I was actually thinking about switching to the spray tan service next summer - until yesterday. After 2 consecutive "month to month packages", we were considering a change to much higher priced, but "on demand" service due to our very busy schedules that often made it difficult for us to take advantage of service we'd previously purchased. Instead, we were encouraged to purchase a 6 month unlimited package to take advantage of discount. We did so, knowing we'd likely not use full contract term. We haven't been there in over 2 months in spite of continued payment obligations to fulfill our contract. (We agreed to the payments for 6 months. Period.) What a rude surprise - to see $200 withdrawn from our checking account in the month following our contract term expiration, so we called asking for a refund. (It didn't occur to me - to dig out a contract for what I thought to be a simple tanning package, signed 7 months ago!) What they don't TELL you (what it's up to you to READ - in 6 point font - in their 3 page, 1-sided-legal-speak-language-to-protect-their-revenue) contract - eagerly pushed by a relatively new employee with a quota, as she continues to check people in, sell product or cater to others regarding the owner's MLM business, also operated from the store - is that in order to stop monthly payments beyond the term of the contract, you must drive there, in person - and submit a request in WRITING. Until you do so, not only will they continue to take their monthly fee, but under no circumstances, will they issue a refund - in spite of the fact, their "contract" had been fulfilled as agreed - where their MONEY is concerned. We were regular customers for 8 continuous months; had 1 instance where a payment didn't go through due to a cancelled (compromised) debit card. They were on the phone within minutes wanting this resolved (which we did!), yet not 1 time in the final month of their contract term, did it occur to them to call and ask or remind... "your [not used in 2+ months] service agreement is about to expire - do you want to cancel, or do you want us to keep charging you $200 a month for service you no longer use?" Regardless of how good or bad you may find the salon and the spray tanning service, as a small, local business, they have absolutely no concern for customer relations. The owner was perfectly willing to stake her business reputation on her lack of integrity and greed. This attitude from someone, who at the same time, puts her "Christianity" on display when she's in her store? Golden Palm is a small business not worthy of your heard earned money... because for them - your money is all that matters. Solarium (and many others) are rated much better - and may operate their business in a little more ethical way! read more

Shady business practices. I understand businesses are struggling during Covid times, however, charging customers with no notice after not billing for months is not good business practice. I placed my account on hold at the end of 2019 with a resume date of April 2020. Obviously, there were extenuating circumstances and that didn't happen. I noticed a charge on my credit card statement in November for the full monthly amount ($93 and change) so I looked through my previous statements and found another in the same amount in August. At no time was I informed that billing would resume. I called and was told someone would call me back. Almost a month later, no one had so I called again yesterday. I finally got the owner on the phone today. That was an enlightening phone call as to whom I have been doing business with and supporting. He was rude and hid behind legal BS. He says that they sent out 3 emails stating that billing would resume. I never got them. I did however, get every email and text message with information regarding sales and other updates. My information is up to date. I've had the same email for more than 5 years and the same cell phone number for 18+ years. That base is covered. I'm aware that I signed a contract and I acknowledged that to him. That doesn't make these practices any less shady and unethical. Of course, they don't give refunds and would prefer to lose $1200+ in services and product sales and a year than admit they should have done better. It's crazy to me that any small business can act this way and treat their customers so poorly at all let alone in a recession. Especially while claiming to be Christians. Save yourself the trouble and use another local, reputable salon with better business practices. *I would like to note that the staff here has always been friendly and professional. I'm also aware of the poor treatment they receive from the owners. How a company treats their staff is a good indicator of what type of people they are. read more