I have had a great experience with this company obtaining packing materials. Robert has been most…read morehelpful in obtaining what I need and doing so on time and at a very fair price. He is very, very pleasant to work with, and I will continue to use his services in the future.

Oh man, this company TOTALLY saved our butts! We were packing up a bunch of vintage synths and…read morestaples canceled our bubble wrap order- Found this place on google and they saved the day. Great prices, easy to communicate with (Robert is the best), and they did same day local delivery to us in the middle of this pandemic! We liked them so much that we ordered again for more packing peanuts. We would definitely 100% recommend to anyone looking for supplies.

Respect and gratitude to the staff and managers at San Marcos Mini Storage on Bent. They are…read moreservice-minded and professional. Recently, I've been decluttering and organizing in my units. They've stopped by to bring water, ask if we needed anything, and showed their willingness to provide more quality service. It's a well-run, safe, and secure property. We had up to four vehicles parked along the aisle while we dragged everything out, sorted for trash, donate, and recycle. Other tenants and Mini Storage staff were generous and understanding of our slightly chaotic workspace. Thanks again,

It's been a year storing my stuff with them. Today I gotta move out and want to say thank you to…read morethe staffs for doing their job at best. The facility is safe and clean. I've never had any issues with my storage or stuffs in there. The best part is how consistent is the price. They offer 1 year price guaranteed and even after 1 year, the price will go up just a little bit and it makes sense. Unlike the other places that would increase the price just within less than a year. I would recommend this place to anyone who looking for safe and clean with reasonable price.

Very friendly environment. Attendants are very helpful I…read morehighly recommend this venue for service

My comment was deleted for some reason, so I am posting again. Service here is bad, the customer…read moreservice is terribly rude and amateurish. The young guy who "opens" in the morning is always late, has very poor communication skills and is rude to customers, including myself; barely has a clue on how to put a whole sentence together or greet people, and always says "huh"? instead of "excuse me". Some basic course in etiquette and customer service might do this business a whole lot of good, and it wouldn't be a bad idea to open during the posted business hours instead of 15-20 or 30 minutes later, which has happened on three occasions now. Will no longer use

Great storage unit facility that has great deals on specific units. Great value for the cost with a…read moresecure location. Always people going in and out of there which also makes it feel safer. When buying my unit, they were very accommodating and let me pick which unit I wanted. No problems with mold, rodents, or humidity which other places have problems with. I would definitely recommend!

Mayra was a absolutely amazing, UHaul totally messed up my order and I was left without a unit…read more Mayra talked me of to the ledge, called to check on my reservation and reconfirm and was so sweet to help me find the best unit and promotion to help me out as I'm going through divorce.

Requested a simple quote on palletizing a wood working tool. Sent 3 emails and spoke to someone…read morerequesting a quote. They never responded by email or by phone. Don't waste their time or yours get someone who at least responds to you.

Awesome group of people to work with. They packaged up my materials to be shipped to australia in…read morea prompt timeframe and pricing was great. Very helpful and answered all my questions!

Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

This is the third time I've been in here and the staff, literally struggles to send packages. I…read morethought this is precisely what this business is supposed to be able to do. in the middle of my transaction the guy stopped what he was doing to help the person behind me and then struggled for 10 minutes to help that person. Unreal

So much of my mail gets stolen in Bressi Ranch, so I ended up getting a post office box at this…read morebusiness about two years ago. They have been amazing. The customer service is exceptional. They always remember who I am and bring me my mail quickly. They've gone above and beyond to help me solve the mail theft problem. Not a single stolen piece of mail since I had everything delivered here. Highly recommend.

