Workers are impatient, dismissive, unprofessional, and even more inconsiderate. Most mornings, I'd…read morebe rushed to the platform with either an aggressive wave or a shout. Their demeanor is consistently unfriendly. They glare through your windshield and hardly ever smile. When spoken to, they act like they have no time and try to dismiss your situation as quickly as possible. The car wash itself has issues. It stops abruptly mid-wash, folds mirrors aggressively during the mop cycle, scratches paint, and the platform moves inconsistently. My mirrors were folded inward and outward during every wash until one finally came loose and detached from my car. I filed an incident report within 30 minutes and was told confidently it would be reviewed in less than 48 hours. Instead, I waited more than 72 hours without any communication and had to return to the location myself just to get an update. The next morning, the manager called to dismiss my claim. His reasoning was that they couldn't be at fault because no other customers had reported the same issue. He instead suggested that my car being "old" (2018) was the reason my mirror was suddenly hanging off my vehicle halfway through the wash. I'm the only driver of my car, and I never fold my mirrors because I don't park in tight spaces. The only time they're folded is when I use this car wash, and it happened every single wash. If you own a vehicle 2018 or older, do not come here, the car is already broken to them. Between my daily experiences, the behavior of the staff, the damage to my vehicle, and the manner in which my claim was handled, this was one of the worst customer service experiences I've ever had. And raising the monthly prices by $5 dollars was just salt in the wound. I've never experienced such egregious service, work quality, and lack of accountability from a car wash of all places.

I have been too many car washes and I like the approach this one took. You drive up to one of two…read morekiosks and use the touch screen to select what type of wash you want. You can pay with cash or a credit card. Once you pay, the gate opens and you enter the road that takes you to the wash building. You get signaled to move forward onto the track, place you vehicle in neutral and then let the car wash do it's thing. The interior looks like a disco tech with all the blinking colored lights as you make your way through nozzles, spinning brushes and finish with an auto dryer. All-in-all it was a good experience and a much faster one then driving up to the wash building, pay the attendant and potentially holding up the line while you pay with a cash or card.

I would have given five stars except for the fact that when entering the carwash there's a bump…read morethat hinders getting a complete and thorough under-carriage wash. Please do something about it.

I went to have my car washed. I dropped my debit card. The man working came right over and picked…read moreit up and swiped it for me. It was a very cold day so this was much appreciated. Great customer service and the car was was great as well!!!

We stopped here today to was my friends Ram pickup. The first thing was the change would not…read moreregister in the washing machine. We went in to tell the owner about it. He came out and opened and closed the change box for the water. He did make it work but did not offer to refund the money I had over paid. The brush had more soap coming out of the fittings around the handle than was coming out the brush. I finished the wash when I walked in to tell Ed that there was an issue. I explained it and he turned without a word and walked into the automated car wash. I have been going to this car wash for the last 20 years and this was my last stop. The customer service is deplorable.

My husband went to wash his car, and the change machine was not working so he used the credit card…read moreinstead. while the switch was on stop. he ran his card, and it said 4.95 so he washed his car and when he checked his card. It charged his card 10.00. Buyer beware this is a rip off. He said he will not use that car wash again. They should be investigated. It sounds a little shady to me.

I purchased the highest package during their promotional period and specifical asked what the price…read morewould be going forward and was told that it would remain $20 for as long as I have the contract. It remained $20 for the first 3 months and this month they charged my account the full price of $37.99. Be careful that you know the exact contract and do not trust their employees to know what they are offering.

"Alex" the manager, was clearly intoxicated, slurring his words and saying crude things about…read morewomen. I asked him to cancel my account and he spent 10 minutes bashing the manager. Worst car wash in Augusta, ME