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    Golden Tropical World

    3.8 (5 reviews)
    Closed 11:00 am - 4:00 pm

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    Petco

    Petco

    (18 reviews)

    I made an appointment for 11am for grooming. I brought my dogs vaccination records however his…read morerabies vaccination was not on the paper and I couldn't get my dog groomed. That is understandable so I left. After receiving the most current vaccination records, I returned around 12:30pm and encountered Bridgette. I explained the situation and provided her the records. As Bridgette was entering the information, I asked if my dog could be seen now or wait until 1:30pm (an appointment I made about 20 minutes prior). Bridgette said yes and to go get my pet from the car. Here's where the situation turned from great to worse. Bridgette was no longer at the desk and I waited in line for more than 10 minutes to get checked in. As the associates (male stylist with piercings in his right eyebrow and right ear) and female stylist Lo was figuring things out, Lo stated loudly that I would have to wait because I was late. I informed Lo that I was not late as Bridgette approved me to come in early for my 1:30pm appointment. I informed Lo unless she knows the situation, she should not try to embarrass me with her loud comment. About 45 minutes after dropping my dog off, I received a text informing me my dog was ready. I thought that was quick but I turned around and went back. I was met by the stylist with the piercing and he asked "what can I do for you ". I informed him that I received a text stating my dog was ready. He looked and said that was a mistake. No apologies or remorse just that was a mistake. I demanded my dog as this service and experience has been the absolute worst! The stylist never apologized even after retrieving my dog. I've looked at the reviews of this particular location and see the common complaint: RUDENESS!

    I haven't returned to this location after how rude the groomer was, + they did my boyfriends dog…read morewrong :\ i understand dogs are nervous and move a lot during a haircut but cmon, you're literally TRAINED for stuff like this and you're being paid for this service... do better. my dog was shaved too close to the skin in certain areas and i know it happens but it was just so much this time. despite the cut, the service was weird. my boyfriend and i were running around 10 minutes late to our appointment. when we arrived our groomer said "you didn't think to call and say you were gonna be late?" and my boyfriend thought she was like trying to have playful banter and he's like "haha yeah sorry about that it's my first time here i was having trouble getting here" and she says "yeah but if you're gonna be late to something don't you think you should call" and we didn't say anything cause we were so confused like??? i completely understand that we were late and take full responsibility for that, but there's a better way to address things without speaking to us that way and with such a tone in her voice. it was very condescending. i told my boyfriend we shouldn't go back there and that if we did we'd have to ask for a different groomer.

    PetSmart

    PetSmart

    (31 reviews)

    I had an option this morning of a 7am or 8 am grooming appoint for my...I selected 7am since that…read morewould have worked out perfectly for my schedule today. I arrived at 6:55am and got out of my car at 6:59. No one answered the doorbell, an employee showed up but couldn't enter since the manager had not yet arrived, there was also another employee in her car waiting... long story short one employee call the manager at 7:26. He answered his phone and said he'd be another 25 minutes, which was completely unacceptable! Therefore, since the manager was an hour late, I had to leave because I had other plans. I found another groomer for my dog and I was very happy with the results.

    My pup has been groomed here over a year and I've always been pleased. I took Cairo in today and…read morehis cut was so botched. I explained that he did have some matting. The groomer, Edith, felt through his fur and said it wasn't bad. I told here there was matting on one ear and he would need to be cut shorter on his ears. She felt it and agreed. I received a call that Cairo was ready for pick up, at that time I was informed that Cairo wouldn't allow the clippers near his face. No worries, they told me that before. When I arrived to pick up, I was greeted by another groomer. All the groomers were grooming dogs, including Edith that groomed Cairo. Normally, she greets me upon pick up. This time she kept grooming and the other groomer stopped grooming the dog she was with. Edith never even looked up. I didn't recognize my dog. I can understand having to cut a dog low, due to matting but I would still expect it to be even. He was botched and his tear stains and fur under his eyes was untouched. When he's gotten a wash the tear stains lighten some. It looked as if she just took the clippers to him, carelessly. I don't normally complain but this was horrible.

    Golden Tropical World - petservices - Updated June 2026

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