wonderful community that has continued to take excellent care of my mother for the 3 years. she…read morecontinues to thrive with the excellent daily group exercise classes and activities that Tranquilliy offers.

My 80+ loved one was in memory care at Tranquility for 4 months in 2021. I am still traumatized by…read morewhat my mom experienced there. "Tom's" review exactly expresses what I experienced at Tranquility. The cleanliness and care of the facility are excellent. My loved one was always clean too. But the patients were neglected in every other way. And the food in memory care was not good. Food seemed to be lower quality than the assisted living side. My mom declined rapidly. And the facility staff often made promises to the family that weren't kept. The physician, nursing director and facility director are colleagues who have worked together for a long time. (the big three) I felt they often played 'good cop, bad cop' with me and my family. I will give a big kudos to Nicole (? I think that was her name) , the director of the memory care unit. She genuinely cared about the residents and did the best she could with the resources that she had. However, her decision making authority was limited by the 'big three' in power. I will also give a kudos to the hairstylist and the laundry service. My loved one's clothes were always clean and fresh smelling. But, as 'Tom' stated - don't be fooled by the wonderful brochure and promises made on the tour. My mother's overall care was very poor.

My family member joined Country Meadows with specific needs that were different from the majority…read moreof residents. I was immediately impressed by the sincere interest they showed in learning how to best support his needs. I came to see that from top to bottom, the staff was responsive, friendly, well trained and motivated. Their positivity builds the sense of community that is evident at Country Meadows. It is the single most important ingredient in creating the environment at Country Meadows where residents feel at home and their families feel secure with the level of attention and care that they receive. There are many lovely things about Country Meadows Frederick, but I am most appreciative of the fine people that work there.

Country Meadows is a wonderful facility. Our parents moved there in February 2020 about two weeks…read morebefore Covid shut down everything. They moved into a spacious two bedroom apartment in Independent living. My dad passed away in December 2022 and Country Meadows was able to quickly find a one bedroom apartment for my mom just down the hall from the first apartment. The staff has always been fantastic! Debbie, Emily and Carol have always been there for support and guidance for our family. There are too many staff members to mention; however, from the kitchen wait staff who deliver meals (even putting mom's ice cream in the freezer) to the director have been so good to our parents. There are many activities and trips for the residents to enjoy. My mother has many friends who come to visit her and have told mom what a nice place Country Meadows is. She loves to take them to the Bistro! Our family is so blessed to be a part of the Country Meadows community.

My mother stayed at Citizens back in 2019 for about 3 months. She had fallen and had a broken wrist…read moreand a touch of congestive heart failure. She has some dementia but she was treated lovingly by the staff at Citizens. My brother and I were able to come be with her during the day. When she was strong enough to go to the cafeteria, we went with her. The staff couldn't have been nicer and by the end it was like staying with family. She had first rate physical therapy and speech that not only got her up and walking but saw her cognitive powers greatly improve. She had been bound to a wheelchair before that.

Run away!!! Sad to say but your loved one is better off left on the street. My mother had to go…read morethere after having a stroke for rehab. She tested positive for covid before leaving the hospital and this was one of the only places taking covid patients. It was 10 of the longest days of her life until she was cleared of covid and we got her the hell out. The staff was so unprofessional. Arguing outside my mom's door about the patients. She had her nurse help turn the light on and someone cracked the door open and said it's just a little old lady and shut the door. Never checking on her. She depended on help as she was very weak from the stroke. So no help in time to make it to the bathroom or just for a glass of ice water. Food was cold by the time it was delivered as was the morning coffee. They ran out of milk and coffee for the whole facility and depends underwear in a facility like this. There was not one day my sister and I didn't have to ask what the hell is going on. Never got an answer to that because not one person knew what the hell was going on. The 2 person rooms are way too small. No privacy what so ever. Sleep is important for your health but next to impossible there. This facility needs to be reevaluated by whatever medical group oversees places like this because this place is an absolute shit show so RUN do not stop here even to ask for directions, although the lady's at the checkin desk were always nice. There's your 1 star.

I just spent a month at Glade Valley on the Catoctin Unit. I found the facility to be very nice…read more rooms were spotless. The women that cleaned my room was so friendly and always asked if she could do something for me before she left my room. The Nurses were so kind and responsive. Haylie went out of her way and I felt relieved that she knew what I was asking and spoke to my Doctor for me. The Nursing Assistants were so good and met all my needs. They were so helpful when I needed help. Therapy was excellent. Emily from OT worked hard to get me home with a exercise program. Loved all my Physical Therapist's. The food - the menu is available. They have 2 choices for the day and if you do not want either choices, you can check for sandwiches, fruit plate or a few other choices. (I loved their Grilled Cheeses.) The food was actually good and I was very satisfied. Social Work was responsive and helped me to get home with Services in place. Admissions made the process easy. I cannot say anything really negative about this facility. I recommend to all!