Although I love this place and I love people who work here, I ran into the situation with the…read morepeople that actually walk in there. There was a long line to talk to the people that work there and I just wanted to scan so I went to the left. And there was a lady at the scanner, not paying attention to anybody that was behind her because she was facing the other direction. Facing the wall.and we all thought that she was working with the scanner to scan some things next to her. After a few minutes, the rugs that were going to be deposited and returned for Amazon started to fall towards her, and I told her to LOOK OUT. And then she saw there were people behind her. Were all polite enough to keep our mouth shut while she didn't pay any attention and stood in front of the scanner while looking for something on her phone. So that was bad. Pay attention! Don't block the scanner! So the lady in front of me walked up with the two packages and set them down and then she started the rummage through her phone. SHE WALKED UP With two packages and set them down and then she started rummage through her phone. So I must tell you, I got two packages. I need to scan, that's all I have to do scan them and set them down. It would take about 30 seconds. So after waiting for her to scroll through her phone For several minutes, I said, do you mind if I just scanmy two things? And she said I'm looking for something, with a privileged tone... what a B! And so I wait, and I wait. after all that time, She's scanning, but she can't figure it out. And it's not working and so she's looking towards the three people that are behind the counter, but they are extraordinarily busy because of the very long line. But she doesn't think to say I'm having a problem. Why don't you just go ahead. No that would be too polite. I guess. So when she leans away because she's waiting to talk to somebody, I lean in with my package package. I get one done in 10 seconds and then some lady comes over to help her and she turns and notices me scanning my things andsays, I was using that scanner. I said I'll be done in 30 seconds. And lady seeing drama I am causing, I admit it, grab the lady away and took her to the Cash register. so the lady Managed to cut in front of everybody because she's an idiot. And she's an idiot, not just because she was impolite, but because she waited until she was at the scanner to start to look for things that she order to scan. I have returned many things to Kohls and I always make sure by the time I hit that counter. I am ready to go. There is nothing worse, OK I take it back, cancer, cancer is worse, but aside from cancer. There is nothing worse than someone who doesn't prepare ahead of time while they are standing in line and people waiting. Just the stupidest thing ever. So I leave when I get to the car and I start to bitch to my wife about all of this when I get to the car and she's already coming out because it's so fast to have the people behind the counter do it but I was out before her Because all I had to do was scan two tiny things I was finished in 45 seconds And I was complaining to my wife and once I saw her coming out, I very loudly, so she could definitely hear it, how rude people are that are in the world. That all they had to do was step aside for 30 seconds while they figured things out, because they no idea what they were doing nor are they prepared. So don't be that guy, or girl Thank you for letting me vent. I appreciate it.

GO SOMEWHERE ELSE for FBI BACKGROUND CHECK!!! Absolutely…read moreworst experience i have ever had. Owner is extremely rude and unprofessional. Her system charged me for a background check and my bank showed the transaction. She said that it did not work. But it was showing pending on my end. She was extremely rude as well as every employee there. They were all yelling at me that I didn't pay. I called my bank and he witnessed how unprofessional the store was and was stunned to hear how they treating me. He offered to be a witness and told me to call police. That's how rude they were. Her system was the problem but she kept yelling that it was my bank who was the problem. No it was her register that was faulting out. I didn't want to pay twice, that is why i called my bank in the fist place, to cancel the transaction because she could not provide a receipt. I eventually cancelled transaction and payed again, but they way I was treated for their service was unacceptable. Everyone working at this UPS store is rude and incompetent. I WILL NEVER GO BACK! YOU COULD NOT PAY ME TO USE THIS AWFUL UPS STORE I would give them 0 stars if I could. Rudest people EVER

Easy to get in and out of…read more Friendly service and fast notary service! If you want to send something out and ensure it gets there use UPS. Value and peace of mind that is priceless. What can brown do for you?

Without a doubt this UPS has the WORST customer service. They love to tell you what they cannot do…read more Everyone seems miserable at their jobs. I typically go to the UPS Store in Encinitas (shout out) they are beyond accommodating & helpful. Twin Oaks UPS hassles you about everything. Today the guy wouldn't let me leave my USPS package (small package) bc 'we're pretty full' that's after I paid $3 for a printout of the label. Sometimes if I'm in SM I will reluctantly go in but NEVER AGAIN. Absolutely terrible customer service and attitude.

I've been coming here regularly and it's always a pleasure. Today there was only one young lady…read moreworking alone. But she was so professional and precise that she was managing both windows by herself. She was quick, helpful, professional, pleasant even when certain people seemed frustrated that they had no cell service. Whoever owns this location, is a very lucky person to have her in their employ. If I were hiring right now, I'd definitely hire her. This is definitely my favorite UPS location.

There used to be a very nice guy working in this location! Recently I see this guy with a beard…read moremiddle age .. very condescending and rude. It was few times I noticed and I let it go .. his way of customer service is horrible.. I would not use this UPS LOCATION any more!! Literally he is rude .. UPS is the last place to get bad service...