Chronically understaffed, aides can be wonderful, but some have been mean (really!). Often times…read morestaff made promises that were not kept. Food quality and prep inconsistent. Menu boring. Too many activities almost feel like day care, not stimulating, not enough for adult interests. Four directors in two years. Apartments are good sized, cleaning is every other week, but well done.

Staff responsiveness is very poor. No callback despite numerous messages…read more June 10th. Gave Gregg in person the check for $500 and waitlist paperwork. Received back paperwork unsigned by him. Late June left a message asking why my check wasn't deposited. No response. July 3rd, left messages on their direct cell asking for callback. No response to date from Gregg. Catherine Herzegovina called a week later, said she would look into it and get back to me by the end of the day. To date (july 24,) no response. I also had to stop payment on the check as I had no idea what happened to it. Catherine said I would be reimbursed as soon as I sent her documentation from my bank. I did so on July 11th. The text message shows received and read. So far, nothing.

My 87 year old mother ("the Unicorn" as they called her), was in assisted living at OLOP for 2…read moreweeks in the summer 2020 during the beginning of covid until they threw her out for leaving her room and wandering (she was disoriented with her new place and being unable to leave her room--only masked and repeatedly reprimanded by staff--plus she was not on any meds at that time). Before throwing her out they forced me to stay in her room with her twice saying they would throw her out if I didn't come stay with her, and then a couple days later the head CNA called me at 10:30 am on a Tuesday to say come get her NOW --that she was out! After that my mother then stayed at my house for 6 months until Christmas of 2020 when OLOP took her back, but only in the locked memory care facility. After a year and a half of her doing well in memory care--not belonging there at all--after many meetings I was able to get her moved back to assisted living. In the meantime we had paid a lot more money per month for memory care. When she was moved from one type of care to another they charged us a full month's rent in both places (to and from) because of their "30 day notice policy". So we paid double rent twice while she was there because of their policy even though they were initiating the moving each time She did very well in assisted living until the summer of 2023 when they neglected to keep her on her meds--saying it wasn't their job. She became agitated off her meds and without more than 2 meetings in a short period of time they moved her back to memory care--and again charged us double rent because of the lack of a 30 day notice. She went crazy then not being on her med and being locked up and threatened to climb over the fence and leave. Even though she was 90 plus at the time they said she was a flight risk and that by saying she was leaving she had "discharged herself". They threw her out with no place left to go and no place she could afford in Charlottesville after taking most of her retirement money. They told me as she left they would be willing to take her back if "she changed". Bottom line--they care about their liability and money. Not much compassion that I saw, except for the social worker. I hate to name names but most of the people who were working there in 2023 are still in charge now in 2026. If your parent has plenty of money, is docile and doesn't need much meds or care--send em there.

Person who's father was removed should have contacted ombudsman for assistances. Part of JABA team…read more Can be contracted thru them. I'm a former ombudsman. Was there this week for census verification. Administrator meet me at door yell that she was tired of us coming around. Do to Covin-19 I can understand not wanting anyone inside building. I only needed to verify if one person was living in a particular room. Or was it Vacant. Did not even need their name. Refused to answer my question or give me her name. When she saw I was not going to back down she finally yelled out her name. Was not impressed with professionalism. Cooperation with census personnel is required by federal law and is part of the US Constitution.

Today, we went to Rose Wood Village at Hollymead. We were greeted by Ashley Martin, the Community…read moreRelations Coordinator. She was friendly and cheerful throughout our visit. We were able to tour several floors with my mother-in-law. I can understand why she would like to make this her next home. Each floor carries a different geographical theme. The attention given to decorating each floor is pleasant to the eye without overload. It was nice how all the employees greeted each other and to hear many employees have been employed 6-7 years out of the 8 years of being opened. Even the residents greeted us and spoke very highly of Rose Wood. The facility was extremely clean and the air was not masked by any perfume sprays. Resident apartments were spacious and with lots of natural light. Each floor has its own cleaning service team. We were able to view laundry being delivered to resident rooms. It was nicely folded or ironed placed on hangers. It was nice to see residents actually getting their own belongs returned to them. Residents are able to take part in many daily activities, such as games, exercising, swimming, and mini field trips around Charlottesville. Personally knowing the owners is very comforting! Virginia and Sameer Tahboub are bringing exceptional care to seniors. They are enriching lives and caring for others! Rose Wood Village is committed to their residents.