I would rate lower if I could. My mom entered the facility fully able to do all of her ADL's. 5…read moremonths later she was confined to a wheelchair, unable to do even one ADL on her own, and eventually ended up in the hospital, nearly comatose. Why? Because Heartfields decided to increase a medication (without consent) that has very dangerous side effects, including increased risk of stroke, agitation, weakness, shakiness, in addition to many more scary effects, including death.  When my mom protested having her pants and Depends yanked down by over worked care givers, the executive director asked me if her behavior was due to prior sexual abuse! Um, no. Like most human beings, she just doesn't like her clothes removed without consent.  Also, for those that aren't already aware (I sadly wasn't), Maryland doesn't require the caregivers (the front line staff that will predominantly be caring for your loved ones) to have ANY type of skilled training/certification and they are allowed to care for up to eighteen (18!!!) residents at a time. Heartfields confirms they are assigned 16-18 residents per shift. No wonder they are yanking off residents clothing, they don't have time before they have to move "on to the next one". Even though the state doesn't require it, Heartfields could train their staff better. In fact, therapy tries to provide guidance, but it falls on deaf ears. They run their facility more like a prison than a health care facility. The caregivers are also doing housekeeping in addition to caring for your family members, and unfortunately, many are just physically unable to do this demanding type of work. I could go on about how they refused to meet with me for 4+ months about the $8,000+ overcharges they erroneously charged us (they eventually removed it), or how they continued to ignore our requests to remove feces covered wastebasket in my mother's bathroom for weeks until I physically had it thrown away, or how the staff stuffed my mother's clothing into a full size trashcan, despite her having a perfectly good clothes hamper and a laundry basket....but I think this is enough for you to get the gist.  We reached out to the executive director, regional director, and filed a formal complaint. We were told an internal investigation would take place. Sadly, almost a month later, and still no one followed up even after reaching out multiple times for a status update. It seems leadership doesn't seem to care, and we doubt anything will change.  Finally, when we moved my mom out yesterday, we were shocked and saddened to learn FOUR residents died last week. 4 out of approximately 30 residents, that's 13% of their population! Please let that sink in before moving your beloved family members here, and entrusting them to Heartfields staff.  I'm happy to discuss concerns with anyone thinking about moving someone they love here. Please feel free to reach out to me directly.

This retirement community is simply wonderful! I highly recommend those looking for a lovely…read morecommunity for their loved ones to visit Heartfields at Frederick! No question about that! Besides the home being filled with terrific residents, having a clean, cheerful and bright environment, the staff should be much praised! Let me share...For almost 20 years, I have visited Heartfields Frederick to sing for the residents. I do this for many communities and this particular community has really touched my heart in a deep way. The Activities Coordinator, Melissa Hanshew, who has been an employee there for over 22 years (the longest employed worker there! She started when the building opened! ), is simply amazing! I see her genuine love for her "extended family"! I observe Melissa's passion to serve the community residents and as a result, these people's smiles are always ignited like the sun! They are always happy! Frankly, it's beautiful to watch every time I visit! They love this woman and they are genuinely happy! When I come to Heartfields, I can't wait to just observe that special connection that Melissa has with her residents! As she encourages people to attend the event, I notice how attentive the people are to her. They respect this recreational coordinator, they trust her with their lives and yes... I see that they love her as she clearly loves each and every one of her residents as like with her personal family! Melissa makes each person feel a part of the community circle. She is always attending to their needs and making them feel comfortable and appreciated! I love the decorations that adorn the activity room and other places throughout the building to make the place pop with energy and vibrant life all about! Melissa and her staff always make the community happy and festive throughout the year from what I observe! There is diversity and creativity with each program that I have been a part of and I am extremely impressed. I truly get the impression that Ms. Hanshew is using her activities skills and budget in the most wisest of ways to facilitate establishing the highest level of morale and happiness that a community could ever experience! I see how Melissa is so hospitable in the way that she personally serves each resident and or instructs assistants to help with the tasks, as well. I am also very impressed with how her "family" treats Melissa like their very own daughter! They love her! Everyone does! I also see how well she gets along with other staff members. She's easy-going and you feel so at peace when you talk with her. You feel accepted and not judged. She's a true kind and compassionate human being in the finest way! The residents excitedly make their way and joyfully take their seats every time! They have this look on their face when Ms. Hanshew communicates with the people. It really warms my heart. Lastly, I have noticed how well organized the activities coordinator is. The calendar is always filled with fun events, projects etc.. And it appears that everything is very organized and well orchestrated every time I am present! So, I could keep going on and on about Melissa and her excellent staff but that would take an entire day to do so. The long and short of it is that your loved one will be extremely happy and fulfilled at Heartfields and especially because of the way that they will be cared for in the Activities Department! No question, they will receive much wonderful stimulation and fulfillment with what's going on under Melissa Hanshew's leadership! My hat goes off to her and her long tenure at this community! Congratulations Heartfields!