked up. That would be a "no from me dawg" .... lol . Three days later I needed a ride to an event , the hotel insured me they could secure transportation for me , low an behold they called Eagle . The car did show up , I was on time BUT the vehicle itself was a 20 year old pile of dog shit. That's just the honest truth .. ride at your own risk .. read more

Took a taxi from Golden Eagle at 5 AM because there were no Uber or Lyft cars available and I was going to miss my flight otherwise. Car was falling apart, reeked of gasoline, all of the windows were open to try to air out the car but it was only 30 degrees outside. The trunk latch was broken so the trunk wouldn't close. The driver reassured me that the trunk door was heavy enough that it wouldn't fly open or anything (not very reassuring). The poor driver was doing double duty as a dispatcher, constantly answering phone calls, scribbling in a notebook, calling other drivers --while driving 70 MPH on the highway. He was clearly distracted by all of these duties and kept drifting between lanes, oblivious to the cars around him. At one point, we wound up in the shoulder. I was literally shaking by the time that we got to the airport. Once we were at the airport, he informed me that there was no one working in the office to take my credit card info, so I would have to pay cash. Fortunately, I just barely cobbled together the $60 fare. I told him that I needed a receipt so that I could get reimbursed by the university. "Sorry, I ain't got no receipts" was his response. Now I'm out $60 because I can't get reimbursed without a receipt or documentation on my credit card. Worst cab ride ever. The only positive thing that I can say is that I made it to the airport in time for my flight. read more

Golden Eagle has always been responsive, friendly and on time--extremely reliable. Have been using Golden Eagle for all our years at Elon (and airport). Recommend them highly. read more