From the owner: Innovative, Compassionate And Personalized Care For Seniors…read more RoseWood Village, located in Charlottesville, VA, provides a unique opportunity for the residents of our communities to experience the daily adventures of living in a small town at each of our locations.Our goal was to provide exceptional assisted living care in a setting that is stimulating, exciting and appealing when we first created RoseWood Village. We also have created a unique environment throughout each of our communities that allows our residents to experience living in a pleasant village.Our communities feature a Main Street corridor complete with store fronts, caf¿s, a beauty and barber shop and a movie theater.Our locations also offer a number of other stimulating destinations, including:* Outdoor gardens and patios* Health spas and fitness centers* Out-of-Africa and Sante Fe Lounges* French quarter lounge* Key West Caf¿RoseWood Village understand that while the various settings within our communities add to the quality of life of our residents, our core focus remains the care of each and every one of our residents. We are very proud of all the employees who devote their time and energy to make caring for our residents a top priority every day. We believe that our residents, after a lifetime of caring for others, deserve to be cared for with compassion, dignity and respect. We invite you to come experience our New Visions of Assisted Living.Call today for more information!

These folks are taking very, very good care of my parents, and I'm thankful for that. The…read moreestablishment recently underwent an expansion to its existing campus, and the facilities are top-drawer. I highly recommend folks in the area look here if they're contemplating a stately retirement village.

From the owner: Our senior living community in Charlottesville, VA is situated on 56 gorgeous acres surrounded by…read morethe spectacular Blue Ridge Mountains and is only minutes from historic Charlottesville and the University of Virginia. We provide vibrant and enriched independent living in cottages and apartment homes. And if you should require senior health care, you'll have a place reserved exclusively for you, along with the knowledge that your monthly fee will not significantly change, thanks to Lifecare. We provide assisted living, memory support, and short- and long-term nursing care in private accommodations in well-designed supportive environments to our residents.

Like another reviewer I wish I could give 0 stars but it's not an option…read more On March 31st my mom had a TIA (minor stroke) we went to MJH ER and they were great, she stayed there 3 days and was released to a rehab (The Laurels) to work on some left side weakness. Her paperwork said she was a good candidate for rehab. That was all that was wrong with her going in there. I visited every day for hours and brought up my concerns that she was seeming confused. I was told that happens with a lot of people when they come in because they are in a strange place and disoriented. It kind of made sense and I accepted it which I hate myself for now. On the 5th day she was very confused and kept trying to get out of bed on her own. I talked with the nurse and he assured me when I needed to leave for work around 3pm they would put her in a chair by the nurses station to keep an eye and make sure she didn't fall. That evening I got a call at work that she'd fallen out of bed. Why was she in bed? Why weren't they keeping an eye on her? I told them I was leaving work and coming over and he tried to talk me out of it, I went and what I found when I got there broke my heart. My mom was hallucinating and was so weak. I told him I was calling a squad and taking her out. He said I couldn't do that. I pulled the power of attorney from my pocket and said oh yes I can, do you want to call a squad or should I? He still tried to get me to wait til morning which I refused. He finally relented and called a squad. While they were loading her in the squad I noticed an employee in her car and the smell of weed coming from her direction. That about summed up this place. I don't care if you smoke weed, but not when you're taking care of mine, or anyone elses mom! At the ER my mom was diagnosed with severe dehydration, a UTI, pneumonia and a diaper rash from lying in her own urine!!! None of which she had when she went in there. 3 more days in the hospital and she got a bit better but she never got back to herself. She was released to another facility (which was wonderful) but the damage was done. My mom never recovered from her ordeal and passed away on April 23rd.

