Dr. Francis and his staff have been a pleasure to work with. Dr. Francis was very knowledgeable and…read morelistened to my issues I had been dealing with my back. I'm currently 13 days post post op from a discectomy and I must say I have already noticed a difference in the pain and other symptoms I was having stemming from the problem with my back. I keep reading all the reviews with such bad wait times but I must say I've been a couple of times and have been in an out within the hour. Thank you Dr. Francis.

I can't say enough good things about Dr. Francis and his staff in both Houston and Beaumont…read more Everyone is so wonderful! I went from never having back problems to losing feeling in both legs, upon waking from surgery I had complete mobility back.

The nurses are condescending and just flat out rude, Dr. Harris is a extremely nice man but his…read morenurses are NOT

I have been a patient with Coastal Spine and Pain for about 10 years for numerous issues. I have…read morefound my doctor, the staff and the administrative personnel to be highly skilled, personable and thoroughly competent. I have felt heard when I had something to say and well cared for during procedures to deal with my pain. I would not hesitate to recommend them.

The anesthesiologist there kept repeating injections to my lower back, which did not help me at…read moreall. I heard of other people at least getting cauterized at a nerve ending. He never did that for me. When I spoke to other staff at Spine Tech about him, and they relayed what I said to him, he said that he "planned to cauterize" me. Yet, that was news to me. He never said that directly to me. Also, some of the staff at Spine Tech are odd. One said that I was "nasty" when I simply said that a referral had been done & was over with. WTH? I tried all day to just get an appointment there, and no one took the time to ever call me back. What staff do matters. It makes one not even want to go there, due to staff being insulting.

No line of communication. My messages always end at the…read morereception desk. Cancel your appointments without notification. You find out as soon as you get to the front desk. How is a business allowed to operate the way they do. Someone should really take a hard look at the staff. The doctors are great, the staff sadly doesn't care.

great doctor but Christis charges me 500$ every time I walk through their door ( outpatient fee)…read more not out patient just regular scheduled visits. I was never told of this until they sent it to their collection dep. I called the doctor was told I had a zero balance with them ! what a wormy way to pay for their indigent costs I assume! unless I'm dying I'll never use any dr associated with them!

At first they treated me well and then I was profiled for having tattoos and they did not want to…read moresee me anymore at mid treatment. If you have tattoos or are of color be careful they don't care they are very rude and un professional nurse name was BETH

My over all personal patient experience at Baptist Cancer Center is a positive one, yet there are…read moresome small differences from being a patient at BCC compared to being a patient at Texas Oncology. For Instance, Baptist is very busy and therefore I personally get the feeling of being just another patient to the staff and nurses and sometimes a little rushed, unlike Texas Oncology where there was never a check in line and by the second visit the entire staff knew you and called you by your first or last name, which ever you preferred and the overall atmosphere is very calm and relaxing. The wait time to be checked in at Baptist may at times have you standing in line waiting anywhere from 10- 35 mins. For instance today, my appointment was at 11 with only two individuals in front of me. I wasn't checked in for my appointment until 11:35 both front desk clerks were busy trying there best to answer questions to those ahead of me as well as had to stop and answer non stop phones rining. I felt they were doing the best they could but it made for a long wait. Once checked in, I was taken back to a room within less than 5 mins. The nurses are always friendly and the rooms are always clean and lots of reading materials to bid your time, waiting for your doctor, at Texas OC, your wait to be taken back after checked in can be up to an hour. I waited for about 8 mins before seeing the doctor, at TOC I've waited over an hour. Both the doctors at Baptist and TOC have exceptional bedside manner. Very personally, very kind, and make you feel as though you are top priority. The only negative I have about Baptist is the Chemo/treatment area; is very crowded with very little room for friends or family without you having the feel that you're sitting on top of the next patient. However I don't think they would ever deny anyone from having family or friends with them. At TOC, it's spacious and the patients feel free to socialize openly with one another as well as their families. All in all both cancer centers are amazing and I highly recommend either one.

I found that nearly all the staff involved with my grandmother's surgery communicated with us…read moredisrespectfully and had very little bedside manner or regard for human emotion. The aide on the bariatric floor never responded to my grandmother's call button, even after 30 minutes, until one of us walked down to the nurses station ourselves to find that she was coloring pictures. When the charge nurse, Judy, was asked about this, she responded in a rude manner and provided no help. My grandmother was in extreme discomfort and could not get to the bathroom by herself. Once the aide came to our room, she said absolutely nothing to any of us and waited for us to pick up my grandmother and her IV stand by ourselves then left the room without any help being provided. If it wasn't for our nurse and our own ability to stay around the clock to provide my elderly grandma assistance, she would not have received even close to adequate care. I am very disappointed with the staff's behavior and would not recommend that anyone allow their families to receive care from these people.