Dr. Woolfolk was rude, did not communicate what was being done accurately, and rushed me and my…read morefamily through like we were on an assembly line. I asked not to have him do my work anymore and started seeing Dr. Herring instead. On a visit when I was NOT scheduled to see Dr. Woolfolk, he inserted himself into a discussion inappropriately and aggressively, and yelled at me because I was dissatisfied and upset about his poor work and communication. He also advised us to get work done that I later found out was not required. I highly discourage anyone from selecting Dr. Woolfolk as your dentist. You may have to travel a few extra minutes to find another dental office, but you will be saving yourself a huge headache. (Apparently, Dr. Herring is his father-in-law which may be why they keep him around.)

I got an emergency root canal about week ago. I called at 9, and they were willing to have me in…read morethe chair by 10, and by that afternoon it was all said and done and the recovery time was very fast. I think that's the only time a dentist has ever called me at home and left me his personal cell phone number to make sure I'm ok! You just can't get that kind of customer service anywhere else. The only thing I wish was different is that they're not a Delta Dental preferred provider plan, although for major endodontic work (root canals) you actually end up paying 50% no matter which provider you use, so in the grand scheme of things I guess it doesn't matter. Like I said, you just can't get this kind of service anywhere else.

First visit & great experience. (Look Ma No Cavities). Staff very efficient & helpful. Good to see…read morefamiliar faces. Not rushed at all. Everyone smiling. Very welcoming & anticipated my questions before I had time to ask

This office never sent me a confirmation text message for an appointment. Sending a message and…read moreallowing the patient to decline or confirm is standard practice at every other doctor's office I've visited. When I did not show up, because I was no longer living in the area and had completely forgotten this office exists, they charged a $33 no-show fee and sent a debt collection agency after me. What a waste of time, all for $33. Sharp and unscrupulous business practices are the name of the game here.

I originally came to Aspen Dental in June for my routine checkup after having a crown recemented…read morewhile I was on vacation in Los Angeles. During my exam, I told the fill-in dentist that something didn't feel right with the crown. X-rays showed swelling around the tooth, but I was told they couldn't see anything wrong and that the swelling would go down. My concerns were dismissed, my teeth were cleaned, and I was sent on my way. A couple of weeks later, while flossing, the crown became extremely loose again. I returned to Aspen Dental and saw Dr. Moss. The appointment started out pleasant but quickly went downhill when Vicki in billing began putting words in my mouth about what had been discussed. When I corrected her, the interaction became unnecessarily confrontational. Dr. Moss then instructed Vicki that she would not be involved with my procedure. Rather than argue, I simply said "okay." What disappointed me most was the lack of professionalism and accountability. My concerns had been dismissed from the beginning, and instead of leaving with confidence in my care, I left feeling frustrated and unheard. After seeing how this office operates, I can understand why it has such poor reviews. I won't be returning.

I literally waited 30 minutes past my appointment and when I asked when I would be seen they said…read morethey didn't have an estimated time. The office looked dirty and I ended up leaving before the doctor could see me because I don't have time to wait a whole day.

The entire staff is so wonderful and compassionate. I have terrible dental anxiety and Brenda, the…read morehygienist was so nice and accommodating. The entire staff is compassionate, helpful, and made me feel so comfortable and welcome.

I had a HORRIBLE experience today. I am only leaving two stars because I previously had a great…read moreexperience with Dr. Woolfolk and I don't want to be cruel by tarnishing this business with 1 star reviews. The issue at hand today was an extreme lack of hospitality, customer service, and empathy from the dental hygienist Jean Anne Geroux. She was extremely condescending, passive aggressive, and told me to my face that I "wasted their time" as if I didn't just drive 7 hours to meet with Dr. Herring. The situation was that I came in to get an understanding of how much a procedure would cost, Dr. Herring gave me an answer and also wanted to do x-rays. I refused the x-rays because I already had my answer, and I wasn't 100% sure I was willing to drive back and forth from Texas to Mississippi. Since I wasn't sure, I decided not to have X-rays done until I was positive that I would go through them. I was not rude about it at all but I was met with the most grotesque attitude I have ever come across from a professional. There was absolutely no reason to treat a customer that way just because I refused a service. I'm an adult and I should be able to refuse services I don't want, especially if it's because I'm unsure if I'm going to commit to this procedure. The office manager was nice and spoke to me afterwards. She made the situation slightly better. But rest assured, I will NEVER be back. I was willing to pay this business $13,000+ for dental work. They just lost my money, future referrals, and my respect at the hands of Dental Hygienist Jean Anne Geroux. I would never want to have someone like her represent my business if she behaves this way behind closed doors.

The staff is incredible, the nicest people you could ask for but this I can say about Dr Martin he…read moredoes not go over instructions in as much detail as I would have liked and didn't seem to like to answer extra questions that I had. Also, he is not very professional while face to face. He's not exactly the most sympathetic and didn't seem to care about my recovery process in the slightest. It was almost as if the after care of his patients are a burden to him. Not exactly what you want from any doctor. Especially when the surgery is thousands of dollars. Spending a good bit of money for this you would expect to be treated at the highest regard. Was very disappointed and disrespected never have I been spoken to the way he did. I would rather drive out of state before I ever use Dr Martin again.

Excellent surgeon. Very friendly staff. Only con I can say about Dr Martin is that he does not go…read moreover instructions in as much detail as I would have liked and didn't seem to like to answer extra questions that I had. Also, his bedside manner could use some improvement - he's not exactly the most sympathetic and didn't seem to care about my recovery process in the slightest. They are very expensive so do your research if your insurance will cover other surgeons around the area, this could save you a lot extra money!