If I could rate this facility a zero, that would be overrated! I wouldn't be surprised if some of…read morethese reviews were made by staff. The unprofessionalism of the Case Manager, Lynne Radin was horrific and her character displayed no concern about patient care, but more about monetary gain. She assured my family member's daughter that there would be a long-term care bed available for her mother, but recanted once the daughter began complaining about her mother's care. Lynne also went against the daughter's wishes when it came to physical therapy, which also, we felt, played a part in Lynne forcing my family member to be moved from the facility. I am making this post on behalf of my family member. Our family member was placed at The Laurels on January 2, 2024. The entire time she was at this facility, she wasn't given a proper bath. Her daughter had to come to the facility daily to give her mother a full bath, sometimes finding her mother covered in urine and feces. When her daughter would inquire about daily care and request to review the log book to verify baths, mysteriously the staff could never produce records. Her daughter washed her laundry every week and all of her clothes would be drenched in urine and would have to be washed three times to remove the smell. I came to visit from another state some weeks back and had to step out of the room in anger because she was lying on wet sheets, her clothes were drenched, and she had a fever of over 102 degrees, her daughter had to call the staff in the room to check her temperature. She was very clammy when we came in and very out of it. It was evident that no one had checked on her for hours. I watched her daughter give her a bath along with two other staff members. Windows had to be open just to get her temperature down. It was very hard to come to visit a loved one and see this type of treatment. It seems to me that this facility is more about the money rather than authentic patient care. The Case Manager was very angry when my family member's daughter declined their services for physical therapy because she felt her mother didn't have the physical capacity to continue as her health was declining. The Case Manager wanted her to continue so that the money could come to the facility. If anyone is considering this facility, DO NOT I REPEAT DO NOT bring your loved one here and expect magnificent care. In closing, avoid LYNNE RADIN, the Case Manager at all costs! I plan to assist in filing every complaint possible against this place until there are changes made for current and future residences.

Poor management, poor staff oversight in regards to the Memory Care Unit especially in the evenings…read moreand at night, skimpy and repetitive meals, staff not properly trained for working with dementia residents, continuously short staffed, terrible nursing oversight and follow through/up with doctors and families and on and on. If you have a loved one there, be prepared to spend many hours there fighting for good care-- or basic care at all.

Over the past 2 years, both of my parents; first my Dad and then my Mom were residents at…read moreRosewood-Greenbrier. Both were dealing with a lack of mobility and inability to carry out the daily functions of life. Additionally, my Dad was severely hearing impaired. from their first day of residency, the staff was welcoming, accomodating, and most importantly responsive and caring.They both established warm relationships with staff members and had positive daily interactions. The wide range of daily activities offered there was stimulating for them both and created solid interaction with other residents. This made for a true feeling of family. When health issues arose, I was always promptly notified and given a full description of the issue involved. When my parents passed, staff members attended the memorial services and displayed genuine grief at their passing and heartfelt condoblences. Our family could not have made a better choice in entrusting the day to day caring for our parents. I would heartily recommend rose woods teen diet Assisted Living.

My father received quality memory care until his death. Staff treated you like family. So glad I…read morechose this place fore my father. Big thank you to Faith Ladd and all the wonderful nurses. Highly recommend this place. Philip Dowell

This is not where you want to place your loved one. There have been multiple issues each time we…read morevisit. 1) the tv plays horror movies with babies crying and dolls making screeching sounds with the sound turned up loudly. When I inquired why something like that was on the screen with multiple elderly sitting around the employee/nurses answered that it was for the younger patients who turned it on. Really? Who is in charge? 2) Patients fall and are not attended to and the employees say that their "families did not want them sent to the hospital". Isn't it procedure and always appropriate to send people who fall on their heads resulting in 2.5-inch diameter bruises/swelling and continuous sleeping to the hospital for evaluation? Again-who is in charge here? 3) There is no place to take a loved one outside to enjoy the day because all of the outside areas are full of smokers (workers & patients). Couldn't there be a designated smoking area? 4) When you walk into the common area and especially the dining area you will slip and slide due to the grimey floors. Yet-the workers are "busy" laughing and gossiping in the office area. No - this is not a safe environment to leave a loved one.