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    Golden State Mechanical AC Heating and Refrigeration

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 year ago

    Finally found honest HVAC guys From friend's recommendations. What a relief they are!

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    Roo's Heating and Air

    Roo's Heating and Air

    4.3
    (96 reviews)

    We started working with Roo's in March. They came out and told us that our AC unit was working and…read morenothing needed to be repaired. This is after we had another company come out and tell us that the evaporator coil was broken. We contacted Roo's because they are a Lennox specialist. Our unit stopped working in July and we contacted them about getting our AC repaired. John N. came off as helpful and responsive to our concerns and said he was going to come out on Monday. Monday comes and we get a phone call saying that he looked over the report from the last time someone came out and that he could tell the evaporator coil was indeed broken. He sent an estimate for what that was going to cost to get fixed. While on the phone with him we told him that we thought the motor on the unit might be broken as well and that we would like him to come out and check on that so we could get everything fixed at once. He stated that it wouldn't be necessary for him to come out and that it could be worked out when he came on Wednesday to repair the unit. Wednesday comes and John N. sends two technicians but doesn't show up himself. They finish the evaporator coil repair and try to turn on the unit. The motor is indeed broken. John N calls and lets me know that we have to wait two more days for the part and that it is going to cost extra money. Mind you all these parts are under warranty. I tell him that I think extra cost should not be put on my family because of mistakes the company has made up to this point. I call the office upset that now I have to wait two more days for the repair and this is after I asked John N to come out and check this specific part that ended up being broken. All of this after I had someone come out in March and told me everything was fine. I ask to talk to the owner and get told he will contact me. I have to call again the next day and still don't get in contact with the owner. I am told that the company wants to make this right for me. Friday comes and a new technician is scheduled to come out, John Y. He is friendly and gets to work. He finishes up and gives me the total bill which includes labor for the motor. I tell him that I don't feel like this is making things right and that someone had told me that I wouldn't be charged for that when I called the day prior. He calls the manager and I finally get to talk to him. I explain everything that has happened and he initially offers me a discount. I tell him that I don't feel like this is fair compensation for all the stress I have been through. I had to find someone where else to stay for 3 extra days because of a lack of communication due to his employees. He tells me that he is going to get to the bottom of the situation and will call me back. He calls back shortly and tells me that he recognizes all my concerns and that he is going to take off the charge for the labor for the motor. I really appreciate that he took the time to listen to my concerns and feel like he did right by my family. I will continue to use this company to do check ups and repairs because I appreciate that while mistakes were made, in the end they did right by their customers and took ownership for it.

    Ruben and the rest of his team were great! My a/c was not blowing cold and they fixed that right…read moreaway. Replaced my original 30 year old furnace and duct work in one day. Knowledgeable and super easy to work with.

    Allbritten

    Allbritten

    3.6
    (362 reviews)

    I called them to get a second opinion about a failing AC unit…read more First company deemed the condenser as faulty and said it needs to be replaced, on site initial quote was $5000, which later turned into $12,000 replacement. Andrew from allbritten showed up and discover the whole issue was a chewed up data cable. He worked his wonders for few hours, restored the system and then worked his magic with his superiors to get us an amazing price !!!! I have hired many contractors before but never ever received such a service as this company provided. I'm extremely grateful that they didn't push a new system and really showed their professionalism and customer care!!!

    Beware of High Quotes for Simple Repairs…read more I recently had an outdoor faucet break off, leaving the threaded portion stuck inside the pipe. While I'm not a plumber, I'm reasonably handy and felt it might be something I could fix with the proper tools. I contacted Allbritten and scheduled a service call. Pricing was not discussed beforehand because I was told the plumber would need to assess the work and use a company pricing system to determine the cost. The plumber arrived on time, was professional, courteous, and explained that he had performed this type of repair many times before. After evaluating the situation, he returned with a quote and described the work in great detail, comparing the complexity to a surgical procedure. I interrupted and simply asked what the repair would cost. I was given a price range of more than $500 on the low end and more than $800 on the high end. When I asked what would happen if the repair only took 10 minutes, I was told the company charges flat-rate pricing regardless of how long the work takes, although he could contact his supervisor to see if the price could be reduced. I declined the repair based solely on the quoted cost, paid the service-call fee, and we parted on good terms. Afterward, I went to Home Depot, purchased a pipe extractor kit for less than $15, and removed the broken pipe threads myself in under 10 minutes. My issue is not with the technician, who was polite and professional throughout the visit. My concern is with a pricing system that can result in a quote of $500 to $800+ for a repair that, in this case, required a simple tool and only a few minutes of work. I encourage homeowners to get multiple estimates, ask detailed questions about pricing, and consider whether a repair is truly as complex as the quote suggests.

    Golden State Mechanical AC Heating and Refrigeration - hvac - Updated July 2026

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